Gateway Services
- Company typePrivate
- Founded1996
- HeadquartersGuelph, Canada
- Headcount1,001–5,000
- GTM typeB2B and B2C
- OfferingServices
Gateway Services firmographics
Firmographics- Name
- Gateway Services
- Legal name
- Gateway Services Inc.
- Website
- https://gatewayservicesinc.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Ownership category
- akta.pro rank
Where Gateway Services is headquartered
LocationHeadquarters
- HQ city
- Guelph
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Gateway Services business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Operations, Personnel, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Pet Cremation Services: Gateway provides cremation services for pets through its network of care centers, offering communal and private cremation options. Services are delivered through veterinary clinic partnerships and directly to pet families.
- Memorial Products and Keepsakes: Sale of memorial items, keepsakes, and related products for pet parents. Includes urns, jewelry, and other personalization options.
- Partnership Acquisitions: Gateway acquires and partners with independent pet cremation facilities, providing access to resources, technology (Paws e-Track), marketing support, HR services, and procurement benefits.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Gateway Services product offering
Product offeringCore offering
Gateway Services Inc. provides pet aftercare services, primarily cremation (communal and private) along with memorial products, keepsakes, and grief support, delivered through a network of more than 150 locally managed care centers across North America and via partnerships with veterinary clinics. Operations are enabled by its proprietary Paws e-Track software, which uses barcode scanning to manage and track every step of the pet's aftercare journey, and supported by the Pet Compassion Careline (24/7 grief counseling) and Learning by Gateway (RACE-approved continuing education for partner clinics).
Product overview
Gateway Services operates as a pet aftercare platform offering cremation, memorial, and grief support services across North America through a network of 150+ locations. The company's core product is its proprietary Paws e-Track tracking software, which is exclusively available to Gateway's network of provider clinics and uses barcode scanning technology to manage the entire pet aftercare ordering process from pickup through final delivery. Gateway supplements its core services with two supporting modules: the Pet Compassion Careline (a 24/7 grief counseling helpline staffed by Master's and Ph.D. level clinicians) and Learning by Gateway (an online RACE-approved continuing education platform for partner veterinary clinics). The company does not offer Paws e-Track as a standalone or external product; it is only available through Gateway's owned and partner facilities.
Differentiator
Problem solved
Functional benefit
Brands
- Paws e-Track: Proprietary state-of-the-art tracking software using barcode scanning technology for managing pet aftercare orders. Only available through Gateway's network of providers.
- Pet Compassion Careline
- Learning by Gateway
Products and services
- Pet Cremation Services Communal and private pet cremation services provided through Gateway's network of 150+ locally managed care centers across North America, available to pet parents through veterinary clinic referrals or direct contact.
- Memorial Products and Keepsakes Sale of memorial items, urns, jewelry, and personalized keepsakes for pet parents following cremation.
- Paws e-Track Proprietary pet aftercare tracking software that uses barcode scanning to manage orders and track each pet through every step of the cremation and aftercare journey. Available exclusively to Gateway's network of partner clinics and providers.
- Pet Compassion Careline 24/7 grief counseling helpline staffed exclusively by Master's and Ph.D. level clinicians with at least five years of counseling experience, providing immediate support to pet parents at the time of pet loss.
- Learning by Gateway Online continuing education platform offered exclusively to Gateway's partner veterinary clinics, providing RACE-approved CE credits focused on pet aftercare and positive client experience.
Quantifiable outcome
- North America's largest pet aftercare provider with 150+ locations
- +2 more outcomes
Companies that use Gateway Services
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles3 records
Gateway Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Gateway Services partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered minor.
- Pet Angel Memorial CenterminorRegional pet aftercare brand operating in multiple U.S. states including Alabama, Florida, Georgia, Indiana, Kentucky, Louisiana, Mississippi, and Tennessee. Part of Gateway's network of locally managed care centers.
- Trusted JourneyminorRegional brand serving pet parents in Iowa, Illinois, Michigan, Missouri, Ohio, and Kansas. Operates as part of Gateway's North American network.
- Final GiftminorRegional pet memorial brand serving Connecticut, Maine, Massachusetts, New Hampshire, New Jersey (North), New York, Rhode Island, Vermont, and Washington D.C.
- AbbeyglenminorPet aftercare provider operating in Delaware, Maryland (East), New Jersey (South), Pennsylvania, Virginia (North), and Washington D.C. Part of Gateway's acquisition/partner network.
- West Coast Pet MemorialminorPacific Northwest pet aftercare brand serving California, Idaho, Nevada, Oregon, and Washington states.
- Lasting Paws Pet MemorialminorRegional brand operating in Arizona, Colorado, New Mexico, and Utah, serving pet parents in the Southwest U.S.
- Agape Pet ServicesminorPet aftercare provider serving Maryland (West), North Carolina, South Carolina, Virginia (Central), and West Virginia.
- Fond Memories Pet Cremation CenterminorTexas-based pet cremation service operating as part of Gateway's national network.
- Gateway Pet MemorialminorCanadian brand serving pet parents in Alberta, British Columbia, Ontario, and Nova Scotia.
- CremanimominorQuebec-based pet aftercare brand serving French-speaking pet parents in Canada.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Gateway Services competitors and assessment
Company assessmentMarket position
Strengths5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Gateway Services social profiles
Digital presenceGateway Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Gateway Services leadership team
Management profileNumber of profiles
Profiles1 record
Gateway Services subsidiaries and ownership
Company hierarchySubsidiaries20 records
Gateway Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Gateway Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Gateway Services
What does Gateway Services do?
Gateway Services Inc. provides pet aftercare services, primarily cremation (communal and private) along with memorial products, keepsakes, and grief support, delivered through a network of more than 150 locally managed care centers across North America and via partnerships with veterinary clinics. Operations are enabled by its proprietary Paws e-Track software, which uses barcode scanning to manage and track every step of the pet's aftercare journey, and supported by the Pet Compassion Careline (24/7 grief counseling) and Learning by Gateway (RACE-approved continuing education for partner clinics).
Is Gateway Services a public or private company?
Gateway Services is a private company. It is classified as unknown and is currently operating.
When was Gateway Services founded?
Gateway Services was founded in 1996. It employs 1,001 to 5,000 people.
Where is Gateway Services based?
Gateway Services is headquartered in Guelph, Canada, in the North America region.
How does Gateway Services make money?
Three revenue lines are on record. Pet Cremation Services are the primary driver. The others are memorial Products and Keepsakes and partnership Acquisitions.
Does Gateway Services have an API?
No public API is recorded for Gateway Services.