Glassix
Glassix is an Israel-based AI-native contact center platform that unifies omnichannel messaging, voice, and AI agents to autonomously resolve customer inquiries end-to-end for over 1,000 businesses across e-commerce, automotive, hospitality, and other verticals.
- Company typePrivate
- Founded2015
- HeadquartersTel Aviv, Israel
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Glassix does
Glassix is an Israel-based (Tel Aviv) software company founded in 2015 that provides an AI-native autonomous contact center platform for customer communication. The product unifies messaging across WhatsApp, email, web chat, and social channels (Facebook Messenger, Instagram, TikTok, Viber), Apple Messages for Business, Google Business Messages, and voice (via the proprietary CrystalVoice™ brand), with AI agents that resolve customer inquiries end-to-end without human intervention. Supporting capabilities include Deep Contextual Intelligence, AI-Human Co-Handling, a generative-AI chatbot, a visual Flows automation builder, a Knowledge Center for content ingestion, and an optimization suite covering operational insight, CX gap analysis, recommendations, quality assurance, A/B testing, and continuous deployment. A REST API (v1.2) with OAuth2, a JavaScript SDK, webhooks, and Model Context Protocol (MCP) integration with Salesforce extend the platform's extensibility.
The company targets organizations from solo entrepreneurs and SMBs (1-user Starter plan at $49/user/month) through mid-market (2–9 user Growth plan at $130/user/month with an AI add-on) to large enterprises with custom pricing and unlimited users. Go-to-market is a hybrid of product-led growth (30-day free trial via app.glassix.com), direct enterprise sales, and a global partner channel network. Vertical solutions are offered for e-commerce/retail, hospitality, automotive dealerships, higher education, real estate, citizen services, telecommunications, insurance, banking/fintech, and SaaS/startups. The company reports more than 1,000 business customers and lists marquee logos including Hertz, Nike, Nintendo, Domino's Pizza, Estee Lauder, Avis, and Dyson. The company is privately held with no disclosed funding rounds; its legal entity is Glassix Solutions LTD in Israel, and it is SOC 2 Type II certified with GDPR and CCPA compliance.
Glassix firmographics
Firmographics- Name
- Glassix
- Legal name
- Glassix Solutions LTD
- Website
- https://glassix.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Glassix is an Israel-based AI-native contact center platform that unifies omnichannel messaging, voice, and AI agents to autonomously resolve customer inquiries end-to-end for over 1,000 businesses across e-commerce, automotive, hospitality, and other verticals.
- Ownership category
- akta.pro rank
Where Glassix is headquartered
LocationHeadquarters
- HQ city
- Tel Aviv
- HQ country
- Israel
- HQ region
- Middle East
Offices1 record
Markets served
Glassix business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription - Per User: Monthly or annual subscription pricing based on number of users. Plans scale from 1 user (Starter) to 2-9 users (Growth) to unlimited users (Enterprise). Annual billing offers up to 20% savings.
- AI Capabilities Add-on: AI capabilities available as an add-on to Growth plan, with Enhanced AI Capabilities as add-on to Enterprise.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Starter - 1 user, SMB-focused plan with core messaging and automation |
| Per seat | Monthly | Growth - 2-9 users, mid-market plan with advanced features and AI add-ons |
| Per seat | Annual | Enterprise - Unlimited users, enterprise-grade solution with full AI suite |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Glassix product offering
Product offeringCore offering
Glassix provides an AI-native autonomous contact center platform that deploys AI agents to resolve customer inquiries end-to-end across digital channels (WhatsApp, email, web chat, social messaging, Apple Messages for Business, Google Business Messages, Viber, TikTok) and voice. The platform unifies omnichannel messaging, voice AI (CrystalVoice™), generative-AI chatbots, automated flows, and a knowledge center into a single inbox, with optional AI-human co-handling and analytics modules. It is sold on per-user subscription tiers (Starter, Growth, Enterprise) to businesses ranging from micro-SaaS to global enterprises.
Product overview
Glassix is an AI-native autonomous contact center platform that unifies customer communication across all digital channels. The core platform consists of AI Agents that autonomously resolve customer inquiries end-to-end, Full Omnichannel Messaging & Voice for unified channel management, CrystalVoice™ for AI-powered voice interactions, AI-Human Co-Handling for collaborative support, and Deep Contextual Intelligence for intent understanding. Supporting modules include Operational Insight with Copilot, CX Gaps & Opportunities, AI Recommendations, and Quality Assurance for optimization. Fast-track deployment tools include Zero-Effort AI Agent Setup, Vibe-Coding Integrations, A/B Testing, and Continuous Deployment. The platform supports multiple pricing tiers (Starter, Growth, Enterprise) and offers industry-specific solutions for e-commerce, hospitality, automotive, higher education, real estate, citizen services, telecommunications, insurance, banking/fintech, and SaaS/startups. An AI Chatbot with generative AI, Knowledge Center for content management, and Flows automation builder are also core components, along with native mobile apps for iOS and Android.
Differentiator
Problem solved
Functional benefit
Brands
- CrystalVoice™: AI-powered voice and phone capabilities for customer interactions
- Glassix AI Agents
- Glassix Spotlight Podcast
Products and services
- Glassix AI-Native Autonomous Contact Center Platform Core subscription platform unifying omnichannel messaging, AI agents, automation, voice and analytics for business customer-experience teams. Used by SMBs to global enterprises across retail, automotive, hospitality, telecom, banking, insurance and other verticals.
- CrystalVoice™ AI-driven voice and phone channel product that lets businesses automate inbound and outbound voice conversations, with conversational AI, call routing, and SIP/phone number connectivity.
- Glassix AI Chatbot Generative-AI chatbot product providing intent/entity extraction, Q&A, multilingual support, message translation and conversation summarization, trained on the customer's Knowledge Center content.
- Flows (Automation Builder) Visual no-code/low-code automation builder that lets customer-experience teams orchestrate multi-step conversational workflows, ticket assignment, SLAs, surveys, 2FA and web-API integrations.
- Knowledge Center Centralized content repository that ingests websites and support documents so that AI agents and chatbots can retrieve up-to-date answers and policies during customer interactions.
- Glassix Mobile App Standalone native mobile application that lets customer-service agents and administrators respond to omnichannel customer conversations from iOS and Android devices.
- Glassix REST API Developer-facing REST API enabling businesses to programmatically create tickets, send messages, manage contacts, configure channels, pull reports, automate workflows and connect AI agents to external systems.
Quantifiable outcome
- 35% First Contact Resolution rate without human intervention
- +3 more outcomes
Companies that use Glassix
Customer profileNamed customers7 records
Segments13 records
Ideal customer profiles4 records
Glassix technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability12 records
Feature11 records
Glassix partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Enterprise Partners WorldwidecoreGlobal partner network delivering enterprise messaging solutions as a Total Experience spanning employees, customers, and partners. Partners include implementation and enterprise sales partners who help deploy Glassix across large organizations.
Scale indicators3 records
Recent moves5 records
Expansion highlights6 records
Glassix competitors and assessment
Company assessmentBroad incumbents
- Zendesk: Zendesk is a customer service and engagement platform with messaging, voice, and increasingly AI agent capabilities. It competes directly with Glassix in the omnichannel customer communications and AI agent space, serving similar SMB-to-enterprise customers.
- Talkdesk: Talkdesk is a cloud contact center provider offering AI-powered voice and digital channel automation. It overlaps with Glassix in the cloud CCaaS and AI agent categories for enterprise customer experience.
- Salesforce Service Cloud: Salesforce Service Cloud is an enterprise customer service platform with Einstein AI agents, omnichannel routing, and deep CRM integration. It is integrated with Glassix via Salesforce MCP and competes for the same enterprise CX budget.
- Genesys: Genesys is a large enterprise contact-center-as-a-service provider offering omnichannel routing, voice, and increasingly AI agent capabilities. It overlaps with Glassix in the AI contact center and omnichannel messaging categories, primarily at the enterprise tier.
- Five9: Five9 is a cloud contact center provider offering voice, digital channels, and AI-driven automation for enterprise customer service. It overlaps with Glassix in the AI-enabled contact center and CrystalVoice-style voice AI categories.
Direct peers
- Freshworks (Freshdesk): Freshworks' Freshdesk product provides omnichannel customer support, AI chatbots (Freddy AI), and tiered SMB-to-enterprise pricing. It is a direct competitor across Glassix's Starter-Growth-Enterprise pricing tiers.
- Kustomer: Kustomer (now part of Salesforce) is an AI-powered customer service CRM platform with omnichannel messaging and automation. It overlaps with Glassix in CRM-integrated omnichannel customer engagement workflows.
- Intercom: Intercom is an AI-native customer service platform featuring its Fin AI agent for autonomous resolution, omnichannel messaging, and a self-serve product-led motion. It is the closest direct competitor to Glassix in positioning autonomous AI agents as the primary value proposition.
Emerging players
- Yellow.ai: Yellow.ai is an enterprise AI agent platform for customer service automation across chat, voice, and messaging channels. It competes with Glassix in autonomous agent resolution and multi-language support.
- Ada: Ada is an AI-native customer service automation platform focused on autonomous AI agents for resolution across messaging channels. It competes directly with Glassix's AI Agents in the autonomous-agent positioning, primarily serving mid-market and enterprise.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Customer concentration
Glassix compliance and trust
Trust signalCompliance3 records
Glassix financial estimates
Financial estimateRevenue estimate
Valuation estimate
Glassix leadership team
Management profileNumber of profiles
Profiles3 records
Glassix funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Glassix M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Glassix
What does Glassix do?
Glassix provides an AI-native autonomous contact center platform that deploys AI agents to resolve customer inquiries end-to-end across digital channels (WhatsApp, email, web chat, social messaging, Apple Messages for Business, Google Business Messages, Viber, TikTok) and voice. The platform unifies omnichannel messaging, voice AI (CrystalVoice™), generative-AI chatbots, automated flows, and a knowledge center into a single inbox, with optional AI-human co-handling and analytics modules. It is sold on per-user subscription tiers (Starter, Growth, Enterprise) to businesses ranging from micro-SaaS to global enterprises.
Is Glassix a public or private company?
Glassix is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Glassix founded?
Glassix was founded in 2015. It employs 11 to 50 people.
Where is Glassix based?
Glassix is headquartered in Tel Aviv, Israel, in the Middle East region.
How does Glassix make money?
Two revenue lines are on record. Subscription - Per User is the primary driver. The others are AI Capabilities Add-on.
Who are Glassix's main competitors?
Broad incumbents on record are Zendesk, Talkdesk, Salesforce Service Cloud, Genesys and Five9. Direct peers are Freshworks (Freshdesk), Kustomer and Intercom. Emerging players are Yellow.ai and Ada.
Does Glassix have an API?
Yes. Glassix provides a REST API (v1.2) that enables developers to create tickets, send messages, manage contacts, configure channels, access reports, and automate workflows. Authentication is via OAuth2 Bearer tokens. Rate limits are 60-90 requests per minute. Supports webhooks for real-time events. Also offers NPM package for JavaScript/TypeScript functions. AI Agents support MCP (Model Context Protocol) tools integration, including Salesforce MCP. Developer documentation is at docs.glassix.com/reference.