Croydon Health Services

Name

Croydon Health Services

Legal name

Croydon Health Services NHS Trust

Website

https://croydonhealthservices.nhs.uk

Company type

Public

Founded year

2010

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Acute and Community Healthcare

NAICS

General Medical and Surgical Hospitals (6221), Outpatient Care Centers (6214)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industry

Hospital-Operated Urgent Care Centers (HLAFADAC)

Keywords

• Acute hospital services
• Community health services
• Emergency medical care
• Maternity services
• Diagnostic imaging services

Headquarters

HQ city

Croydon

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. NHS Funded Healthcare Services: Publicly funded NHS healthcare services provided under the NHS provider licence. Revenue comes from NHS Clinical Commissioning Groups and NHS England for commissioned healthcare services including acute care, emergency services, maternity, community services, and planned procedures.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels8 records

Core offering

Croydon Health Services NHS Trust operates Croydon University Hospital (500+ beds, the borough's only Emergency Department) and Purley War Memorial Hospital, providing acute, emergency, maternity, planned surgery, outpatient, and community health services across the borough of Croydon. The Trust also runs Community Diagnostic Centres, GP Hubs, and integrated care alliances including One Croydon and Croydon Best Start.

Product overview

Croydon Health Services NHS Trust operates as an integrated healthcare provider offering a broad portfolio of clinical services across two hospital sites and numerous community locations. The core offering comprises acute hospital services at Croydon University Hospital (including emergency, maternity, and specialist services) and outpatient facilities at Purley War Memorial Hospital, complemented by Community Diagnostic Centres in Purley and New Addington for diagnostic testing. Extended care access is provided through GP Hubs offering seven-day appointments, while elective surgical services are delivered through the Croydon Elective Centre and Purley Elective Centre. Digital patient services include MyCare online access portal, video consultations, e-consent, and electronic referrals via NHS e-RS. The trust also operates population health initiatives through the One Croydon Alliance and Croydon Best Start programme, supported by e-learning platforms for staff and GP education. All services are aligned with the Trust's five-year strategy (2023-2028) focusing on out of hospital care, planned care, urgent and emergency care, maternity, mental health, and children and young people.

Differentiator

Problem solved

Functional benefit

Brands

• One Croydon: Alliance partnership between local NHS, Croydon Council and Age UK Croydon focused on joining up health and care services
• Croydon Urgent Care Alliance
• Croydon Best Start
• Community Diagnostic Centres (CDC)

Products and services

• Croydon University Hospital The main acute hospital campus providing over 100 specialist services including 24/7 emergency care, maternity services, neonatal care, intensive care, and outpatient services for the residents of Croydon.
• Purley War Memorial Hospital Satellite outpatient facility in south Croydon providing diagnostic services, outpatient clinics, elective surgery (Purley Elective Centre), Community Diagnostic Centre, GP hub, and breast screening services.
• Community Diagnostic Centres (CDC) One-stop shops for NHS diagnostic testing providing CT scans, cardiac ultrasounds, X-rays, ambulatory monitoring, and respiratory diagnostics across Purley and New Addington locations.
• GP Hubs Network of GP services across Croydon borough offering booked appointments 8am-8pm, seven days a week, plus walk-in services for minor injuries and illnesses. Part of Croydon Urgent Care Alliance.
• Maternity Services 24/7 maternity care including consultant-led services, midwife-led Birth Centre, and neonatal unit, with approximately 4,000 deliveries per year for Croydon families.
• Urgent Treatment Centre 24/7 urgent treatment facility for non-life-threatening conditions, located alongside the Emergency Department at Croydon University Hospital.
• MyCare - Online Patient Access Online patient portal enabling patients to access their health records, view appointments, and manage aspects of their care digitally through NHS login.
• Video Consultations Remote appointment service allowing patients to consult with healthcare professionals via video link, reducing the need for hospital visits.
• Croydon Elective Centre (CEC) Surgical facility at Croydon University Hospital dedicated to planned procedures and complex surgical operations, operating as a 'hospital within a hospital' to separate planned care from emergency admissions.
• Purley Elective Centre (PEC) Surgical hub at Purley War Memorial Hospital providing safe facilities for low-complexity procedures with new operating theatres, short-stay wards and diagnostic services, allowing patients to have minor procedures without self-isolating.
• Safeguarding Services Comprehensive safeguarding services for adults and children, including the Croydon Health Integrated Safeguarding Team (CHIST) covering adults, children, maternity, and looked after children.
• One Croydon Alliance Partnership between NHS, Croydon Council and Age UK Croydon delivering integrated health and care services across the borough, with Personal Independence Coordinators helping patients maintain independence and avoid hospital admissions.
• Croydon Best Start Integrated health and local authority services for children aged under five and families, combining midwifery, health visiting, children's centres, parenting courses, family nurse partnership, and breastfeeding support.
• Croydon Urgent Care Alliance Coalition of hospital doctors, nurses and local GPs working together to provide coordinated urgent care services across the borough, including the GP Hubs network offering 8am-8pm appointments seven days a week.

Quantifiable outcome

• More than 100 hospital admissions avoided through One Croydon initiative during busy winter period
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature3 records

Partnerships

19 partnerships are on record, tiered core, major and minor.

• One Croydon AlliancecoreStrategic or Co-development Partner · 1 April 2018Partnership between Croydon Health Services NHS Trust, Croydon Clinical Commissioning Group, Croydon Council, Croydon GP Collaborative, South London and the Maudsley NHS Foundation Trust, and Age UK Croydon. Focused on joining up health and care services across the borough, initially targeting older people but extending to all ages from April 2018. Implements Outcome Based Commissioning model aimed at keeping people well and delivering patient-defined outcomes. Includes Personal Independence Coordinators (PICs) from Age UK Croydon who provide 12-week support periods to help isolated patients maintain independence.
• Age UK CroydoncoreStrategic or Co-development PartnerProvides Personal Independence Coordinators (PICs) who visit patients in their own homes, linking health and care agencies and providing access to community groups and volunteering opportunities. Aim is to keep people well and avoid hospital care while helping maintain independence.
• South London and the Maudsley NHS Foundation TrustcoreStrategic or Co-development PartnerMental health partner in One Croydon alliance, collaborating on integrated care delivery for older people and mental health services integration across Croydon.
• Croydon CouncilcoreStrategic or Co-development PartnerLocal authority partner in One Croydon alliance and Croydon Best Start. Joint commissioning of health and social care services, including Outcome Based Commissioning for older people and integrated children's services.
• Croydon Clinical Commissioning GroupcoreStrategic or Co-development PartnerNHS commissioner partner in One Croydon alliance responsible for commissioning healthcare services. Led Outcome Based Commissioning initiative for care of older people in partnership with Croydon Council.
• Croydon GP CollaborativecoreChannel Partner/ Reseller/ DistributorCoalition of local GPs participating in integrated community networks and GP hubs. Every GP practice in Croydon works as part of an integrated community network with weekly huddles.
• NHS Croydon CCG PartnershipcoreStrategic or Co-development PartnerStrategic partnership between CHS and NHS Croydon Clinical Commissioning Group for joint working and integrated care delivery across the borough.
• Croydon Urgent Care AlliancecoreStrategic or Co-development PartnerCoalition including Croydon Health Services NHS Trust, Croydon GP Collaborative, and providers of out-of-hours care (AT Medics). Established GP Hubs offering booked appointments 8am-8pm, 7 days a week, plus walk-in services for minor injuries and illnesses across three locations.
• AT MedicsmajorChannel Partner/ Reseller/ DistributorProvider of out-of-hours care participating in Croydon Urgent Care Alliance, contributing to GP Hub services across the borough.
• Healthwatch CroydonmajorStrategic or Co-development PartnerIndependent consumer champion for health and social care in Croydon. Works closely with CHS to gather patient views, make suggestions for service improvement, visit wards, and help find volunteers for engagement groups. Has legal functions including gathering views, making people's views known at strategic meetings, and recommending investigations.
• Croydon Best Start PartnershipcoreStrategic or Co-development PartnerIntegrated service combining CHS midwifery and health visiting with Croydon Council and voluntary sector services for children aged under 5. Includes children's centres, parenting courses, family nurse partnership, breastfeeding support, and early help services.
• Early Learning Collaboration (ELC)majorStrategic or Co-development PartnerPartnership led by Crosfield nursery school and children's centre responsible for providing training and support to nurseries, preschools, and childminders across Croydon as part of Best Start services.
• PRISM ConsortiummajorStrategic or Co-development PartnerPartnership including National Autistic Society, Parenting in Partnership, and Jubilee Parenting delivering social communication delay support groups in Children's centres as part of Best Start.
• Homestart CroydonminorStrategic or Co-development PartnerProvides one-to-one home visiting service to support parents with children aged under 5, plus a parent champion programme as part of Best Start services.
• Community BuildersminorStrategic or Co-development PartnerGrassroots community workers supporting local parents and helping them set up community projects as part of Best Start services.
• Moorfields Eye HospitalmajorTechnology or IntegrationMoorfields Eye Hospital operates satellite clinics at Purley War Memorial Hospital for patients using their services. Clinics managed directly by Moorfields.
• Keston Medical PracticeminorChannel Partner/ Reseller/ DistributorGP practice located on first floor of Purley War Memorial Hospital providing full general practice service to patients in Purley, South Croydon, Kenley, and Coulsdon from 7am-7pm Monday to Friday.
• South West London Integrated Care SystemcoreStrategic or Co-development PartnerCHS is part of the Integrated Care System in South West London, working together to build resilient workforce, reduce variations in care, and deliver better value. Part of wider ICS Joint Forward View.
• SWL ENT Single Point of ReferralmajorStrategic or Co-development PartnerSingle point of referral for all adult and paediatric ENT referrals (excluding two-week wait cancer referrals and emergency cases) to Croydon, Epsom St Helier, Kingston, and St George's hospitals. Simplifies referral process for Croydon GPs.

Scale indicators9 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• North Middlesex University Hospital NHS Trust: North London NHS trust operating a single acute hospital with ED serving a similarly diverse and deprived population. Directly comparable single-site district general model with community integration ambitions.
• St George's University Hospitals NHS Foundation Trust: Major SWL acute teaching hospital, SWL ICS partner, and co-participant in SWL ENT single-point-of-referral. Larger and more specialist than Croydon but the principal tertiary referral destination for the borough.
• Kingston Hospital NHS Foundation Trust: South West London acute hospital trust of broadly similar scale serving a similar suburban London population. Co-participant in SWL ICS and SWL ENT single-point-of-referral scheme.
• Homerton Healthcare NHS Foundation Trust: Single-site London acute hospital trust serving a similarly diverse Hackney population with significant health inequality burden. Comparable scale and a long-standing integrated care model that parallels Croydon's One Croydon approach.
• Epsom and St Helier University Hospitals NHS Trust: Adjacent SWL NHS Trust providing acute and community services to a similar London borough population. Direct SWL ICS partner with Croydon via the SWL ENT single-point-of-referral, very comparable in scale and service mix.
• Lewisham and Greenwich NHS Trust: South east London NHS trust operating two acute hospital sites (Lewisham and Queen Elizabeth) serving a comparable diverse, mixed-deprivation London population. Similar district general hospital model with ED and community integration focus.
• Barking, Havering and Redbridge University Hospitals NHS Trust: Outer London NHS trust operating multiple sites (Queen's and King George hospitals) serving a similarly large, diverse and deprived population. Directly comparable operational scale, community diagnostic investment pattern, and ED demand profile.

Broad incumbents

• Imperial College Healthcare NHS Trust: Large London acute and teaching trust serving a comparable multicultural population with community services. Operates multiple hospital sites in a similar hub-and-spoke pattern and is a benchmark London NHS provider for integrated care initiatives.
• Barts Health NHS Trust: One of the largest NHS trusts in England, operating multiple London hospitals including a major trauma centre. Larger and more specialised than Croydon but a comparable London NHS acute provider with community and integrated care ambitions.
• Guy's and St Thomas' NHS Foundation Trust: Major London teaching hospital trust operating acute, community and Evelina specialist children's services. Significantly larger than Croydon but comparable London NHS provider with a similar community health services portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/croydonhealth
• YouTubeyoutube.com/user/Croydonhealth
• LinkedInlinkedin.com/company/croydon-health-services-nhs-trust
• Facebookfacebook.com/croydonhealthservices

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Croydon Health Services