Acquire Intelligence
Acquire Intelligence is a Melbourne-headquartered global BPO and AI solutions provider operating 15 delivery locations with 9,500+ staff, serving enterprise clients across financial services, healthcare, retail, telecom, media, and technology with managed outsourcing and AI consulting services.
- Company typePrivate
- Founded2006
- HeadquartersMelbourne, Australia
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Acquire Intelligence does
Acquire Intelligence (formerly Acquire BPO) is an Australian-headquartered global business process outsourcing provider founded in 2006 and rebranded in 2025 to reflect an expanded AI-led service portfolio. The company operates 15 delivery locations across Australia, the Philippines, the Dominican Republic, the United States, and the United Kingdom, employing 9,500+ team members and serving enterprise clients in financial services, healthcare, telecommunications, retail, media, technology, logistics, and utilities — including NYSE-listed names such as Samsung, Stripe, RingCentral, ENGIE, Bupa, and KFC.
The company's core offering splits across two service lines. Global Outsourcing delivers managed contact centre, back office, and remote team services through four delivery models — Remote Teams, Co-source, Comprehensive Outsourcing, and Acquire@Home (workspace/seat lease). AI Solutions provides AI Strategy & Consulting, Implementation & Automation, Tools & Integration, and Training & Governance, anchored by the trademarked EAR (Eliminate, Automate, Reallocate) methodology and an ROI guarantee that refunds consulting fees if viable value is not identified. The technology posture is explicitly agnostic — Acquire integrates best-fit third-party tooling rather than bundling proprietary software.
Revenue is generated through managed services contracts for outsourcing engagements (annual billing cadence, quote-based pricing scaled to agent count and service scope) and professional services/consulting fees for AI work. The go-to-market is direct enterprise sales targeting buyers at C-level through practitioner levels at companies of 501+ employees, supported by regional websites in Australia, the Philippines, the US, and the UK, plus content marketing, a public cost-savings calculator, case studies, and an AI Newsroom. The company holds SOC2 Type 2, HIPAA, PCI-DSS, and GDPR compliance, with A-grade facilities and documented BCP supporting regulated-industry work.
Acquire Intelligence firmographics
Firmographics- Name
- Acquire Intelligence
- Legal name
- Acquire Intelligence Pty Ltd
- Website
- https://acquire.ai
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Acquire Intelligence is a Melbourne-headquartered global BPO and AI solutions provider operating 15 delivery locations with 9,500+ staff, serving enterprise clients across financial services, healthcare, retail, telecom, media, and technology with managed outsourcing and AI consulting services.
- Ownership category
- akta.pro rank
Acquire Intelligence industry classification
Industry- Product category
- Business Process Outsourcing
- NAICS
- Management Consulting Services (54161), Computer Systems Design and Related Services (54151), Other Management Consulting Services (541618)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370), Services-Help Supply Services (7363)
- akta.pro primary industry
- Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)
- akta.pro secondary industries
- Data, Analytics & AI Consulting (BPAHAEAF), AI/ML Engineering & Model Development Services (BPAEAHAF)
Keywords
Where Acquire Intelligence is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
Acquire Intelligence business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Global Outsourcing Services: Provides business process outsourcing including contact centre, back office, and remote team services. Revenue generated through service contracts with enterprise clients seeking to scale operations and reduce costs.
- AI Solutions: AI Strategy & Consulting, Implementation & Automation, Tools & Integration, and Training & Governance services. Revenue generated from consulting fees and implementation projects.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Contact Centre Outsourcing (30 agents example) |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels9 records
Acquire Intelligence product offering
Product offeringCore offering
Acquire Intelligence delivers global business process outsourcing (BPO) and AI consulting services for enterprise clients. Its Global Outsourcing arm provides contact centre, back office, and remote team services through multiple delivery models (Remote Teams, Co-source, Comprehensive Outsourcing, Acquire@Home workspace leases). Its AI Solutions arm provides AI Strategy & Consulting, Implementation & Automation, Tools & Integration, and Training & Governance services, applying the trademarked EAR (Eliminate, Automate, Reallocate) methodology.
Differentiator
Problem solved
Functional benefit
Products and services
- Global Outsourcing Global business process outsourcing solutions that help enterprise clients scale through safe, flexible, and innovative service delivery models, covering contact centre operations, back office functions, and dedicated remote teams.
- Contact Centre Outsourcing Outsourced customer service, technical helpdesk, and high-volume support operations delivered via onshore, nearshore, and offshore agents for enterprise clients.
- Back Office Outsourcing
Quantifiable outcome
- 54.9% cost savings example demonstrated for 30-agent contact centre scenario
Companies that use Acquire Intelligence
Customer profileNamed customers22 records
Segments7 records
Ideal customer profiles1 record
Acquire Intelligence technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Acquire Intelligence partnerships and signals
Strategic signalScale indicators5 records
Recent moves7 records
Expansion highlights5 records
Acquire Intelligence competitors and assessment
Company assessmentDirect peers
- Majorel (now part of TTEC):
- TaskUs: TaskUs is a digital-first BPO specialising in customer experience, trust and safety, and content moderation, with delivery centres in the Philippines and Latin America. It is one of the closest direct peers to Acquire Intelligence in scale, geographic mix, and digital/AI-enabled outsourcing proposition.
- StarTek: StarTek is a global customer experience BPO offering contact-centre, omnichannel support and digital solutions from delivery centres in India, the Philippines, the Americas and Africa. It overlaps with Acquire Intelligence on enterprise CX outsourcing and is pursuing AI-enabled service delivery similar to Acquire Intelligence's repositioning.
- IBEX Limited: IBEX is a publicly-traded CX and BPO provider delivering omnichannel customer support, digital marketing and back-office services from delivery centres in the Philippines, Pakistan, and the Americas. It is closely comparable to Acquire Intelligence in BPO service mix, offshore delivery footprint, and mid-sized enterprise focus.
Broad incumbents
- Concentrix: Concentrix is one of the largest global BPO and customer experience outsourcing providers, offering contact centre, back-office, and digital transformation services to enterprise clients. It is a broad incumbent competing head-to-head with Acquire Intelligence on multi-shore outsourcing deals while bundling AI and analytics capabilities at greater scale.
- Genpact: Genpact is a large global professional services and digital operations firm delivering finance & accounting, customer service, supply chain, and AI-led transformation services to enterprise clients. It is comparable to Acquire Intelligence on the back-office and AI consulting axes while operating at significantly greater scale.
- Foundever (formerly Sitel/Teleperformance operations): Foundever is a major global CX outsourcing and BPO provider with hundreds of thousands of employees and delivery centres across the Americas, EMEA and APAC. It competes directly with Acquire Intelligence on enterprise contact-centre and back-office contracts and is increasingly positioning AI-augmented CX as a differentiator.
- Concentrix + Webhelp (Webhelp): Webhelp is a large European-headquartered CX and BPO operator with global delivery across EMEA, APAC and the Americas, now merging with Concentrix. It is highly comparable to Acquire Intelligence across CX, back-office and AI-augmented delivery, and competes for the same enterprise RFPs.
- TTEC Holdings: TTEC is a publicly-traded global customer experience and BPO operator delivering customer care, sales, and digital transformation services from onshore, nearshore and offshore delivery centres. It overlaps directly with Acquire Intelligence's enterprise contact-centre and AI-enabled CX offerings for large enterprise clients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Acquire Intelligence social profiles
Digital presenceAcquire Intelligence compliance and trust
Trust signalCompliance4 records
Acquire Intelligence financial estimates
Financial estimateRevenue estimate
Valuation estimate
Acquire Intelligence leadership team
Management profileNumber of profiles
Profiles2 records
Acquire Intelligence funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Acquire Intelligence M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Acquire Intelligence
What does Acquire Intelligence do?
Acquire Intelligence delivers global business process outsourcing (BPO) and AI consulting services for enterprise clients. Its Global Outsourcing arm provides contact centre, back office, and remote team services through multiple delivery models (Remote Teams, Co-source, Comprehensive Outsourcing, Acquire@Home workspace leases). Its AI Solutions arm provides AI Strategy & Consulting, Implementation & Automation, Tools & Integration, and Training & Governance services, applying the trademarked EAR (Eliminate, Automate, Reallocate) methodology.
Is Acquire Intelligence a public or private company?
Acquire Intelligence is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Acquire Intelligence founded?
Acquire Intelligence was founded in 2006. It employs 5,001 to 10,000 people.
Where is Acquire Intelligence based?
Acquire Intelligence is headquartered in Melbourne, Australia, in the Oceania region.
How does Acquire Intelligence make money?
Two revenue lines are on record. Global Outsourcing Services are the primary driver. The others are AI Solutions.
Who are Acquire Intelligence's main competitors?
Direct peers on record are Majorel (now part of TTEC), TaskUs, StarTek and IBEX Limited. Broad incumbents are Concentrix, Genpact, Foundever (formerly Sitel/Teleperformance operations), Concentrix + Webhelp (Webhelp) and TTEC Holdings.
Does Acquire Intelligence have an API?
No public API is recorded for Acquire Intelligence.
What industry is Acquire Intelligence in?
Acquire Intelligence's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAEAMAJ, Business Process-Aligned IT Outsourcing (ITO + BPO Integrated), with a secondary code of BPAHAEAF, Data, Analytics & AI Consulting. Its NAICS code is 54161 and its SIC code is 8742.