IBEX
IBEX Global Solutions is a publicly traded AI-powered customer experience outsourcing company serving enterprise clients across technology, financial services, utilities, telecom, retail, and healthcare, operating roughly 36,000 employees across 8 countries and managing over 170 million customer interactions annually.
- Company typePublic
- Founded2000
- HeadquartersWashington, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What IBEX does
IBEX Global Solutions, Inc. (NASDAQ: IBEX) is a publicly traded provider of AI-powered customer experience (CX) outsourcing and digital marketing services, founded in 2000 as TRG Customer Solutions and headquartered in Washington, DC. The company operates approximately 30 delivery sites across 8 countries (with Egypt launching in Q1 2026) and employs roughly 36,000 FTEs spanning onshore, nearshore, and offshore locations. It manages over 170 million customer interactions annually for enterprise clients across six primary verticals: Technology & Software, Banking & Financial Services, Utilities, Telecom & Retail, E-commerce/DTC brands, and Healthcare/HealthTech. The company holds ISO/IEC 42001 AI governance certification alongside ISO 27001, SOC 2 Type 2, GDPR, and CCPA compliance.
The core technology asset is the Wave iX AI platform, which includes an AI Virtual Agent (autonomous voice and chat), Translate (multilingual support), and Verify & Route (intelligent routing). This platform is layered with proprietary products including Adcast (Facebook ad management SaaS), BundleDealer (telecom comparison shopping), RefleCX (voice-of-customer survey platform), and a Business Intelligence toolset. IBEX's primary strategic AI partnership is with Sierra, which integrates Sierra's conversational AI with IBEX's delivery expertise. Vertical-specific go-to-market brands (ibex Financial, ibex Utilities, ibex HighTech, ibex Connect) provide specialized positioning.
Revenue is generated primarily through enterprise managed-services contracts for outsourced contact center and CX work, supplemented by professional services in digital marketing (ibex Digital) and subscription/recurring revenue from technology platforms (RefleCX, BI). Pricing is quote-based with multi-year enterprise contracts, distributed via direct enterprise sales targeting blue-chip and new-economy brands. In Q3 FY2026, IBEX reported record revenue of $164.4 million (16.8% YoY growth) and raised full-year guidance to $638–$642 million, alongside 100% client retention and 11 new client wins.
IBEX firmographics
Firmographics- Name
- IBEX
- Legal name
- IBEX Global Solutions, Inc.
- Website
- https://ibex.co
- Company type
- Public
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- IBEX Global Solutions is a publicly traded AI-powered customer experience outsourcing company serving enterprise clients across technology, financial services, utilities, telecom, retail, and healthcare, operating roughly 36,000 employees across 8 countries and managing over 170 million customer interactions annually.
- Ownership category
- akta.pro rank
IBEX industry classification
Industry- Product category
- Customer Experience (CX) Outsourcing Services
- NAICS
- Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming Services (7371)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
- akta.pro secondary industries
- Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Customer Experience (CX) & Voice of Customer (NPS/CSAT, Journey Research) (MPAAALAH)
Keywords
Where IBEX is headquartered
LocationHeadquarters
- HQ city
- Washington
- HQ country
- United States
- HQ region
- North America
Offices8 records
Markets served
IBEX business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- CX Outsourcing Services: Outsourced customer experience and contact center services delivered through human agents across onshore, nearshore, and offshore locations. Revenue generated through service contracts with enterprise clients, typically based on transaction volume or FTE pricing.
- Digital Marketing Services: AI-powered digital marketing services for online customer acquisition, engagement, and retention. Includes performance marketing, advertising management, and customer acquisition solutions.
- CX Technology Solutions: Survey technology, feedback solutions, and business intelligence tools. Revenue from technology platform licensing and analytics services.
- Utility CX Solutions: Specialized customer experience solutions for utility companies including new connection concierge, marketplace, digital outreach, and voice of customer surveys.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise CX Outsourcing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
IBEX product offering
Product offeringCore offering
IBEX delivers outsourced customer experience (CX) solutions through a global network of contact centers across 8 countries, combining human agents with its proprietary Wave iX AI platform. The company provides omnichannel customer support, technical assistance, sales conversion, and retention services for enterprise clients in telecom, retail, financial services, healthcare, and technology sectors. Revenue is generated primarily through multi-year enterprise contracts priced on transaction volume or FTE basis, supplemented by digital marketing services and technology platform licensing.
Product overview
IBEX operates as a multi-solution CX technology and outsourcing company with a platform-plus-modules architecture. The core Wave iX platform provides AI-powered customer experience automation through interconnected modules including AI Virtual Agent (autonomous voice/chat agents), Translate (multi-language support), and Verify & Route (intelligent routing). Supporting the platform are specialized products: Adcast (Facebook ad management SaaS), BundleDealer (telecom comparison shopping API), RefleCX (VoC survey platform), and Business Intelligence (analytics suite). Industry-specific solutions include ibex Connect (CX outsourcing), ibex Digital (digital marketing), ibex Financial (fintech CX), ibex Utilities (utility marketplace and engagement), and ibex HighTech (tech sector CX). The company also operates consumer-facing brands including LocalCableDeals and BuyTVInternetPhone, and maintains thought leadership through the WaveZero content brand.
Differentiator
Problem solved
Functional benefit
Brands
- Wave iX: AI-powered customer experience platform solution suite including AI Virtual Agent, Translate, and Verify & Route tools.
- ibex Digital
- ibex CX
- ibex Financial
- ibex Utilities
- Velocity
- RefleCX
- CliCX
- Adcast
- BundleDealer
- LocalCableDeals
- BuyTVInternetPhone
- WaveZero
Products and services
- Wave iX AI Platform AI-powered customer experience platform suite featuring AI Virtual Agent, Translate, and Verify & Route tools that automates high-volume customer service interactions while routing complex intents to human agents. Targeted at enterprise brands seeking AI-enabled CX delivery.
- ibex Connect Worldwide CX outsourcing service providing agent support, technical assistance, account management, and back-office services for New Economy and Blue Chip brands. Includes seamless service-to-sales conversion and lifetime customer value acceleration.
- ibex Digital AI-powered digital marketing agency delivering online customer acquisition technology, performance marketing, advertising management, and end-to-end customer engagement solutions for growth-focused brands.
- ibex Financial Financial services CX ecosystem covering banking, payments, transfers, investments, warranty, loans, retail, and crypto market segments with AI-enabled compliance and fraud management capabilities.
- ibex Utilities Utility CX solution suite including New Connection Concierge, CliCX Utility Marketplace, Mindshare Digital Outreach, and RefleCX surveys covering the entire utility customer lifecycle.
- ibex HighTech Technology sector CX solution with omnichannel support, AI-powered performance tools, adaptive Bestshore and work-from-home delivery, and enterprise-grade security for high-growth tech brands.
- ibex CX (RefleCX) Voice of the Customer survey and feedback platform enabling SMS, email, and web surveys across the customer lifecycle with real-time telemetry and social media sentiment analysis.
- Business Intelligence Platform Enterprise-grade analytics and professional services providing insight discovery from customer interaction data, including speech analytics, churn prediction, KPI correlation, Glide Path Modeling, and performance optimization tools.
- Adcast Scalable SaaS ad management platform integrating with Facebook advertising platform, enabling bulk launch of thousands of targeted campaigns with automated bid optimization and real-time performance tracking.
- BundleDealer Address-based comparison shopping platform enabling consumers and agents to compare and purchase telecom services across multiple providers from a unified interface with real-time pricing and order tracking.
Quantifiable outcome
- Record Q3 FY2026 revenue of $164.4 million, up 16.8% year-over-year
- +6 more outcomes
Companies that use IBEX
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles4 records
IBEX technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability10 records
Feature6 records
IBEX partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- SierraflagshipStrategic partnership to deliver AI-powered customer experience solutions at scale by combining Sierra's conversational AI platform with ibex's CX expertise, IT integration, and analytics capabilities. Enables deployment of end-to-end AI solutions for global brands in weeks rather than months. Philippine Airlines deployment demonstrated scalable automation and natural interactions.
Scale indicators7 records
Recent moves7 records
Expansion highlights6 records
IBEX competitors and assessment
Company assessmentDirect peers
- Teleperformance: Largest global CX/BPO outsourcer, directly competing with IBEX across voice, chat, and digital CX services for enterprise and new-economy clients. Closest scale and geographic-footprint analog.
- Concentrix: Global CX and customer engagement outsourcer with comparable enterprise client base, omnichannel delivery, and growing technology-enabled services — directly overlapping with IBEX's CX outsourcing and digital marketing offerings.
- TTEC Holdings: Customer experience technology and services company offering CX outsourcing, AI, and analytics. Direct competitor in enterprise CX BPO with overlapping verticals in telecom, financial services, and tech.
- TaskUs: Digital outsourcing specialist serving tech, fintech, and e-commerce with content moderation and CX. Closely aligned with IBEX's HighTech and Digital segments and similar nearshore/offshore delivery model.
- Foundever: Global CX leader (formerly Sitel/Sykes) with comparable omnichannel contact center services, large offshore footprint, and enterprise customer base across telecom, financial services, and retail.
- Alorica: Privately held CX solutions provider with digital-first delivery model, multilingual support, and AI-enabled agent assist — comparable to IBEX's Wave iX-enabled hybrid model.
- StarTek: Customer engagement BPO with omnichannel and digital services across telecom, financial services, and e-commerce — directly comparable in scope, verticals, and digital transformation focus.
Broad incumbents
- Genpact: Larger, established business process services and digital transformation provider with AI-led service offerings. Overlaps with IBEX in financial services CX, BFSI process automation, and analytics.
Emerging players
- Sierra: IBEX's flagship AI partner for conversational AI agents. Comparable as a customer-experience AI platform and emerging competitor in AI agent technology; potential threat if Sierra moves direct-to-enterprise.
- Five9: Cloud contact-center-as-a-service provider enabling enterprise CX automation. Comparable in the AI-augmented CX technology layer IBEX builds on and competes against for automation-led deals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
IBEX social profiles
Digital presenceIBEX compliance and trust
Trust signalCompliance6 records
IBEX financial estimates
Financial estimateRevenue estimate
Valuation estimate
IBEX leadership team
Management profileNumber of profiles
Profiles14 records
IBEX subsidiaries and ownership
Company hierarchySubsidiaries5 records
IBEX funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IBEX M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IBEX
What does IBEX do?
IBEX delivers outsourced customer experience (CX) solutions through a global network of contact centers across 8 countries, combining human agents with its proprietary Wave iX AI platform. The company provides omnichannel customer support, technical assistance, sales conversion, and retention services for enterprise clients in telecom, retail, financial services, healthcare, and technology sectors. Revenue is generated primarily through multi-year enterprise contracts priced on transaction volume or FTE basis, supplemented by digital marketing services and technology platform licensing.
Is IBEX a public or private company?
IBEX is a public company. It is classified as public and is currently operating.
When was IBEX founded?
IBEX was founded in 2000. It employs 1 to 10 people.
Where is IBEX based?
IBEX is headquartered in Washington, United States, in the North America region.
How does IBEX make money?
Four revenue lines are on record. CX Outsourcing Services are the primary driver. The others are digital Marketing Services, CX Technology Solutions and utility CX Solutions.
Who are IBEX's main competitors?
Direct peers on record are Teleperformance, Concentrix, TTEC Holdings, TaskUs, Foundever, Alorica and StarTek. Genpact is listed as a broad incumbent. Emerging players are Sierra and Five9.
Does IBEX have an API?
Yes. BundleDealer API allows third-party integration of BundleDealer functionality and capabilities on any brand website, enabling address-based comparison shopping across multiple service providers.
What industry is IBEX in?
IBEX's product category is Customer Experience (CX) Outsourcing Services. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of BPAHALAK, Customer Experience (CX) & Voice-of-Customer Analytics. Its NAICS code is 541511 and its SIC code is 7371.