CMD Outsourcing Solutions
- Company typePrivate
- Founded1999
- HeadquartersBaltimore, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
CMD Outsourcing Solutions firmographics
Firmographics- Name
- CMD Outsourcing Solutions
- Legal name
- CMD Outsourcing Solutions, Inc.
- Website
- https://cmdosi.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
CMD Outsourcing Solutions industry classification
Industry- Product category
- Higher Education Customer Service Outsourcing
- NAICS
- All Other Business Support Services (561499), Other Support Services (5619)
- SIC
- Services-Help Supply Services (7363), Services-Prepackaged Software (7372)
- akta.pro industry
- Admissions, Enrollment & Registrar Operations (Application Processing, Records)Education/Education Facilities & Support Services/Outsourced Operations & Managed Services for Education (BPO/Contracted Support)Revenue Cycle & Tuition Billing/Collections Support (Student Accounts BPO)Education/Education Facilities & Support Services/Outsourced Operations & Managed Services for Education (BPO/Contracted Support)Billing, Payments & Account Administration CentersBusiness & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)
Keywords
Where CMD Outsourcing Solutions is headquartered
LocationHeadquarters
- HQ city
- Baltimore
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
CMD Outsourcing Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Outsourcing Services Contract: B2B outsourcing contracts with colleges and universities for customer service support across multiple channels and administrative departments. Contracts appear to be multi-year service agreements based on per-inquiry or tiered pricing structure. Company supports over 1.5 million student/parent inquiries annually across its client base.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Quote-based pricing customized to institutional needs |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
CMD Outsourcing Solutions product offering
Product offeringCore offering
CMD Outsourcing Solutions provides outsourced multi-channel customer service support to colleges and universities, acting as an extension of administrative offices such as Financial Aid, Admissions, Bursar, Registrar, and Housing. Its core communications platform handles inbound and outbound phone calls, email, live chat, SMS text messages, and AI chatbot interactions, supported by a Campus KnowledgeBase for institutional policy reference and a proactive StudentPush outreach program. The company supports more than 1.5 million student and parent inquiries annually for U.S. higher education clients.
Product overview
CMD Outsourcing Solutions offers a unified multi-channel customer service platform for higher education institutions. The core offering consists of Phone Calls, Email, Live Chat, and Text Messages (SMS), which operate as integrated communication channels. Additional modules include an AI Chatbot for 24/7 automated student support, a Campus KnowledgeBase for internal FAQ and policy reference, and the StudentPush Program for proactive outbound engagement. The platform is designed to serve as an extension of institutional administrative offices—Financial Aid, Admissions, Bursar, Registrar, and Housing—with all channels feeding into a holistic, student-centric service model.
Differentiator
Problem solved
Functional benefit
Products and services
- Phone Calls Outsourced inbound and outbound phone call support for higher education institutions, providing 93%+ first-call resolution rates with team-based staffing by trained CSRs who understand school policies, federal regulations, and administrative processes.
Quantifiable outcome
- 93%+ first-contact resolution rate for inbound calls (Tier 3 Service)
- +3 more outcomes
Companies that use CMD Outsourcing Solutions
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles1 record
CMD Outsourcing Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature4 records
CMD Outsourcing Solutions partnerships and signals
Strategic signalScale indicators5 records
Recent moves7 records
Expansion highlights5 records
CMD Outsourcing Solutions competitors and assessment
Company assessmentDirect peers
- Mainstay (formerly AdmitHub): Higher education-focused AI chatbot and student engagement platform that directly competes with CMD's AI Chatbot and StudentPush Program. Both target financial aid, admissions, and enrollment offices at colleges and universities, offering 24/7 conversational AI to deflect and resolve student inquiries.
- Ocelot: Higher education AI chatbot and student engagement platform serving financial aid, admissions, registrar, and student services offices. Directly competes with CMD's AI-driven multi-channel offering for the same institutional buyer and use cases.
- Ivy.ai: AI chatbot vendor purpose-built for higher education institutions, including financial aid and admissions workflows. Overlaps directly with CMD's AI Chatbot and live chat offerings for the same institutional departments.
- ModSquad: Outsourced digital customer support provider delivering chat, social, and community moderation across channels. Comparable to CMD on multi-channel outsourced support model and enterprise customer base, though not higher-ed focused.
- Carnegie Communications: Higher education marketing, lead nurturing, and contact center services provider serving colleges and universities. Closely comparable to CMD's multi-channel outbound student engagement and admissions support offerings.
Broad incumbents
- Foundever (formerly Sitel Group): Global customer experience BPO operator (backed by Bain Capital) providing omnichannel contact center services. Comparable outsourced support model to CMD, serving enterprise clients across verticals at much greater scale.
- Concentrix: Global customer experience and BPO company serving multiple verticals with omnichannel contact center capabilities. Overlaps with CMD's outsourced multi-channel customer service model at much larger scale.
- Blackboard Inc. Established higher education technology platform providing SIS-adjacent student engagement and support tools. Sits upstream of CMD in the higher ed stack and represents both a potential integration partner and a broader-scope competitor for institutional communication spend.
- TELUS International: Global digital customer experience and BPO provider offering omnichannel support including AI-enabled solutions. Comparable outsourced customer support capabilities to CMD at enterprise scale.
- TTEC (TeleTech Holdings): Global customer experience and BPO services company offering inbound/outbound contact center support across verticals including higher education. Larger scale and broader scope than CMD, but overlapping enterprise BPO model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
CMD Outsourcing Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
CMD Outsourcing Solutions leadership team
Management profileNumber of profiles
Profiles4 records
CMD Outsourcing Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CMD Outsourcing Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CMD Outsourcing Solutions
What does CMD Outsourcing Solutions do?
CMD Outsourcing Solutions provides outsourced multi-channel customer service support to colleges and universities, acting as an extension of administrative offices such as Financial Aid, Admissions, Bursar, Registrar, and Housing. Its core communications platform handles inbound and outbound phone calls, email, live chat, SMS text messages, and AI chatbot interactions, supported by a Campus KnowledgeBase for institutional policy reference and a proactive StudentPush outreach program. The company supports more than 1.5 million student and parent inquiries annually for U.S. higher education clients.
Is CMD Outsourcing Solutions a public or private company?
CMD Outsourcing Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CMD Outsourcing Solutions founded?
CMD Outsourcing Solutions was founded in 1999. It employs 11 to 50 people.
Where is CMD Outsourcing Solutions based?
CMD Outsourcing Solutions is headquartered in Baltimore, United States, in the North America region.
How does CMD Outsourcing Solutions make money?
One revenue line is on record: outsourcing Services Contract.
Who are CMD Outsourcing Solutions's main competitors?
Direct peers on record are Mainstay (formerly AdmitHub), Ocelot, Ivy.ai, ModSquad and Carnegie Communications. Broad incumbents are Foundever (formerly Sitel Group), Concentrix, Blackboard Inc., TELUS International and TTEC (TeleTech Holdings).
Does CMD Outsourcing Solutions have an API?
No public API is recorded for CMD Outsourcing Solutions.
What industry is CMD Outsourcing Solutions in?
CMD Outsourcing Solutions's product category is Higher Education Customer Service Outsourcing. Its primary akta.pro industry code is EDAEALAB, Admissions, Enrollment & Registrar Operations (Application Processing, Records), with a secondary code of EDAEALAN, Revenue Cycle & Tuition Billing/Collections Support (Student Accounts BPO). Its NAICS code is 561499 and its SIC code is 7363.