West Corporation

What West Corporation does

West Corporation, now operating as West Technology Group, LLC, is a private enterprise communications and customer experience (CX) technology company headquartered in Omaha, Nebraska. Founded in 1986, the company is controlled by affiliates of Apollo Global Management following a take-private transaction and serves Fortune 1000 enterprises, state and local government agencies, small and medium-sized businesses, and healthcare and pharmacy organizations across the United States, Canada, Europe, Asia-Pacific, and Latin America. The company employs more than 10,000 people and processes over 7 million connections per day across omnichannel communications.

The company's core product portfolio is anchored by WestCX, an AI-driven omnichannel cloud platform that uses conversational AI, machine learning, and natural language processing to automate customer interactions. Mosaicx serves as the conversational AI automation SaaS layer, and TeleVox provides healthcare-specific communications for pharmacies, providers, and payers. The platform architecture unifies voice, SMS, email, and digital channels under a single orchestration layer with enterprise-grade security and compliance certifications including GDPR, CCPA, HIPAA, and SOC 2 Type 2, which are prerequisites for selling into regulated healthcare and government buyers.

West operates a B2B enterprise model, monetizing through platform subscriptions, usage-based communications services, and managed service engagements. Its go-to-market is structured around large enterprise contracts, regulated-vertical specialists for healthcare and government, and broader SME distribution. Durable account relationships are reinforced by deep integrations into mission-critical workflows, particularly in healthcare and public-sector contact centers, where switching costs and compliance requirements protect the installed base.

Name

West Corporation

Legal name

West Technology Group, LLC

Website

https://west.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

West Technology Group is a private enterprise communications and customer experience technology company serving Fortune 1000 enterprises, governments, and healthcare organizations through the AI-driven WestCX, Mosaicx, and TeleVox omnichannel cloud platforms.

Ownership category

akta.pro rank

Product category

Cloud Communications / Customer Experience Automation

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), WebRTC & In-Browser Voice/Video (HDAIAHAH)

Keywords

• Cloud communications platform
• Customer experience automation
• Conversational AI solutions
• Healthcare patient engagement
• Omnichannel contact center

Headquarters

HQ city

Omaha

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. SaaS Subscription: Cloud-based SaaS solutions delivered through Mosaicx brand specializing in customer experience automation, leveraging AI and machine learning technologies.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

West Corporation (West Technology Group, LLC) provides AI-driven, omnichannel cloud-based communication and engagement solutions through its proprietary WestCX technology platform. The company sells two go-to-market products: Mosaicx, a cloud-based SaaS suite specializing in customer experience (CX) automation using conversational AI, machine learning, and natural language processing; and TeleVox, a healthcare and pharmacy communication suite delivering intelligent patient outreach and engagement automation.

Product overview

West Technology Group operates as a cloud-based technology partner delivering AI-driven omnichannel solutions. The company operates under the WestCX sub-brand, which encompasses two distinct go-to-market products: Mosaicx (a cloud-based SaaS platform for customer experience automation using conversational AI and NLP) and TeleVox (healthcare and pharmacy communication solutions focused on patient engagement and care delivery). Both products leverage AI and automation to optimize customer/patient interactions across multiple channels.

Differentiator

Problem solved

Functional benefit

Brands

• Mosaicx: Leading cloud-based SaaS solution specializing in customer experience (CX) automation, leveraging cutting-edge conversational AI, machine learning, and natural language processing to deliver seamless, personalized interactions.
• TeleVox
• WestCX

Products and services

• WestCX WestCX is the technology and innovation engine behind West's two go-to-market brands (Mosaicx and TeleVox), delivering AI-driven, omnichannel cloud solutions that automate interactions and optimize engagements for enterprise, government, and healthcare customers.
• Mosaicx Mosaicx is a leading cloud-based SaaS solution specializing in customer experience (CX) automation, leveraging conversational AI, machine learning, and natural language processing to deliver seamless, personalized interactions that enhance satisfaction, reduce costs, and improve operational efficiency.
• TeleVox TeleVox is a healthcare and pharmacy communication solutions suite with over 30 years of experience, helping healthcare and pharmacy organizations improve patient engagement and care delivery through intelligent outreach and automation.

Quantifiable outcome

• More than 7 million connections made each day

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature3 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Genesys: Genesys is a leading cloud-based customer experience and contact-center platform offering AI-driven omnichannel orchestration — directly comparable to West's Mosaicx and WestCX omnichannel CX automation stack.
• NICE: NICE (and NICE inContact) provides cloud contact-center and CX automation with strong conversational AI capabilities, competing head-to-head with Mosaicx for enterprise CX workloads.
• Five9: Five9 is a pure-play cloud CCaaS provider with growing AI/virtual-agent capabilities, directly comparable to West's cloud-based CX automation offerings serving enterprise customers.
• Talkdesk: Talkdesk delivers AI-powered cloud contact-center and CX automation for the enterprise, competing with Mosaicx on conversational AI and automation features.
• 8x8: 8x8 combines UCaaS with cloud contact center (XCaaS), overlapping with West's unified communications heritage and its CX/contact-center roadmap.
• RingCentral: RingCentral is a UCaaS leader expanding into CCaaS and AI-powered customer engagement, comparable to West's unified communications and CX automation portfolio.
• Twilio: Twilio provides communications APIs and a customer engagement platform with AI capabilities, comparable to West's cloud omnichannel communications stack powering Mosaicx and TeleVox.
• Avaya: Avaya is a legacy unified communications and contact-center vendor undergoing cloud transformation, closely comparable to West's telecom/voice heritage transitioning toward cloud CX.

Broad incumbents

• Salesforce: Salesforce Service Cloud and Einstein GPT offer a broad enterprise CX and conversational AI suite that competes with Mosaicx for enterprise mindshare and budget, though Salesforce is a much wider portfolio player.
• Microsoft: Microsoft Dynamics 365 Customer Service and Azure OpenAI-powered contact-center AI represent a broad incumbent threat to Mosaicx, bundling CX automation into the Microsoft enterprise stack Fortune 1000 buyers already standardize on.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/WestCorp_Omaha
• Facebookfacebook.com/WestCorporation
• LinkedInlinkedin.com/company/west-corporation

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A28 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about West Corporation