What Halodoc does

Halodoc Technologies (operating as Halodoc) is an Indonesia-based digital healthcare platform founded in 2016 and headquartered in Jakarta. The company operates a consumer-facing super-app that integrates four core services: telemedicine consultations (Chat dengan Dokter) with 50+ specialists available 24/7; an online pharmacy (Toko Kesehatan) offering 100% authentic medicines with 1-hour delivery from partnered pharmacies; at-home services (Homecare) including laboratory tests, vaccinations, vitamin boosters, and doctor visits; and insurance integration (Asuransiku) enabling cashless payments via third-party coverage. The platform is built on AWS cloud infrastructure with New Relic-based observability (claimed 40% app performance improvement), and incorporates HILDA, an NLP-driven conversational AI assistant for service navigation and general health queries.

The business model is multi-stream: per-consultation fees for doctor services, transaction-based revenue from pharmacy sales (including across six Indonesian e-commerce marketplaces — Shopee, Tokopedia, Lazada, TikTok Shop, Blibli, Gomart), professional services fees for homecare, and insurance-mediated revenue through Asuransiku. Distribution spans the Apple App Store and Google Play, a dedicated Halodoc for Doctors provider app, WhatsApp ordering, and the e-commerce storefronts. The company serves primarily Indonesian individual consumers, with secondary verticals for patients with specific conditions (mental health, skin, sexual, animal, diabetes, heart, parenting) and institutional customers including Indonesia's Ministry of Health (Kemenkes) for post-disaster health logistics.

Halodoc has raised at least $245 million across multiple rounds through 2023, with strategic investors including Astra Digital, PT Astra International Tbk, Temasek, Gates Foundation, Prudential, Allianz X, Singtel Innov8, Telkomsel Mitra Inovasi, Novo Holdings, and Openspace Capital. The company employs 501–1,000 people and has been recognized as one of six Ministry of Health-recommended digital health platforms and a Top 50 Most Promising Digital Healthcare Startup of 2025 by Analytics Insight and DailyHunt. Sub-brands include Haloskin (dermatological skincare), Halofit (personalized clinical fitness), and Asuransiku (insurance). The operating geography is currently Indonesia only, despite the Southeast Asia telehealth TAM reaching a projected USD 21.80 billion by 2030.

Name

Halodoc

Legal name

Halodoc Technologies

Website

https://halodoc.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Halodoc is an Indonesia-based digital healthcare super-app, founded in 2016, that connects patients with 50+ doctors via 24/7 telemedicine, delivers medicines within an hour through partnered pharmacies, provides at-home lab tests and vaccinations, and integrates insurance payments for individual consumers across Indonesia.

Ownership category

akta.pro rank

Product category

Digital Health & Telemedicine

NAICS

Offices of Physicians (6211), Offices of Physicians (62111), Offices of Other Health Practitioners (6213)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Multi-Specialty Telehealth Provider Marketplaces (HLALALAA)

akta.pro secondary industries

Health & Pharmacy Omnichannel (CRAFAEAK), Provider/Health-System Telehealth + In-House/Owned Pharmacy Integration (HLALAIAB), Virtual Pharmacy & Medication Management Integration Platforms (HLALABAL)

Keywords

• Telemedicine platform
• Online pharmacy
• Digital healthcare
• Doctor consultations
• Home healthcare services

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Doctor Consultation Fees: Users pay for consultations with doctors and specialists available 24/7 on the platform. Halodoc connects users with over 50 specialists across various medical disciplines.
2. Pharmacy / Toko Kesehatan (Health Store): Halodoc operates an online pharmacy marketplace offering 100% authentic products delivered within 1 hour. Revenue is generated from medicine and health product sales.
3. Homecare Services: At-home services including laboratory tests, vaccinations, vitamin boosters, and doctor visits. Services include dengue vaccination (CYD-TDV/Dengvaxia), polio boosters, and other injections available via Halodoc Homecare.
4. Insurance Integration (Asuransiku): Integration allowing users to pay for services using their health insurance, creating a third-party payer revenue stream.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Halodoc operates an integrated healthcare super-app that connects patients with licensed doctors via 24/7 telemedicine consultations across 50+ specialties, facilitates online pharmacy purchases with 1-hour medicine delivery from partnered pharmacies, and provides at-home healthcare services including laboratory tests, vaccinations, and doctor visits. The platform also integrates health insurance payments (Asuransiku) and offers specialized health verticals for skin, mental, sexual, diabetes, heart, and animal health, supported by the AI-powered HILDA digital assistant.

Product overview

Halodoc is an Indonesian integrated healthcare super-app offering a unified platform that combines six core services: Chat dengan Dokter (telemedicine consultations with 50+ specialists available 24/7), Toko Kesehatan (online pharmacy with 100% genuine products and 1-hour delivery), Homecare (at-home lab tests, vaccines, and doctor visits), Asuransiku (insurance payment integration), Haloskin (dermatological skincare sub-brand), and Halofit (personalized clinical fitness program). The platform also features HILDA, an AI-powered conversational assistant, and a suite of self-health check tools (stress check, heart risk calculator, diabetes risk calculator, pregnancy calendar, period tracker, BMI calculator, medicine reminder, depression test, anxiety test). The architecture combines a patient-facing super-app with a separate provider app (Halodoc for Doctors) and integrates insurance coverage, e-pharmacy, and homecare services into a single ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• Haloskin: Dermatological formulations for beautiful and healthy skin
• Halofit
• Asuransiku
• HILDA

Products and services

• Chat dengan Dokter (Telemedicine Consultations) Telemedicine consultation service providing access to over 50 specialist doctors available 24/7 via chat, voice, or video for individual Indonesian consumers.
• Toko Kesehatan (Online Pharmacy / Health Store) Online pharmacy and health product marketplace offering 100% genuine products with 1-hour delivery from nearby partnered pharmacies for Indonesian consumers.
• Homecare Services At-home medical services including laboratory tests, vaccinations, vitamin booster injections, and doctor visits delivered to consumer residences in Indonesia.
• Asuransiku (Insurance Integration) Insurance integration service allowing users to pay for healthcare services using their health insurance coverage, creating a third-party payer revenue stream.
• Haloskin Dermatological skincare service offering clinically formulated products and consultations for healthy skin targeted at Indonesian consumers.
• Halofit Personalized clinical fitness program providing tailored body fitness plans based on individual health data for Indonesian consumers.
• HILDA (Halodoc Intelligent Digital Assistant) AI-powered conversational assistant that answers general health questions, guides doctor selection, recommends medications and services, and helps users navigate the Halodoc platform.

Quantifiable outcome

• 40% improvement in app performance after New Relic implementation

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• Indonesia Ministry of Health (Kemenkes)coreStrategic or Co-development PartnerHalodoc is part of Indonesia's Health Ministry disaster health logistics mobilization, collaborating with provincial health offices and hospital associations. The platform provides specialized medications and supplements for post-disaster health responses across Aceh, North Sumatra, and West Sumatra provinces.
• Amazon Web Services (AWS)coreTechnology or IntegrationHalodoc Technologies utilizes AWS Enterprise Support to enhance cloud operations, with VP of Engineering Muniraju N R discussing these efforts. AWS infrastructure supports Halodoc's cloud-native healthcare platform.
• Pepsodent (Unilever)coreGTM or Marketing PartnerPepsodent (Unilever brand) partnered with Halodoc to offer free online dentist consultations, aiming to discourage self-medication for oral health issues in Indonesia. The collaboration includes co-branded promotional campaigns.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Practo: Asia-focused telehealth and doctor booking platform with operations across India and Southeast Asia. Comparable marketplace connecting patients to doctors with online consultations and digital health records.
• Doctor Anywhere: Singapore-headquartered regional telehealth platform operating across Southeast Asia including Indonesia. Comparable multi-specialty marketplace model with pharmacy and insurance integrations.
• Alodokter: Indonesian multi-specialty telehealth and health-content platform offering doctor consultations, hospital booking, and insurance integration. Direct competitor to Halodoc in the same Indonesian B2C market with overlapping product suite.
• KlikDokter: Indonesian telehealth and health-information platform offering doctor consultations, articles, and medicine information. Direct competitor in the Indonesian B2C market with overlapping content + consultation model.
• Good Doctor Technology: Indonesia-based telehealth platform backed by GoTo/Gojek and Telkomsel, offering doctor consultations and medicine delivery. Directly competes with Halodoc, with the advantage of distribution through Indonesia's largest ride-hailing and telco ecosystems.

Regional players

• WhiteCoat: Singapore-based telehealth and medicine delivery provider with regional Southeast Asia ambitions. Comparable on-demand doctor consultation and pharmacy delivery model, though primarily Singapore-focused.

Broad incumbents

• GoodRx: US digital pharmacy marketplace offering price transparency and medicine delivery. Comparable pharmacy-anchored marketplace model, though focused on US pharma pricing rather than integrated telehealth.
• Teladoc Health: Largest publicly-listed global telehealth company offering multi-specialty virtual care. Comparable virtual-care product model at vastly greater scale, though focused on US/Europe rather than Southeast Asia.
• Ping An Healthcare and Technology (Good Doctor): China-based healthcare platform affiliated with Ping An Insurance, combining online consultations, pharmacy, and insurance. Comparable integrated model at scale, though focused on China market.

Emerging players

• GrabHealth (via Grab): Telehealth and medicine delivery offering embedded within Grab's super-app. Competes with Halodoc via deep distribution leverage from Grab's ride-hailing and delivery user base across Southeast Asia.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/halodocID
• YouTubeyoutube.com/channel/UCxV67eFQBu8FvF7l9myzO1w
• Facebookfacebook.com/HalodocID
• LinkedInlinkedin.com/company/m-health-tech
• Instagraminstagram.com/halodoc
• TikToktiktok.com/@halodoc

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds6 records

Investors28 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Halodoc