What NGA 911 does

NGA 911 LLC is a privately held provider of cloud-native Next Generation 911 (NG911) software, founded in 2015 and headquartered in Beverly Hills, California. The company delivers the NEXiS Platform, a unified, NENA i3-compliant emergency communications infrastructure built on AWS that connects Originating Service Providers with Public Safety Answering Points (PSAPs), enabling voice, text, real-time text, video, photo, and sensor data routing for first responders. Its portfolio spans core NG911 services (NEXiSCore), call handling (NEXiSConnect), AI-driven analytics and decisioning (NEXiSAnalytics, NEXiS Intelligence), a cloud-native edge network (NEXiSEdge/ESInet), secure communications (NEXiSMessage), GIS-based location intelligence, and specialized solutions including real-time text (NEXiSText), multi-agency coordination (NEXiSCommand), and the SAMHSA-compliant 988 mental health crisis platform (NEXiSLifeline). The company serves state and regional 911 authorities, county and municipal PSAPs, national emergency agencies, and mental health crisis centers.

NGA 911 generates revenue primarily through multi-year government contracts and tariff-based recurring service fees, with formal tariff filings in Pennsylvania, California, and New Jersey establishing standardized procurement pricing. Distribution is enterprise field sales targeting state 911 authorities, county emergency managers, and PSAP directors, supplemented by cooperative purchasing vehicles (MiCTA, VSA Texas) and inside-sales demo conversion. Customer segments include US state deployments (notably California statewide covering 200 PSAPs and 20 million residents), the 9-1-1 ACOG Oklahoma consortium (49 cities, 20 PSAPs), Philippines national emergency agencies (DILG, BFP, PNP via PLDT partnership), Texas sheriff departments, and 988 crisis call centers. The company operates offices in Beverly Hills, Texas, Manila, Warsaw, Belgrade, and Tbilisi, reflecting an active US-plus-international footprint expansion strategy targeting both developed-market NG911 modernization and emerging-market national emergency system buildouts.

Name

NGA 911

Legal name

NGA 911 LLC

Website

https://nga911.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

NGA 911 provides cloud-native Next Generation 911 software via its NEXiS Platform, enabling voice, text, video, and multimedia routing for PSAPs, state 911 authorities, and international emergency agencies under multi-year government contracts.

Ownership category

akta.pro rank

Product category

Next Generation 911 (NG911) Software

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Computer Communications Equipment (3576)

akta.pro primary industry

Secure Industrial Gateways, Data Diodes & Unidirectional Security (HDADAJAM)

akta.pro secondary industries

Network Architecture & Design Services (BPAEAEAA), Attack Detection & Response for Cloud/SaaS (SOC for Cloud) (HDADAGAJ)

Keywords

• Next generation 911
• Emergency communications software
• Public safety technology
• NG911 core services
• ESInet services

Headquarters

HQ city

Beverly Hills

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Government Contracts and Tariffs: Multi-year government contracts with state and local 911 authorities. NGA 911 operates under formal tariff filings including Pennsylvania CLEC Tariff, California Tariff, and NJ Service Guide. Revenue derived from recurring service fees under contractual agreements with public safety agencies.
2. Platform Services and NGCS: Core NG911 services including Next Generation Core Services (NGCS), ESInet connectivity, and call handling systems provided as managed services.
3. 988 Crisis Response Solutions: Specialized mental health crisis line services under SAMHSA-compliant 988 program with dedicated counselor tools and reporting.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

NGA 911 builds and operates the NEXiS Platform, a cloud-native Next Generation 911 (NG911) operating system for public safety. It delivers NG911 Core Services (NGCS), an ESInet IP network, cloud-native call handling, AI-driven analytics, secure messaging, real-time text, and location-based routing to state and regional 911 authorities, PSAPs, and national emergency response agencies. The platform supports voice, text, video, photo, and sensor data communications across emergency response infrastructure.

Product overview

NGA 911 delivers the NEXiS Platform as the 'Operating System for Public Safety' — a unified, cloud-native NG911 platform built for interoperability. The portfolio centers on NEXiSCore (NG911 Core Services connecting OSPs with PSAPs), NEXiSConnect (multimedia call handling), NEXiSAnalytics (AI-driven analytics), NEXiSIntelligence (AI decision layer), and NEXiSEdge (edge architecture), all sharing one architecture and operational model. Specialized solutions include NEXiSText (real-time text), NEXiSMessage (secure communications), NEXiSCommand (coordination), and NEXiSLifeline (988 mental health crisis). Supporting infrastructure includes ESInet (private IP network) and GIS Platform (location intelligence). The system processes voice, text, data, video, and location data across 200 PSAPs serving 20 million residents in California alone.

Differentiator

Problem solved

Functional benefit

Brands

• NEXiS Platform: The operating system for public safety - unified infrastructure for dispatch, response, and coordination
• NEXiSCore
• NEXiSConnect
• NEXiSAnalytics
• NEXiSText
• NEXiSMessage
• NEXiSEdge
• NEXiSLifeline

Products and services

• NEXiS Platform Unified, cloud-native NG911 platform marketed as the 'Operating System for Public Safety,' providing end-to-end architecture integrating call handling, analytics, AI intelligence, secure messaging, and edge computing for state 911 authorities, PSAPs, and national emergency agencies.
• NEXiSCore NEXiSCore provides NG911 Core Services (NGCS) connecting Originating Service Providers (OSPs) with Public Safety Answering Points (PSAPs), delivering on-screen command of landline and wireless 911 calls with scalability and customization in an i3-compliant environment. It is sold to state and regional 911 authorities and PSAPs for mission-critical call routing.
• NEXiSConnect NEXiSConnect is a cloud-native Call Handling System that gathers voice, text, data, and video in real time and provides field first responders with rich situational awareness across PSAPs and authorized carriers.
• NEXiSLifeline NEXiSLifeline is a 988 Mental Health Crisis Response solution for SAMHSA-funded crisis centers, featuring dynamic caller intelligence, real-time reporting, a shift scheduler, supervisor tools with real-time coaching via Listen/Whisper/Barge, and Gmail/Outlook integration for QA and contact management.
• Philippines Unified 911 System Nationwide Unified 911 System deployment with NGA 911, PLDT, DILG, and BFP partnership to revolutionize emergency response and public safety in the Philippines, integrating police, fire, and medical coordination through unified command centers.

Quantifiable outcome

• 30% reduction in reported crime incidents
• +1 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability10 records

Feature9 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• PLDT (Philippines)coreStrategic or Co-development Partner · 11 June 2026Strategic partnership with PLDT for the Philippines Unified 911 System deployment. PLDT provides telecommunications infrastructure and network capabilities supporting nationwide emergency response modernization.
• DILG (Department of the Interior and Local Government - Philippines)coreStrategic or Co-development Partner · 11 June 2026Government partnership for national Unified 911 System launch and expansion. DILG leads policy coordination and regional implementation across Philippine provinces.
• BFP (Bureau of Fire Protection - Philippines)coreStrategic or Co-development Partner · 11 June 2026Integrated emergency response partnership supporting fire, police, and medical services coordination through unified command centers.
• AWS (Amazon Web Services)coreTechnology or IntegrationAWS Partner Network member. NGA 911 cloud-native platform built on AWS infrastructure for scalable, resilient emergency communications.
• NENA (National Emergency Number Association)coreOthersCorporate partner and active industry association member. NENA sets NG911 standards including NENA i3 interoperability standards that NGA 911 platforms comply with.
• APCO InternationalcoreOthersSilver Corporate Partner. APCO is the premier public safety communications organization; NGA 911 actively participates in conferences and industry initiatives.
• EENA (European Emergency Number Association)minorOthersInternational emergency services association providing thought leadership and standards development across European markets.
• NG911 InstitutecoreOthersIndustry organization supporting NG911 deployment and education. NGA 911 is an affiliate member.
• iCERT (Industry Council for Emergency Response Technologies)minorOthersTrade association for emergency communications technology providers. NGA 911 is a member participating in industry advocacy.
• MiCTAminorChannel Partner/ Reseller/ DistributorProcurement partner providing contracted pricing and purchasing agreements for NGA 911 services through MiCTA membership.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Hexagon Safety, Infrastructure & Geospatial: Provides CAD, GIS, and public-safety software (HxGN OnCall) used by many PSAPs and 911 authorities. Comparable to NGA 911 on the location intelligence / GIS and command-coordination side of the NG911 stack.
• Motorola Solutions: Dominant incumbent in public-safety communications, offering CommandCentral NGCS, ESInet, and CAD solutions to PSAPs and government agencies globally. Comparable to NGA 911 across the NG911 core services and call-handling stack, but as part of a much larger portfolio.
• Verizon Frontline (Public Safety): Carrier-led NG911 and emergency-services portfolio, including ESInet and priority services for first responders. Comparable to NGA 911 on network infrastructure for emergency communications, with the advantage of carrier-scale procurement relationships.
• CentralSquare Technologies: Public-sector software suite provider covering CAD, RMS, and increasingly NG911-related workflows for PSAPs and municipalities. Comparable to NGA 911 at the PSAP software layer, though broader (records, CAD) and less deep in cloud-native NGCS.
• AT&T (ESInet / NGCS services): Major carrier providing ESInet and NG911 core services to states and PSAPs, and a key Originating Service Provider integrated with NGA 911. Adjacent/incumbent competitor with broad telecom footprint and procurement leverage.

Emerging players

• RapidSOS: Emergency-data intelligence platform that pipes sensor, location, and profile data into PSAPs and 911 systems. Comparable to NGA 911 on the data/AI enrichment layer connecting OSPs and PSAPs, with overlapping customer base among large US PSAPs.
• Carbyne: Cloud-native emergency-response platform delivering multimedia (video, text, location) call data into PSAP workflows. Comparable to NGA 911's NEXiSConnect on caller-location intelligence and AI-augmented situational awareness for 911.

Direct peers

• RedSky Technologies (now part of 911 ETC / EGS): Specialist NG911 and E911 solutions provider with carrier-grade NGCS and enterprise emergency-notification offerings. Direct competitor to NGA 911 in core NG911 call routing and ESInet services for enterprises and PSAPs.
• VESTA (Airbus DS Public Safety) / Comtech / TeleCommunication Systems legacy: Established NG911 call-handling and ESInet player with VESTA 911 suite widely deployed in North American PSAPs. Direct competitor to NGA 911 on call-handling systems and ESInet, with long-tenured customer relationships.
• Intrado (formerly West Safety Services / Bandwidth Inc. public safety unit): Long-standing NG911 core services and ESInet provider serving many of the largest state and county PSAPs in the US. Direct competitor to NGA 911's NEXiSCore and ESInet offerings with overlapping carrier-grade footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NGA911co
• Facebookfacebook.com/nga911
• LinkedInlinkedin.com/company/nga911

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NGA 911