Integrated Research

What Integrated Research does

Integrated Research (ASX: IRI) is an Australian-headquartered observability software company founded in 1988, selling the Prognosis platform to enterprise customers for monitoring critical IT infrastructure, payments, and unified communications environments. The platform ingests metrics, logs, and traces from multi-vendor, hybrid, and multi-cloud deployments and is delivered through three product suites: Collaborate (UC&C observability across Microsoft Teams, Cisco, Webex, Avaya, Zoom, and NICE CXone), Transact (payments observability covering card, high-value, and real-time payments), and Infrastructure (mission-critical systems including HPE Nonstop). The company's stated scale metrics include monitoring over 80 billion transactions annually and 600 million daily for major banks, with a customer base of more than 1,000 organizations across 60+ countries including Woolworths, BT, Vodafone, Rabobank, CDW, and Asurion.

The technology stack is anchored by the Prognosis core platform, supplemented by Iris, a natural language AI intelligence layer that exposes conversational querying across all product suites, and Elevate, a fully managed observability-as-a-service delivery model built on AWS infrastructure. Iris is being progressively extended into vertical-specific variants (Iris for Card Payments, Iris for HPE Nonstop), while Prognosis 13.3 introduced native NICE CXone integration for contact center observability. Distribution is primarily through direct enterprise field sales complemented by the IR Partner Community channel program and free IR Academy training, with GDPR compliance disclosed and SOC/HIPAA-relevant reference customers in healthcare.

IR's business model is a recurring software subscription model with annual billing cadence, augmented by professional services for implementation and customized training. H1 FY26 statutory revenue was $28.3M (down 2% YoY) with an EBITDA loss of $3.1M driven by a softer renewals book and a $4.8M expected credit loss from a single client; the company ended the period with $43.6M in cash and no debt. Management is executing an explicit AI-first pivot, reporting 12% new client revenue growth and 110% expansion revenue growth from Iris and Elevate while cautioning that the transition will pressure profitability in the near to medium term.

Name

Integrated Research

Legal name

Integrated Research Ltd

Website

https://ir.com

Company type

Public

Founded year

1988

Operating status

Operating

Headcount range

251–500 employees

Short description

Integrated Research (ASX: IRI) is an Australian enterprise observability software company that provides the Prognosis platform for monitoring payments, unified communications, and mission-critical IT infrastructure across multi-vendor, hybrid, and multi-cloud environments for 1,000+ customers in 60+ countries, now augmented by the Iris AI layer and the Elevate managed service.

Ownership category

akta.pro rank

Product category

IT Infrastructure Observability Software

NAICS

Software Publishers (513210), Computer Systems Design and Related Services (5415)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)

akta.pro secondary industry

Integration Monitoring, Observability & AIOps for Integration (HDAEAIAH)

Keywords

• IT infrastructure observability
• Unified communications monitoring
• Payment transaction analytics
• Performance management software
• AI-powered observability platform

Headquarters

HQ city

North Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Licenses and Subscriptions: IR generates revenue primarily through software licensing and subscription arrangements for its Prognosis platform and its product suites (Collaborate, Transact, Infrastructure). The company reports statutory revenue, indicating a recurring software revenue model.
2. Prognosis as a Service (Elevate): Prognosis Elevate is delivered as a fully managed observability-as-a-service platform, representing a subscription/SaaS revenue stream utilizing AWS infrastructure.
3. Professional Services: Professional Services training and implementation services are offered alongside the software platform. IR Academy provides free self-service training, while customized professional services training is available through account managers.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

Integrated Research develops and sells the Prognosis observability platform and its product suites (Collaborate for unified communications, Transact for payments, and Infrastructure for mission-critical systems) to monitor and manage multi-vendor, hybrid, and multi-cloud IT environments. The Iris natural-language AI layer and the Elevate managed observability-as-a-service delivery model extend the platform's capabilities, serving enterprise customers in banking, telecommunications, healthcare, retail, and the public sector.

Product overview

Integrated Research offers a unified platform-plus-modules observability portfolio built on the Prognosis core platform. The platform is supplemented by Iris (natural language AI intelligence layer) and Elevate (Prognosis delivered as a service). Three product suites address distinct domains: Collaborate (UC&C observability for enterprise unified communications, contact centers, service providers, and voice/web/video testing), Transact (payment transaction observability covering card payments, high-value payments, and real-time payments), and Infrastructure (mission-critical infrastructure monitoring). All solutions share the Prognosis platform foundation and Iris AI layer for unified intelligence and cross-domain correlation.

Differentiator

Problem solved

Functional benefit

Brands

• Prognosis: The core observability platform that powers all IR solutions, providing real-time visibility across communications, payments, and critical IT infrastructure.
• Iris
• Elevate
• Collaborate
• Transact
• Infrastructure

Products and services

• Prognosis Platform
• Iris (AI Intelligence Layer) Conversational AI layer that lets IT and business users ask natural-language questions about transaction declines, call quality, and system performance, returning context-rich answers and recommended next steps without requiring syntax or dashboard stitching.
• Prognosis Elevate Prognosis platform delivered as a fully managed service on AWS, giving enterprise UC&C customers cloud-native observability without on-premise infrastructure.
• Collaborate (UC&C Observability Suite)
• Transact (Payments Observability Suite)
• Infrastructure (Mission-Critical Infrastructure Observability)
• Iris for Card Payments AI-powered observability assistant built on the Prognosis platform that lets card payments teams query transaction declines, approvals, volumes, and performance using natural language, with future releases planned for High Value Payments and Real-Time Payments domains.
• Iris for HPE Nonstop AI-powered conversational intelligence for HPE Nonstop environments, synthesizing real-time telemetry into guided insights to accelerate incident resolution for mission-critical infrastructure.
• Collaborate for NICE CXone Contact center observability offering that monitors performance across NICE CXone, BYOC infrastructure, and multi-vendor UC platforms from a single interface, with real-time dashboards, AI-powered CDR search, and historical trend analysis.

Quantifiable outcome

• 70% reduction in investigation time for a global bank using IR for high-value payments monitoring
• +8 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability5 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core.

• NICEcoreTechnology or Integration · 17 June 2026IR's Collaborate UC&C observability solution now supports NICE CXone as part of Prognosis 13.3, enabling enterprise teams to monitor performance across CXone, BYOC infrastructure, and multi-vendor UC platforms from a single interface. The integration provides real-time dashboards, AI-powered CDR search through Iris, and up to five years of historical data for trend analysis and SLA reporting.
• HPE (Hewlett Packard Enterprise)coreTechnology or Integration · 17 June 2026IR launched Iris for Nonstop, extending its conversational AI intelligence layer to HPE Nonstop environments by embedding it into the Prognosis Platform. Iris for Nonstop enables IT teams to query system health, performance, and capacity data using natural language. Available now with Prognosis 13.3 for clients using IR Infrastructure and the Prognosis Platform for HPE Nonstop.
• AWS (Amazon Web Services)coreTechnology or Integration · 4 November 2025Prognosis Elevate, IR's observability-as-a-service platform, is built utilizing AWS infrastructure with regional hosting options. AWS provides the cloud foundation for delivering Prognosis as a managed service to enterprise UC&C environments.
• Microsoft TeamscoreTechnology or IntegrationIR Collaborate provides monitoring and observability support for Microsoft Teams environments, enabling enterprise teams to track performance, call quality, and user experience across Teams deployments alongside other multi-vendor UC platforms.
• CiscocoreTechnology or IntegrationIR Collaborate provides multi-vendor UC observability including Cisco environments, supporting monitoring and troubleshooting for Cisco switches, routers, and UC platforms alongside other vendor solutions.
• Webex (Cisco)coreTechnology or IntegrationIR Collaborate monitors Webex collaboration environments as part of its multi-vendor UC observability coverage, providing unified visibility across Webex and other collaboration platforms.
• ZoomcoreTechnology or IntegrationIR Collaborate provides monitoring and observability support for Zoom environments, enabling organizations to track video conferencing quality, user experience, and platform performance within multi-vendor UC ecosystems.
• AvayacoreTechnology or IntegrationIR Collaborate supports monitoring and observability for Avaya UC platforms, providing visibility into Avaya PBX and collaboration environments as part of its multi-vendor UC coverage.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Splunk (Cisco): Platform for log analytics, monitoring, and observability, now part of Cisco. Splunk competes for the same enterprise telemetry and AIOps budget as IR, with substantially broader scale and now deeper UC/Cisco stack integration via the Cisco parent.
• Datadog: Cloud-native observability and monitoring platform covering infrastructure, APM, logs, and network performance. While Datadog focuses on cloud workloads rather than IR's UC/payments specialization, it competes for the same enterprise observability budget and increasingly adds AI-driven capabilities that overlap with IR's Iris layer.
• Sumo Logic: Cloud-native log management and observability platform with machine learning analytics. Overlaps with IR's infrastructure and AI-driven telemetry positioning, competing for enterprise monitoring spend with broader SaaS coverage than IR's vertical focus.
• Dynatrace: Enterprise observability and APM platform with AI-powered root cause analysis (Davis AI). Comparable to IR's Prognosis/Iris combination in delivering AI-driven observability across complex enterprise environments, though with broader scope rather than UC/payments specialization.
• New Relic: Observability platform spanning APM, infrastructure, logs, and digital experience monitoring. Competes with IR on enterprise monitoring budgets and has added AI-assisted troubleshooting capabilities that parallel IR's Iris positioning.
• Cisco AppDynamics: APM and application performance monitoring platform from Cisco. Direct overlap with IR's enterprise UC&C observability given Cisco's footprint in collaboration (Webex) and contact center, and competing for the same CIO-level observability spend.

Emerging players

• Catchpoint: Digital experience monitoring and observability platform focused on internet performance, synthetic monitoring, and real user monitoring. Adjacent to IR's UC quality and payments monitoring with overlapping enterprise buyers.

Direct peers

• NetScout Systems: Provider of performance management, service assurance, and cybersecurity solutions for service providers and enterprises. NetScout's nGeniusONE platform offers similar multi-vendor, mission-critical network and UC observability, serving comparable telecom and large-enterprise customers.
• Martello Technologies: Provider of performance monitoring and analytics solutions specifically for unified communications, Microsoft Teams, and contact center environments. Most direct competitor to IR's Collaborate UC&C product suite, targeting the same multi-vendor UC monitoring use cases.
• ScienceLogic: IT infrastructure monitoring and AIOps platform serving large enterprises and service providers. Comparable to IR's Prognosis in delivering unified visibility across hybrid, multi-vendor IT estates with an AI-driven analytics layer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/c/IR_WeAre
• Facebookfacebook.com/IRPrognosis
• LinkedInlinkedin.com/company/ir
• Xx.com/IRPrognosis

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrated Research