Name

360 Degree Cloud Technologies

Legal name

360 Degree Cloud Technologies

Website

https://360degreecloud.com/

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Salesforce Consulting and Implementation Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Software Publishers (513210)

SIC

Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

Cloud Data Platforms & Analytics Migration (BPAEACAI)

Keywords

• Salesforce consulting services
• CRM implementation services
• Salesforce managed services
• AppExchange product development
• Salesforce AI agent deployment

Headquarters

HQ city

Hemel Hempstead

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Salesforce Consulting & Implementation Services: Professional services for Salesforce consulting, implementation, managed services, AppExchange development, and staff augmentation. Delivered through certified experts with various engagement models including fixed cost, time & material, and resource-based pricing.
2. SaaS Products (360 SMS, CTI, Textolic, etc.): Subscription-based software products with credit-based usage. AI-powered services have variable, consumption-based pricing dependent on token usage, model selection, and infrastructure utilization. Products include 99% uptime guarantees with 10% admin markup on carrier charges.
3. AI Agent Services: Usage-based pricing for AI agents with variable, consumption-based billing. Client authorizes invoicing based on applicable usage, commercial structure, and prevailing pricing methodology in effect at the relevant billing period.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

360 Degree Cloud Technologies provides end-to-end Salesforce consulting, implementation, managed services, and staff augmentation, alongside a proprietary portfolio of AppExchange communication and productivity apps and an AI agent ecosystem built on Salesforce Agentforce. The firm delivers across all major Salesforce clouds and industry verticals, with 376 certified experts supporting enterprises globally through on-site, hybrid, offshore, and offsite delivery models.

Product overview

360 Degree Cloud Technologies operates as a Salesforce Summit Partner offering a comprehensive portfolio of products and services centered on Salesforce CRM and AI-powered automation. The product portfolio consists of two main suites: (1) Communication Suite including 360 SMS (for Salesforce and Zoho), 360 CTI, 360 Textolic, 360 Mass Mailer, and 360 LINE for Japan, plus WhatSync for WhatsApp Personal Sync; (2) Productivity Suite including 360 SmartDocs for document generation and 360 Verify for email/phone validation. The company provides an extensive AI Agent ecosystem built on Agentforce comprising Voice Agent, Call Translation/Transcription Agents, Chatbot Agent, Sales Coach, Ops & Automation Agent, HR & Ops Agent, Marketing Campaign Agent, Customer Experience Agent, LinkedIn Parsing Agent, Recruitment Agent (Mira AI), SOW Generator, and Metadata Automation (ArchBuddy AI). Professional services include Salesforce Consulting, Implementation, Managed Services, AppExchange Development, and Staff Augmentation across all Salesforce clouds (Sales, Service, Marketing, Commerce, Experience, Data, IoT, Integration) and industry solutions (Finance, Healthcare, Nonprofit, Education, Manufacturing). The company also offers IT consulting, mobile development, UI/UX services, and Microsoft Dynamics 365 implementation.

Differentiator

Problem solved

Functional benefit

Brands

• 360 SMS (Salesforce): SMS messaging application integrated with Salesforce CRM
• 360 SMS (Zoho)
• 360 CTI
• 360 Textolic
• 360 Mass Mailer
• 360 LINE
• 360 Verify the Email (VTM)
• 360 SmartDocs
• WhatSync
• AI Voice Agent
• Mira AI

Products and services

• 360 SMS (Salesforce) SMS messaging application integrated with Salesforce CRM that enables businesses to send and manage SMS communications directly from Salesforce, supporting both individual messages and bulk SMS campaigns.
• 360 CTI Computer Telephony Integration solution connecting telephone systems with Salesforce CRM, enabling automated call management, screen pop-ups, call logging, real-time reporting, and customizable call routing.
• 360 SmartDocs Document generation platform for Salesforce that creates templates in Microsoft Word using merge tags and conditional logic, automatically populates with Salesforce data, and generates PDF or DOCX documents.
• 360 Textolic Comprehensive communication solution integrating SMS, WhatsApp, and other messaging platforms into Salesforce for efficient customer engagement management.
• 360 Mass Mailer Bulk email marketing tool for Salesforce enabling streamlined email campaigns, automation, personalization, tracking, and email reputation management.
• 360 LINE LINE messaging integration for Salesforce specifically designed for the Japanese market, enabling seamless customer engagement through the LINE platform within CRM.
• 360 Verify the Email (VTM) and Phone (VTP) Email and phone validation solutions integrated within Salesforce that validate and confirm authenticity of email addresses and phone numbers to improve deliverability, reduce bounce rates, and maintain data integrity in real time.
• WhatSync (WhatsApp Personal Sync) Technology solution enabling synchronization of conversations, media, and data from personal WhatsApp accounts with Salesforce CRM, allowing transfer of messages to business systems and searchable archives.
• AI Voice Agent AI-powered calling agent accelerating sales cycles with real-time conversation assist, intelligent lead scoring, personalized quoting, and proactive churn prevention.
• Call Translation Agent Live call translation AI agent enabling real-time multilingual communication during sales and support calls.
• Call Transcription Agent (AIVA) Real-time AI call transcription agent providing speech-to-text conversion for call recording and analysis.
• Chatbot Agent AI-powered chatbot agent using LLM for conversational interactions within Salesforce for customer service and support automation.
• Recruitment Agent (Mira AI) Recruitment automation AI agent streamlining talent acquisition and HR operations with AI-driven hiring workflows.
• SOW Generator AI-powered presales document parsing agent for automated statement of work generation from client requirements.
• Metadata Automation (ArchBuddy AI) AI-powered metadata automation tool for Salesforce development and administration, reducing manual work in managing Salesforce metadata.
• Salesforce Consulting Services Expert consulting to align Salesforce with business goals and drive measurable outcomes across teams.
• Salesforce Implementation Services Seamless Salesforce deployment tailored to industry requirements, automating workflows and accelerating ROI with minimal disruption.
• Salesforce Managed Services Customization, integration, and migration support to keep the Salesforce ecosystem optimized with ongoing maintenance.
• Salesforce AppExchange Services Development of secure, high-performance apps for the Salesforce AppExchange marketplace to extend Salesforce capabilities.
• Salesforce Staff Augmentation Pre-screened, certified Salesforce professionals available to join client teams within 24 hours for project support across developer, admin, architect, and consultant roles.
• AI/ML Services Artificial intelligence and machine learning consulting and implementation services for Salesforce integration, covering AI agent design and deployment.

Quantifiable outcome

• 4X faster project delivery
• +3 more outcomes

Named customers4 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability10 records

Feature15 records

Partnerships

One partnership is on record.

• SalesforcecoreStrategic or Co-development Partner360 Degree Cloud is a Salesforce Summit Partner offering elite consulting and implementation services. The company provides services ranging from consulting to post-deployment support across Salesforce integration, AI integration, automation, and multi-cloud deployments.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Simplus (Infosys): Salesforce-focused consultancy (now part of Infosys) offering implementation, managed services, and Quote-to-Cash/CPQ specialty that overlaps with 360 Degree Cloud's Salesforce ecosystem work.
• Slalom: Global consulting firm with a large Salesforce practice focused on strategy-led cloud transformation, competing for the same enterprise Salesforce implementations and AI rollouts.
• Salesforce Professional Services: Salesforce's own internal services organization that competes for the largest, most strategic enterprise implementations and increasingly bundles AI/Agentforce deployment work that partners like 360 Degree Cloud target.
• Persistent Systems (Salesforce practice): Large IT services firm with a dedicated Salesforce practice (including via Sierra-Cedar acquisition) offering implementation, managed services, and AI integration at greater scale than 360 Degree Cloud.

Direct peers

• Damco Solutions: IT services and Salesforce consulting partner providing CRM implementation, staff augmentation, and AI/ML services with comparable global delivery and enterprise focus.
• Manras Technologies: Salesforce Summit consulting partner with strong AppExchange product portfolio and offshore delivery, competing head-to-head with 360 Degree Cloud for mid-market and enterprise Salesforce projects.
• Girikon: Salesforce Summit/Platinum consulting partner offering Salesforce implementation, AppExchange development, and AI/Agentforce services with a similar global delivery model and product portfolio on AppExchange.
• Cynoteck Technology Solutions: Salesforce consulting and implementation firm with offshore-heavy delivery, offering CRM implementation, managed services, and AppExchange product development comparable to 360 Degree Cloud's core services.
• Absyz (now part of Globant): Salesforce-focused consulting partner delivering implementation, managed services, and AppExchange development for enterprises across multiple verticals, overlapping closely with 360 Degree Cloud's positioning.

Regional players

• Westernacher Consulting: European-headquartered Salesforce and SAP consulting partner with comparable AppExchange product offerings and a delivery footprint that overlaps with 360 Degree Cloud in EMEA.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/360-degree-cloud
• Xx.com/360SMSApp
• Facebookfacebook.com/360DegreeCloud

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 360 Degree Cloud Technologies