Smith Thompson Security

What Smith Thompson Security does

Smith Thompson Home Security is a family-owned Texas alarm company founded in 1978, headquartered in Plano and operating four regional offices across Dallas/Fort Worth, Houston, Austin, and San Antonio. It owns and operates a UL Listed 24/7 dispatch facility in Texas, distinguishing it from competitors that outsource monitoring to third-party call centers, and claims the position of largest independent alarm company in Texas with a 45+ year track record.

The company's core product is a three-tier no-contract monitoring service built on Alarm.com's cloud platform: basic wireless monitoring at $16.95/month, app-enabled monitoring at $21.95/month, and full smart home automation at $29.95/month featuring a Qolsys IQ2 7-inch touchscreen panel with built-in camera, Power G encrypted sensors (128-bit AES, frequency hopping), Z-Wave device integration, and dual-path cellular/Wi-Fi connectivity. The hardware ecosystem spans security cameras (indoor, outdoor, and a video doorbell with people detection), environmental sensors (smoke, CO, flood, glass break), smart home peripherals (Yale smart locks, Honeywell thermostats, dimmable lightbulbs, plug-in modules, garage door control), and components sold separately from monitoring to preserve pricing transparency. A small business tier at $24.95/month plus ancillary pest control at $69 per quarter and HVAC services extend the offering beyond core residential monitoring.

Revenue is generated primarily through recurring monthly monitoring subscriptions, supplemented by one-time equipment sales, professional installation and service calls at $59 each, and pest control and HVAC subscriptions. Go-to-market is direct-to-customer with phone-based upfront pricing, online Build & Price quoting, professional installation by licensed background-checked technicians, a customer referral program offering one free month per signup, and presence across Google, BBB, Home Advisor, Angie's List, and Nextdoor for trust signaling. The customer base consists predominantly of Texas homeowners with a secondary small business segment.

Name

Smith Thompson Security

Legal name

Smith Thompson Home Security

Website

https://smiththompson.com

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

11–50 employees

Short description

Smith Thompson Home Security is a family-owned Texas alarm company founded in 1978, operating four offices across Dallas/Fort Worth, Houston, Austin, and San Antonio. It delivers no-contract alarm monitoring, smart home automation, pest control, and small business security to homeowners and small businesses across Texas.

Ownership category

akta.pro rank

Product category

Home Security Monitoring Services

NAICS

Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Residential Alarm Monitoring (Burglar/Intrusion) (BPAKAFAA)

akta.pro secondary industries

Intrusion Detection & Burglar Alarm Systems Integration (BPAKAGAC), Fire Alarm Monitoring Services (HSAHAAAI), Environmental & Technical Alarm Monitoring (Temperature, Water Leak, Gas, Power) (BPAKAFAG)

Keywords

• Home security monitoring
• Alarm monitoring services
• Smart home automation
• Small business security
• Residential pest control

Headquarters

HQ city

Plano

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Monthly Monitoring Services: Recurring monthly subscription revenue from alarm monitoring services. Three tiers: basic monitoring at $16.95/month, app-enabled at $21.95/month, and full smart home automation at $29.95/month. All plans have no contracts required.
2. Equipment Sales: One-time equipment sales including wireless transmitters ($89), control panels, cameras, sensors, smart home devices. Equipment is sold separately from monitoring to maintain pricing transparency. Professional installation included or available for equipment purchases.
3. Professional Installation Services: Charged service calls for installation, repairs, and maintenance. Standard service call is $59 plus parts. Professional installation of smart home systems included with equipment purchases.
4. Pest Control Services: Quarterly pest control service at $69 per quarter, offering recurring revenue from existing customer base.
5. Referral Program: Customers receive one free month for each friend or relative referred who signs up for service.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Smith Thompson Security is a Texas-based alarm company that sells and installs residential and small-business security systems, provides 24/7 UL Listed central-station alarm monitoring on a no-contract subscription basis, and offers smart home automation, pest control, and heating/cooling services. Equipment (control panels, sensors, cameras, smart locks, thermostats) is sold separately from monitoring, with professional installation by licensed technicians across four major Texas metros.

Product overview

Smith Thompson Security offers a three-tier home security monitoring service built on Alarm.com's platform. Plan 1 ($16.95/month) provides basic wireless monitoring with cellular LTE/5G connectivity for existing systems. Plan 2 ($21.95/month) adds smartphone app control with arm/disarm functionality and system notifications. Plan 3 ($29.95/month) delivers a complete smart home solution with a 7-inch touchscreen IQ2 keypad hub, built-in camera and glassbreak detection, Power G encrypted sensors, and full Z-Wave integration. The product ecosystem includes security cameras (indoor, outdoor, video doorbell), environmental sensors (smoke, heat, carbon monoxide, flood), entry sensors (door/window, motion, glassbreak), smart home devices (Yale smart locks, Honeywell thermostats, dimmable lightbulbs, plug-in modules, garage door control, temperature sensors), and core hardware components (cellular transmitter, control panel, wireless receiver, keypad, keyfob, backup battery). All devices integrate through Alarm.com's app, with voice control available via Amazon Alexa and Google Home.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Security Monitoring 24/7 UL Listed central-station alarm monitoring service for Texas homeowners using cellular and dual-path connectivity, with no contract required. Includes optional add-ons for fire detection, cameras, smart locks, and garage control.
• Smart Home Security & Automation Integrated smart home solution including a 7-inch touchscreen IQ2 panel with built-in camera and glassbreak detector, Power G encrypted sensors, and Z-Wave control of cameras, thermostats, lights, locks, and garage doors through a single Alarm.com app.
• Small Business Security Monitoring No-contract commercial-grade security monitoring service for Texas small businesses that bundles cameras, smart locks, smart thermostats, temperature sensors, and smartphone-based arm/disarm notifications.
• Quarterly Pest Control Service Recurring quarterly pest control service for residential customers in the Dallas/Fort Worth and Houston areas, with no contract required.
• HD Outdoor Camera WiFi-connected 1080P outdoor security camera with 117-degree field of view, 40ft night vision, waterproof IP66 rating, and encrypted cloud storage; pairs with the Alarm.com platform for motion-activated notifications.
• HD Video Doorbell Alarm.com ADC-VDB750 video doorbell with 2MP resolution, 165-degree horizontal field of view, people detection, two-way audio, infrared night vision, and HDR; pairs with the Alarm.com Smart Chime.
• HD Indoor Camera WiFi-connected 1080P indoor camera with two-way audio, night vision up to 15 feet, 117-degree field of view, secure encrypted cloud storage, and motion-activated notifications.
• Z-Wave Plus Yale Smart Lock Z-Wave Plus Yale smart lock with four-digit user codes, smartphone alerts on unlock events, voice control via Amazon Alexa and Google Home, and scene automation integrated with the Alarm.com platform.
• Z-Wave Smart Thermostat (Honeywell T6) Honeywell T6 Z-Wave smart thermostat providing remote operation via the Alarm.com mobile app, customizable scheduling, temperature presets, and integration with Z-Wave smart scenes.
• Standard Smartphone Control with Dual-Path WiFi Upgrade that adds a dual-path cellular + WiFi transmitter to the alarm panel, enabling remote arm/disarm from anywhere, plus text and email notifications for system events.

Quantifiable outcome

• Monitoring rate unchanged at $16.95/month since 1978 (45+ years)
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature5 records

Partnerships

One partnership is on record.

• Alarm.comcoreTechnology or IntegrationAlarm.com provides the cloud platform powering Smith Thompson's smartphone app control, camera integration, and smart home automation features. The partnership enables arm/disarm functionality, notifications, video streaming, and integration with Z-Wave devices. Smith Thompson's cameras and doorbells are Alarm.com-compatible products.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Regional players

• CPI Security: Regional alarm company serving the Southeast U.S. with professionally installed monitored security, smart home, and in-house UL Listed monitoring — most analogous business model to Smith Thompson but in a different geography.
• Ackerman Security: Family-owned regional alarm company serving Georgia and surrounding Southeast markets with professionally installed monitored security — structurally and operationally comparable to Smith Thompson's family-owned Texas model.
• Bay Alarm: Family-owned regional alarm company serving California and surrounding states with professionally installed monitored security and in-house monitoring — most structurally comparable peer to Smith Thompson's family-owned, multi-generation operating model.

Broad incumbents

• Ring (Amazon): Amazon-owned home security with self-install cameras, video doorbells, and optional professional monitoring at very low price points — direct threat on entry-tier customers that Smith Thompson targets.
• ADT: Largest U.S. residential security company offering monitored alarm systems, smart home, and professional installation — competes broadly with Smith Thompson across Texas but is a multi-national incumbent with longer contracts and higher pricing.

Direct peers

• Guardian Protection: Mid-size U.S. alarm company offering professionally installed monitored residential security with smart home integration — comparable three-tier offerings, UL Listed monitoring, and multi-state regional presence.
• Vivint Smart Home: National smart home security provider offering professionally installed monitored alarm systems with smart home integration — directly competes with Smith Thompson's premium $29.95 tier but with multi-year contracts and higher pricing.
• Brinks Home Security: National residential monitored alarm provider with professionally installed systems and smart home integration — directly comparable offerings to Smith Thompson's three-tier plan structure across Texas markets.

Emerging players

• SimpliSafe: DIY self-install home security with optional professional monitoring at lower price points — competes with Smith Thompson's value proposition on convenience and price but lacks professional installation and in-house UL Listed monitoring.
• Frontpoint Home Security: DIY self-install home security with cellular monitoring and smart home integration — competes with Smith Thompson on no-contract flexibility and transparent pricing but without Texas field installation.

Market position

Strengths5 records

Weaknesses1 record

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCeJ3ZV6idKMCsEXe9izEFag
• Facebookfacebook.com/smiththompsonmonitoring
• LinkedInlinkedin.com/company/smith-thompson-security
• Instagraminstagram.com/smiththompsonsecurity
• Xx.com/smiththompsontx

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smith Thompson Security