What Jamii Telecommunications does

Jamii Telecommunications Limited (JTL) is a privately held Kenyan integrated telecommunications provider operating the Faiba brand, delivering mobile (4G/LTE), fixed-line fibre-to-the-home broadband, and enterprise SIP trunking services to residential, SMB, large enterprise, and mobile consumer segments. Headquartered at Jamii Towers in Upper Hill, Nairobi, the company was incorporated in 2004 but executed its commercial scaling in 2017, when it simultaneously launched Kenya's first 700MHz 4G LTE network, first VoLTE service, first eSIM offering, and 100% fibre-to-the-home infrastructure, alongside aggressive 25GB-for-KES-1,000 LTE pricing and free on-net voice calls. JTL's 20.6% share of Kenya's fixed internet subscriptions makes it the clear #2 operator behind Safaricom.

The company's core technology stack is its owned and operated infrastructure: a 12,000+ km national fibre-optic backbone with 20+ points of presence, a 100+ Gbps Nairobi Metro core, a 700MHz (Band 28) 4G mobile network, an MPLS IP core with redundant ring architecture (sub-5ms latency), and certified interoperability with major enterprise PBX platforms including 3CX, Asterisk, Avaya, and Cisco. Services are tiered from a 35 Mbps home fibre plan at KES 3,000/month up to 1 Gbps at KES 30,000/month, mobile data and voice bundles from KES 20 to KES 2,000, and enterprise SIP at KES 2.78/minute, with a 99.9% uptime SLA and 24/7 customer support. A proprietary device portfolio (Faiba M1 smartphone at KES 13,700, Neon Ultra and Neon Smarta handsets, MiFi units, and 4G fixed wireless routers) extends the company into customer-premises hardware, while the Faiba Connect platform (web plus iOS, Android, and Huawei AppGallery apps) unifies account, bundle, billing, and usage management across the product set.

JTL's go-to-market blends a self-service digital channel (Faiba Connect, USSD *111#) for consumer acquisition, a direct enterprise field-sales motion with dedicated account managers and solution architects for Faiba SIP and large enterprise deals, and a physical distribution layer comprising owned retail outlets (Jamii Towers, TRM, Nyali Centre), authorized dealers (Chandarana, Compnet, FonesRUS, Samsung shops), and an e-commerce store (getfaiba.com). The company is 100% homegrown Kenyan, privately held, with no disclosed parent, institutional investors, or funding rounds; management team and revenue figures are not publicly disclosed. Operations are confined to a single country (Kenya), with mobile coverage spanning 234+ towns and fibre presence in 150+ towns across all major Kenyan regions.

Name

Jamii Telecommunications

Legal name

Jamii Telecommunications Limited

Website

https://jtl.co.ke

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

251–500 employees

Short description

Jamii Telecommunications Limited (JTL) is a privately held Kenyan integrated telecom provider operating the Faiba brand, delivering 4G/LTE mobile, fibre-to-the-home broadband, and enterprise SIP trunking over 12,000+ km of owned fibre, holding 20.6% of Kenya's fixed internet market.

Ownership category

akta.pro rank

Product category

Fixed and Mobile Telecommunications

NAICS

Wired Telecommunications Carriers (517111), Wireless Telecommunications Carriers (except Satellite) (517112), Wired and Wireless Telecommunications (except Satellite) (5171), Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Radiotelephone Communications (4812), Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

akta.pro secondary industries

Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet) (HDAIAFAL), VoIP Access & ITSP Services (HDAIAHAD), Fixed Wireless Access (FWA) Mobile Operators (HDAIAAAG), Fixed Wireless Access (FWA) Broadband Providers (HDAIABAE), Backbone & Long-Haul Transport (IP/MPLS, Optical/Wavelength) (HDABALAH), Network Backbone & Core IP Transport (Long-Haul/Metro IP) (HDAIAFAG)

Keywords

• Fibre broadband services
• 4G LTE mobile
• Enterprise SIP trunking
• Fixed wireless internet
• Telecommunications infrastructure

Headquarters

HQ city

Nairobi

HQ country

Kenya

HQ region

Africa

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Fixed Fibre Internet Services: Monthly subscription fees for fibre-to-the-home broadband services (Faiba Fixed) ranging from home to enterprise packages. Customers pay recurring monthly charges for internet access with various speed tiers from 35 Mbps to 1 Gbps.
2. Mobile Data Bundles: Prepaid and postpaid mobile data bundles with various validity periods ranging from 1 day to 30 days. Includes data-only packages, voice+data bundles (All In One), and unlimited burst options (Fisi Mode).
3. SIP Trunking (Enterprise Voice): Per-minute charging for domestic and international voice calls over SIP trunking infrastructure, plus per-channel or subscription fees for enterprise voice services.
4. Mobile Devices and Hardware: Sale of mobile devices including Faiba M1 smartphones, Neon series phones, MiFi units, mobile routers, and 4G fixed wireless devices.
5. Mobile Voice Services: Voice call services including off-net minutes, Faiba-to-Faiba free calls, and Kubanja unlimited talk packages with bundled off-net minutes.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels5 records

Core offering

Jamii Telecommunications Limited (JTL) provides fibre-to-the-home broadband (Faiba Fixed), 4G/LTE mobile data and voice services (Faiba Mobile), and enterprise SIP trunking (Faiba SIP) across Kenya under the Faiba brand. The company operates an owned 12,000+ km national fibre backbone and 700MHz LTE mobile network, serving residential consumers, small businesses, and large enterprises with converged fixed and mobile connectivity.

Product overview

Jamii Telecommunications Limited (JTL) operates Faiba, a multi-product telecommunications portfolio comprising three core services (Faiba Mobile, Faiba Fixed, and Faiba SIP) unified under the Faiba brand, supported by a customer self-service platform (Faiba Connect). Faiba Mobile provides 4G/LTE mobile data and voice services using 700MHz spectrum across 234+ towns with branded devices (Faiba M1, Neon Ultra, Neon Smarta, MiFi, routers). Faiba Fixed delivers fibre-to-the-home internet at speeds from 35 Mbps to 1 Gbps in major Kenyan cities. Faiba SIP provides enterprise SIP trunking with HD voice over JTL's fibre backbone. The three core services share infrastructure (12,000+ km fibre network, Tier III data centers) and are managed through Faiba Connect, while the product portfolio extends to family sharing plans (Clique), voice bundles (Kubanja), and time-limited unlimited data (Fisi Mode).

Differentiator

Problem solved

Functional benefit

Brands

• Faiba Mobile: 4G/LTE mobile data and voice services for individuals, featuring SIM-based connectivity, MiFi devices, and mobile routers.
• Faiba Fixed
• Faiba SIP
• Faiba Connect

Products and services

• Faiba Mobile Cellular 4G/LTE mobile data and voice service using 700MHz spectrum (Band 28) for superior indoor coverage, providing portable internet access across 234+ towns and estates in Kenya via smartphones, MiFi devices, and mobile routers.
• Faiba Fixed Fibre-to-the-home (FTTH) and fibre-to-the-business broadband internet service delivering dedicated, uncontended speeds from 35 Mbps to 1 Gbps through 100% fibre-optic infrastructure in major Kenyan cities.
• Faiba SIP Enterprise SIP trunking service providing HD voice communication over JTL's fibre backbone, replacing legacy copper-based telephone systems with scalable digital voice infrastructure certified for major enterprise PBX platforms.
• Faiba Connect Unified self-service platform (web and mobile app) enabling customers to manage Faiba Mobile, Fixed, and SIP services including bundle purchases, bill payments, real-time usage tracking, and device management from one account.
• Faiba M1 Smartphone Flagship Faiba-branded 4G/LTE smartphone with VoLTE support, 6.75-inch display, 128GB storage, and dual cameras, sold at KES 13,700 to access the Faiba Mobile network.
• Faiba Neon Ultra Smartphone Mid-range Faiba-branded 4G/LTE smartphone with VoLTE and dual-SIM support, sold at KES 6,499 for the Faiba Mobile network.
• Faiba Neon Smarta Smartphone Entry-level Faiba-branded 4G/LTE smartphone with VoLTE and dual-SIM support, sold at KES 2,999 as an affordable device for the Faiba Mobile network.
• Faiba MiFi Portable pocket-sized 4G LTE mobile hotspot connecting up to 10 devices simultaneously with 8-hour battery, sold at KES 5,500 to deliver mobile Faiba connectivity on the go.
• Faiba Mobile Router Enterprise-grade 4G LTE mobile router (Cat 4) supporting up to 32 concurrent users with secure plug-and-play setup, sold at KES 5,999 for portable or branch office connectivity.
• Faiba 4G Fixed Wireless Office Hub Professional 4G LTE/3G office hub with built-in Wi-Fi for 32 users, backup battery, VoLTE/VoIP voice, and LED display, sold at KES 9,999 for branch or small-office fixed wireless connectivity.

Quantifiable outcome

• 99.9% uptime guaranteed across fibre network
• +4 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core.

• 3CXcoreTechnology or Integration3CX is a PBX/IP telephony platform that integrates with Faiba SIP trunking services, enabling businesses to leverage their existing 3CX systems with JTL's fibre-backed voice infrastructure.
• AsteriskcoreTechnology or IntegrationAsterisk open-source PBX platform is compatible with Faiba SIP services, allowing businesses with Asterisk-based systems to connect to JTL's enterprise voice network.
• AvayacoreTechnology or IntegrationAvaya enterprise communications platforms integrate with Faiba SIP trunking, enabling large organizations to migrate from legacy Avaya systems to JTL's IP-based voice services.
• CiscocoreTechnology or IntegrationCisco enterprise communication systems and IP phones are certified compatible with Faiba SIP services, supporting zero-touch provisioning for Cisco hardware deployments.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• MTN Group: Pan-African mobile and fixed-line operator with a presence in multiple African markets. Comparable as a broad telecom incumbent in adjacent African geographies, though not directly competing in Kenya today.

Emerging players

• Poa Internet: Kenyan fixed-wireless and fibre ISP targeting low-income residential customers in Nairobi and surrounding areas. Comparable to JTL's Faiba Fixed in residential internet but focused on a lower-income segment via WISP technology.
• Starlink (SpaceX): Satellite broadband constellation entering Kenya as a regulated ISP. Threatens JTL's fixed and mobile broadband positioning in suburban and underserved areas where terrestrial fibre build is uneconomic.

Regional players

• Econet Wireless (Econet Africa): African mobile and fibre operator with operations across southern and east Africa. Comparable to JTL on converged fixed-mobile telecom, though operating primarily in different African geographies rather than Kenya directly.

Direct peers

• SEACOM: Subsea cable and African terrestrial fibre operator providing IP transit, MPLS, and enterprise connectivity. Comparable to JTL on fibre backbone and enterprise IP services, though operating primarily as a wholesale carrier.
• Liquid Intelligent Technologies: Pan-African fibre backbone and enterprise connectivity provider operating a 100,000+ km fibre network across the continent. Comparable to JTL on fibre-led enterprise connectivity, MPLS, and wholesale services, though with broader geographic reach.
• Telkom Kenya: Kenyan fixed-line and mobile operator offering fibre, 4G, and enterprise connectivity. Competes directly with JTL in fixed broadband and enterprise voice, with a comparable focus on infrastructure-led differentiation.
• Wananchi Group (SimbaNet / Zuku): Kenyan fibre-to-the-home and enterprise connectivity operator under the Zuku and SimbaNet brands. Direct peer to JTL's Faiba Fixed in residential fibre, with overlapping coverage in Nairobi, Mombasa, Kisumu and similar enterprise offerings.
• Airtel Kenya (Bharti Airtel Africa): Second-largest mobile operator in Kenya offering 4G data, voice, and home broadband via Airtel Home. Comparable to JTL's Faiba Mobile and Faiba Fixed lines, with similar converged ambitions but a heavier mobile weighting and limited national fibre footprint.
• Safaricom: Kenya's dominant integrated telecom operator offering fixed fibre, mobile, and enterprise voice/data services. Directly comparable to JTL as both serve the same Kenyan residential, SMB, and enterprise segments with converged fixed-mobile portfolios, though Safaricom holds ~34% fixed share versus JTL's ~21%.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/faibajtl
• Facebookfacebook.com/faibajtl
• LinkedInlinkedin.com/company/jamii-telecommunications-ltd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jamii Telecommunications