Human Services Programs Of Carroll County

What Human Services Programs Of Carroll County does

Human Services Programs of Carroll County, Inc. (HSP) is a private non-profit Community Action Agency founded in 1987 by Sylvia Canon Haines and headquartered at 10 Distillery Drive, Westminster, Maryland. The organization operates 17 coordinated programs addressing the root causes of poverty among low-income Carroll County residents, including shelter services (Night-by-Night, Adult-Only, Family Shelter, Safe Haven, and Cold Weather Shelter), housing services (security deposits, eviction prevention, rapid rehousing, permanent supportive housing), the Home Energy Program in partnership with Maryland OHEP, the Family Support Center, Opportunity WORKS workforce development, the Volunteer Income Tax Assistance (VITA) program, and a 7,600+ square foot community garden. All services are provided free of charge to eligible residents, with no proprietary technology platform; operations rely on standard nonprofit case management and administrative systems.

The business model is grant- and donation-funded rather than revenue-generating. Primary funding flows from federal and state grants through the Maryland and National Community Action Partnership networks, the Maryland Office of Home Energy Programs, and the Maryland Charitable Campaign, supplemented by individual and corporate donations, Amazon Wishlist and Bombas in-kind contributions, and workplace giving through United Way (Designation 4685) and the Maryland Charitable Campaign (#521549551). HSP does not publish revenue figures and holds no patents or proprietary technology assets. The organization employs 101-250 staff across a leadership team led by CEO Jennifer Graybill and CFO Thomas Welliver, with directors overseeing each program line, and is governed by a volunteer Board of Directors. Service delivery channels include walk-in intake at the main lobby, phone-based intake, an online energy assistance application portal, VITA appointment scheduling via Office 365, mobile homeless outreach, and a 24/7 shelter hotline.

Name

Human Services Programs Of Carroll County

Legal name

Human Services Programs of Carroll County, Inc.

Website

https://hspinc.org

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

101–250 employees

Short description

Human Services Programs of Carroll County is a non-profit Community Action Agency operating 17 free programs including shelter, housing, energy assistance, family support, workforce development, and tax preparation for low-income Carroll County, Maryland residents.

Ownership category

akta.pro rank

Product category

Community Action / Human Services (Non-Profit Social Services)

NAICS

Community Housing Services (62422), Temporary Shelters (624221)

SIC

Services-Social Services (8300)

akta.pro primary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

akta.pro secondary industries

Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA), Housing Assistance & Homeless Services (BPAGAEAB), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Community action services
• Homeless shelter programs
• Housing assistance services
• Workforce development programs
• Energy assistance programs

Headquarters

HQ city

Westminster

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others, Infrastructure

Revenue model

1. Federal and State Grants: HSP receives federal and state funding through the Community Action Partnership network and Maryland state programs including the Office of Home Energy Programs (OHEP) and Maryland Energy Assistance Program (MEAP).
2. Individual and Corporate Donations: Organization accepts monetary donations through website, events (Carroll Ca$h Day, Grilling for Good), Amazon Wishlist donations, and in-kind goods donations.
3. Workplace Giving Campaigns: Federated workplace giving through United Way Combined Charity Campaign (Designation 4685) and Maryland Charitable Campaign (State Employees) - 521549551.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Human Services Programs of Carroll County, Inc. is a non-profit Community Action Agency that delivers free shelter, housing, energy, family support, workforce, and tax-preparation services to low-income residents of Carroll County, Maryland. Its programs include Shelter Services, Housing Services, Home Energy Program, Family Support Center, Opportunity WORKS, VITA free tax preparation, and a Community Garden, all funded by federal/state grants, donations, and workplace giving campaigns.

Product overview

Human Services Programs of Carroll County operates as a Community Action Agency providing social services through seven distinct programs: Community Garden (fresh produce distribution), Family Support Center (parenting and early childhood services), Housing Services (security deposits, eviction prevention, permanent supportive housing, rapid rehousing), Home Energy Program (utility assistance), Opportunity WORKS (workforce development), Shelter Services (multiple shelter types), and Volunteer Income Tax Assistance (free tax preparation). These programs work together to address root causes of poverty and guide low-income households toward self-sufficiency.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Garden A 7,600+ square foot garden in downtown Westminster, Maryland that produces fresh produce donated to soup kitchens, food pantries, and HSP shelters. Community members can volunteer, adopt plots, or participate in day-of-action events.
• Family Support Center Provides free parenting support, early childhood development, ESOL classes, and family enrichment services for expectant parents and families with children under age five in Carroll County, Maryland. The Carroll County Family Support Center has been a Maryland Family Network member since 1992.
• Housing Services Provides free security deposit assistance, eviction prevention, permanent supportive housing for chronically homeless disabled persons, and rapid rehousing services for homeless individuals and families in Carroll County, Maryland.
• Home Energy Program Provides free assistance with electric and fuel costs, bill payment, the Maryland Energy Assistance Program (MEAP), and utility arrearages for Carroll County residents through a partnership with Maryland's Office of Home Energy Programs (OHEP).
• Opportunity WORKS A free workforce development program providing job readiness, career development, resume assistance, job search help, interview preparation, and on-site job coaching for individuals facing significant barriers to employment, including ex-offenders and those with substance use or mental health disorders in Carroll County, Maryland.
• Shelter Services Provides free emergency and transitional shelter services for homeless individuals in Carroll County, Maryland, including the Night-by-Night Shelter, Adult-Only Shelter, Family Shelter, Safe Haven for those with mental illness, and Cold Weather Shelter.
• Volunteer Income Tax Assistance (VITA) Provides free year-round tax preparation services for low-to-moderate income households earning under $69,000 (2025) in Carroll County, Maryland, including preparation of federal 1040, Schedules A/B/C/D/E, and assistance claiming tax credits such as the Earned Income Tax Credit.

Quantifiable outcome

• Hundreds of free tax returns prepared annually through VITA program
• +2 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Maryland Community Action PartnershipcoreStrategic or Co-development PartnerHSP is a member of the Maryland Community Action Partnership (MCAP), a network of community action agencies across Maryland providing mutual support, training, and advocacy for poverty-fighting programs.
• National Community Action PartnershipcoreStrategic or Co-development PartnerHSP is a member of the National Community Action Partnership, America's poverty fighting network connecting local agencies with federal resources and best practices.
• Maryland Office of Home Energy Programs (OHEP)coreStrategic or Co-development PartnerHSP works with Maryland's OHEP to administer the Maryland Energy Assistance Program (MEAP) and other utility assistance programs for Carroll County residents.
• Maryland Family NetworkcoreStrategic or Co-development PartnerThe Maryland Family Network has led family support centers since 1986, providing grant support, training, and technical assistance. The Carroll County Family Support Center has been a member since 1992. Staff are trained by MFN.
• City of WestminsterminorStrategic or Co-development PartnerPartner in the Community Garden initiative, providing space and support for the 7,600+ square foot garden that produces fresh produce for local soup kitchens and food pantries.
• Carroll County Public SchoolsminorStrategic or Co-development PartnerPartner in the Community Garden initiative, contributing to the production of fresh produce for the community.
• Boys & Girls Club of WestminsterminorStrategic or Co-development PartnerPartner in the Community Garden initiative, contributing to volunteer efforts and community engagement.
• BombasminorOthersBombas donates socks to HSP's shelter services. HSP has indicated they are currently well-supplied with socks due to this partnership.
• AmazonminorOthersAmazon Wishlist program allows donors to purchase needed items directly for HSP's Family Shelter and Shelter Support Services.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Salvation Army Central Maryland: Regional chapter of a national nonprofit operating emergency shelters, feeding programs, and case management. Comparable to HSP as a shelter- and housing-focused multi-program human services provider serving low-income populations in the same Maryland geography.
• United Way of Central Maryland: Federated fundraising umbrella connecting workplace giving campaigns (Designation 4685; Maryland Charitable Campaign) to partner agencies including HSP. Comparable as a regional antipoverty coordination body that channels corporate and individual donations to community action agencies like HSP.
• Catholic Charities of Baltimore: Large Maryland faith-based nonprofit operating a multi-program human services portfolio (housing, family support, immigration, food assistance). Comparable to HSP as a broader incumbent in the same Maryland regional social services space with programs analogous to HSP's Family Support, energy assistance, and shelter offerings.

Direct peers

• Maryland Food Bank: Statewide nonprofit distributing food to pantries, soup kitchens, and shelters across Maryland. Comparable to HSP because HSP's Community Garden supplies fresh produce to the same downstream partners and both organizations run hunger-relief programming on free/donation-funded models.
• Comprehensive Housing Assistance Inc. Baltimore-based housing services nonprofit providing housing counseling, financial coaching, and foreclosure prevention. Comparable to HSP because both organizations focus on housing stability services for low-income households; HSP's CFO Tom Welliver previously served as CFO here, indicating operational and programmatic alignment.
• People Encouraging People: Baltimore-based nonprofit serving individuals with mental health challenges, including supportive housing and rehabilitation. Comparable to HSP because both organizations operate Safe Haven-style housing for vulnerable populations with mental illness and provide intensive case management on free, grant-funded models in Maryland.
• Health Care for the Homeless: Maryland-based nonprofit providing health and supportive services to people experiencing homelessness. Directly comparable to HSP because of overlapping shelter/homeless-services mission in Maryland; HSP's CFO Tom Welliver previously served as CFO here, signaling programmatic and operational kinship.

Others

• 211 Maryland: Statewide information and referral hotline connecting Maryland residents to health and human services. Comparable as an adjacent ecosystem enabler that channels Carroll County residents to providers like HSP and vice versa, providing a complementary intake pathway for social services.
• Maryland Center for History and Culture: Maryland nonprofit cultural organization where HSP's CFO previously served as CFO. Listed primarily because the leadership linkage demonstrates the scale and seriousness of financial management HSP is able to attract at a regional nonprofit.

Regional players

• Arundel House of Hope: Anne Arundel County, MD nonprofit providing emergency shelter, transitional housing, and supportive services. Comparable as a county-level Maryland homeless services peer operating similar shelter and rapid rehousing programs to HSP, though serving a different county.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/hspcarroll
• Facebookfacebook.com/HumanServicesPrograms
• LinkedInlinkedin.com/company/human-services-programs
• Instagraminstagram.com/hspofcarrollcounty

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Human Services Programs Of Carroll County