NuAxis Innovations

What NuAxis Innovations does

NuAxis Innovations is a private, Vienna/Tysons, Virginia-based federal IT services company founded in 2002 that provides IT modernization, customer experience (CX) transformation, and applied AI solutions to U.S. federal government agencies. Its primary customers include the Department of Labor, Department of Interior, Bureau of Land Management, Bureau of Safety and Environmental Enforcement, GSA, FAA, IRS, U.S. Navy, USDA, HHS, and the National Park Service. The company sells exclusively through federal contract vehicles and task orders using an enterprise field-sales motion and does not disclose public pricing, operating on quote-based, multi-year federal engagements.

The company's core intellectual property centers on two branded offerings: DevSecCXOps, a proprietary methodology that integrates human-centered CX principles throughout the technology development lifecycle, and the NuAI Accelerators suite, a set of five AI-powered modules covering CX, ITSM, AI-Assisted Development, DataOps, and Security. These are complemented by platform implementation services across ServiceNow, AWS, Microsoft, Salesforce, Medallia, Nexthink, Qualtrics, Unqork, Appian, and Atlassian, and by the SBA-approved 8(a)/WOSB/EDWOSB MakNuAx joint venture with Makpar, which provides set-aside contract access. Deployed solutions include a ServiceNow-based Service Central portal at DOL serving 16,000 employees and processing 14,000+ tickets per month, and Faster Permits tooling at DOI covering 400+ permit types.

Revenue is generated through professional services (federal IT services and consulting) and platform implementation services delivered under multi-year federal contracts. The company employs 251–500 staff and is led by CEO Raza Latif and Chairman Imran Akram, with functional leadership including a Director of CX, Director of Capture, and Director of Innovation. NuAxis is privately held with no disclosed funding rounds, acquisitions, or external institutional ownership, and operates exclusively in the U.S. federal market.

Name

NuAxis Innovations

Legal name

NuAxis Innovations

Website

https://nuaxis.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

251–500 employees

Short description

NuAxis Innovations is a private federal IT services company providing IT modernization, customer experience (CX) transformation, and AI-powered automation tools to U.S. federal government agencies via proprietary DevSecCXOps methodology and NuAI Accelerators.

Ownership category

akta.pro rank

Product category

Federal IT Services & Consulting

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)

akta.pro primary industry

Software Engineering & Application Modernization (BPAHAEAD)

akta.pro secondary industries

Customer Experience (CX) & Digital Experience (BPAHAEAC), Application Maintenance & Support (AMS) (BPAEAFAC), UI/UX Engineering & Front-End Modernization (BPAEAFAH)

Keywords

• Federal IT services
• IT modernization
• Customer experience
• ServiceNow implementation
• AI-powered automation

Headquarters

HQ city

Vienna

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Federal IT Services and Consulting: NuAxis generates revenue through federal government contracts and task orders, providing IT modernization, CX transformation, and operations services to federal agencies. The company uses contract vehicles to deliver services.
2. Platform Implementation Services: Implementation and integration services for platforms like ServiceNow, AWS, Microsoft, Salesforce, and other enterprise software used by federal clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

NuAxis Innovations provides IT modernization, customer experience (CX) transformation, and managed operations services to U.S. federal government agencies. The firm combines its proprietary DevSecCXOps methodology and NuAI Accelerators (AI-powered tools for CX, ITSM, DataOps, and Security) with implementation services for commercial platforms such as ServiceNow, AWS, Microsoft, and Salesforce to consolidate service desks, digitize permitting workflows, and modernize legacy federal IT systems.

Product overview

NuAxis Innovations is a federal IT services company that operates as a platform-plus-professional-services organization. Its core proprietary offerings center on the DevSecCXOps methodology — an approach that integrates customer experience throughout the technology development lifecycle — and the NuAccelerators/NuAI suite of AI-powered modules (covering CX, ITSM, AI-assisted development, DataOps, and Security). These AI modules are delivered alongside professional implementation services for a broad range of commercial platforms (ServiceNow, Medallia, AWS, Microsoft, Salesforce, Nexthink, Qualtrics, Unqork, Appian, Atlassian). The MakNuAx joint venture with Makpar provides additional predictive analytics and proactive service desk tooling. Case-specific solutions span federal permitting modernization (Faster Permits), service desk/contact center management, enterprise IT operations, and the GovCX Collective community for federal CX practitioners. The company does not sell packaged software products; its offerings are professional services augmented by proprietary methodologies and accelerators.

Differentiator

Problem solved

Functional benefit

Brands

• NuAI Accelerators: Suite of custom AI tools including NuAI for CX, NuAI for ITSM, NuAI for AI-Assisted Development, NuAI for DataOps, and NuAI for Security
• DevSecCXOps
• MakNuAx
• GovCX Collective

Products and services

• NuAccelerators (NuAI Accelerators) Suite of custom AI-powered tools that automate DevSecCXOps, including NuAI for CX, NuAI for ITSM, NuAI for AI-Assisted Development, NuAI for DataOps, and NuAI for Security. Sold to federal government agencies to automate IT and customer experience workflows.
• DevSecCXOps NuAxis's proprietary approach that integrates the customer throughout the technology development lifecycle, combining DevSecOps with human-centered design and customer experience methodologies. Delivered to federal agency clients.
• Mission Systems + Applications Service line covering DevSecCXOps, Big Data, AI/ML, and Applied CX for mission-critical federal government applications and systems.
• Operations Operational services including Cloud migration and expansion, Enterprise IT Operations, Consolidation, and Contact Center / Service Desk management for federal agencies.
• Platform Services Implementation and integration services across commercial platforms including ServiceNow, Medallia, AWS, Microsoft, Salesforce, Nexthink, Qualtrics, Unqork, Appian, and Atlassian to modernize federal IT environments.
• Faster Permits Digital solution for modernizing federal permitting processes, including dynamic forms, proactive applicant guidance, and real-time status updates. Applied at the U.S. Department of Interior to simplify 400+ permit types.
• MakNuAx SBA-approved joint venture (8(a)/WOSB/EDWOSB certified) between NuAxis and Makpar offering federal agencies full-spectrum IT modernization services, including predictive analytics, AI-powered insights, and proactive service desk tooling via MakNuAx dashboards.

Quantifiable outcome

• 95% of VIP service tickets resolved within one hour
• +4 more outcomes

Named customers14 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability9 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and supporting.

• ServiceNowcoreTechnology or IntegrationServiceNow is a primary platform partner. NuAxis is a ServiceNow partner with a dedicated ServiceNow practice implementing ITSM and platform solutions for federal clients.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS Partner Network member providing cloud infrastructure and platform services to federal clients.
• MicrosoftcoreTechnology or IntegrationMicrosoft Solutions Partner with capabilities across Azure cloud, Microsoft 365, and enterprise solutions for government clients.
• SalesforcesupportingTechnology or IntegrationPlatform partner for CRM and customer experience solutions.
• MedalliasupportingTechnology or IntegrationPartner for customer experience and feedback management solutions.
• NexthinksupportingTechnology or IntegrationDigital employee experience management platform partner.
• QualtricssupportingTechnology or IntegrationExperience management and survey platform partner.
• HIT GlobalsupportingTechnology or IntegrationServiceNow specialist partner for federal implementations.
• MakparcoreStrategic or Co-development PartnerSBA-approved joint venture (MakNuAx) between NuAxis and Makpar for full-spectrum IT modernization services. MakNuAx is 8(a)/WOSB/EDWOSB certified.
• UnqorksupportingTechnology or IntegrationNo-code platform partner for government applications.
• AppiansupportingTechnology or IntegrationLow-code process automation platform partner.
• AtlassiansupportingTechnology or IntegrationCollaboration and project management tools partner.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Unison Technologies: Unison Technologies is a mid-sized federal IT services and management consulting firm providing CX, cloud, and digital services to civilian agencies, comparable in scale and customer profile to NuAxis.
• Maximus: Maximus operates federal citizen-services and contact-center programs, directly comparable to NuAxis's DOL service desk and CX operations work across federal civilian agencies.
• REI Systems: REI Systems is a mid-sized federal IT services and digital transformation firm serving civilian agencies (e.g., GSA, Treasury, HHS), directly comparable to NuAxis in size, customer mix, and ServiceNow/Agile delivery focus.

Broad incumbents

• Booz Allen Hamilton: Booz Allen Hamilton is the dominant federal digital and IT consulting prime, often competing with mid-tier federal services firms like NuAxis on CX, cloud, and modernization programs at much larger scale.
• Leidos: Leidos is one of the largest federal IT and digital services contractors, competing with NuAxis for federal modernization, CX, and service desk work across many of the same agencies (DOL, DOI, HHS, Navy).
• SAIC: SAIC is a large federal IT services prime delivering digital modernization, cloud, and CX solutions across federal civilian and defense, overlapping with NuAxis's federal modernization and ServiceNow-based delivery footprint.
• ICF International: ICF is an established public-sector-focused consulting and digital services firm with deep federal civilian agency relationships and CX/modernization capabilities, serving many of the same federal customers as NuAxis.
• Accenture Federal Services: Accenture Federal Services delivers large-scale federal digital transformation, cloud, and CX work and is a frequent competitor to NuAxis on ServiceNow, Salesforce, and CX-led modernization deals.
• ManTech (now CGI Federal): CGI Federal (acquired ManTech) is a large federal IT and modernization services provider with deep federal civilian/defense contracts, comparable to NuAxis on mission-IT and platform-based delivery but at materially greater scale.
• Deloitte Government & Public Services: Deloitte's GPS practice competes with NuAxis on federal digital modernization, CX, and human-centered design engagements, typically at the larger end of the deal-size spectrum.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/nuaxis-llc
• Xx.com/nuaxis
• Facebookfacebook.com/nuaxis

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NuAxis Innovations