NovoTel

What NovoTel does

NovoTel Limited is a licensed International Gateway (IGW) operator in Bangladesh, regulated by the Bangladesh Telecommunication Regulatory Commission (BTRC), providing international voice traffic termination services for the Bangladesh market. Founded in 2008 and headquartered in Dhaka with 251-500 employees, the company connects global telecom carriers and Tier-1 operators to the local Bangladeshi network, with its core service being premium Calling Line Identification (CLI) termination offering a 100% CLI confirmation guarantee on voice traffic into and out of Bangladesh. The company positions itself as a reliable wholesale partner for international carriers requiring high-quality Bangladesh termination, citing Bangladesh as one of the largest drivers of international voice traffic in Asia (Telegeography, 2013).

The company's technology stack is built on a hybrid VOIP and TDM infrastructure, connecting to local Bangladeshi operators via multiple STM-1 based TDM circuits and to international networks through the SEA-ME-WE-4 submarine cable and redundant terrestrial cables. The architecture employs NGN Class 4 switches supporting SIP-based interconnects with protocol and codec conversion, an in-house developed Billing Management System (BMS) supplemented by INTEC's interconnect billing platform, and a 1+1 redundancy design across all mission-critical network elements including core, transmission, and billing platforms. International Points of Presence are operated at Equinix IBX (Singapore), Epsilon Global Hubs (London), and INETU (Pennsylvania, USA), with network security provisions against anomalies and DoS attacks and a 24/7 NOC.

NovoTel generates revenue on a usage-based, per-minute termination model through bilateral interconnect agreements negotiated directly with carrier partners, with volume-based pricing likely applied to higher-traffic carriers. The broader NovoTel group has expanded beyond pure voice into related telecom and adjacent industries through wholly-owned sister concerns: NovoCom Limited (holding ITC and IIG licenses for IPLC, Global MPLS, IP Transit, and international colocation), Intercloud Limited (a nationwide ISP and IP Telephony Service Provider serving large and medium enterprises), and NOVOAIR (a domestic airline established in 2013). No AI/ML capabilities are evident in the product portfolio, and revenue figures are not publicly disclosed.

Name

NovoTel

Legal name

NovoTel Limited

Website

https://novotel-bd.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

251–500 employees

Short description

NovoTel Limited is a Bangladesh-licensed International Gateway Operator providing premium CLI voice termination and international voice traffic services to global telecom carriers and Tier-1 operators, with group operations spanning data, ISP, and aviation.

Ownership category

akta.pro rank

Headquarters

HQ city

Dhaka

HQ country

Bangladesh

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D

Revenue model

1. International Voice Termination (CLI): Premium CLI termination services for international voice traffic to and from Bangladesh. Revenue generated through per-minute termination charges to international telecom carriers interconnecting with NovoTel's voice gateway infrastructure.
2. VOIP and TDM Termination Services: Voice termination using both VOIP and TDM technology for carriers requiring international connectivity to Bangladesh.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

NovoTel is a licensed International Gateway (IGW) operator in Bangladesh that provides premium CLI termination services for international voice traffic using VOIP and TDM technology. It connects international telecom carriers to Bangladesh via STM-1 TDM circuits, SEA-ME-WE-4 submarine cable, and terrestrial cable with 100% CLI confirmation guarantee and NGN Class 4 switching architecture.

Product overview

NovoTel Limited operates as a licensed International Gateway Operator (IGW) in Bangladesh, providing premium CLI termination services using VOIP and TDM technology since 2008. The core offering includes NGN Class 4 voice switching with SIP interconnect support, connected via redundant STM-1 TDM circuits and SEA-ME-WE-4 submarine cable. The company offers proprietary in-house developed Billing Management System alongside INTEC billing for carrier settlement. Sister concerns include NovoCom Limited (ITC/IIG data services) and Intercloud Limited (ISP/IPTSP), forming a comprehensive telecom group.

Differentiator

Problem solved

Functional benefit

Products and services

• Premium CLI Termination
• International Voice Gateway (IGW) Service
• NGN Class 4 Voice Switching

Quantifiable outcome

• 100% CLI Confirmation rate for international voice termination

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• NovoCom LimitedcoreStrategic or Co-development PartnerSister concern of NovoTel with licenses for International Terrestrial Cable (ITC) and International Internet Gateway (IIG). Offers international data services including IPLC, Global MPLS, IP Transit, and International Colocation services to telecom operators and enterprises.
• Intercloud LimitedcoreStrategic or Co-development PartnerNationwide Internet Service Provider (ISP) and IP Telephony Service Provider (IPTSP) of Bangladesh. Provides comprehensive communication solutions for large and medium enterprises, redefining business communication and collaboration.
• NOVOAIRminorOthersAirlines established in 2013 with vision of 'Excellence in Aviation'. Part of the NovoTel group diversification into aviation services.
• EQUINIX IBX SingaporecoreTechnology or IntegrationPoint of Presence (POP) for IP and TDM interconnection providing international connectivity infrastructure.
• EPSILON GLOBAL HUBS LondoncoreTechnology or IntegrationPoint of Presence (POP) in London for international voice and data traffic interconnection.
• INETU Inc. PennsylvaniacoreTechnology or IntegrationPoint of Presence (POP) in USA for international IP interconnection services.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• iBasis: Pure-play international voice and mobile data wholesaler with a strong carrier-to-carrier focus. Closely comparable to NovoTel as a specialist in international voice termination with global carrier interconnect agreements and CLI-quality services.
• PCCW Global: International wholesale carrier offering international voice termination, IP transit, MPLS and data services to global operators. Mirrors NovoTel's combination of international voice termination with broader data services and submarine cable connectivity.
• Syniverse: Provider of global telecom services including international voice, messaging and roaming clearinghouse services to mobile operators and carriers. Comparable in serving wholesale carrier customers with mission-critical interconnection services.
• IDT Corporation: US-based international voice termination and wholesale carrier with global carrier interconnect footprint. Comparable business model to NovoTel as a specialist international voice wholesaler targeting carriers and Tier-1 operators.
• BICS: Belgian-based international wholesale carrier providing international voice, data, messaging and roaming services. Directly comparable as a global voice termination carrier serving Tier-1 operators with QoS-focused interconnect offerings.
• Mir Telecom: Bangladesh-licensed International Gateway (IGW) operator providing international voice termination services in the same regulatory regime. Directly comparable as a same-market IGW peer with overlapping carrier customer base and similar BTRC-licensed operating model.
• Tata Communications: Operates one of the largest international wholesale voice and data networks globally, including submarine cable infrastructure and IGW-style services. Directly comparable to NovoTel in business model (international voice/data termination for carriers) and customer base (global Tier-1 operators).
• Telstra International: International wholesale arm of Telstra offering international voice, data and managed connectivity to carriers globally. Comparable in offering international voice termination with Tier-1 carrier interconnects across multiple regions.

Others

• Dialogic: Supplier of media gateways, session border controllers, and signaling infrastructure used by international voice carriers. Comparable as an ecosystem participant providing the underlying technology stack used by IGW operators like NovoTel.

Broad incumbents

• Etisalat (e&): Large incumbent Middle Eastern telecom group with international wholesale voice and carrier services business. Comparable as a much larger established player operating international voice and carrier services as part of a broader telecom portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/novoteligw
• LinkedInlinkedin.com/company/novotel-limited

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NovoTel