CareSmartz360
CareSmartz360 is an AI-powered, cloud-based home care management software platform that unifies scheduling, multi-payer billing, EVV compliance, and caregiver coordination for home care agencies, franchisors, and facility staffing operators across North America and APAC.
- Company typePrivate
- Founded2016
- HeadquartersPittsford, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What CareSmartz360 does
CareSmartz360 (operating as Caresmartz, Inc., headquartered in Pittsford, NY) is a privately held, cloud-based home care management software company founded in 2016 that targets home care agencies, franchisors, and facility staffing operators across North America and APAC. The platform unifies scheduling, multi-payer billing (Medicaid, VA, LTCI, private pay), Electronic Visit Verification (EVV) with 45+ state integrations, client management, caregiver coordination, reporting, and family engagement into a single AI-enhanced system. Its technology stack is built on Microsoft Azure with HIPAA, SOC 2 Type II, and ISO 27001 compliance, open APIs for third-party integrations (QuickBooks, ADP, Paychex, telephony, CRM, Google Calendar), and GPS-enabled iOS and Android mobile applications supporting seven languages.
The company monetizes primarily through tiered SaaS subscriptions (Startup 0-10 clients, Growing 11-100, Large 101-249, Enterprise 250+) billed monthly or annually, supplemented by professional services revenue from implementation, data migration, and onboarding for larger customers. Distribution is led by a US enterprise field sales team, supported by inside-sales offices in Kitchener, Canada and Singapore for APAC, alongside a partner/referral program, an association partner network, and self-serve web and app-store distribution. The company reports 1,000+ agency customers, 20,000+ active software users, 45,000+ active mobile app users, 3.5M+ visits managed, and 5M+ Medicaid claims processed on the platform, with 95% reported client satisfaction.
AI capability is delivered through the AI Hub module, which provides recommendation-based caregiver scheduling, predictive analytics for retention and billing anomalies, optimization for shift allocation, and process automation including voice bot workflows and natural-language report generation. CareSmartz360 has accumulated multi-year third-party recognition, including 110+ G2 badges and 40+ Gartner/Capterra/Software Advice/SoftwareSuggest awards from 2021 through 2026, spanning Leader, Momentum Leader, Best Support, Easiest Admin/Setup, and Top 50 Healthcare Software categories. The company is led by co-founder and CEO Manipal Dhariwal; no funding rounds, institutional investors, or parent entities are disclosed.
CareSmartz360 firmographics
Firmographics- Name
- CareSmartz360
- Legal name
- Caresmartz, Inc.
- Website
- https://caresmartz360.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- CareSmartz360 is an AI-powered, cloud-based home care management software platform that unifies scheduling, multi-payer billing, EVV compliance, and caregiver coordination for home care agencies, franchisors, and facility staffing operators across North America and APAC.
- Ownership category
- akta.pro rank
CareSmartz360 industry classification
Industry- Product category
- Home Care Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Childcare & Eldercare Caregiving Platforms (BPAMAHAJ)
Keywords
Where CareSmartz360 is headquartered
LocationHeadquarters
- HQ city
- Pittsford
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
CareSmartz360 business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription Licensing: Cloud-based software-as-a-service model with subscription licenses purchased per agency. The platform offers tiered plans based on agency size (startup 0-10 clients, growing 11-100, large 101-249, enterprise 250+). Revenue is generated through recurring subscription fees with basic training included (120 minutes in first month, 30 minutes monthly thereafter). Additional training available at $1 per minute.
- Implementation and Onboarding Services: Structured enterprise onboarding with data migration, system configuration, and role-based training. Dedicated implementation team provided for multi-location agencies.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Startup plan for agencies with 0-10 clients |
| Subscription | Monthly | Growing plan for agencies with 11-100 clients |
| Subscription | Monthly | Large plan for agencies with 101-249 clients |
| Subscription | Annual | Enterprise plan for agencies with 250+ clients |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels10 records
CareSmartz360 product offering
Product offeringCore offering
CareSmartz360 sells an AI-powered, cloud-based all-in-one home care management software platform for home care agencies, franchisors, and facility staffing operators. The platform unifies scheduling, Electronic Visit Verification (EVV), multi-payer billing (Medicaid, VA, LTCI, private pay), caregiver and client management, and reporting into a single subscription-based system. It is delivered via web and mobile apps (iOS/Android), built on Microsoft Azure with HIPAA, SOC 2 Type II, and ISO 27001 compliance, and includes AI-driven capabilities such as caregiver retention insights, scheduling optimization, voice bot workflows, and billing anomaly detection.
Product overview
CareSmartz360 is an AI-powered, cloud-based all-in-one home care management software platform designed for home care agencies, franchisors, and facility staffing operations. The core CareSmartz360 platform unifies scheduling, multi-payer billing (Medicaid, VA, LTCI, Private Pay), Electronic Visit Verification (EVV), client management, caregiver coordination, and reporting into a single system. Key modules include the CareSmartz360+ Caregiver Mobile App (available in 7 languages), the Agency App for office staff, the AI Hub (featuring voice bots, scheduling optimization, and retention insights), EVV Solution (45+ state integrations), Billing & Revenue Cycle Management, Client & Family Portal, Care Plans & Assessments, Reports & Analytics, Custom Forms, Caregiver Training, and specialized solutions for Franchisors, Facility Staffing, and Private Duty agencies.
Differentiator
Problem solved
Functional benefit
Brands
- AI Hub: AI-driven intelligence module that empowers care teams and boosts ROI through intelligent capabilities.
Products and services
- CareSmartz360 Core Platform AI-powered, cloud-based all-in-one home care management software platform that unifies scheduling, multi-payer billing, Electronic Visit Verification (EVV), client management, caregiver coordination, and reporting in a single system. Designed for home care agencies, franchisors, and facility staffing operators ranging from startups to enterprise (250+ clients).
- AI Hub AI-powered intelligence module that delivers voice bot workflows, caregiver retention prediction, scheduling optimization, billing anomaly detection, and natural language report generation through simple queries. Available as an embedded capability within the CareSmartz360 platform.
- Electronic Visit Verification (EVV) Solution GPS-enabled and telephony-based Electronic Visit Verification solution with 45+ state integrations that captures real-time visit verification, clock-in/out, caregiver location tracking, and ensures Medicaid compliance.
- CareSmartz360+ Caregiver Mobile App GPS-enabled mobile application for caregivers available in English, Spanish, Korean, Chinese, Vietnamese, French, and Russian on iOS and Android, enabling real-time clock in/out, care notes, schedule access, and HIPAA-compliant messaging.
- CareSmartz360 Agency App Office and administrative mobile application that enables agency staff to manage caregiver coordination, daily activities, and operations from any device, anywhere.
- CareSmartz360 for Franchisors Franchise network management solution that ensures uniform operations, secure data sharing, centralized control, and multi-location operations across franchise locations.
- Facility Staffing Software Facility workforce management solution with centralized portal, open shift broadcast, intelligent caregiver matching, real-time staffing visibility, compliance tracking, and automated billing for nursing homes, assisted living, and healthcare facilities.
- Private Duty Home Care Software Purpose-built solution for private duty agencies managing multi-location operations, complex private duty shifts, multi-payer billing, and scalable growth.
Quantifiable outcome
- 80% operational costs saved (Heaven Sent Home Care)
- +21 more outcomes
Companies that use CareSmartz360
Customer profileNamed customers17 records
Segments10 records
Ideal customer profiles4 records
CareSmartz360 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability6 records
Feature7 records
CareSmartz360 partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered minor.
- Association PartnersminorCareSmartz360 has established partnerships with home care industry associations to build credibility and reach within the target market. The company showcases association partner logos on their website and has dedicated sections for association partnerships.
- Home Care Association PartnersminorPartnerships with home care industry associations for marketing, referral, and credibility building. Logos displayed include multiple home care association partners though specific names are not detailed.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
CareSmartz360 competitors and assessment
Company assessmentBroad incumbents
- MatrixCare: MatrixCare (ResMed-owned) provides software solutions for home health, hospice, and residential care providers. Competes with CareSmartz360 in the broader post-acute care software space, particularly for agencies serving Medicare home health and hospice.
- Netsmart Technologies: Netsmart is a large healthcare IT platform serving home health, hospice, behavioral health, and post-acute providers. Overlaps with CareSmartz360 in home care agency management but operates across a much broader healthcare vertical.
- WellSky: WellSky is a large healthcare technology company that acquired ClearCare (now Homecare Homebase) to dominate home care software. It competes directly with CareSmartz360 in agency management, scheduling, and EVV but operates a much broader portfolio spanning hospitals, hospice, and post-acute care.
Direct peers
- AxisCare: AxisCare is a home care software platform serving private pay and Medicaid home care agencies with scheduling, billing, and EVV capabilities. Competes directly with CareSmartz360 in the SMB and mid-market segment across the US.
- Homecare Homebase: Homecare Homebase (now part of WellSky) provides enterprise-grade home care software for large agencies with complex clinical and billing workflows. Targets the same enterprise segment (250+ client agencies) as CareSmartz360's enterprise tier.
- ClearCare: ClearCare (now part of WellSky) was one of the original cloud-based home care agency management platforms. Directly comparable in target market, scheduling, billing, and EVV focus, though now bundled into WellSky's broader portfolio.
- Sandata Technologies: Sandata is a leading EVV and home care management technology provider serving state Medicaid agencies and home care providers. Directly comparable to CareSmartz360's EVV-centric value proposition and state-level Medicaid integrations.
- HHAeXchange: HHAeXchange is a leading home care management platform specializing in EVV, billing, and payer-provider connections for Medicaid personal care services. Directly competes with CareSmartz360 in EVV compliance and Medicaid agency workflows.
- AlayaCare: AlayaCare is a Canadian-based PE-backed home care software platform offering scheduling, billing, EVV, and AI-powered caregiver-client matching. Directly comparable to CareSmartz360 in target market (home care agencies), feature set, and AI-led differentiation strategy.
Emerging players
- Celayix: Celayix provides AI-driven employee scheduling and workforce management software for healthcare and home care. Comparable to CareSmartz360's scheduling and AI-driven caregiver matching capabilities, though narrower in focus.
Market position
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
CareSmartz360 social profiles
Digital presenceCareSmartz360 compliance and trust
Trust signalCompliance3 records
CareSmartz360 financial estimates
Financial estimateRevenue estimate
Valuation estimate
CareSmartz360 leadership team
Management profileNumber of profiles
Profiles1 record
CareSmartz360 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CareSmartz360 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CareSmartz360
What does CareSmartz360 do?
CareSmartz360 sells an AI-powered, cloud-based all-in-one home care management software platform for home care agencies, franchisors, and facility staffing operators. The platform unifies scheduling, Electronic Visit Verification (EVV), multi-payer billing (Medicaid, VA, LTCI, private pay), caregiver and client management, and reporting into a single subscription-based system. It is delivered via web and mobile apps (iOS/Android), built on Microsoft Azure with HIPAA, SOC 2 Type II, and ISO 27001 compliance, and includes AI-driven capabilities such as caregiver retention insights, scheduling optimization, voice bot workflows, and billing anomaly detection.
Is CareSmartz360 a public or private company?
CareSmartz360 is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CareSmartz360 founded?
CareSmartz360 was founded in 2016. It employs 251 to 500 people.
Where is CareSmartz360 based?
CareSmartz360 is headquartered in Pittsford, United States, in the North America region.
How does CareSmartz360 make money?
Two revenue lines are on record. SaaS Subscription Licensing is the primary driver. The others are implementation and Onboarding Services.
Who are CareSmartz360's main competitors?
Broad incumbents on record are MatrixCare, Netsmart Technologies and WellSky. Direct peers are AxisCare, Homecare Homebase, ClearCare, Sandata Technologies, HHAeXchange and AlayaCare. Celayix is listed as an emerging player.
Does CareSmartz360 have an API?
Yes. Open APIs enabling seamless data exchange with payroll, accounting, telephony, CRM, and referral systems. Allows agencies to retain existing systems like QuickBooks, ADP, and Paychex while eliminating manual data entry. Developer documentation is at www.caresmartz360.com/integrations.
What industry is CareSmartz360 in?
CareSmartz360's product category is Home Care Management Software. Its primary akta.pro industry code is BPAMAHAJ, Childcare & Eldercare Caregiving Platforms. Its NAICS code is 5182 and its SIC code is 7372.