Carbyne
- Company typePrivate
- Founded2015
- HeadquartersNew York, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
Carbyne firmographics
Firmographics- Name
- Carbyne
- Legal name
- Carbyne Ltd.
- Website
- https://carbyne.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Acquired
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Carbyne industry classification
Industry- Product category
- Public Safety / Emergency Communication Software
- NAICS
- Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415)
- SIC
- Communications Services, Nec (4899), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)
- akta.pro secondary industries
- Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), V2X Message & Data Exchange Platforms (SPaT/MAP, TIM, CAM/DENM Brokers) (TLAJAHAF)
Keywords
Where Carbyne is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Carbyne business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations, Supply Chain
Revenue model
- SaaS Subscription — APEX Platform: Recurring cloud-native call management subscriptions sold on multi-year contracts to PSAPs, counties, cities, and large enterprises. Drives the APEX ARR which grew 477% YoY per the 2025 funding press release.
- Professional Services — Implementation, Onboarding & Training: Recurring and one-time services including dedicated Customer Success Managers, onboarding, new hire training, quarterly on-site coaching for telecommunicators, preventive maintenance, and tailor-made dashboards.
- Managed Services — APEX Continuity / On-Demand: Cloud-native disaster recovery and surge-capacity managed services bundled with AT&T ESInet for failover of 911 traffic during outages, planned events, or maintenance windows.
- Reseller & Channel Margin: Margin earned via resellers/technology providers (AT&T, Cox, Accenture, CDW, Insight, CSpire, Carahsoft, NWN Carousel, Hayes, Noble911, etc.) that deliver Carbyne to end customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | APEX all-in-one call handling platform with Continuity, Translation, Triage, Bridge Desk, Responder Connect, Wallboards, Analytics — sold via multi-year enterprise contracts; pricing quote-based. |
| Subscription | Multi-year contract | Bridge Desk — two tiers (Essentials and Premium) with Premium adding asset tracking, 3rd-party integrations, advanced AI alerting, and automatic notifications. |
| Subscription | Annual | APEX Continuity and APEX Continuity On-Demand — disaster recovery and surge capacity, optionally pre-scheduled for planned events. |
Go-to-market motion5 records
Distribution channels6 records
Marketing channels10 records
Carbyne product offering
Product offeringCore offering
Carbyne develops cloud-native mission-critical contact center and emergency communication software for 911, 311, and non-emergency lines. Its core platform (marketed as Axon 911 Core, by Carbyne, and built around the Carbyne APEX call management system) unifies voice, live video, text-to-911, precise location, AI-powered real-time translation, and AI call triage into a single browser-based interface for Public Safety Answering Points (PSAPs), transportation authorities, GSOCs, and education campuses. The platform is deployed on AWS GovCloud with NENA i3 compliance, achieving 99.999% call-handling uptime for U.S. customers.
Product overview
Carbyne's product portfolio centers on Axon 911 Core, by Carbyne (formerly the standalone Carbyne platform), the cloud-native infrastructure layer that powers modern 911 communication across the United States and internationally. Built on top of this foundation is the flagship product Carbyne APEX, an all-in-one call management platform that unifies voice, video, text, and location capabilities into a single user interface for 911, 311, and non-emergency lines. APEX is complemented by modular add-ons including APEX Continuity (disaster recovery and failover), Emergency Call Triage (AI-powered call prioritization), Transcription & Translation (real-time multilingual support), Bridge Desk (command and control with Essentials and Premium tiers), Responder Connect (mobile responder situational awareness), Control Center (administration), Wallboards (real-time monitoring), and Analytics (performance analysis). For organizations using other call handling systems, Carbyne Universe offers a plug-in NG911 upgrade adding real-time translation, video, location, and messaging. Additional products include Admin Assist/AI-V (AI-powered virtual agent for admin lines) and Citizen Connect (data and alerting system). The platform serves Public Safety, Transportation (Class 1 Rail, Passenger Rail, DOT Highways, Fleet Aviation, Airports), GSOC (Global Security Operations), and Education (K-12, Universities) industries, and runs on AWS GovCloud for U.S. customers.
Differentiator
Problem solved
Functional benefit
Brands
- Carbyne APEX: Cloud-native all-in-one call handling platform for emergency communications centers. Now marketed as Axon 911 Core, by Carbyne.
- Bridge Desk
- Carbyne Translation
- APEX Continuity
- Responder Connect
Products and services
- Carbyne APEX All-in-one cloud-native call management platform that unifies voice, video, text, location, AI-powered translation, triage, and rich media into a single user interface for 911, 311, and non-emergency lines. Runs on AWS GovCloud with 99.999% call handling uptime for U.S. customers.
- Axon 911 Core, by Carbyne Cloud-native infrastructure layer of Axon 911, built and supported by Carbyne, serving as the foundation that modern 911 centers build on. Deployed in agencies across the United States and internationally, and replaces the standalone Carbyne brand following Axon's acquisition.
- APEX Continuity Cloud-native continuity solution for uninterrupted 911 operations during disasters, evacuations, planned surge coverage, or seasonal events. Available as APEX Continuity (disaster recovery) and APEX Continuity On-Demand (planned surge). Activated through the AT&T Resolution Center.
- Emergency Call Triage AI-powered call triaging solution that prioritizes emergency calls, reduces redundant bystander reports during call surges, and provides reassurance to callers in the queue. Helps small or understaffed centers handle major crises by automating identification of duplicate reports (e.g., 30% reduction in redundant calls at New Orleans OPCD).
- Transcription & Translation AI-powered real-time multilingual translation for voice and text-2-911 messages, automatically detecting caller language and supporting cross-language communication in emergency calls. Reduces non-English call times by an average of five minutes per call.
- Bridge Desk Supervisory command and control system providing real-time visibility for emergency response leaders with live geospatial mapping, geofencing, asset tracking, and AI-driven alerts. Available in Essentials and Premium tiers, with Premium adding asset tracking, third-party integrations, advanced AI alerting, and automatic notifications.
- Responder Connect Mobile situational awareness tool that lets dispatchers send live caller video, audio replay, and location to first responders en route via a one-click link. Optional package accompanying APEX, Universe, and ECaaS deployments.
- Carbyne Universe Plug-in NG911 solution that adds real-time translation, video, location, and messaging capabilities to existing third-party call handling systems. Augmented with audio and translation capabilities in August 2024.
- Admin Assist (AI-V) AI-powered virtual agent that handles non-emergency admin line calls automatically, helping 911 centers reduce non-emergency call volume by up to 35% and free telecommunicators to focus on emergencies. Originally launched as AI-V in March 2024.
- Citizen Connect Data and alerting system designed to enhance emergency response through citizen engagement and notification capabilities, launched May 2024.
Quantifiable outcome
- 20% faster call handling
- +7 more outcomes
Companies that use Carbyne
Customer profileNamed customers25 records
Segments6 records
Ideal customer profiles5 records
Carbyne technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability13 records
Feature10 records
Carbyne partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered flagship and core.
- Global Medical Response (GMR)flagshipLed Carbyne's $20M funding round in June 2021; co-develops communication solutions for health and medical sectors. GMR is deploying Carbyne APEX across five communications centers with nationwide expansion planned. Listed as both investor and technology partner.
- Axon EnterpriseflagshipAxon announced a definitive agreement to acquire Carbyne for $625 million in November 2025, with closing expected in early 2026. Carbyne's APEX platform will become Axon 911 Core, integrated with Axon's public safety product suite (TASER, Axon Body 4, Axon Evidence, Draft One, AI Era Plan, Dedrone, FUSUS, Prepared). Fusus by Axon is already a Carbyne technology integration partner.
- SourcewellflagshipPartnership announced September 2025 to modernize emergency communications nationwide. Enables public agencies to procure Carbyne solutions via cooperative purchasing contract.
- Metropolitan Washington Council of Governments (MWCOG)flagshipSelected Carbyne as one of four approved vendors under MWCOG's regional contract (announced March 2026) for next-generation 911 upgrades across Washington D.C., Maryland, and Virginia.
- AccenturecoreListed as a Carbyne reseller partner on the Partners page.
- CarahsoftcoreListed as a Carbyne reseller partner on the Partners page; enables public-sector and government IT procurement of Carbyne solutions.
- CDWcoreListed as a Carbyne reseller partner on the Partners page.
- Insight
Scale indicators15 records
Recent moves6 records
Expansion highlights8 records
Carbyne competitors and assessment
Company assessmentDirect peers
- RapidSOS: RapidSOS is a direct competitor in NG911, providing an emergency response data platform that ingests sensor, device, and location data into PSAP workflows. It overlaps with Carbyne's patented live location/video and integrates with similar CAD and ESInet partners.
- Prepared (Prepared911): Prepared is a direct competitor offering AI-assisted 911 call handling and transcription for PSAPs. It competes head-to-head with Carbyne's AI translation, AI-V triage, and live video capabilities at the dispatch console.
- Priority Dispatch: Priority Dispatch (ProQA) is a direct peer providing protocol and emergency call-taking software used alongside PSAP call handling systems. Carbyne maintains a ProQA integration, indicating competing/adjacent positioning at the dispatch workflow layer.
- Exacom: Exacom provides call recording and cloud-native solutions for 911 and PSAP environments. It is a direct peer already integrated with Carbyne, and competes for the same PSAP modernization budgets and infrastructure footprint.
Broad incumbents
- Motorola Solutions (CommandCentral): Motorola Solutions is a broad incumbent offering CommandCentral, CAD, and NG911 suites to public safety agencies. As a much larger and diversified vendor, it competes with Carbyne APEX across procurement decisions while serving overlapping PSAP and law enforcement buyers.
- Hexagon Safety, Infrastructure & Geospatial (HxGN OnCall): Hexagon's HxGN OnCall suite provides CAD, incident management, and NG911 capabilities for PSAPs and transportation agencies. It is a broad incumbent competing with Carbyne's APEX and Bridge Desk across emergency communications and dispatch.
- Intrado (West Safety Services / AWS partner): Intrado is a long-standing incumbent in 911/E911 infrastructure, ESInets, and PSAP call handling, directly competing with Carbyne's cloud-native APEX platform on legacy modernization deals.
- CentralSquare Technologies: CentralSquare provides a broad public safety suite (CAD, records, mobile) used by many PSAPs and municipalities, competing with Carbyne's APEX for call handling and incident management budget allocations.
- NICE (NICE Public Safety): NICE provides call recording, analytics, and contact-center-grade infrastructure overlapping with Carbyne's analytics, wallboards, and call-handling stack; it competes in PSAP and broader enterprise contact-center procurements.
Emerging players
- Mark43: Mark43 offers cloud-native CAD and records management for public safety, integrating with Carbyne. It overlaps as an emerging player pursuing modern, cloud-first PSAP and law enforcement software — partial overlap with Carbyne's incident management and dispatch footprint.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat7 records
Key risks6 records
Key highlights7 records
Customer concentration
Carbyne social profiles
Digital presenceCarbyne compliance and trust
Trust signalCompliance9 records
Carbyne financial estimates
Financial estimateRevenue estimate
Valuation estimate
Carbyne leadership team
Management profileNumber of profiles
Profiles13 records
Carbyne funding detail
Funding detailFunding overview
Funding rounds8 records
Investors19 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Carbyne M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Carbyne
What does Carbyne do?
Carbyne develops cloud-native mission-critical contact center and emergency communication software for 911, 311, and non-emergency lines. Its core platform (marketed as Axon 911 Core, by Carbyne, and built around the Carbyne APEX call management system) unifies voice, live video, text-to-911, precise location, AI-powered real-time translation, and AI call triage into a single browser-based interface for Public Safety Answering Points (PSAPs), transportation authorities, GSOCs, and education campuses. The platform is deployed on AWS GovCloud with NENA i3 compliance, achieving 99.999% call-handling uptime for U.S. customers.
Is Carbyne a public or private company?
Carbyne is a private company. It is classified as corporate owned and is currently acquired.
When was Carbyne founded?
Carbyne was founded in 2015. It employs 101 to 250 people.
Where is Carbyne based?
Carbyne is headquartered in New York, United States, in the North America region.
How does Carbyne make money?
Four revenue lines are on record. SaaS Subscription — APEX Platform is the primary driver. The others are professional Services — Implementation, Onboarding & Training, managed Services — APEX Continuity / On-Demand and reseller & Channel Margin.
Who are Carbyne's main competitors?
Direct peers on record are RapidSOS, Prepared (Prepared911), Priority Dispatch and Exacom. Broad incumbents are Motorola Solutions (CommandCentral), Hexagon Safety, Infrastructure & Geospatial (HxGN OnCall), Intrado (West Safety Services / AWS partner), CentralSquare Technologies and NICE (NICE Public Safety). Mark43 is listed as an emerging player.
Does Carbyne have an API?
Yes. Partner and enterprise-facing APIs enable integration of Carbyne features (video, translation) directly into CAD and Protocol software via ECaaS, and Bridge Desk accepts API data ingestion from alarms, CCTV, and mobile unit assets. Authentication methods supported include SAML, OAuth, password-based, and Single Sign-On (SSO), with Multi-Factor Authentication and Role-Based Authorization. No public developer documentation URL or SDK distribution is provided.
What industry is Carbyne in?
Carbyne's product category is Public Safety / Emergency Communication Software. Its primary akta.pro industry code is BPAIAGAD, Emergency Communications & Dispatch (911/112/999, PSAP), with a secondary code of HLAFANAK, Dispatch, Communications & Medical Control Centers (PSAP/ECC). Its NAICS code is 541512 and its SIC code is 4899.