Heals Healthcare

Name

Heals Healthcare

Legal name

Heals Healthcare (Asia) Limited

Website

https://healshealthcare.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Digital Health Platform

NAICS

All Other Outpatient Care Centers (621498)

SIC

Services-Health Services (8000)

akta.pro primary industry

Consent, Privacy Management & Patient Identity (CIAM/Consent) (HLACAJAL)

akta.pro secondary industries

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH), Medication Adherence, Digital Therapeutics & Remote Coaching (condition-specific programs) (HLALAFAF)

Keywords

• Digital health platform
• Medical records management
• Healthcare appointment booking
• Medical insurance claims
• Blockchain health data

Headquarters

HQ city

Hong Kong

HQ country

Hong Kong SAR China

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare and Medical Services Platform: Heals Healthcare operates as a digital health platform connecting patients with healthcare providers. The platform facilitates medical appointments, stores medical records, processes insurance claims, and provides access to medical information. Revenue is generated through the facilitation of healthcare transactions and services within the ecosystem.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Heals Healthcare operates a digital health platform centered on the Heals mobile application, which enables individual patients to find doctors, book appointments, check in at partner clinics via QR code, store and manage medical records, receive medication and supplement reminders, and submit medical insurance claims with one click. The ecosystem also includes ClinicSolution/CSX (a clinic-facing management platform), CS Mobile (a clinic operations app), Checkpoint (an endoscopy network), and DocNet (a smart payment and claims processing system), all secured by blockchain technology for data privacy.

Product overview

Heals Healthcare offers a unified ecosystem of interconnected digital health products centered around the Heals App as the primary patient-facing mobile application. The ecosystem includes Checkpoint (endoscopy network) and DocNet (payments and claims processing) as specialized sub-brands, along with the CSX Platform and ClinicSolution™/CS Mobile tools for clinic operations. All components work together to enable end-to-end healthcare management from doctor search and appointments to medical records and insurance claims, with blockchain technology underlying the data security architecture.

Differentiator

Problem solved

Functional benefit

Brands

• Checkpoint: One of the most reliable endoscopy networks in the Heals ecosystem.
• DocNet
• ClinicSolution
• CS Mobile

Products and services

• Heals Patient App Digital health companion mobile application for individual patients and families that enables doctor search, appointment booking, QR code check-in at partner clinics, centralized storage of medical records, daily supplement and prescription reminders, and one-click medical insurance claims processing. Available on iOS and Android.
• ClinicSolution / CSX Platform Healthcare provider-facing platform for clinics that supports patient management, information banner distribution, and participation in the Heals patient referral ecosystem. Used by medical clinics and healthcare providers to access medical information and manage practice operations.
• CS Mobile
• Checkpoint Endoscopy Network
• DocNet Payment and Claims System

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Pharmaceutical and Allied Industries PartnersminorOthers · 2 July 2024Open collaboration with pharmaceutical companies and allied industries to provide medical information to healthcare professionals through the ClinicSolution platform. Information banners on the CSX platform display latest advances and products useful to the medical profession.
• Softlink Medical Solution LimitedcoreStrategic or Co-development PartnerSoftlink Medical Solution Limited is a subsidiary of Heals Healthcare and serves as an approved D-Biz service provider. The company develops and maintains healthcare IT solutions including ClinicSolution platform, contributing to the medical information infrastructure of the Heals ecosystem.
• Doc Net LimitedTechnology or IntegrationAffiliate company developing and operating the DocNet smart payment and claims processing system within the Heals healthcare ecosystem.
• Checkpoint LimitedcoreTechnology or IntegrationAffiliate company operating the Checkpoint endoscopy network, one of the most reliable endoscopy networks integrated into the Heals healthcare ecosystem.
• DrugX LimitedcoreTechnology or IntegrationAffiliate company within the Heals Healthcare group contributing to the medical information and pharmaceutical aspects of the ecosystem.

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Ping An Healthcare and Technology Company: Listed subsidiary of Ping An Group operating one of China's largest digital health platforms, combining online consultations, doctor booking, hospital networks and insurance integration — directly comparable to Heals' patient+provider+claims model but at vastly greater scale.
• JD Health: JD.com's healthcare arm combining pharmaceutical e-commerce, telehealth consultations, and chronic care services; a broad incumbent that overlaps with Heals on consumer health management and claims, and can leverage JD's logistics and capital base.
• Alibaba Health Information Technology: Alibaba's healthcare vehicle integrating pharmacy e-commerce, telemedicine, medical records and health insurance, listed in Hong Kong. Operates in the same patient/claims/clinic management category as Heals but as a non-specialized incumbent.

Direct peers

• We Doctor (WeDoctor Group): Tencent-backed digital health platform offering online appointments, medical records, insurance claims and a clinic SaaS layer, closely mirroring the Heals ecosystem architecture and competing for the same cross-border Greater China consumer.
• Practo Technologies: India-headquartered digital health platform offering doctor booking, digital health records, teleconsultation and a clinic SaaS product (Practo Ray) — the closest international comparable to Heals' integrated patient+provider+records stack.
• Doctor Anywhere: Singapore-headquartered regional digital health platform providing teleconsultations, appointment booking, medication delivery and chronic care — a Southeast Asian peer that overlaps with Heals on consumer booking, records and insurance-linked services.
• Halodoc: Indonesia-focused integrated digital health platform connecting patients with doctors, pharmacies, lab services and insurance — directly comparable to Heals' ecosystem approach and a useful benchmark for consumer adoption in an Asian market.
• Zocdoc: US-based patient booking and digital health records platform with a provider SaaS component — directly comparable to the patient-facing booking and records features of the Heals App, and a useful benchmark for clinic-onboarding business model design.
• Babylon Health: UK-headquartered digital health platform combining teleconsultations, AI symptom checking, electronic health records and population health contracts — overlaps with Heals on consumer records, virtual care and payer-style claims workflows.

Emerging players

• Medisafe: Specialized medication adherence and digital therapeutics platform with companion caregiver and provider features — narrower in scope than Heals but directly comparable to the prescription/supplement reminder module within the Heals App.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCbhXTAcK25HgZuTI-6KdXuQ

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heals Healthcare