Alert 360

What Alert 360 does

Alert 360 (legal entity Alert 360 Opco, Inc.) is a U.S. home and business security provider founded in 1973 and headquartered in Tulsa, Oklahoma. The company designs, installs, and monitors professionally installed security systems for residential and commercial customers, operating two UL/FM/NISPOM-listed, TMA Five Diamond certified 24/7 monitoring centers in Tulsa and Los Angeles. Its product portfolio spans intrusion detection, fire and environmental monitoring, security cameras (indoor, outdoor, video doorbell, floodlight, CCTV), a full smart home automation suite (locks, thermostats, lighting, garage door control), and specialized commercial offerings including access control, multi-location management, and energy management.

The underlying technology backbone is Alarm.com's cloud platform, supplemented by direct integrations with video providers including Avigilon, Axis, Eagle Eye Networks, FLIR, Panasonic, Ubiquiti, Samsung, Speco, Uniview, and Vivotek, plus Amazon Alexa and Honeywell Total Connect. The company's Video Shield service layers AI-assisted threat detection, computer vision analytics, and process automation on top of this partner ecosystem, monitoring more than 7,000 cameras and processing over 500,000 video alarms monthly. Solar and powered Mobile Surveillance Units and Drone Patrol extend coverage to construction sites, parking lots, retail nurseries, and event venues.

Alert 360 operates a subscription-based recurring revenue model with monthly billing, supplemented by equipment sales (often subsidized with contract commitments), professional installation fees, and an authorized dealer plus referral program. Go-to-market combines field sales with in-home consultations, inside sales via phone and online quote requests, and branch-based local installation across a coast-to-coast service footprint. Customer segments are horizontal, serving homeowners and SMB and mid-market business owners, with a reported 20,000+ 5-star reviews at a 4.8/5 average and NPS scores consistently in the 80+ range.

Name

Alert 360

Legal name

Alert 360 Opco, Inc.

Website

https://alert360.com

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Alert 360 is a U.S. home and business security provider that designs, installs, and 24/7 monitors intrusion, video, and smart home systems for residential and SMB customers nationwide, operating UL/FM/NISPOM-listed, TMA Five Diamond certified monitoring centers in Tulsa and Los Angeles.

Ownership category

akta.pro rank

Product category

Home & Business Security Monitoring

NAICS

Security Systems Services (56162)

SIC

Auto Controls For Regulating Residential & Comml Environments (3822)

akta.pro primary industry

Professional Monitoring (Burglar/Intrusion) (HSAHAAAA)

akta.pro secondary industries

Remote Video Monitoring Services (Live/Virtual Guard) (HSAHACAB), Commercial & Industrial Alarm Monitoring (BPAKAFAB), Residential Alarm Monitoring (Burglar/Intrusion) (BPAKAFAA), Personal Emergency Response (PERS) & Medical Alert Monitoring (HSAHAAAL)

Keywords

• Home security systems
• Business security monitoring
• Video surveillance services
• Smart home automation
• Professional alarm monitoring

Headquarters

HQ city

Tulsa

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Professional Alarm Monitoring: Recurring monthly monitoring fees for 24/7 professional monitoring of security systems, including alarm monitoring for intrusion, fire, medical devices, smoke and carbon monoxide detectors. This is the primary revenue driver for the company.
2. Video Monitoring Services: Additional fees for remote and live video monitoring services including Video Shield offerings. Monitors over 7,000 cameras with 500,000+ video alarms processed monthly.
3. Security Equipment and Devices: Sale and installation of security hardware including cameras (indoor, outdoor, video doorbell, floodlight), sensors, smart locks, thermostats, lighting control, garage door control, and mobile surveillance units. Equipment may be subsidized upfront with contract commitments.
4. Smart Home Automation Services: Integration and control services for smart home devices including locks, lights, thermostats, and garage doors connected through the Alert 360 platform.
5. Professional Installation Services: Installation fees for professionally installed security systems. The majority of customers choose to pay nothing or a small amount upfront to begin service, with the company recovering costs through contract commitments.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

Alert 360 sells, installs and 24/7 professionally monitors home and business security systems, smart home automation devices, and a proactive AI-assisted video monitoring service called Video Shield. The company operates its own TMA Five Diamond certified, UL/FM/NISPOM-listed monitoring centers in Tulsa, OK and Los Angeles, CA, delivering intrusion, fire, CO, flood and medical alarm response combined with remote and live video monitoring, mobile surveillance units, drone patrol, and business access control, energy management and multi-location management.

Product overview

Alert 360 is a comprehensive home and business security and automation platform offering a modular, interconnected suite of products. At its core, the platform consists of professionally installed and monitored security systems (Home Security Systems and Business Security Systems) backed by 24/7 professional alarm monitoring from two TMA Five Diamond certified, UL/FM/NISPOM-listed monitoring centers (Tulsa and Los Angeles). The monitoring layer is powered by Video Shield, which combines AI-assisted remote and live video monitoring across more than 7,000 cameras. The product portfolio spans security cameras (indoor, outdoor, video doorbell, floodlight, CCTV), mobile/solar/powered surveillance units, drone patrol, intrusion detection sensors, safety devices (smoke, CO, flood, medical), and a full smart home automation suite (smart locks, thermostats, lighting, garage door control, smart home systems). Business-specific add-ons include access control, energy management, and multi-location management. Customers interact with all connected devices through the Alert 360 mobile app (iOS/Android) and Alarm.com-powered web portal, with Amazon Alexa voice control integration. The platform is designed for both residential and commercial customers across the United States.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Net Promoter Score consistently in the high 80s (world-class category)
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability7 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• AvigiloncoreTechnology or IntegrationAvigilon is one of Alert 360's technology partners for advanced monitoring services and camera solutions. Alert 360 delivers video monitoring through partnerships with leading global technology providers.
• Axis CommunicationscoreTechnology or IntegrationAxis Communications is a technology partner providing camera solutions integrated into Alert 360's security monitoring services.
• Eagle Eye NetworkscoreTechnology or IntegrationEagle Eye Networks provides cloud video management platform integrated with Alert 360's monitoring services.
• FLIRcoreTechnology or IntegrationFLIR provides thermal and security camera technology integrated into Alert 360's monitoring solutions.
• PanasoniccoreTechnology or IntegrationPanasonic is a technology partner for camera solutions in Alert 360's security monitoring offerings.
• UbiquiticoreTechnology or IntegrationUbiquiti provides networking and camera technology integrated with Alert 360's security monitoring services.
• SamsungcoreTechnology or IntegrationSamsung is a technology partner for security cameras and smart home devices integrated into Alert 360's ecosystem.
• Speco TechnologiescoreTechnology or IntegrationSpeco Technologies provides security cameras and technology integrated with Alert 360's monitoring services.
• UniviewcoreTechnology or IntegrationUniview provides IP camera and video surveillance technology integrated into Alert 360's security solutions.
• VivotekcoreTechnology or IntegrationVivotek provides network camera solutions integrated with Alert 360's video monitoring services.
• Alarm.comcoreTechnology or IntegrationAlert 360 uses Alarm.com's cloud-based platform as its primary technology backbone for security and smart home integration. Customers access systems through Alarm.com apps (iOS, Android) and web platform.
• ACS SecurityminorChannel Partner/ Reseller/ DistributorRelated company ACS Security (acssecurity.com) operates as a partner/distribution channel for security services.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• ADT: ADT is the largest US residential and commercial alarm monitoring company, offering professionally installed and monitored security systems backed by UL-listed monitoring centers — directly comparable to Alert 360's core offering at much larger scale.

Direct peers

• Vivint Smart Home: Vivint is a leading US smart home security provider combining professionally installed systems with home automation and 24/7 monitoring — the most direct one-to-one competitor to Alert 360's home security + smart home bundle.
• Brinks Home: Brinks Home (formerly Monitronics/Broadstone) provides professionally monitored home security with smart home integration across the US, competing head-to-head with Alert 360 in residential alarm monitoring and bundled automation.
• CPI Security: CPI Security is a regionally dominant southeastern US alarm monitoring provider with in-house monitoring centers and smart home/security packages, structurally comparable to Alert 360 in service model and product breadth.
• Guardian Protection: Guardian Protection is a mid-sized US home and business security company offering professionally installed alarm systems and 24/7 monitoring with smart home integration — a close like-for-like competitor in the same mid-market segment.
• Vector Security: Vector Security provides monitored home and commercial security solutions across the US with a strong focus on multi-location business accounts and smart home automation, mirroring Alert 360's residential and commercial split.
• Bay Alarm: Bay Alarm is a family-owned US alarm monitoring company operating its own monitoring center with residential and commercial security offerings, comparable in operating philosophy and product breadth to Alert 360.
• Stealth Monitoring: Stealth Monitoring is a leading US provider of live video monitoring services for commercial properties, directly comparable to Alert 360's Video Shield service in target market, technology, and proactive monitoring model.

Emerging players

• SimpliSafe: SimpliSafe is a leading DIY home security brand offering self-install systems with optional professional monitoring, representing the disruptive alternative model that competes with Alert 360's traditional professional-install contract business.
• Vivint (Commercial / Apex): Apex Satellite & Security (and other regional commercial alarm peers) provide commercial intrusion, access control, and video monitoring — directly competing with Alert 360's business security portfolio in mid-market and multi-location accounts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/Alert360USA
• YouTubeyoutube.com/c/Alert360USA
• Facebookfacebook.com/Alert360USA
• LinkedInlinkedin.com/company/alert360usa
• Instagraminstagram.com/Alert360USA

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A10 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alert 360