SafeTouch Security
SafeTouch Security is a Jacksonville, Florida-based security systems integrator founded in 1994 that designs, installs, and monitors integrated residential and commercial security solutions across the Southeast via company-owned UL-certified monitoring centers and a multi-channel direct sales motion.
- Company typePrivate
- Founded1994
- HeadquartersJacksonville, United States
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What SafeTouch Security does
SafeTouch Security (legal entity SafeTouch, LLC) is a Jacksonville, Florida-headquartered security systems integrator founded in 1994 that delivers integrated residential and commercial security solutions across Florida and Georgia, with extended licensing into South Carolina and Texas. The company's offering combines hardware (security panels, cameras, access control hardware, sensors, smart locks), cloud-based and on-premises software (the mySafeTouch mobile application and cloud video management system), and 24/7 professional monitoring delivered through company-owned, UL Solutions-certified monitoring centers guaranteeing a 45-second response time. Technology is built primarily on the Alarm.com cloud platform, with a broad VMS partner ecosystem including Avigilon, Honeywell, i-PRO, Panasonic, LTS, and S2, and AI features spanning license plate recognition, facial detection, person/animal differentiation, AI deterrence, and Virtual Guarding.
The company operates across multiple verticals — residential homeowners, HOAs and residential communities, healthcare (e.g., Moffitt Cancer Center), education, franchise/retail (Subway, McDonald's, Domino's, Taco Bell, Sonic, Firehouse Subs), commercial/enterprise, and manufacturing — through a tiered residential package structure (Essentials, Enhanced, Ultimate, Vision) and a modular commercial portfolio (video surveillance, access control, virtual guarding, advanced monitoring, intercom, building automation, AI surveillance trailers, remote security, visitor management, security guards). Revenue is generated through a mix of one-time hardware sales and professional installation fees and recurring monthly subscriptions for monitoring and cloud storage, with pricing typically ranging from $25–$55/month residential monitoring and $17.99–$24.99/month cloud storage. Go-to-market is multi-channel: direct field sales for enterprise, inside sales for SMB, self-service online and mobile for residential, all delivered through company-employed technicians (no subcontractors).
SafeTouch has been PE-backed since May 2023 by FVLCRUM Funds (with co-investor FourFront Strategies), under which Danny White was appointed incoming CEO while founder Lester Jackson remained with the company. Subsequent strategic actions include a November 2025 minority investment in Professional Security Consultants to expand integrated security capabilities nationally, a 2025 SDM Top 20 Systems Integrator ranking, and NMSDC Minority Business Enterprise certification supporting supplier-diversity channel access.
SafeTouch Security firmographics
Firmographics- Name
- SafeTouch Security
- Legal name
- SafeTouch, LLC
- Website
- https://safetouch.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- SafeTouch Security is a Jacksonville, Florida-based security systems integrator founded in 1994 that designs, installs, and monitors integrated residential and commercial security solutions across the Southeast via company-owned UL-certified monitoring centers and a multi-channel direct sales motion.
- Ownership category
- akta.pro rank
SafeTouch Security industry classification
Industry- Product category
- Security Systems Integration and Monitoring Services
- NAICS
- Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162), Security Guards and Patrol Services (561612)
- SIC
- Services-Detective, Guard & Armored Car Services (7381)
- akta.pro primary industry
- Smart Home Security Automation & Integration (Monitored) (HSAHAAAF)
Keywords
Where SafeTouch Security is headquartered
LocationHeadquarters
- HQ city
- Jacksonville
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
SafeTouch Security business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure
Revenue model
- Security System Equipment Sales: One-time revenue from sale and installation of security hardware including cameras, access control systems, alarm panels, sensors, smart locks, and related equipment. Equipment is professionally installed by company technicians with no subcontractors.
- 24/7 Monitoring Services: Recurring monthly subscription fees for professional alarm monitoring services from UL-certified monitoring centers. Response guaranteed within 45 seconds. Includes cellular backup and emergency power source.
- Cloud Storage and Video Services: Monthly fees for cloud video storage, remote video access, and advanced monitoring features. Pricing ranges from $17.99 to $24.99 per month for cloud access control storage.
- Professional Installation Services: One-time fees for professional installation of security systems, electrical services, low voltage wiring, and smart home device setup by company-employed technicians.
- Security Guard Services: Physical security guard staffing for businesses requiring on-site security presence, typically deployed within 24-48 hours with state licensing, background checks, and site-specific training.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | SafeTouch Essentials - Basic home security package covering fundamentals |
| Subscription | Monthly | SafeTouch Enhanced - Mid-tier with two-way voice and home automation |
| Subscription | Monthly | SafeTouch Ultimate - Comprehensive security with advanced video and AI |
| Subscription | Monthly | SafeTouch Vision - Video-only surveillance package |
| Subscription | Monthly | Business Security Packages - SMB and Commercial tiers |
| Subscription | Monthly | Cloud Access Control Storage |
| Other | One time/ perpetual license | Contract Buyout Promotion |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
SafeTouch Security product offering
Product offeringCore offering
SafeTouch Security designs, sells, professionally installs, and monitors integrated security systems for residential and commercial customers across Florida and Georgia. Offerings include alarm panels, cameras, access control, video surveillance, smart home/building automation, intercom systems, and mobile surveillance trailers, all unified through the mySafeTouch app and connected to company-owned UL-certified monitoring centers with 45-second response guarantees. Revenue is generated from equipment sales, recurring monthly monitoring subscriptions, cloud storage fees, and professional installation and guard services.
Product overview
SafeTouch Security offers a comprehensive, modular security platform serving both residential and commercial markets with integrated hardware, software, and monitoring services. The residential portfolio centers on four security packages (Essentials, Enhanced, Ultimate, Vision) plus add-on modules including home automation, generators, electrical services, and VoIP. The commercial division provides video surveillance, access control, virtual guarding, advanced monitoring, intercom systems, building automation, AI surveillance trailers, remote security, visitor management, and security guard services. All offerings are unified through the mySafeTouch mobile app and connected to company-owned UL-certified monitoring centers delivering 45-second response guarantees. The platform integrates with multiple video management system partners (i-PRO, Honeywell, Panasonic, Avigilon, etc.) and Alarm.com for cloud-based monitoring. AI capabilities include license plate recognition, facial detection, motion analytics, and AI deterrence across the product line.
Differentiator
Problem solved
Functional benefit
Products and services
- SafeTouch Essentials Entry-level residential security package providing fundamental protection including a GC2 security panel, window contacts, motion detector, 24/7 monitoring, remote arming, and professional installation for homeowners.
- SafeTouch Enhanced Mid-tier residential security package with two-way voice control panel, crash and smash technology, lighting and climate control integration, enhanced exterior protection, and life safety features for homeowners.
- SafeTouch Ultimate Premium residential security package including two-way voice and touch panel, cloud video storage, video surveillance, advanced video verification, AI deterrence, remote video access, and smart home automation for homeowners.
- SafeTouch Vision Video-only monitoring package providing remote video access, cloud video storage, and AI deterrence technology without a full intrusion security system, ideal for customers with existing security infrastructure seeking video upgrades.
- Commercial Video Surveillance Commercial-grade video surveillance systems with high-definition cameras, cloud storage, real-time viewing, and intelligent analytics for continuous property monitoring for businesses across multiple industries.
- Commercial Access Control Cloud-based, on-premises, or hybrid access control systems supporting keycards, mobile credentials, and biometric verification for managing building entry and tracking access activity for businesses.
- Virtual Guarding Remote monitoring service combining live video surveillance with AI technology and trained security professionals for 24/7 coverage, enabling real-time threat detection and live two-way voice warnings to deter intruders for commercial properties.
- Advanced 24/7 Professional Monitoring Professional 24/7 monitoring service delivered from company-owned UL Solutions-approved monitoring centers using active detection and two-way control panels for rapid threat verification and emergency dispatch for businesses.
- Intercom Systems IP-based two-way audio and video intercom systems enabling secure communication between visitors and staff with video verification before access approval, for commercial facilities and gated entries.
- Building Automation Integrated control of security, lighting, HVAC, and energy management systems through a unified platform for improved operational efficiency and safety at commercial properties.
- Security Guard Services Physical on-site security guard staffing for businesses requiring an in-person security presence, with state licensing, background checks, site-specific training, and typically deployed within 24-48 hours.
- AI Surveillance Trailers Mobile surveillance units equipped with AI-powered cameras for threat detection, providing flexible temporary security coverage for construction sites, outdoor events, and locations lacking fixed infrastructure.
- Visitor Management System Digital visitor management system enabled by Proptia technology, providing QR code guest passes, license plate recognition, and time-based access credentials for controlled facility entry at commercial and community sites.
- Residential Home Automation Smart home integration service connecting security systems with thermostats, lights, door locks, and garage doors through the mySafeTouch app for unified home control by homeowners.
- Standby Generator Installation Backup power generator installation service maintaining security system operation during power outages, available in gasoline, diesel, natural gas, and solar options for residential customers.
- Electrical and Low Voltage Wiring Services Professional electrical installation, low voltage cabling, audio/visual wiring, and VoIP setup services for residential customers integrating with security and smart home platforms.
- mySafeTouch App Mobile and desktop application for controlling security systems, viewing live cameras, managing door locks, arming alarms, automating smart home devices, and receiving real-time alerts from anywhere for residential and business customers.
Quantifiable outcome
- 45-second or less guaranteed emergency response time
- +4 more outcomes
Companies that use SafeTouch Security
Customer profileNamed customers20 records
Segments8 records
Ideal customer profiles5 records
SafeTouch Security technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability13 records
Feature6 records
SafeTouch Security partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and preferred.
- Professional Security Consultants (PSC)coreSafeTouch Security, backed by FVLCRUM, invested in Professional Security Consultants (PSC) in November 2025. This strategic investment expands SafeTouch's integrated security solutions capabilities across the United States.
- DSC (Digital Security Controls)preferredDSC is a leading manufacturer of security alarm panels and components used in SafeTouch security system installations.
- 2GIGpreferred2GIG is a security equipment manufacturer whose products are integrated into SafeTouch residential and commercial security systems.
- Alarm.comcoreAlarm.com provides the cloud-based platform powering SafeTouch's security monitoring, mobile app, and smart home automation services.
- i-PRO (formerly Panasonic Security)preferredi-PRO provides HD security cameras and video surveillance equipment for SafeTouch installations, including 180-degree indoor cameras with 6.8MP resolution.
- HoneywellpreferredHoneywell security and building automation products integrated into SafeTouch commercial security solutions.
- Avigilon (Motorola Solutions)preferredAvigilon provides advanced video analytics, HD cameras, and video management systems for SafeTouch's enterprise and commercial security deployments.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
SafeTouch Security competitors and assessment
Company assessmentBroad incumbents
- Brinks Home: National monitored home security provider offering professionally installed systems, smart home integration, and 24/7 monitoring — directly competes in residential monitoring subscriptions and equipment packages.
- Securitas USA: Global physical security services and technology provider covering guarding, electronic security, and monitoring — overlaps SafeTouch's security guard, access control, and integrated commercial security offerings at a much larger enterprise scale.
- ADT Inc. Largest U.S. monitored-security provider with national residential and commercial footprint, in-house monitoring centers, and broad product portfolio — competes directly but at vastly larger scale across all 50 states.
- Vivint Smart Home: National smart-home and professionally monitored security provider with direct-to-home sales motion and integrated home automation — overlaps SafeTouch's residential packages and smart home integration differentiators.
Direct peers
- Bay Alarm Company: Family-owned West Coast security systems integrator with in-house UL-listed monitoring, residential and commercial installation, and smart-home offerings — comparable vertically integrated model, though concentrated in California rather than FL/GA.
- CPI Security Systems: Regional security systems integrator with strong Southeastern U.S. presence, in-house 24/7 monitoring, professionally installed residential and commercial systems, and own-employed technicians — closely mirrors SafeTouch's vertically integrated model and target customer base.
- Vector Security: Mid-Atlantic and Southeast security systems integrator with in-house monitoring, multi-vertical commercial focus, and recurring monitoring RMR — overlaps SafeTouch in commercial integration, monitoring subscription model, and customer verticals.
- Ackerman Security Systems: Southeast-focused security systems integrator operating its own UL-listed monitoring center, selling professionally installed residential and commercial security with smart-home integration — directly comparable in regional scope, GTM motion, and product mix.
- Guardian Protection: Residential and commercial security systems integrator with in-house monitoring, professionally installed systems, and smart home automation — competes head-to-head in the same RMR-driven residential/SMB model.
Others
- Alarm.com (Platform Partner): Cloud platform powering SafeTouch's residential monitoring, mobile app, and smart home automation. Not a competitor but a key enabler — comparable because it sets the baseline experience and feature roadmap for SafeTouch's residential offerings.
Market position
Strengths5 records
Weaknesses1 record
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
SafeTouch Security social profiles
Digital presenceSafeTouch Security compliance and trust
Trust signalCompliance5 records
SafeTouch Security financial estimates
Financial estimateRevenue estimate
Valuation estimate
SafeTouch Security leadership team
Management profileNumber of profiles
Profiles3 records
SafeTouch Security subsidiaries and ownership
Company hierarchySubsidiaries1 record
SafeTouch Security funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SafeTouch Security M&A and investment
M&A and investmentM&A
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SafeTouch Security
What does SafeTouch Security do?
SafeTouch Security designs, sells, professionally installs, and monitors integrated security systems for residential and commercial customers across Florida and Georgia. Offerings include alarm panels, cameras, access control, video surveillance, smart home/building automation, intercom systems, and mobile surveillance trailers, all unified through the mySafeTouch app and connected to company-owned UL-certified monitoring centers with 45-second response guarantees. Revenue is generated from equipment sales, recurring monthly monitoring subscriptions, cloud storage fees, and professional installation and guard services.
Is SafeTouch Security a public or private company?
SafeTouch Security is a private company. It is classified as private equity controlled and is currently operating.
When was SafeTouch Security founded?
SafeTouch Security was founded in 1994. It employs 101 to 250 people.
Where is SafeTouch Security based?
SafeTouch Security is headquartered in Jacksonville, United States, in the North America region.
How does SafeTouch Security make money?
Five revenue lines are on record. Security System Equipment Sales are the primary driver. The others are 24/7 Monitoring Services, cloud Storage and Video Services, professional Installation Services and security Guard Services.
Who are SafeTouch Security's main competitors?
Broad incumbents on record are Brinks Home, Securitas USA, ADT Inc. and Vivint Smart Home. Direct peers are Bay Alarm Company, CPI Security Systems, Vector Security, Ackerman Security Systems and Guardian Protection. Alarm.com (Platform Partner) is listed as an others.
Does SafeTouch Security have an API?
No public API is recorded for SafeTouch Security.
What industry is SafeTouch Security in?
SafeTouch Security's product category is Security Systems Integration and Monitoring Services. Its primary akta.pro industry code is HSAHAAAF, Smart Home Security Automation & Integration (Monitored). Its NAICS code is 561621 and its SIC code is 7381.