Interpreters and Translators

What Interpreters and Translators does

Interpreters and Translators, Inc. (iTi), founded in 1986 by Elby Pagano in Connecticut, is a US-based, family-owned full-service language solutions company operating through a network of 10,000+ qualified linguists across 250+ languages and dialects. Core delivery spans interpreting (in-person, video remote, over-the-phone, conference, ASL, CART/C-Print, telehealth) and translation (document, video, localization, SEO, multilingual DTP, transcription, Braille), with 24/7/365 availability and a HIPAA-compliant telehealth integration platform, a Translation Management System (TMS), and secure VRI infrastructure. Quality infrastructure is anchored in ISO 9001:2015 (since 2016, clean audits) and ASTM F-3130 certification, with iTi identified as one of the first language services companies certified by ASTM International.

Name

Interpreters and Translators

Legal name

Interpreters & Translators, Inc.

Website

https://ititranslates.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

Headquartered in Glastonbury, Connecticut, Interpreters and Translators, Inc. (iTi) is a family-owned language services company founded in 1986 that delivers interpreting, translation, and localization in 250+ languages via a 10,000+ linguist network. It serves healthcare, government, education, manufacturing, aerospace, and corporate clients across the United States.

Ownership category

akta.pro rank

Product category

Translation and Interpretation Services

NAICS

Translation and Interpretation Services (541930), Language Schools (61163), Exam Preparation and Tutoring (611691)

SIC

Communications Services, Nec (4899), Services-Educational Services (8200)

akta.pro primary industry

Multilingual/Translation Communication Apps (BPAMACAJ)

akta.pro secondary industries

Interpretation, Translation & Language Access Training (Community Interpreting) (EDAAADAJ), Exam Preparation for Language Proficiency (TOEFL/IELTS/DELE/HSK/JLPT, etc.) (EDAMAFAF)

Keywords

• Language interpretation services
• Document translation services
• Localization services
• Over-the-phone interpreting
• Video remote interpreting

Headquarters

HQ city

Glastonbury

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Interpreting Services: In-person, over-the-phone (OPI), video remote (VRI), conference, ASL, CART, and telehealth interpretation services billed typically per minute or per 15-minute increments
2. Translation Services: Document translation, video translation, localization, SEO translation, desktop publishing (DTP), transcription, and Braille translation services billed per word or per-page rates
3. Training Services: Language proficiency assessment and medical interpreter training programs, including $800 medical interpreter training and $400 contracted attendee pricing
4. Language Access Package (LAP): Monthly subscription package providing ongoing language services access for organizations with recurring interpretation and translation needs

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Interpreters and Translators, Inc. (iTi) is a full-service language solutions company providing interpretation and translation services across more than 250 languages. The core offering spans in-person, video remote, over-the-phone, conference, ASL, CART, and telehealth interpreting alongside document translation, video localization, transcription, multilingual desktop publishing, and Braille services. The company supplements these with interpreter training and assessment programs and a recurring Language Access Package (LAP) subscription.

Product overview

Interpreters and Translators, Inc. (iTi) is a full-service language solutions company offering a comprehensive portfolio of interpreting and translation services. The core offering spans two main categories: interpreting services (in-person, video remote, over-the-phone, conference, and ASL interpreting) and translation services (document, video, localization, SEO, multilingual DTP, transcription, and Braille). The company also provides ancillary services including interpreter training and testing (Language Proficiency Assessment, Medical Interpreter Training) and a subscription-based Language Access Package (LAP) that bundles all services with cost-saving benefits. A Translation Management System (TMS) is provided free to LAP clients for translation memory and consistency. Services are available in over 250 languages through a network of 10,000+ qualified linguists.

Differentiator

Problem solved

Functional benefit

Products and services

• In-Person Interpreting Real-time, face-to-face language interpretation where an interpreter meets clients at their location for assignments across healthcare, legal, government, manufacturing, and other industries.
• Video Remote Interpreting (VRI) On-demand video connection to professional interpreters via a secure platform, accessible from any smart device with high-definition video and audio.
• Over-the-Phone Interpreting (OPI) Immediate telephone-based conference-call interpretation connecting clients to a network of linguistic experts in over 250 languages, available 24/7/365.
• Conference Interpreting Simultaneous interpretation services for conferences, summits, and large events using professional interpreters with expertise in niche topics and industry-specific terminology.
• American Sign Language (ASL) Interpreting RID-certified American Sign Language interpreters available in-person or via VRI for deaf and hard-of-hearing individuals, ensuring ADA compliance.
• CART and C-Print Services Real-time transcription services creating written text of spoken content displayed on monitors or screens, providing accessibility accommodations for deaf and hard-of-hearing individuals.
• Telehealth Interpreting Services HIPAA-compliant telemedicine platform enabling healthcare providers to conduct remote patient appointments with professional medical interpreters available 24/7.
• Document Translation Professional translation of documents by native-speaking translators specializing in industry-specific terminology, including personal document translation certified for USCIS acceptance.
• Video Translation Services Comprehensive video localization including subtitles, captions, voice-overs, and dubbing in over 250 languages for corporate training, e-learning, and marketing content.
• Localization Services Cultural and linguistic adaptation of content for target audiences, covering text modification, visual adaptation, website localization, media localization, and regulatory conversion.
• SEO Translation Services Multilingual and international SEO strategy development incorporating localized keywords and optimized content to improve search rankings in foreign markets.
• Multilingual Desktop Publishing Professional translation and publishing of multilingual documents including guides, brochures, posters, and annual reports ensuring consistent design across languages.
• Transcription Services Precision transcription of audio and video recordings in over 250 languages with 99%+ accuracy guarantee, including transcription and translation of non-English content.
• Braille Transcription Services Conversion of printed text into Braille by certified transcribers adhering to BANA standards, including Braille translation services and proofreading.
• Language Proficiency Assessment (LPA) Rigorous evaluation of an individual's language capability in both languages, testing grammar, vocabulary, comprehension, and communication skills to ensure effective communication.
• Medical Interpreter Training 40-hour comprehensive training program meeting ACA requirements for qualified medical interpreters, covering interpreting techniques, medical terminology, and ethical guidelines.
• Language Access Package (LAP) Monthly subscription service contract bundling access to all language services with benefits including waived setup fees, reduced minimums, free TMS access, and 50% off repetitions.

Quantifiable outcome

• Coverage across 250+ languages
• +2 more outcomes

Named customers6 records

Segments9 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Supply Change Alliance (SCA)coreStrategic or Co-development PartnerFounding member of the Supply Change Alliance, demonstrating commitment to diversity and inclusion in supply chain practices.
• Translators Without BorderscoreStrategic or Co-development PartnerSupported organization providing humanitarian translation services globally. Partnership supports nonprofit language access initiatives.
• Rotary InternationalminorOthersCompany president Francesco Pagano serves as president of the Rotary Club of Hartford, connecting the company with Rotary International's global network of professionals.

Scale indicators4 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• CyraCom: US-focused interpretation provider, particularly strong in healthcare. Directly competes with iTi in HIPAA-compliant telehealth, OPI, and VRI for hospital systems.
• Propio Language Services: US-based interpretation and translation provider with strong healthcare and government verticals. Similar scale, modality mix, and 24/7 delivery model as iTi.
• Akorbi: Woman-owned LSP providing interpretation, translation, and multilingual staffing. Closely comparable business model and verticals, competing directly with iTi in healthcare and government.
• LanguageLine Solutions: The largest over-the-phone and video interpretation provider in the US, serving healthcare, government, and enterprise. Direct competitor to iTi in OPI/VRI and language access, with similar 24/7 multilingual delivery.
• United Language Group: Mid-sized LSP offering interpretation and translation across healthcare, government, and legal. Closely comparable in scale, vertical mix, and delivery modalities to iTi.

Broad incumbents

• Welocalize: Global LSP providing translation, localization, and interpretation services to regulated industries. Competes with iTi in legal, life sciences, and government language access.
• TransPerfect: Largest privately held LSP globally, spanning translation, interpretation, and localization. Competes with iTi for enterprise and government RFPs but with significantly greater scale.
• Lionbridge: One of the largest global language service providers offering translation, localization, and interpretation. Overlaps with iTi on enterprise translation and AI-enabled localization, but with much broader international footprint.
• RWS (formerly SDL): Publicly listed language and content services company offering translation, localization, and IP services. Overlaps with iTi on enterprise translation and TMS but operates at much larger scale globally.

Emerging players

• Boostlingo: Software-focused language access platform for VRI and OPI with proprietary apps used by interpreters and clients. Competes with iTi's technology stack (VRI/TMS) particularly in SMB and interpreter marketplace segments.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCZp50HA6qRKPCi1nogv5Ikg
• Facebookfacebook.com/interpreters-and-translators-inc-iti-106900409363277
• LinkedInlinkedin.com/company/285852
• Xx.com/terpii

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interpreters and Translators