Masergy Communications

What Masergy Communications does

Masergy Communications was a Plano, Texas-based managed services and cloud communications provider founded in 2000, serving primarily large enterprise customers with distributed global operations. The company built its core business around Software-Defined Wide Area Network (SD-WAN) technology, delivering secure, customized networking platforms that connected enterprise sites across more than 100 countries for approximately 1,400 customers at the time of its acquisition. Masergy operated a horizontal go-to-market targeting enterprise IT and network decision-makers, with a primary segment of large enterprises requiring global secure networking solutions for multi-country operations.

The company's product portfolio centered on its Secure SD-WAN offering, complemented by the Service Control Portal (for network service management) and the Unified Communications Portal (for UC services management). Through the 2012 acquisition of Broadcore Communications, Masergy extended into unified communications, and the 2014 acquisition of Global DataGuard added managed security capabilities, allowing the company to bundle networking, UC, and security under a managed services contract. Masergy raised approximately $85 million across three venture funding rounds (2002, 2003, 2005) from Centennial Ventures, Meritage Funds, and WestAM before transitioning to private strategic ownership.

In 2024, Masergy was acquired by Comcast Business, becoming part of Comcast's enterprise segment and bringing its 1,400 customers and 100-country footprint into the larger organization. Post-acquisition, the Masergy brand has been retained as a go-to-market label within Comcast Business, and customer-facing portals have been migrated onto Comcast's infrastructure (e.g., ucportalus.comcast.com). Masergy's standalone revenue, pricing, and detailed financials are no longer publicly disclosed following the acquisition, but historical indicators suggest revenue in the mid-hundreds of millions at the time of exit.

Name

Masergy Communications

Legal name

Masergy Communications

Website

https://masergy.com

Company type

Private

Founded year

2000

Operating status

Acquired

Headcount range

501–1,000 employees

Short description

Masergy Communications is a Plano, Texas-based managed SD-WAN and cloud communications provider serving approximately 1,400 large enterprise customers across 100 countries. Founded in 2000 and acquired by Comcast Business in 2024, the company delivers secure global networking and unified communications.

Ownership category

akta.pro rank

Product category

Managed SD-WAN and Secure Enterprise Networking

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Security Systems Services (except Locksmiths) (561621)

SIC

Communications Services, Nec (4899), Computer Communications Equipment (3576)

akta.pro primary industry

Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

Keywords

• Managed network services
• SD-WAN solutions
• Unified communications services
• Secure enterprise networking
• Cloud communications platform

Headquarters

HQ city

Plano

HQ country

United States

HQ region

North America

Markets served

Core offering

Masergy Communications provides managed SD-WAN (Software-Defined Wide Area Network) and unified communications services for large enterprise customers. The company delivers global secure networking solutions across 100 countries, complemented by customer-facing portals for network and communications management. Following its acquisition by Comcast Business in 2024, Masergy's offerings are integrated into Comcast Business's enterprise portfolio.

Product overview

Masergy Communications operates as part of Comcast Business, offering a portfolio of global secure networking solutions centered around SD-WAN technology. The company's product suite consists of its core Secure SD-WAN offering, complemented by two customer-facing portals: the Service Control Portal for network service management and the Unified Communications Portal for communications management. These products work together to provide enterprise customers with integrated networking and communications capabilities across a global footprint of 100 countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Secure SD-WAN Global secure networking solution providing SD-WAN (Software-Defined Wide Area Network) services for large enterprise customers operating across distributed global locations; positioned as one of the fastest growing SD-WAN providers.
• Service Control Portal Customer-facing portal for managing and controlling Masergy network services, accessible via isc.masergy.com.
• Unified Communications Portal Customer-facing portal for unified communications services management, provided through Comcast's ucportalus.comcast.com platform.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Aryaka Networks: Managed SD-WAN and SASE provider with global points-of-presence serving multi-national enterprises — a close functional peer to Masergy's globally deployed SD-WAN service.
• Cato Networks: Pure-play SASE/SD-WAN provider delivering cloud-delivered secure networking to enterprises globally — directly comparable to Masergy's Secure SD-WAN and managed networking value proposition.
• Versa Networks: SD-WAN and SASE vendor offering networking plus integrated security for enterprises and service providers — overlapping with Masergy's secure networking and SD-WAN positioning.

Broad incumbents

• Fortinet: Broad networking and security incumbent with integrated SD-WAN (FortiGate) and SASE offerings — competes with Masergy on secure SD-WAN deals, often at lower price points due to bundled security.
• Verizon Business: Large global managed network services provider with its own SD-WAN and managed SD-Branch offerings — directly comparable to Masergy as a global carrier-managed SD-WAN alternative.
• AT&T Business: Major US and global carrier offering managed SD-WAN, networking, and UC services to large enterprises — competes with Masergy/Comcast Business for global enterprise WAN contracts.
• HPE Aruba (Silver Peak): HPE's enterprise networking division built around Silver Peak SD-WAN — a broader networking incumbent competing with Masergy for enterprise SD-WAN deals as part of a wider portfolio.
• Cisco (Viptela): Networking incumbent with the Viptela-based SD-WAN portfolio, dominant in enterprise routing and WAN — a key incumbent competitor to Masergy for global enterprise networking deals.
• VMware (now Broadcom) SD-WAN / VeloCloud: Established SD-WAN franchise originally built on VeloCloud, now part of Broadcom — competes with Masergy across mid-market and large enterprise SD-WAN opportunities.
• Lumen Technologies: Global telecom with managed SD-WAN, SASE, and UC services for enterprises — overlaps with Masergy's Secure SD-WAN and Unified Communications portfolio for multinational customers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/masergy
• Facebookfacebook.com/masergycommunications

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Masergy Communications