Kissimmee Guest Services

What Kissimmee Guest Services does

Kissimmee Guest Services (KGS, operating as KGS Tickets) is a privately held Florida corporation founded in 1997, headquartered in Celebration, FL. The company operates as an authorized ticket reseller for major Central Florida attractions, purchasing tickets at wholesale prices through direct authorized relationships with Walt Disney World Resort, Universal Orlando Resort, SeaWorld/Busch Gardens, LEGOLAND Florida, Kennedy Space Center, and other operators, then reselling them to consumers at discounted prices. Revenue is generated primarily through the margin between wholesale acquisition cost and retail price (transaction fee model), supplemented by secondary advertising revenue from Google AdSense/AdExchange on the company website.

KGS sells to two primary customer bases. The first is B2C tourist families planning Central Florida vacations, served through the kgstickets.com e-commerce site, phone sales, and a physical office where customers can pick up tickets. The second is a B2B referral channel comprising over 200 property management and travel companies that recommend KGS to thousands of families annually. A smaller group-ticket vertical serves competitive sports teams visiting Orlando for tournaments. The product catalog spans theme parks, water parks, marine parks, dinner shows, indoor/outdoor adventure venues, and Orlando City SC and Orlando Magic sporting events, backed by a Low Price Guarantee that matches or refunds competitor pricing within seven days.

The business is founder/owner-operated with no disclosed venture capital or private equity backing, 11-50 employees, a single office location, and distribution limited to a brick-and-mortar and e-commerce model using standard delivery options (office pickup, email, USPS Priority, express, and international shipping to UK/Canada). The technology footprint is non-proprietary — the company explicitly states it has no proprietary technology and operates as a traditional ticket distribution business. Distribution relies on organic SEO, content marketing via an active blog, email newsletter, and the B2B partner referral network. Christine Brady is listed as Co-Founder and Customer Service Representative.

Name

Kissimmee Guest Services

Legal name

Kissimmee Guest Services, Inc.

Website

https://kgstickets.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Kissimmee Guest Services (KGS Tickets) is a privately held, authorized ticket reseller founded in 1997 in Celebration, Florida. It purchases attraction tickets at wholesale from Disney, Universal, SeaWorld, and other Central Florida operators and resells them at discounts to tourist families and via a network of 200+ property management and travel company referrals.

Ownership category

akta.pro rank

Product category

Attraction Ticket Reselling

NAICS

Tour Operators (56152)

SIC

Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Travel Subscription, Membership & Deal Clubs (THAKAAAL)

akta.pro secondary industry

Group Sales, Hospitality & VIP Package Ticketing (MPAGAJAK)

Keywords

• Discount attraction tickets
• Theme park tickets
• Authorized ticket reseller
• Ticket broker services
• Vacation ticket sales

Headquarters

HQ city

Florida

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Ticket Sales: KGS purchases attraction tickets at wholesale prices from authorized relationships with Disney, Universal Orlando, SeaWorld, and other Central Florida attractions. The company resells these tickets to consumers at discounted prices, earning revenue from the margin between wholesale and retail pricing. This is the primary revenue stream.
2. Advertising Revenue: KGS displays third-party advertisements through Google's AdSense and AdExchange networks on their website. This serves as a secondary revenue stream.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels5 records

Core offering

Kissimmee Guest Services (KGS Tickets) is an authorized ticket reseller that purchases attraction tickets at wholesale from Disney, Universal Orlando, SeaWorld, and other Central Florida attractions and resells them to consumers at discounted prices. The company offers tickets for theme parks, water parks, dinner shows, indoor/outdoor adventures, and sporting events, delivered via office pickup, email, USPS Priority, or express shipping.

Product overview

Kissimmee Guest Services (KGS Tickets) operates as an authorized ticket reseller and discount attraction ticket broker for Central Florida. The company's core product is a comprehensive portfolio of discounted attraction tickets spanning theme parks (Walt Disney World Resort, Universal Orlando Resort), marine parks (SeaWorld, Discovery Cove), adventure venues (Busch Gardens, LEGOLAND Florida, Kennedy Space Center), water parks, indoor/outdoor adventures, dinner shows, and sporting events (Orlando City, Orlando Magic). The primary offering is individual attraction tickets sold at prices below gate rates, supplemented by group ticket packages. All tickets are backed by a Low Price Guarantee that matches or refunds differences from competing authorized sellers.

Differentiator

Problem solved

Functional benefit

Products and services

• Walt Disney World Resort Tickets Discounted tickets for Magic Kingdom, Epcot, Disney's Animal Kingdom, and Disney's Hollywood Studios, sold as an authorized Walt Disney World ticket reseller.
• Universal Orlando Resort Tickets Discounted tickets for Universal Studios Florida, Universal's Islands of Adventure, and Universal's Volcano Bay, sold as an authorized Universal Orlando ticket seller.
• SeaWorld / Busch Gardens Tickets Discounted tickets for SeaWorld Orlando and Busch Gardens Tampa, providing access to marine life exhibits and thrill rides as an authorized SeaWorld ticket seller.
• LEGOLAND Florida Resort Tickets Tickets for LEGOLAND Florida Resort including theme park, water park, and botanical garden access offered at discounted pricing.
• Kennedy Space Center Tickets Tickets for Kennedy Space Center Visitor Complex including launch area tours and astronaut encounters offered at discounted pricing.
• Medieval Times Dinner Show Tickets Discounted tickets for Medieval Times dinner and tournament show featuring knights, horses, and medieval combat performances.
• Water Park Tickets Discounted tickets for Disney's Blizzard Beach Water Park, Disney's Typhoon Lagoon Water Park, and other Central Florida water parks.
• Discovery Cove Tickets Tickets for Discovery Cove marine attraction offering dolphin swimming and tropical reef experiences.
• Indoor Adventure Tickets Tickets for indoor attractions including Altitude Trampoline Park, Andretti Indoor Karting, ICON PARK, WonderWorks, Cirque, Crayola Experience, and other indoor entertainment venues.
• Outdoor Adventure Tickets Tickets for outdoor attractions including Boggy Creek Airboat Rides, Funspot, Gatorland, Revolution Adventures, StarFlyer, and Wild Florida.
• Dinner Show Tickets Tickets for various dinner show attractions in the Orlando area including Medieval Times.
• Sporting Event Tickets (Orlando City / Orlando Magic) Tickets for Orlando City Soccer and Orlando Magic sporting events.
• Group Tickets Discounted group ticket packages for sports teams, organizations, and large parties visiting Central Florida attractions, including competitive sports teams and tournaments.

Quantifiable outcome

• In business since 1997 with 27+ years of continuous operation
• +2 more outcomes

Named customers4 records

Segments4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Walt Disney World ResortcoreChannel Partner/ Reseller/ DistributorKGS has been an Authorized Walt Disney World Ticket Seller since 1997. They purchase tickets at wholesale through Disney's authorized reseller program and resell to consumers at discounted prices. All tickets are registered in Disney's system and guaranteed to work at park gates. KGS holds the Authorized Ticket Seller designation and displays the official Disney Authorized Ticket Seller logo.
• Universal Orlando ResortcoreChannel Partner/ Reseller/ DistributorKGS is an Authorized Ticket Seller for Universal Orlando Resort, selling tickets for Universal Studios Florida, Universal's Islands of Adventure, and Universal's Volcano Bay. Tickets are obtained through their authorized reseller relationship and guaranteed valid at park entry.
• SeaWorld OrlandocoreChannel Partner/ Reseller/ DistributorKGS is an Authorized Ticket Seller for SeaWorld, selling tickets for SeaWorld Orlando and Busch Gardens Tampa. As an authorized reseller, they provide discounted tickets that are valid at park gates.
• LEGOLAND Florida ResortcoreChannel Partner/ Reseller/ DistributorKGS sells tickets for LEGOLAND Florida Resort including theme park and water park tickets. As an authorized reseller, they provide discounted pricing for visitors.
• Kennedy Space Center Visitor ComplexcoreChannel Partner/ Reseller/ DistributorKGS offers tickets for the Kennedy Space Center Visitor Complex, approximately one hour east of Orlando's theme parks. They sell tickets as an authorized reseller.
• Medieval TimesminorChannel Partner/ Reseller/ DistributorKGS sells tickets for Medieval Times dinner show in Kissimmee, offering discounted pricing for this dinner theater attraction.
• Discovery CoveminorChannel Partner/ Reseller/ DistributorKGS offers tickets for Discovery Cove, the marine park and swim-with-dolphins experience operated by SeaWorld.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Undercover Tourist: Authorized discount ticket reseller for Orlando and other major U.S. theme park destinations, selling directly to consumers online with a comparable product mix and price-match guarantee model.
• Official Ticket Center: Authorized discount ticket reseller for Orlando theme parks including Disney, Universal, and SeaWorld, operating with a similar online-plus-phone sales model targeting Central Florida tourists.
• Park Savers: Discount theme park ticket broker for Disney World, Universal Orlando, and SeaWorld, targeting the same tourist family segment with comparable pricing and delivery options.
• Get Away Today: Authorized theme park ticket reseller focused on Disneyland and Southern California, with a comparable brick-and-mortar and online distribution model serving vacation-bound families.

Regional players

• Maple Leaf Tickets: Discount Orlando theme park ticket reseller primarily serving Canadian tourists, with similar product offerings but focused on cross-border customer acquisition.

Broad incumbents

• Disney World (Walt Disney Co.): Direct upstream supplier and the dominant distribution channel for Orlando theme park tickets, which competes with KGS through direct pricing, annual passes, and Disney's own promotional channels.
• Viator (Tripadvisor): Major online travel platform selling attraction tickets globally, including Orlando theme parks; represents the digital-scale competitive threat to small authorized resellers.
• Expedia: Large online travel agency bundling theme park tickets with flights, hotels, and packages, offering consumers a one-stop alternative to single-category resellers like KGS.
• Costco Travel: Membership-based travel service offering discounted theme park tickets and vacation packages to Costco members, representing an indirect competitor in the discount ticket space.

Others

• Avis Budget Group: Car rental partner already integrated into KGS's website, illustrating the cross-sell ecosystem of ancillary travel services that KGS could expand into as a bundle with attraction tickets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/KGStickets
• Facebookfacebook.com/KGStickets
• LinkedInlinkedin.com/company/kissimmee-guest-services

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kissimmee Guest Services