LiveVox
LiveVox is a cloud contact center software provider combining omnichannel communications, CRM, and workforce engagement for financial services and debt collection enterprises. Following NICE's December 2023 acquisition, the platform operates within NICE's CXone AI-powered CCaaS suite.
- Company typePrivate
- Founded2000
- HeadquartersSan Francisco, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What LiveVox does
LiveVox was a cloud contact center software company founded in 2000 and headquartered in San Francisco, operating as an enterprise provider of omnichannel communications, CRM, and workforce engagement (WFO) capabilities for regulated industries — most prominently financial services and debt collection. The platform combined voice and digital channels with outbound engagement automation and built-in compliance management, anchored by a Manual Click dialing system that was legally confirmed in January 2026 not to constitute an Automatic Telephone Dialing System under the TCPA. LiveVox's customer base centered on debt collection agencies and accounts receivable management firms; Portfolio Recovery Associates is the only named enterprise customer in the input data.
LiveVox monetized via subscription-based recurring software revenue, selling primarily through enterprise field sales, and expanded its product surface through two bolt-on acquisitions — Teckst (messaging, December 2019) and SpeechIQ (speech analytics, January 2020). It previously traded on NASDAQ under the ticker LVOX before being taken private with Golden Gate Capital backing in 2014.
In December 2023, NICE acquired LiveVox and integrated the technology into its CXone cloud contact center platform. Within NICE's portfolio, LiveVox's outbound engagement capabilities now sit alongside AI Agents for Self-Service, Proactive AI, Omnichannel Routing, Workforce Management, Quality Management, Interaction Analytics, Knowledge Management, and Copilot products. Distribution flows through NICE's global enterprise field sales, the CXexchange marketplace, and certified implementation partners, while NICE's 11-consecutive-year Gartner Magic Quadrant Leader position in CCaaS — positioned furthest on Completeness of Vision — provides enterprise credibility that accrues to the absorbed LiveVox franchise.
LiveVox firmographics
Firmographics- Name
- LiveVox
- Website
- https://livevox.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Acquired
- Headcount range
- 501–1,000 employees
- Short description
- LiveVox is a cloud contact center software provider combining omnichannel communications, CRM, and workforce engagement for financial services and debt collection enterprises. Following NICE's December 2023 acquisition, the platform operates within NICE's CXone AI-powered CCaaS suite.
- Ownership category
- akta.pro rank
LiveVox industry classification
Industry- Product category
- Cloud Contact Center Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Customer Support, Contact Center & Case Management (Omnichannel) (THALAGAK)
Keywords
Where LiveVox is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Markets served
LiveVox business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Cloud Contact Center Platform: As part of NICE's integrated portfolio following the December 2023 acquisition, LiveVox's cloud contact center software contributes to NICE's CCaaS (Contact Center as a Service) revenue streams. The technology is offered as part of NICE's enterprise CXone platform.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels2 records
LiveVox product offering
Product offeringCore offering
LiveVox provides cloud-based contact center software that combines omnichannel communications, CRM, and workforce optimization to enable agent and customer experiences at enterprise scale. Following NICE's December 2023 acquisition, the offering is integrated into NICE's CXone platform, delivering AI-driven outbound engagement, omnichannel routing, workforce engagement management, and compliance-focused communication capabilities for regulated industries such as financial services and debt collection.
Product overview
LiveVox operates as part of NICE's CXone cloud contact center platform following NICE's acquisition of LiveVox in December 2023. The unified platform combines contact center infrastructure with AI-powered workforce engagement and customer experience management. Key product modules include AI Agents for self-service automation, omnichannel routing, outbound engagement, workforce management, quality management, interaction analytics, knowledge management, and supervisor/agent copilots. The architecture enables enterprises to orchestrate human and AI agents, automate service workflows, and power 25 billion+ interactions annually across voice and digital channels.
Differentiator
Problem solved
Functional benefit
Products and services
- Outbound Engagement AI-driven outbound engagement platform that automates omnichannel campaigns at enterprise scale for collections, risk mitigation, and customer experience elevation. Targets enterprise contact center operators in regulated industries.
- AI Agents for Self-Service AI agents that enable self-service by fully automating customer intent through fulfillment across service, sales, and proactive engagement use cases. Designed for enterprise customer experience operations.
- Omnichannel Routing Smart customer-agent matching that reduces wait times and boosts conversions through intelligent routing across voice and digital channels. Built for enterprise contact center environments.
- Workforce Management AI-based forecasting and scheduling solution to maintain service level agreements while optimizing operational costs for enterprise contact centers.
- Quality Management AI-powered quality evaluation of 100% of interactions with automated coaching delivery to agents. Targets enterprise contact center supervisors and quality teams.
- Interaction Analytics
Companies that use LiveVox
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles2 records
LiveVox technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability10 records
Feature1 record
LiveVox partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- NICEcoreNICE acquired LiveVox in December 2023, integrating LiveVox's cloud contact center platform into NICE's CXone enterprise customer experience platform. This acquisition strengthened NICE's outbound engagement and proactive customer communication capabilities, expanding its CCaaS portfolio.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
LiveVox competitors and assessment
Company assessmentDirect peers
- Vonage (Ericsson): Vonage (now part of Ericsson) provides cloud contact center solutions including Vonage Contact Center (VCC) and AI capabilities. Comparable to LiveVox in API-driven and cloud-native CCaaS, particularly for mid-market and digital-first customers.
- 8x8: 8x8 offers unified cloud communications and contact center solutions (8x8 Contact Center) including voice, video, chat, and AI capabilities. Directly comparable to LiveVox as an integrated CCaaS and UCaaS competitor targeting mid-market and enterprise.
- RingCentral: RingCentral provides cloud contact center (RingCentral Contact Center) alongside its UCaaS core offering, with omnichannel capabilities and AI features. Competes with NICE/LiveVox in the broader CCaaS market, particularly among SMB and mid-market customers.
- Genesys: Genesys is a major cloud and on-premises contact center platform offering omnichannel routing, workforce engagement, and AI capabilities. Competes head-to-head with LiveVox/NICE CXone for enterprise CCaaS deals, particularly at large contact center operators.
- Twilio: Twilio's Flex contact center platform and Segment customer data platform offer programmable communications and contact center capabilities for digital-native and enterprise customers. Comparable to LiveVox as a cloud communications and contact center infrastructure provider.
- Talkdesk: Talkdesk provides AI-powered cloud contact center software targeting mid-market and enterprise customers with omnichannel routing, workforce management, and analytics. Comparable to LiveVox in cloud-native CCaaS architecture and AI-first product positioning.
- Five9: Five9 is a leading cloud CCaaS provider serving enterprise contact centers with inbound, outbound, and omnichannel capabilities. Directly comparable to LiveVox's cloud contact center platform, particularly in outbound engagement, AI, and workforce engagement management.
Broad incumbents
- Amazon Connect: Amazon Connect is AWS's cloud contact center service offering pay-per-use pricing, omnichannel routing, and AI/lex integration. Hyperscaler-backed competitor that pressures pricing and competes for cloud-native CCaaS workloads across the market where LiveVox operates.
- Zendesk (CX): Zendesk provides customer service and contact center software (Zendesk Contact Center, formerly Talk partnership) with omnichannel, AI, and workforce engagement capabilities. Broad incumbent in customer experience and CCaaS competing with NICE/LiveVox in service-focused deployments.
- Cisco (Webex Contact Center): Cisco's Webex Contact Center is part of its broader collaboration and customer experience portfolio, serving large enterprise customers with CCaaS capabilities. Competes with LiveVox/NICE in enterprise CCaaS deals but as part of a much broader UC, networking, and collaboration suite.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
LiveVox social profiles
Digital presenceLiveVox financial estimates
Financial estimateRevenue estimate
Valuation estimate
LiveVox leadership team
Management profileNumber of profiles
LiveVox funding detail
Funding detailFunding overview
Funding rounds4 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
LiveVox M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about LiveVox
What does LiveVox do?
LiveVox provides cloud-based contact center software that combines omnichannel communications, CRM, and workforce optimization to enable agent and customer experiences at enterprise scale. Following NICE's December 2023 acquisition, the offering is integrated into NICE's CXone platform, delivering AI-driven outbound engagement, omnichannel routing, workforce engagement management, and compliance-focused communication capabilities for regulated industries such as financial services and debt collection.
Is LiveVox a public or private company?
LiveVox is a private company. It is classified as corporate owned and is currently acquired.
When was LiveVox founded?
LiveVox was founded in 2000. It employs 501 to 1,000 people.
Where is LiveVox based?
LiveVox is headquartered in San Francisco, United States, in the North America region.
How does LiveVox make money?
One revenue line is on record: cloud Contact Center Platform.
Who are LiveVox's main competitors?
Direct peers on record are Vonage (Ericsson), 8x8, RingCentral, Genesys, Twilio, Talkdesk and Five9. Broad incumbents are Amazon Connect, Zendesk (CX) and Cisco (Webex Contact Center).
Does LiveVox have an API?
No public API is recorded for LiveVox.
What industry is LiveVox in?
LiveVox's product category is Cloud Contact Center Software. Its primary akta.pro industry code is THALAGAK, Customer Support, Contact Center & Case Management (Omnichannel). Its NAICS code is 51821 and its SIC code is 7370.