The Phoenix Partnership

What The Phoenix Partnership does

The Phoenix Partnership (TPP) is a UK-based healthcare technology company founded in 1997 that develops, licenses, and supports SystmOne, a unified electronic patient record (EPR) platform used by the National Health Service and a growing set of international health systems. The platform manages 61 million electronic health records across 7,800+ NHS organisations and 300,000+ clinical users, spanning 25+ care settings including General Practice, Hospital, Mental Health, Primary & Community Care, Urgent Care, and Social Care. The product portfolio includes clinician-facing tools (Brigid mobile app for community nursing), patient-facing apps (Airmid, Wayfinder, SystmConnect), and platform services for population health and clinical research, all built on a shared infrastructure supporting cross-organisational care continuity.

TPP operates a B2B enterprise software model, generating revenue through annual subscription contracts sold directly to NHS trusts, foundation trusts, GP practices, primary care networks, and other healthcare providers. Distribution runs through the NHS Digital Care Services Framework, NHS Digital's IM1 pairing integration process, GP Connect (FHIR-based), and direct enterprise field sales. The company is an accredited supplier on the NHS Digital framework, holds ISO 13485 (medical device QMS), ISO 27001, ISO 20000-1, ISO 14001, and Cyber Essentials Plus certifications, and is registered with the UK Information Commissioner's Office. TPP offers a documented integration API suite and supports interoperability via NHS Login, NHS Notify, and GP Connect.

The company is privately held and founder-led by Frank Hester OBE, headquartered in Horsforth, Leeds. Beyond the UK, TPP has extended SystmOne into Malaysia, Jamaica, Vietnam, and the Philippines. Recent strategic activity has centred on AI-augmented clinical automation (Auto-Review Rules Engine launched 2024-03, AI-Powered DNA Rate Reduction launched 2025-11), continued EPR wins in mental health and community trusts (including Coventry & Warwickshire Partnership NHS Trust in 2025), and ongoing investment in compliance credentials required for NHS procurement.

Name

The Phoenix Partnership

Legal name

The Phoenix Partnership (Leeds) Ltd.

Website

https://tpp-uk.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

The Phoenix Partnership (TPP) develops SystmOne, a unified electronic patient record platform serving 7,800+ NHS organisations and 300,000+ clinical users across 25+ care settings in the UK and select international markets, sold via enterprise subscription contracts.

Ownership category

akta.pro rank

Product category

Healthcare Software (Electronic Health Records)

NAICS

Health Care and Social Assistance (62)

SIC

Services-Health Services (8000)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industries

Patient Intake, Digital Registration & eForms (HLACAEAF), Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

Keywords

• Electronic health records
• Clinical software systems
• Patient record management
• Healthcare interoperability
• NHS digital solutions

Headquarters

HQ city

Leeds

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. EHR/EMR Software Licensing: TPP generates revenue through licensing its SystmOne electronic health record software to NHS trusts, GP practices, hospitals, and other healthcare organisations. Software is sold through enterprise contracts with NHS organisations.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

TPP develops and licenses SystmOne, a unified electronic patient record (EPR) platform used by NHS trusts, GP practices, hospitals, mental health services, community care, and social care providers across the UK. The platform manages 61 million electronic health records, supports 300,000+ users across 7,800 NHS organisations, and spans 25+ care settings. Complementary patient-facing apps (Airmid, Wayfinder, SystmConnect) and clinician apps (Brigid) extend the platform to mobile and patient engagement use cases.

Product overview

TPP provides SystmOne, a unified electronic patient record (EPR) platform with modules spanning General Practice, Hospital, Mental Health, Primary & Community Care, Urgent Care, and Social Care settings. The platform manages 61 million electronic health records across 7,800+ NHS organisations with 300,000+ users. Supporting patient-facing apps include Wayfinder (appointment management), Airmid (patient health records access), and Brigid (community nursing mobile app). SystmConnect enables online patient-provider communication. Data and Research tools support population health analytics. Collaborative Working features enable cross-organisational data sharing. All products share infrastructure, systems, and technology for a consistent experience.

Differentiator

Problem solved

Functional benefit

Brands

• SystmOne: Core electronic health record (EHR) software used by NHS organisations across primary care, hospital, mental health, and community settings.
• SystmConnect
• Airmid
• Brigid
• Wayfinder

Products and services

• SystmOne Core electronic patient record (EPR) platform used by healthcare professionals across 25+ care settings including General Practice, Hospital, Mental Health, Community, and Social Care. Manages 61 million electronic health records for 7,800+ NHS organisations and 300,000+ users.
• Airmid Patient-facing smartphone application providing patients with access to and ability to contribute to their personal health and care records. Supports family access and research participation features.
• Brigid Clinician-facing mobile application for community nursing teams enabling viewing and management of live patient records on smartphones in real time, including appointments and clinical notes at the point of care without requiring a laptop or paper.
• Wayfinder Mobile and PC application enabling patients to communicate with healthcare providers, manage appointments and visits. Information entered flows into the patient's electronic medical record within SystmOne.
• SystmConnect Online consultation and request management tool enabling patients to submit requests and communicate with healthcare providers via mobile device or PC. Data entered flows directly into the SystmOne electronic medical record.

Quantifiable outcome

• 30 minutes per GP per day time savings from auto-review rules engine
• +4 more outcomes

Named customers11 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature8 records

Partnerships

Five partnerships are on record, tiered notable and core.

• Provide CommunitynotableImplementation/ SI/ Consulting Partner · 5 April 2023Provide Community is a community healthcare provider that implemented TPP's Brigid app for community nursing teams. The collaboration enabled real-time patient record access on smartphones.
• NHS England - NHS NotifycoreTechnology or IntegrationTPP integrates with NHS Notify Service to send patients communications relating to their health and care on behalf of healthcare providers. NHS Notify is provided by NHS England.
• NHS England - NHS LogincoreTechnology or IntegrationTPP products (Airmid, SystmConnect, Wayfinder) support NHS login for patient identity verification. NHS England manages identity verification services as data controller for login credentials.
• NHS Digital - GP ConnectcoreTechnology or IntegrationTPP participates in GP Connect, the national FHIR-based interoperability programme enabling data sharing across GP systems. GP Connect is managed by NHS Digital.
• NHS Digital - IM1coreTechnology or IntegrationTPP is an accredited supplier under the Digital Care Services Framework for IM1 pairing integration. Third-party suppliers complete SCAL and submit to NHS Digital's IM1 Team for approval.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• EMIS Group: EMIS is the other dominant UK primary care EHR vendor (EMIS Web), competing head-to-head with TPP's SystmOne across NHS GP practices and increasingly in secondary care. Most directly comparable on UK NHS footprint, customer base, and product scope.
• System C Healthcare: UK-based EHR/EPR vendor focused on NHS trusts, community, and social care deployments. Direct competitor in UK acute and community settings with comparable NHS-only GTM motion.
• IMS MAXIMS: UK and Ireland EPR vendor with deployments across NHS trusts. Competes with TPP in the acute hospital segment and shares a similar UK-centric, NHS-focused go-to-market approach.

Broad incumbents

• Epic Systems: US-founded EHR incumbent now expanding aggressively in the UK and Europe with large acute EPR deployments. Competes with TPP in UK hospital and integrated care settings and represents the primary scale challenger.
• Oracle Health (formerly Cerner): Global EHR/EPR giant with deep UK NHS presence, particularly in acute and community care. Competes with TPP's Hospital and Mental Health modules and benefits from Oracle's broader technology platform.
• MEDITECH: Long-established acute-care EHR vendor with growing UK and international footprint. Overlaps with TPP's Hospital module in the acute EPR procurement market.
• InterSystems: Provider of HealthShare, an interoperability and unified care record platform widely used across the NHS. Competes with TPP's Collaborative Working and data integration capabilities at the ICS/shared record layer.
• Veradigm (formerly Allscripts): Global EHR and practice management vendor with NHS and international deployments. Overlaps with TPP on ambulatory, acute, and population health product lines, though with a much larger commercial footprint.

Regional players

• Cegedim: European health IT vendor with EHR, patient engagement, and physician software across France and other geographies. Comparable in scale and product breadth to TPP, though primarily Continental European in focus.

Emerging players

• Patients Know Best: UK-based patient-held record platform integrating with NHS systems. Competes with TPP's Airmid and Wayfinder patient apps in the patient-facing digital front door category.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/TPP_SystmOne
• YouTubeyoutube.com/channel/UCJyeHluMexXjlzUGV6X4daA
• LinkedInlinkedin.com/company/671511

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Phoenix Partnership