Bold Group

What Bold Group does

Bold Group provides alarm monitoring and business management software exclusively for the security industry, operating as a wholly-owned subsidiary of EverCommerce (Nasdaq: EVCM). The formal entity was established in March 2019 through the operational merger of Perennial Software, Bold Technologies, SIMS, and Secure Global Solutions, though its roots trace to predecessor companies founded in the early 1980s, giving the platform over 40 years of accumulated domain expertise. The company serves central monitoring stations, security dealers, integrators, and security operations centers (SOCs), claiming 1,000+ customer sites globally, an average 15-year customer tenure, and over 1 billion security signals processed.

The product portfolio is organized in three lines: alarm monitoring software (stages, Manitou, ManitouLITE, ManitouPSIM, Manitou Cloud Services, SIMS), business management solutions (SedonaOffice and SedonaOffice Cloud, Sedona-X Mobile, Managely in Essentials/Pro tiers, AlarmBiller), and a security intelligence suite (Network Navigator remote device hardware, backStage managed firewall with NIDS, vCISO virtual CISO vulnerability scanning). Deployment models span on-premises, hosted cloud, hybrid, and mobile, with Manitou Cloud Services offered in four packaging tiers (PaaS, SaaS, Cloud Receiver, DR 90/10) and Manitou Developer Kit providing web services/.Net/OCX APIs for partner integration. UL 1981 3rd edition, ULC 1982, UL 827 8th edition, SSAE 16 Type II, HIPAA, PCI-DSS, and ULC HSRC (Mequon, May 2025) certifications support compliance-led sales to regulated central stations.

Revenue is generated primarily through software subscriptions and licenses for alarm monitoring and business management platforms, supplemented by professional services (implementation, BoldU training tiers 1-4), Manitou Cloud Services, hardware (Network Navigator), and per-scan vCISO fees. Pricing is largely quote-based rather than publicly disclosed. Distribution combines consultative enterprise field sales (Schedule Demo CTA, [email protected], 1-800-255-2653) with channel partnerships (3DEYE, Ajax, Calipsa, OpenEye, Digital Watchdog, Sentry AI, Avalara, CSG Forte, O2/OxyGen), industry-event presence (ISC West, GSX, ESX, Ascend, SICUR, TMA), and a Customer Advisory Board. The company is headquartered in Denver, Colorado with primary UL-listed/SOC-1 data center operations in Colorado Springs and a ULC HSRC-certified facility in Mequon, Wisconsin.

Name

Bold Group

Legal name

Bold Technologies, Ltd., Perennial Software, LLC and Secure Global Solutions, LLC (individually and collectively referred to as Bold Group)

Website

https://boldgroup.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

101–250 employees

Short description

Bold Group provides alarm monitoring and business management software exclusively for the security industry, serving 1,000+ central monitoring stations, dealers, integrators, and SOCs globally. A subsidiary of EverCommerce (Nasdaq: EVCM), it offers platforms including Manitou, stages, SedonaOffice, Managely, and AlarmBiller.

Ownership category

akta.pro rank

Product category

Security Software

NAICS

Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Commercial & Industrial Alarm Monitoring (BPAKAFAB)

akta.pro secondary industries

Residential Alarm Monitoring (Burglar/Intrusion) (BPAKAFAA), System Monitoring & Dispatch Services (Fire/CO Alarm Monitoring) (HSAHAFAF)

Keywords

• Alarm monitoring software
• Central station software
• Physical security software
• Security business management
• Managed firewall services

Headquarters

HQ city

Colorado Springs

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Alarm Monitoring Software Licenses/Subscriptions: Bold Group generates recurring revenue through software licenses and subscriptions for its alarm monitoring platforms (Manitou, stages, SIMS). Offerings include on-premises perpetual licenses, hosted/cloud subscriptions, and hybrid models. Recurring fees are billed monthly or annually. Additional revenue from add-on modules and integration extensions.
2. Business Management Software Subscriptions: Revenue from SaaS-based business management solutions (SedonaOffice, AlarmBiller, Managely) provided on subscription basis. SedonaOffice and Managely offer tiered pricing (Essentials/Pro for Managely). Monthly fees based on number of active customers or features accessed. Includes cloud-hosted options with reduced upfront costs.
3. AlarmBiller SaaS: Cloud-based billing and business management SaaS for small-to-mid-sized security dealers. Monthly fees based on number of active customers. Includes integrated payment processing, proposal management, work order management, and customer portal features.
4. Security Intelligence Solutions: Revenue from Network Navigator hardware device sales, backStage managed firewall/NIDS subscriptions, and vCISO quarterly vulnerability scanning services. These cybersecurity offerings provide recurring monthly revenue through monitoring subscriptions and per-scan fees.
5. Professional Services & Training: Implementation services, on-site training, virtual training, and consulting services. Training through BoldU portal with tiered subscription levels (Level 1 free, Level 2-4 paid). Professional services billed via Order Acknowledgements with service hour packages.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels9 records

Core offering

Bold Group provides alarm monitoring and business management software specifically for the security industry. Its alarm monitoring portfolio includes the stages enterprise automation platform and Manitou (with Cloud Services, PSIM, and LITE variants) for central monitoring stations, dealers, and security operations centers. Its business management portfolio includes SedonaOffice, Managely, and AlarmBiller for accounting, billing, and field service operations. The company also delivers security intelligence solutions (Network Navigator, backStage, vCISO) for networked device monitoring, managed firewall, and vulnerability scanning.

Product overview

Bold Group provides alarm monitoring and financial management solutions for the security industry through a platform-plus-modules architecture. The alarm monitoring portfolio includes stages (enterprise-grade automation platform with Cloud and Mobile variants), Manitou (expandable alarm monitoring software with Cloud Services, PSIM, and LITE variants), and SIMS (acquired brand). The business management portfolio includes SedonaOffice (enterprise-level financial management with Cloud Services and Sedona-X Mobile), Managely (all-inclusive business management platform in Essentials and Pro tiers), and AlarmBiller (cloud-based billing for small-to-mid-sized dealers). The security intelligence portfolio includes Network Navigator (remote device monitoring), backStage (managed firewall and NIDS cybersecurity), and vCISO (virtual CISO vulnerability scanning). All platforms support extensive add-on modules for telephony, video integration, access control, GPS tracking, and business process automation.

Differentiator

Problem solved

Functional benefit

Brands

• stages: Enterprise-grade alarm monitoring automation software designed for large and complex monitoring centers with action plans and automated processes.
• Manitou
• ManitouLITE
• ManitouPSIM
• SedonaOffice
• Managely
• AlarmBiller
• backStage
• Network Navigator
• vCISO
• BoldU

Products and services

• stages Enterprise-grade alarm monitoring automation platform for large and complex monitoring centers. Uses action plans and automated processes to deliver top-notch alarm monitoring performance, streamline operations, reduce human error, and ensure consistent alarm handling. UL 1981/ULC 1982/UL 827 compliant.
• Manitou Advanced alarm monitoring software designed to enhance security operations and drive operational efficiency. Provides real-time monitoring, reporting, and response management with Action Patterns for rapid incident handling, and integrates intrusion, ONVIF-compliant video, access control, and telephony inputs.
• Manitou Cloud Services Cloud-hosted alarm monitoring solution delivered via fully redundant UL-certified data centers. Includes alarm monitoring software, PBX system, receivers, and PRI circuits with minimal hardware requirements. Offered in PaaS, SaaS, Cloud Receiver, and DR tiers.
• ManitouPSIM Physical Security Information Management solution that accumulates information from various devices and systems, presenting relevant information in a comprehensive visual display for threat identification, verification, and prioritization. Includes over 80 reports with custom report creation capability.
• ManitouLITE Alarm monitoring software for small-scale centers including universities, gated communities, corporate proprietary monitoring centers, and localized central stations. Uses the same signal processing as Manitou with reduced complexity and a Windows interface. Includes over 80 report options.
• SIMS Acquired alarm monitoring system (Security Information & Management Systems) integrated into the Bold Group product portfolio following the SIMS, Inc. acquisition.
• SedonaOffice Enterprise-level business management software designed specifically for security companies. Integrates disparate operations platforms to streamline operations, increase RMR, and help grow business. Features full accounting (AR/AP/general ledger), job management, inventory management, service & inspections, custom query builder, and Vivid CPM Basic reporting.
• SedonaOffice Cloud Services Hosted version of SedonaOffice providing full functionality with reduced upfront costs and less IT maintenance requirements. Accessible from any internet-connected location.
• Sedona-X Mobile Mobile application for iOS and Android that enables field technicians to swipe credit cards via PCI-compliant Bluetooth, and manage work orders, appointments, invoices, and customer accounts from mobile devices.
• Managely Comprehensive all-inclusive business management platform for the security and alarm industry. Available in Essentials and Pro tiers with accounting, CRM, recurring billing, AR/AP, inventory, workflow management, and Microsoft Power BI-powered business intelligence.
• AlarmBiller Cloud-based billing and business management solution for small-to-mid-sized security dealers. Includes recurring billing, accounting, lead management, proposal management, work orders, inventory, and customer portal. Monthly fees based on number of active customers.
• Network Navigator Secure IT device that connects to customer networked devices for remote monitoring of device health and availability via VPN over an encrypted tunnel on port 443/tcp with RSA 1024-bit key. Enables remote vendor support, content distribution, M2M data collection, video services, and remote guard tours.
• backStage Cybersecurity solution with Network Intrusion Detection System (NIDS) and Managed Firewall. Provides layered cybersecurity with Deep Packet Inspection and Open Threat Exchange partnership for Zero-Day threat detection. Optimized for use with Network Navigator.
• vCISO Virtual Chief Information Security Officer service providing quarterly network vulnerability scans, technical assessment reports, executive summaries with risk prioritization, and PCI-DSS section 11.2.2 pre-audit preparation tests.

Quantifiable outcome

• Processed over 1 billion security signals
• +5 more outcomes

Named customers12 records

Segments11 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration31 records

AI capability8 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core and minor.

• O2 Intelligent Automation SolutionscoreTechnology or Integration · 14 February 2025Bold Group partnered with O2 Intelligent Automation Solutions to offer OxyGen, a Business Process Management (BPM) solution designed to drive intelligent automation and unify systems. The partnership integrates OxyGen BPM with Bold Group's SedonaOffice business management software, enabling customers to automate workflows and business processes across systems.
• Digital WatchdogcoreTechnology or Integration · 16 October 2022Bold Group and Digital Watchdog announced integration of DW Spectrum IPVMS video management platform with Bold Group's Manitou Alarm Monitoring Software. The integration delivers relay control from Manitou and video from DW Spectrum for enhanced actionable information, giving end users, operators, and emergency responders better real-time decision-making capabilities.
• Sentry AIcoreTechnology or Integration · 27 September 2022Sentry AI and Bold Group announced a product collaboration to deliver sophisticated AI video monitoring capabilities to monitoring centers. The collaboration enables central stations and guard services to implement AI capabilities that supercharge operators, lower costs, and add new revenue streams through enhanced video analytics and alarm verification.
• OpenEyecoreTechnology or IntegrationOpenEye provides video management systems (VMS) with premiere video integration with Bold Group's Manitou Video Control Center. Additional features include live video feed access, metadata handling, health monitoring, and efficient device onboarding.
• Wise Financial ConsultingminorImplementation/ SI/ Consulting PartnerWise Financial Consulting provides financial consulting services for SedonaOffice customers, offering expertise in accounting, financial planning, and business process optimization for security companies.
• Open Voice Exchange / I-View NowcoreTechnology or IntegrationBold Group is an authorized reseller of I-View Now central station video interface, a cloud-based video verification service. I-View Now relates alarm events with video clips from security systems, DVRs, NVRs, Videofied, and IP cameras for alarm verification during dispatch.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Security Information Systems (SIS): SIS, Bold Group's sister company under EverCommerce's Security & Alarm Solutions division, directly competes in central-station automation software alongside Manitou and stages.
• DICE Corporation: DICE Corporation provides alarm monitoring and business management software (Matrix) for central stations and security dealers, directly competing with Manitou, stages, and SedonaOffice across the same customer base.
• Micro Key Solutions: Micro Key Solutions provides dealer and central-station management software for the security industry, directly competing with SedonaOffice, Managely, and AlarmBiller in dealer management workflows.
• Immix: Immix is a PSIM platform purpose-built for central stations and SOCs, directly competing with Manitou and stages in cloud-based alarm and video monitoring workflows.

Broad incumbents

• Genetec: Genetec Security Center is a unified PSIM/video/access platform used by enterprise security operations centers, competing with ManitouPSIM and the broader Manitou ecosystem in the SOC segment.
• Honeywell Building Technologies: Honeywell's Pro-Watch and MAXPRO platforms compete in central-station and integrated security management, overlapping with Manitou's enterprise and PSIM segments at larger end customers.
• Motorola Solutions (Avigilon / CommandCentral): Motorola Solutions' command-and-control and video platforms (including Avigilon) compete with ManitouPSIM and stages in PSIM-class deployments for large enterprise and public-safety monitoring centers.
• Johnson Controls (Tyco/Software House): Johnson Controls' security portfolio (ex-Tyco) competes with Bold Group's enterprise central-station and dealer management software at large enterprise customers and integrators.

Emerging players

• Eagle Eye Networks: Eagle Eye Networks offers a cloud-native VSaaS and video API platform that integrates into alarm monitoring platforms like Manitou but is also emerging as a competing workflow layer for central stations.

Others

• I-View Now: I-View Now is both a partner and ecosystem-adjacent competitor, providing cloud-based video verification that layers on top of Bold Group's Manitou platform but could evolve into an alternative workflow path.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/BoldTech
• Facebookfacebook.com/BoldTechnologies
• LinkedInlinkedin.com/company/bold-technologies

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bold Group