net2phone

What net2phone does

net2phone is a cloud-native unified communications (UCaaS) and contact center (CCaaS) provider, wholly owned by IDT Corporation (NYSE: IDT) and headquartered in Newark, New Jersey. The company was founded in the mid-1990s and reports over 30 years of voice communications experience, serving more than 500,000 users across 160+ countries. Its product portfolio is structured as a platform plus modules: Unite is the core UCaaS suite combining voice, video, messaging, and an AI meeting assistant; uContact is the omnichannel cloud contact center; AI Agent and Coach AI are the AI-powered automation and agent-coaching layers; and Global Connect, SIP Trunk, net2phone Sync, and Integrate (an app marketplace with a visual workflow builder) address multinational, hybrid-PBX, regional data-residency, and integration use cases respectively.

The company monetizes primarily through per-seat subscription contracts for UCaaS and CCaaS, supplemented by usage-based billing for AI Agent (interaction credits at the per-minute or per-message level) and professional services for onboarding. Pricing is quote-based rather than transparently published, and contracts carry monthly minimums with annual terms. Distribution is hybrid: direct enterprise field sales, inside sales for mid-market, self-serve digital for SMB, and an active partner/reseller channel, supported by localized country websites in the Americas and Spain. Customer concentration spans enterprise (Allstate, Berkshire Hathaway, WeWork, IHOP), mid-market (Sylvan Learning, Ashley Homestore), and SMB (Dakota Watch Company, healthcare and non-profit SMBs), with deep vertical specialization in healthcare (HIPAA-compliant), hospitality (PMS integration), BPO, government, fintech, education, and collections. Compliance footprint includes SOC 2 Type II, HIPAA, GDPR, and CCPA, supporting regulated-industry sales.

Name

net2phone

Legal name

Net2Phone Global Services, LLC

Website

https://net2phone.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

251–500 employees

Short description

net2phone is a cloud UCaaS and CCaaS provider serving 500,000+ users across 160+ countries, offering voice, video, messaging, contact center, and AI Agent products to SMB, mid-market, and enterprise customers, as a subsidiary of IDT Corporation.

Ownership category

akta.pro rank

Product category

Cloud Unified Communications and Contact Center (UCaaS/CCaaS)

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wired Telecommunications Carriers (517111), All Other Telecommunications (517810)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Unified Communications (UCaaS) Apps (BPAMACAE)

Keywords

• Unified communications
• Cloud contact center
• Business phone systems
• AI customer service
• SIP trunking services

Headquarters

HQ city

Newark

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations

Revenue model

1. UCaaS Subscriptions: Monthly and annual subscription plans for unified communications services including voice, video, messaging, and PBX. Billed per seat with tiered plans for SMB, enterprise, and multinational customers.
2. CCaaS Subscriptions: Contact center as a service subscriptions for omnichannel engagement, agent management, and analytics. Tiered by features and agent count.
3. AI Agent (Virtual Agent as a Service): AI agent service billed on interaction credits. Each interaction credit applies to one standard voice minute, one premium voice minute, or one chat message. Additional bots cost $29/month each. Monthly plans with service agreement required. Trial period of 30 days or up to 5,000 interaction credits.
4. SIP Trunking: SIP trunk services connecting existing PBX infrastructure to the cloud.
5. Professional Services: Implementation, onboarding, and professional services may be offered alongside core subscriptions, including setup, configuration, and workflow design support.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

net2phone provides cloud-based unified communications (UCaaS) and contact center as a service (CCaaS) solutions for businesses, including voice, video, messaging, and AI-powered automation tools such as AI Agent and AI Coach. The company also offers SIP trunking, global connectivity in 160+ countries, and vertical-specific communications solutions for healthcare, hospitality, education, BPO, government, and other industries.

Product overview

net2phone is a cloud communications provider offering a platform-plus-modules architecture for unified communications (UCaaS) and contact center (CCaaS) solutions. The core portfolio centers on Unite (unified communications with voice, video, messaging, and AI meeting assistant), uContact (omnichannel cloud contact center with analytics and workforce management), and AI-powered automation solutions (AI Agent for autonomous customer interactions and Coach AI for agent performance coaching). Additional modules include Call Center Essentials (entry-level contact center), Integrate (visual workflow automation), Global Connect (multinational communications), and Developer Portal (API access). The company also offers vertical-specific solutions for healthcare (HIPAA-compatible AI) and hospitality (property management system integration). Founded in 1994, net2phone serves over 500,000 users across 160+ countries as a subsidiary of IDT Corporation.

Differentiator

Problem solved

Functional benefit

Brands

• AI Agent: AI-powered virtual agent for automating customer interactions including scheduling, inquiries, qualification, and escalations 24/7.
• AI Coach
• Unite
• Call Center Essentials
• uContact
• Global Connect
• net2phone Sync
• Huddle

Products and services

• AI Agent AI-powered virtual agent that handles customer interactions automatically through voice or chat, 24/7. Capabilities include scheduling, inquiries, lead qualification, and intelligent escalation routing. A HIPAA-compatible version is available for healthcare providers.
• Coach AI Automated coaching platform that scores every customer interaction, provides feedback, and highlights coaching opportunities for supervisors to improve agent performance.
• Unite (Unified Communications) All-in-one unified communications platform enabling call, meet, and message capabilities from anywhere. Includes phone system with advanced features, video meetings, business SMS/messaging, and AI meeting assistant with automatic transcription and summarization.
• Call Center Essentials Entry-level contact center solution providing core tools to help agents excel, including basic omnichannel inbox, agent management, and automation capabilities.
• uContact (Cloud Contact Center) Customer-first omnichannel contact center platform enabling agents to handle interactions across all channels from a single unified inbox. Includes omnichannel engagement, automation, analytics, workforce management, and agent management features.
• Integrate (App Marketplace and Workflow Automation) Visual workflow automation builder that allows users to create automated workflows without coding, connecting net2phone communications to third-party tools and services through app marketplace integrations including Microsoft Teams, Salesforce, Zoho, Zapier, and Slack.
• Global Connect Global connectivity solution for multinational organizations to unify business communications across 160+ countries with local number support, international call routing, and centralized management.
• Developer Portal Platform providing API access and documentation for developers to connect their applications to net2phone services, enabling custom integrations and workflow automation.
• net2phone Sync Unified business communications platform integrating voice, video, and messaging with AI-powered capabilities including call transcription, summarization, and automated follow-ups. Data is stored encrypted in-region for compliance.
• Cloud PBX Cloud-based phone system enabling businesses to make and receive calls from anywhere with VoIP technology and advanced business phone features.
• SIP Trunking Service connecting existing on-premises PBX systems to the cloud, enabling businesses to leverage their legacy phone infrastructure with cloud capabilities and global connectivity.
• VoIP Business Telephony Voice over IP telephony service for business communications, enabling internet-based voice calls with features like call routing, forwarding, and management.
• Huddle (Video Conferencing) Secure video conferencing and collaboration platform enabling virtual meetings without requiring software installation.

Quantifiable outcome

• Dropped calls reduced by over 70%, customer satisfaction scores increased by 20%, monthly communication expenses down by nearly 30%, CRM integration saving 5-7 hours per week.
• +2 more outcomes

Named customers9 records

Segments12 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability7 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core.

• OpenAIcoreTechnology or Integration · 14 April 2026net2phone uses OpenAI API to generate summaries and insights from call transcripts for its customer support and sales teams. The company specifically notes it uses OpenAI's API that does not use transcript inputs for model learning purposes, ensuring data privacy.
• Integra CCS (acquired by net2phone)coreStrategic or Co-development Partner · 4 March 2022net2phone acquired Integra CCS (operating in the Americas and Europe) to enhance its integrated communications offerings and expand its presence in the CCaaS market, particularly among SMB and mid-enterprise clients. The acquisition added omnichannel support and real-time analytics capabilities.
• Microsoft TeamscoreTechnology or Integrationnet2phone offers native telephony integration for Microsoft Teams, bringing voice calling capabilities directly into the Teams interface. This enables enterprises to use net2phone as their Teams-compatible phone provider.
• SalesforcecoreTechnology or IntegrationPre-built CRM integration with Salesforce for customer engagement, call logging, and workflow automation across sales and support teams.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• RingCentral: RingCentral is the leading cloud UCaaS provider offering voice, messaging, video, and contact center on a subscription model to SMB, mid-market, and enterprise segments — directly comparable to net2phone's UCaaS-plus-CCaaS platform across the same customer sizes and verticals.
• Vonage (Ericsson): Vonage provides cloud communications, UCaaS, and APIs; post-Ericsson acquisition it operates with broader telecom backing comparable to net2phone's IDT parent, serving a similar mix of SMB and enterprise customers with VoIP/UCaaS offerings.
• 8x8: 8x8 is a cloud UCaaS and CCaaS provider serving SMB through enterprise with a similar integrated platform approach, comparable international reach, and overlapping healthcare, finance, and hospitality vertical plays to net2phone.
• Five9: Five9 is a pure-play cloud CCaaS vendor providing omnichannel contact center, AI-driven automation, and workforce engagement management — directly comparable to net2phone's uContact and AI Agent offerings for the same contact-center buyer personas.
• Nextiva: Nextiva is a cloud UCaaS and contact-center provider focused on SMB and mid-market customers with AI features and CRM integrations — directly comparable to net2phone's small business and mid-market UCaaS positioning and AI Agent packaging.
• NICE CXone: NICE CXone is a CCaaS/UCaaS platform with strong AI, analytics, and workforce engagement features that overlaps with net2phone's uContact CCaaS, AI Coach, and AI Agent in BPO, healthcare, and enterprise customer experience use cases.

Broad incumbents

• Genesys: Genesys is a large established CCaaS/CX platform with deep enterprise and BPO deployments, providing omnichannel routing, AI, and workforce engagement comparable to net2phone's uContact and broader AI suite for larger contact-center customers.
• Zoom (Zoom Phone / Zoom Contact Center): Zoom bundles Zoom Phone and Zoom Contact Center into its broader video-first collaboration platform; it competes with net2phone in UCaaS and CCaaS while leveraging a wider productivity user base and the Zoom brand.
• Mitel (now part of RingCentral alliance): Mitel provides cloud and hybrid UCaaS/CCaaS solutions to mid-market and enterprise customers with deep on-premises PBX heritage — comparable to net2phone's SIP trunking and enterprise telephony positioning.
• Microsoft Teams Phone: Microsoft Teams Phone is the default enterprise telephony offering inside the Microsoft 365 ecosystem, competing head-to-head with net2phone's UCaaS for enterprise buyers and driving the need for net2phone's Teams integration.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/net2phone
• YouTubeyoutube.com/c/net2phone
• Facebookfacebook.com/155277554521836
• LinkedInlinkedin.com/company/net2phone
• Instagraminstagram.com/net2phone

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments3 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about net2phone