Human Services Programs Of Carroll County
Human Services Programs of Carroll County is a non-profit Community Action Agency operating 17 free programs including shelter, housing, energy assistance, family support, workforce development, and tax preparation for low-income Carroll County, Maryland residents.
- Company typePrivate
- Founded1987
- HeadquartersWestminster, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Human Services Programs Of Carroll County does
Human Services Programs of Carroll County, Inc. (HSP) is a private non-profit Community Action Agency founded in 1987 by Sylvia Canon Haines and headquartered at 10 Distillery Drive, Westminster, Maryland. The organization operates 17 coordinated programs addressing the root causes of poverty among low-income Carroll County residents, including shelter services (Night-by-Night, Adult-Only, Family Shelter, Safe Haven, and Cold Weather Shelter), housing services (security deposits, eviction prevention, rapid rehousing, permanent supportive housing), the Home Energy Program in partnership with Maryland OHEP, the Family Support Center, Opportunity WORKS workforce development, the Volunteer Income Tax Assistance (VITA) program, and a 7,600+ square foot community garden. All services are provided free of charge to eligible residents, with no proprietary technology platform; operations rely on standard nonprofit case management and administrative systems.
The business model is grant- and donation-funded rather than revenue-generating. Primary funding flows from federal and state grants through the Maryland and National Community Action Partnership networks, the Maryland Office of Home Energy Programs, and the Maryland Charitable Campaign, supplemented by individual and corporate donations, Amazon Wishlist and Bombas in-kind contributions, and workplace giving through United Way (Designation 4685) and the Maryland Charitable Campaign (#521549551). HSP does not publish revenue figures and holds no patents or proprietary technology assets. The organization employs 101-250 staff across a leadership team led by CEO Jennifer Graybill and CFO Thomas Welliver, with directors overseeing each program line, and is governed by a volunteer Board of Directors. Service delivery channels include walk-in intake at the main lobby, phone-based intake, an online energy assistance application portal, VITA appointment scheduling via Office 365, mobile homeless outreach, and a 24/7 shelter hotline.
Human Services Programs Of Carroll County firmographics
Firmographics- Name
- Human Services Programs Of Carroll County
- Legal name
- Human Services Programs of Carroll County, Inc.
- Website
- https://hspinc.org
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Human Services Programs of Carroll County is a non-profit Community Action Agency operating 17 free programs including shelter, housing, energy assistance, family support, workforce development, and tax preparation for low-income Carroll County, Maryland residents.
- Ownership category
- akta.pro rank
Human Services Programs Of Carroll County industry classification
Industry- Product category
- Community Action / Human Services (Non-Profit Social Services)
- NAICS
- Community Housing Services (62422), Temporary Shelters (624221)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)
- akta.pro secondary industries
- Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA), Housing Assistance & Homeless Services (BPAGAEAB), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)
Keywords
Where Human Services Programs Of Carroll County is headquartered
LocationHeadquarters
- HQ city
- Westminster
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Human Services Programs Of Carroll County business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others, Infrastructure
Revenue model
- Federal and State Grants: HSP receives federal and state funding through the Community Action Partnership network and Maryland state programs including the Office of Home Energy Programs (OHEP) and Maryland Energy Assistance Program (MEAP).
- Individual and Corporate Donations: Organization accepts monetary donations through website, events (Carroll Ca$h Day, Grilling for Good), Amazon Wishlist donations, and in-kind goods donations.
- Workplace Giving Campaigns: Federated workplace giving through United Way Combined Charity Campaign (Designation 4685) and Maryland Charitable Campaign (State Employees) - 521549551.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free services for low-income Carroll County residents |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
Human Services Programs Of Carroll County product offering
Product offeringCore offering
Human Services Programs of Carroll County, Inc. is a non-profit Community Action Agency that delivers free shelter, housing, energy, family support, workforce, and tax-preparation services to low-income residents of Carroll County, Maryland. Its programs include Shelter Services, Housing Services, Home Energy Program, Family Support Center, Opportunity WORKS, VITA free tax preparation, and a Community Garden, all funded by federal/state grants, donations, and workplace giving campaigns.
Product overview
Human Services Programs of Carroll County operates as a Community Action Agency providing social services through seven distinct programs: Community Garden (fresh produce distribution), Family Support Center (parenting and early childhood services), Housing Services (security deposits, eviction prevention, permanent supportive housing, rapid rehousing), Home Energy Program (utility assistance), Opportunity WORKS (workforce development), Shelter Services (multiple shelter types), and Volunteer Income Tax Assistance (free tax preparation). These programs work together to address root causes of poverty and guide low-income households toward self-sufficiency.
Differentiator
Problem solved
Functional benefit
Products and services
- Community Garden A 7,600+ square foot garden in downtown Westminster, Maryland that produces fresh produce donated to soup kitchens, food pantries, and HSP shelters. Community members can volunteer, adopt plots, or participate in day-of-action events.
- Family Support Center Provides free parenting support, early childhood development, ESOL classes, and family enrichment services for expectant parents and families with children under age five in Carroll County, Maryland. The Carroll County Family Support Center has been a Maryland Family Network member since 1992.
- Housing Services Provides free security deposit assistance, eviction prevention, permanent supportive housing for chronically homeless disabled persons, and rapid rehousing services for homeless individuals and families in Carroll County, Maryland.
- Home Energy Program Provides free assistance with electric and fuel costs, bill payment, the Maryland Energy Assistance Program (MEAP), and utility arrearages for Carroll County residents through a partnership with Maryland's Office of Home Energy Programs (OHEP).
- Opportunity WORKS A free workforce development program providing job readiness, career development, resume assistance, job search help, interview preparation, and on-site job coaching for individuals facing significant barriers to employment, including ex-offenders and those with substance use or mental health disorders in Carroll County, Maryland.
- Shelter Services Provides free emergency and transitional shelter services for homeless individuals in Carroll County, Maryland, including the Night-by-Night Shelter, Adult-Only Shelter, Family Shelter, Safe Haven for those with mental illness, and Cold Weather Shelter.
- Volunteer Income Tax Assistance (VITA) Provides free year-round tax preparation services for low-to-moderate income households earning under $69,000 (2025) in Carroll County, Maryland, including preparation of federal 1040, Schedules A/B/C/D/E, and assistance claiming tax credits such as the Earned Income Tax Credit.
Quantifiable outcome
- Hundreds of free tax returns prepared annually through VITA program
- +2 more outcomes
Companies that use Human Services Programs Of Carroll County
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles5 records
Human Services Programs Of Carroll County technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Human Services Programs Of Carroll County partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- Maryland Community Action PartnershipcoreHSP is a member of the Maryland Community Action Partnership (MCAP), a network of community action agencies across Maryland providing mutual support, training, and advocacy for poverty-fighting programs.
- National Community Action PartnershipcoreHSP is a member of the National Community Action Partnership, America's poverty fighting network connecting local agencies with federal resources and best practices.
- Maryland Office of Home Energy Programs (OHEP)coreHSP works with Maryland's OHEP to administer the Maryland Energy Assistance Program (MEAP) and other utility assistance programs for Carroll County residents.
- Maryland Family NetworkcoreThe Maryland Family Network has led family support centers since 1986, providing grant support, training, and technical assistance. The Carroll County Family Support Center has been a member since 1992. Staff are trained by MFN.
- City of WestminsterminorPartner in the Community Garden initiative, providing space and support for the 7,600+ square foot garden that produces fresh produce for local soup kitchens and food pantries.
- Carroll County Public SchoolsminorPartner in the Community Garden initiative, contributing to the production of fresh produce for the community.
- Boys & Girls Club of WestminsterminorPartner in the Community Garden initiative, contributing to volunteer efforts and community engagement.
- BombasminorBombas donates socks to HSP's shelter services. HSP has indicated they are currently well-supplied with socks due to this partnership.
- AmazonminorAmazon Wishlist program allows donors to purchase needed items directly for HSP's Family Shelter and Shelter Support Services.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
Human Services Programs Of Carroll County competitors and assessment
Company assessmentBroad incumbents
- Salvation Army Central Maryland: Regional chapter of a national nonprofit operating emergency shelters, feeding programs, and case management. Comparable to HSP as a shelter- and housing-focused multi-program human services provider serving low-income populations in the same Maryland geography.
- United Way of Central Maryland: Federated fundraising umbrella connecting workplace giving campaigns (Designation 4685; Maryland Charitable Campaign) to partner agencies including HSP. Comparable as a regional antipoverty coordination body that channels corporate and individual donations to community action agencies like HSP.
- Catholic Charities of Baltimore: Large Maryland faith-based nonprofit operating a multi-program human services portfolio (housing, family support, immigration, food assistance). Comparable to HSP as a broader incumbent in the same Maryland regional social services space with programs analogous to HSP's Family Support, energy assistance, and shelter offerings.
Direct peers
- Maryland Food Bank: Statewide nonprofit distributing food to pantries, soup kitchens, and shelters across Maryland. Comparable to HSP because HSP's Community Garden supplies fresh produce to the same downstream partners and both organizations run hunger-relief programming on free/donation-funded models.
- Comprehensive Housing Assistance Inc. Baltimore-based housing services nonprofit providing housing counseling, financial coaching, and foreclosure prevention. Comparable to HSP because both organizations focus on housing stability services for low-income households; HSP's CFO Tom Welliver previously served as CFO here, indicating operational and programmatic alignment.
- People Encouraging People: Baltimore-based nonprofit serving individuals with mental health challenges, including supportive housing and rehabilitation. Comparable to HSP because both organizations operate Safe Haven-style housing for vulnerable populations with mental illness and provide intensive case management on free, grant-funded models in Maryland.
- Health Care for the Homeless: Maryland-based nonprofit providing health and supportive services to people experiencing homelessness. Directly comparable to HSP because of overlapping shelter/homeless-services mission in Maryland; HSP's CFO Tom Welliver previously served as CFO here, signaling programmatic and operational kinship.
Others
- 211 Maryland: Statewide information and referral hotline connecting Maryland residents to health and human services. Comparable as an adjacent ecosystem enabler that channels Carroll County residents to providers like HSP and vice versa, providing a complementary intake pathway for social services.
- Maryland Center for History and Culture: Maryland nonprofit cultural organization where HSP's CFO previously served as CFO. Listed primarily because the leadership linkage demonstrates the scale and seriousness of financial management HSP is able to attract at a regional nonprofit.
Regional players
- Arundel House of Hope: Anne Arundel County, MD nonprofit providing emergency shelter, transitional housing, and supportive services. Comparable as a county-level Maryland homeless services peer operating similar shelter and rapid rehousing programs to HSP, though serving a different county.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Human Services Programs Of Carroll County social profiles
Digital presenceHuman Services Programs Of Carroll County compliance and trust
Trust signalCompliance3 records
Human Services Programs Of Carroll County financial estimates
Financial estimateRevenue estimate
Valuation estimate
Human Services Programs Of Carroll County leadership team
Management profileNumber of profiles
Profiles11 records
Human Services Programs Of Carroll County funding detail
Funding detailFunding overview
Funding rounds
Investors
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Human Services Programs Of Carroll County M&A and investment
M&A and investmentM&A
Investments
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Frequently asked questions about Human Services Programs Of Carroll County
What does Human Services Programs Of Carroll County do?
Human Services Programs of Carroll County, Inc. is a non-profit Community Action Agency that delivers free shelter, housing, energy, family support, workforce, and tax-preparation services to low-income residents of Carroll County, Maryland. Its programs include Shelter Services, Housing Services, Home Energy Program, Family Support Center, Opportunity WORKS, VITA free tax preparation, and a Community Garden, all funded by federal/state grants, donations, and workplace giving campaigns.
Is Human Services Programs Of Carroll County a public or private company?
Human Services Programs Of Carroll County is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Human Services Programs Of Carroll County founded?
Human Services Programs Of Carroll County was founded in 1987. It employs 101 to 250 people.
Where is Human Services Programs Of Carroll County based?
Human Services Programs Of Carroll County is headquartered in Westminster, United States, in the North America region.
How does Human Services Programs Of Carroll County make money?
Three revenue lines are on record. Federal and State Grants are the primary driver. The others are individual and Corporate Donations and workplace Giving Campaigns.
Who are Human Services Programs Of Carroll County's main competitors?
Broad incumbents on record are Salvation Army Central Maryland, United Way of Central Maryland and Catholic Charities of Baltimore. Direct peers are Maryland Food Bank, Comprehensive Housing Assistance Inc., People Encouraging People and Health Care for the Homeless. Others are 211 Maryland and Maryland Center for History and Culture. Arundel House of Hope is listed as a regional player.
Does Human Services Programs Of Carroll County have an API?
No public API is recorded for Human Services Programs Of Carroll County.
What industry is Human Services Programs Of Carroll County in?
Human Services Programs Of Carroll County's product category is Community Action / Human Services (Non-Profit Social Services). Its primary akta.pro industry code is BPAIANAC, Homelessness Prevention, Shelter & Supportive Housing Services, with a secondary code of BPAIANAA, Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing). Its NAICS code is 62422 and its SIC code is 8300.