SFR Business

What SFR Business does

SFR Business is the B2B division of French telecommunications operator SFR (Société Française du Radiotéléphone), itself part of the Altice Group. Founded in 2008 as a dedicated B2B brand, the company is headquartered in Paris and provides integrated telecommunications and ICT services to French businesses ranging from very small enterprises (TPE) through mid-sized enterprises (ETI) and large accounts (Grand Comptes), as well as public sector organizations and healthcare providers. The portfolio spans five pillars: mobile and fixed telephony (VoIP, SIP, Microsoft Teams integration, Pack Business Unifié/Corporate), high-speed connectivity (FTTH fibre, 4G/5G box, IP VPN/MPLS, SD-WAN/SDnet with application-aware routing), cloud and infrastructure (Cloud Agility IaaS hosted exclusively in France, HDS-certified health data hosting, Netcenter sovereign datacenter), cybersecurity (EDR with multiple vendor integrations, NextGen SOC, SASE Managé, Anti-DDOS/Cybershield, managed firewalls), and IoT/M2M (IoT Place platform, multi-technology SIM cards from 2G through 5G/NB-IoT/LTE-M, indoor mobile coverage, professional mobile radio).

The business model combines subscription-based recurring revenue (mobile plans, fixed telephony, cloud, security, network services), usage-based revenue (Cloud Agility consumption, IoT connectivity), and hardware sales/leasing (smartphones with 12-36 month leasing and insurance). Distribution is hybrid: 45 direct Agence Entreprises staffed by 300+ commercial and technical sales engineers serve ETI and Grand Comptes with pre-sale to post-sale integration support, while 850+ partner resellers (plus 100+ partner agencies) generate more than 50% of revenue serving TPE/PME/ETI. An e-boutique self-service channel and public procurement framework access (CAIH, UGAP, La Canut, Gigalis) complete the GTM mix. Pricing is largely quote-based for enterprise solutions, with published examples including Connect Plus FTTH fibre at €50/month (promotional) and Internet Security at €5/month.

The technology foundation rests on SFR's network infrastructure (86% 5G population coverage, 99% enterprise VDSL eligibility, 90% enterprise fibre eligibility) and two geographically separated datacenters (90km apart) for Cloud Agility with permanent resource replication. SFR Business holds an extensive certification stack (ISO 27001, 27017, 27018, 27701, 9001, 14001, 13485, HDS, HITRUST CSF, EU MDR, GDPR, with SecNumCloud qualification in progress accepted by ANSSI in December 2023), enabling it to serve regulated workloads in healthcare and government. Strategic vendor partnerships include Palo Alto Networks (Diamond Innovator), Trend Micro (Gold), Cybereason, Harfanglab, Microsoft, and a recently announced sovereign cloud partnership with Cloud Temple (December 2025).

Name

SFR Business

Legal name

Société Française du Radiotéléphone - SFR

Website

https://sfrbusiness.fr

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

SFR Business is the B2B division of French telecom operator SFR/Altice Group, providing mobile, fixed telephony, fiber internet, cloud, cybersecurity, SD-WAN, and IoT services to French businesses from TPEs to large enterprises and public sector organizations, distributed through 45 direct agencies and 850+ partner resellers.

Ownership category

akta.pro rank

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices18 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Telecommunications Services: Recurring revenue from mobile and fixed telephony plans, 5G enterprise plans, fiber internet access (FTTH and FTTO), and associated connectivity services for business customers. Includes voice, SMS, and data services with options for unlimited usage.
2. Cloud Computing and Infrastructure: Revenue from Cloud Agility virtual datacenter services, IaaS and managed services, with pricing based on infrastructure consumption and service level requirements. Includes health data hosting (HDS certified).
3. Cybersecurity Services: Managed security services including EDR, NextGen SOC, SASE, firewalls, antivirus, anti-DDOS (Cybershield), and security internet options. Revenue from security subscriptions and professional services.
4. Network Solutions: Enterprise network services including IP VPN, SD-WAN (SDnet), VPN Ethernet, LAN/Wi-Fi, and private 5G networks. Revenue from connectivity subscriptions and integration services.
5. Unified Communications: Collaboration solutions including Teams telephony, Pack Business Unifié, Pack Business Corporate, virtual PBX, interactive voice server, and videoconferencing equipment rental/sales.
6. IoT/M2M Services: Internet of Things connectivity and platform services for smart cities, transport, healthcare, and industry sectors with multi-technology SIM cards and managed connectivity.
7. Terminal Sales and Leasing: Mobile device and smartphone sales with leasing options (12-36 months) including mobile insurance for business fleet management.
8. Customer Relationship Solutions: Call center and contact center solutions, SMS Pro, email and voice services for customer relationship management.

Pricing tiers

Go-to-market motion5 records

Distribution channels4 records

Marketing channels9 records

Core offering

SFR Business is the B2B division of French telecom operator SFR (Altice Group), selling integrated telecommunications and IT services to French enterprises and public sector organizations. Its core offerings span mobile and fixed telephony, very high speed fiber internet, managed SD-WAN, sovereign private cloud (Cloud Agility), cybersecurity (EDR, SOC, SASE, Anti-DDOS), IoT/M2M connectivity, and unified communications with Microsoft Teams. It distributes these through 45 direct sales agencies, a network of 850+ partner resellers, an online E-Boutique, and public procurement frameworks.

Product overview

SFR Business is the B2B division of French telecom operator SFR (part of Altice Group) offering a comprehensive portfolio of telecommunications and IT services for enterprises of all sizes (TPE/PME/ETI) and public sector organizations. The portfolio spans five core pillars: (1) Connectivity — Fibre FTTH (Connect Plus), 4G/5G mobile plans, Box 5G, IP VPN/MPLS, and SD-WAN (SDnet); (2) Fixed and Mobile Telephony — VoIP, SIP trunking, Microsoft Teams telephony, Pack Business Unifié/Corporate, and virtual switchboard services; (3) Cloud & Infrastructure — Cloud Agility (IaaS private cloud hosted in France), HDS-certified health data hosting, and Netcenter sovereign datacenter; (4) Cybersecurity — EDR (with Trend Micro, Cybereason, Palo Alto, Harfanglab), managed firewalls, Anti-DDOS (Cybershield), NextGen SOC, and SASE Managé; and (5) IoT/M2M — IoT Place platform, Smart2M SIM cards, indoor mobile coverage, and PMR radio solutions. These products are complemented by a Partner Reseller Network of 850+ partners, 45+ SFR Business Distribution agencies, an e-commerce store (E-Boutique), and a managed client portal (Espace Client).

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud Agility Sovereign IaaS private cloud offering providing a virtualized datacenter hosted exclusively in France, with ISO 27001, HDS, ISO 27017, ISO 27018, ISO 27701, HITRUST CSF and EU MDR certifications. Two geographically separated datacenters (90km apart) provide permanent resource replication and automatic VM restart on the secondary site.
• SD-WAN (SDnet) Third-generation managed SD-WAN with centralized orchestration, real-time application-aware routing, multi-access connectivity (fibre, 4G/5G, MPLS) and integrated security (encryption, segmentation, access control), offered as a fully operated as-a-service model.
• NextGen SOC Managed Security Operations Center providing advanced threat detection, investigation and remediation capabilities for enterprise infrastructure, delivered as a 24/7 service.
• Connect Plus (Fibre FTTH) Fibre FTTH internet access with guaranteed bandwidth and 4G backup, with symmetric speeds from 2 Gb/s to 10 Gb/s and guaranteed restoration time of 4 to 10 hours; promotional price €50 HT/month (was €75) with first month free for subscriptions before 30/06/2026.
• Business Mobile Plans and Fleet Management Enterprise mobile plans with unlimited calls, SMS and data, international options, Mobile Device Management for fleet control, 5G slicing priority access, and smartphone leasing over 12-36 month terms with insurance.
• Fixed Telephony (VoIP / SIP) Enterprise fixed-line telephony including VoIP, SIP trunking for IPBX, cloud-based call management and fixed-mobile convergence, forming the basis of unified communications.
• Pack Business Unifié Bundled unified communications package combining enterprise telephony and Microsoft Teams integration, designed for SMEs to support team collaboration and remote work.
• Pack Business Corporate Corporate-level unified communications bundle providing enterprise telephony and messaging through Microsoft Teams, targeted at larger organizations.
• Microsoft Teams Telephony Telephony services integrated directly with Microsoft Teams, enabling enterprise voice capabilities within the Teams collaboration platform.
• Virtual Switchboard (Standard Téléphonique) Virtual receptionist/IVR solution that routes calls and facilitates customer relationship management, integrated with SIP telephony infrastructure.
• EDR (Endpoint Detection & Response) Advanced endpoint protection with behavioral monitoring, machine learning-based threat detection, automated incident response, and centralized remediation across workstations, laptops and mobile devices, delivered in partnership with Trend Micro, Cybereason, Palo Alto and Harfanglab.
• SASE Managé Managed Secure Access Service Edge combining network security and cloud security with end-to-end encryption, advanced threat detection, secure web browsing and datacenter surveillance, hosted in the cloud.
• Anti-DDOS (Cybershield) Anti-DDoS protection service (Cybershield) safeguarding enterprise infrastructure against distributed denial-of-service attacks.
• IP VPN / MPLS Enterprise private network solutions using IP VPN MPLS technology to securely interconnect multiple business sites and optimize network traffic.
• IoT Place (IoT/M2M Platform) IoT connectivity management platform enabling organizations to pilot the collection, processing and analysis of IoT data, supporting multi-technology SIM cards from 2G to 5G, NB-IoT and LTE-M.
• Smart2M (M2M SIM Cards) Multi-technology M2M SIM card solutions for IoT connectivity, supporting 2G through 5G, NB-IoT and LTE-M standards.
• Indoor Mobile Coverage Private mobile network coverage solutions for indoor and industrial sites, providing ultra-fast and secure mobile connectivity in all circumstances.
• PMR (Radio Mobile Professionnelle) Professional Mobile Radio solutions operating on 4G with priority network access, plus DATI (isolated worker alarm) devices for worker safety.
• Hébergement Données de Santé (HDS) Certified health data hosting service in ISO 27001 and HDS-certified datacenters, providing high availability and redundancy for healthcare organizations' applications and sensitive data, complemented by ISO 13485, HITRUST CSF and EU MDR.
• Netcenter Sovereign datacenter facility for enterprise information system hosting, located in France and aligned with national data sovereignty requirements.
• Customer Relationship Solutions Call center and contact center solutions, SMS Pro, email and voice services for managing customer relationships and outbound communications.

Quantifiable outcome

• 86% population covered by 5G network
• +6 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature9 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Cloud TemplecoreStrategic or Co-development Partner · 21 December 2025SFR Business partnered with Cloud Temple to offer sovereign cloud services, enriching the Cloud Agility service with Cloud Temple's SecNumCloud-certified offerings. This partnership targets French businesses and public sector organizations requiring government-certified sovereign cloud solutions. The collaboration addresses the growing demand for cloud services that meet French sovereignty requirements.
• Extreme NetworksminorStrategic or Co-development PartnerJoint webinar collaboration on LAN & Wi-Fi optimization with AI for multi-site business networks, featuring SFR Business Market Manager Alain Chan and Extreme Networks Sales Engineer Manager Frédéric Aguilar. Focus on anticipating capacity needs, detecting anomalies, and optimizing network performance.
• Trend MicrocoreTechnology or IntegrationSFR Business is a Gold Partner of Trend Micro, providing EDR/MDR solutions from subscription through deployment and operation. Partnership enables managed detection and response services for enterprise cybersecurity.
• CybereasoncoreTechnology or IntegrationEDR solution partnership providing advanced endpoint protection extending from terminals across the entire enterprise. Cybereason's AI-driven detection capabilities integrated into SFR Business security offerings.
• Palo Alto NetworkscoreTechnology or IntegrationSFR Business holds the highest level of commercial and technical expertise (Diamond Innovator certification) on Palo Alto products, reconducted in 2023. Deep integration of next-generation firewall and security platform capabilities.
• MicrosoftcoreTechnology or IntegrationIntegration of Microsoft Teams for business telephony and unified communications through Pack Business Unifié and Pack Business Corporate solutions. Enables enterprise collaboration and telephony convergence.
• Public Procurement Frameworks (CAIH, UGAP, La Canut, Gigalis)coreChannel Partner/ Reseller/ DistributorGovernment procurement framework partnerships enabling SFR Business to provide telecom and IT services to public sector organizations. Frameworks include CAIH, UGAP, La Canut, and Gigalis for various public administration segments.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Orange Business Services: The B2B division of Orange, France's incumbent telecom operator, offering fixed/mobile, cloud, cybersecurity, IoT, and UC to enterprise and public sector customers. Most directly comparable to SFR Business on geographic coverage, full-stack portfolio, and customer segments including Grand Comptes.
• Bouygues Telecom Entreprises: B2B arm of Bouygues Telecom competing with SFR Business across mobile, fixed, fiber, cloud, and cybersecurity for French SMEs, mid-market, and large accounts. Operates similar fixed-mobile convergence and partner channel model with overlapping customer base.
• Hub One: French B2B telecom operator (Air France-KLM group subsidiary) specializing in enterprise connectivity, SD-WAN, IoT, and managed services for airports, logistics, and large enterprises. Comparable as a focused French B2B telecom with similar product mix but narrower industry verticals.
• CELESTE: French B2B fiber and cloud operator serving SMEs, mid-market, and enterprise customers with fiber, SD-WAN, hosted infrastructure, and managed services. Comparable mid-sized French B2B telecom with similar partner-led distribution approach.

Broad incumbents

• Vodafone Business: Enterprise division of Vodafone offering mobile, fixed, IoT, cloud, and security across European markets. Comparable as a major European operator with overlapping enterprise portfolio, but with substantially broader geographic footprint.
• BT Global Services: Enterprise division of BT Group providing global managed network services, security, cloud, and UC to multinational and European customers. Comparable full-stack enterprise telecom provider with similar managed services and security capabilities.

Regional players

• T-Systems (Deutsche Telekom): Enterprise ICT arm of Deutsche Telekom offering cloud, security, SD-WAN, IoT, and managed services primarily across DACH and broader Europe. Comparable as a major European operator-owned enterprise ICT provider with similar sovereign cloud positioning in its home market.

Emerging players

• OVHcloud: European cloud provider headquartered in France with SecNumCloud-qualified sovereign cloud, bare metal, and hosted private cloud offerings. Comparable as a sovereign cloud alternative competing for the same French public sector and regulated workloads.
• Outscale (Dassault Systèmes): French sovereign cloud provider (part of Dassault Systèmes) holding SecNumCloud qualification and targeting public sector and regulated enterprises. Comparable as a French sovereign cloud competitor with overlapping customer base in government and OIV.
• Axians (VINCI Energies): European ICT brand of VINCI Energies providing enterprise connectivity, SD-WAN, cloud, cybersecurity, and managed services across multiple European countries. Comparable as an integrator-led B2B telecom and ICT services provider targeting enterprise and public sector customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/sfr_business
• YouTubeyoutube.com/c/SFRBusiness
• Facebookfacebook.com/SFRBusiness
• LinkedInlinkedin.com/company/sfr-business

Compliance17 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SFR Business