NeighborWorks America

What NeighborWorks America does

NeighborWorks America (legally Neighborhood Reinvestment Corporation) is a congressionally chartered, nonpartisan nonprofit founded in 1978 and headquartered in Washington, D.C. The organization operates a network of nearly 250 rigorously assessed local nonprofit organizations across all 50 states, the District of Columbia, and Puerto Rico, delivering affordable housing, homeownership counseling, rental housing support, financial capability services, and community development programs. Its core technology products include CounselorMax (a web-based client management system for housing and foreclosure counseling), NeighborWorks Compass (a counseling support tool), and the Success Measures Data System (an outcome evaluation platform operated through a social enterprise subsidiary). Training and certification services are delivered through the twice-yearly National Training Institutes, online learning, and the Achieving Excellence executive leadership program run in partnership with Harvard University's Joint Center for Housing Studies.

The organization is funded primarily through an annual Congressional appropriation — $86.3 million distributed in FY2024 and $87.3 million in FY2025 — supplemented by training and certification fees, corporate and foundation partnerships (including JPMorgan Chase Foundation), and fee-for-service technical assistance. Each federal dollar is reported to leverage 74 times over in additional public and private investment, generating $11.6 billion in total network investment during FY2025. Operating subsidiaries include Success Measures (outcome evaluation), NeighborWorks Capital (financing vehicles), and CounselorMax (counseling technology), alongside the Community Leadership Institute and the Dorothy Richardson Award program for resident leadership.

NeighborWorks America's governance is unique among nonprofits: its board includes the heads of the FDIC, NCUA, Federal Reserve System, OCC, and HUD, and the organization is subject to FOIA oversight. Leadership includes Marietta Rodriguez as President and CEO, Lee Anne Adams as Chief Operating Officer (appointed July 2025), Arturo Weldon as EVP and Chief Information Officer, Kemba Esmond as CFO, and Frederick Udochi as Chief Audit Executive. The organization employs 501-1,000 staff across national and regional offices and reaches hundreds of thousands of households annually through its network.

Name

NeighborWorks America

Legal name

Neighborhood Reinvestment Corporation, dba NeighborWorks® America

Website

https://neighborworks.org

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

501–1,000 employees

Short description

NeighborWorks America is a congressionally chartered nonprofit that distributes federal grants and provides training to a network of nearly 250 local nonprofits delivering affordable housing, homeownership counseling, and community development services across all 50 states, D.C., and Puerto Rico.

Ownership category

akta.pro rank

Product category

Community Development & Affordable Housing Services

NAICS

Other Community Housing Services (624229)

SIC

Services-Social Services (8300)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

akta.pro secondary industries

Community Development & Neighborhood Revitalization Housing Programs (FSALAKAO), Rural, Tribal & Special-Population Housing Programs (FSALAKAL)

Keywords

• Affordable housing programs
• Community development services
• Housing counseling training
• Nonprofit capacity building
• Financial capability education

Headquarters

HQ city

Washington

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Congressional Appropriations: NeighborWorks America is a congressionally chartered corporation that receives a direct annual appropriation from the U.S. Congress. In fiscal year 2024, the organization distributed more than $86.3 million in grant funding from its annual core appropriation. The organization leverages each Congressional dollar appropriated 74 times over in additional public and private investment.
2. Training and Certification Fees: Revenue generated from professional training programs, certifications, and educational services provided to network organizations and the broader affordable housing and community development field. In fiscal year 2024, over 16,300 training certificates were awarded through in-person and online offerings.
3. Corporate and Foundation Partnerships: Support from corporations and private foundations who contribute to NeighborWorks America's national initiatives. Leading corporations and private foundations partner with NeighborWorks for its 40 years of experience, impact and credibility in community development.
4. Technical Assistance Services: Fee-for-service technical assistance, capacity-building, and peer-exchange opportunities provided to network organizations and the broader field.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

NeighborWorks America is a congressionally chartered national nonprofit that distributes federal grants, training, technical assistance, and consulting services through a network of nearly 250 local nonprofit organizations to expand affordable housing, support homeownership, deliver financial counseling, and strengthen communities. It also provides HUD-recognized counseling certification, executive leadership programs in partnership with Harvard University, twice-yearly National Training Institutes, and technology tools (CounselorMax, Success Measures Data System, NeighborWorks Compass) used by housing counselors nationwide.

Product overview

NeighborWorks America operates as a comprehensive housing and community development organization offering a portfolio of interconnected products and services. The core offerings include grants distribution, community impact programs, and technical assistance to support nearly 250 network organizations. The technology-enabled products include CounselorMax (a web-based client management system for housing and foreclosure counseling), NeighborWorks Compass, and Success Measures (an outcome evaluation data platform). Training services are delivered through the NeighborWorks Training Institute (held twice yearly), National Training Events, Online Training, and Group Learning. Educational resources include Realizing the American Dream and Keeping the American Dream learning guides. Leadership development programs include Achieving Excellence (in partnership with Harvard University) and the Community Leadership Institute. These products collectively support homeownership counseling, financial capability, organizational assessment, and community development across the NeighborWorks network.

Differentiator

Problem solved

Functional benefit

Brands

• Dorothy Richardson Award for Resident Leadership: Prestigious award honoring the spirit and life's work of Dorothy Mae Richardson, recognizing community leaders who have demonstrated exceptional leadership in strengthening their communities through resident-driven, place-based community development.
• Success Measures
• CounselorMax
• NeighborWorks Center for Homeownership Education and Counseling (NCHEC)
• NeighborWorks Training Institute
• NeighborWorks Capital
• Flexible Impact Grants

Products and services

• CounselorMax Web-based client management system serving as the industry's premier client management platform for financial capability, housing counseling, foreclosure counseling, and disaster case management services. It is used by housing counselors across the NeighborWorks network and the broader industry.
• Success Measures Data System Online platform created by and for nonprofits and funders to document and measure the impact of community development efforts and investments. Provides data measurement tools for managing all aspects of outcome evaluation with the people and communities served.
• NeighborWorks Training Institute The nation's premier professional learning and networking gathering for housing and community development professionals, offered twice yearly in different cities. Provides in-person training, certification opportunities, and peer exchange across the affordable housing and community development field.
• Achieving Excellence An executive leadership program designed and conducted in partnership with Harvard University for seasoned nonprofit executive directors and senior staff working in affordable housing and community development.
• Community Leadership Institute A national training program that trains resident leaders alongside nonprofit employees in their communities to develop community leadership skills, supporting resident-driven and place-based community development.
• NeighborWorks Compass A counseling support tool and resource for housing and financial capability professionals assisting clients seeking homeownership and financial wellness.

Quantifiable outcome

• $74 return per Congressional dollar invested (leverage ratio)
• +5 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered major and core.

• JPMorgan Chase FoundationmajorStrategic or Co-development PartnerJPMorgan Chase Foundation supports NeighborWorks America's national initiatives to make rental housing more accessible and sustainable. The foundation provides funding and collaboration for programs that amplify the reach of the 240+ network organizations, supporting the community development sector through innovative services and training.
• Harvard University Joint Center for Housing StudiescoreStrategic or Co-development PartnerNeighborWorks America supports a fellowship program with Harvard University's Joint Center for Housing Studies. This research partnership contributes to the field of community development and affordable housing, producing reports and research offered free to professionals and the public.
• Success MeasurescoreStrategic or Co-development PartnerSuccess Measures is a NeighborWorks social enterprise that helps nonprofits and their funders measure the impact of their community development efforts and investments. It provides outcome evaluation resources, data measurement tools, and the Success Measures Data System.
• U.S. Department of Housing and Urban Development (HUD)coreStrategic or Co-development PartnerHUD recognizes NeighborWorks counseling certification as setting industry-wide standards. NeighborWorks also administers the congressionally-funded National Foreclosure Mitigation Counseling program in coordination with HUD.
• Federal Financial Regulatory AgenciescoreOthersNeighborWorks America's Board of Directors includes heads of federal financial regulatory agencies: FDIC, NCUA, Federal Reserve System, OCC, and HUD. This unique governance structure provides oversight and alignment with federal financial regulatory priorities.

Scale indicators18 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Local Initiatives Support Corporation (LISC): National CDFI and community development intermediary that finances affordable housing and neighborhood revitalization through a local partner network — directly comparable operating model and mission to NeighborWorks America.
• Enterprise Community Partners: National nonprofit that invests in affordable housing and community development through grants, loans, and policy advocacy — closely mirrors NeighborWorks' mission, federal funding mix, and network-driven delivery model.
• Habitat for Humanity International: Global nonprofit building affordable housing through a network of local affiliates — directly comparable in federated affiliate structure, affordable housing mission, and volunteer-driven community development approach.
• Opportunity Finance Network: National network of CDFIs financing affordable housing and community development in underserved markets — comparable as a federally supported intermediary with a network of mission-driven lenders.
• Grounded Solutions Network: National membership network promoting shared-equity and inclusionary homeownership models — directly comparable as a federally aligned affordable housing intermediary supporting a network of practitioners.
• National Council of State Housing Agencies (NCSHA): Membership organization representing state housing finance agencies that administer federal affordable housing programs — closely comparable as a national housing intermediary interfacing between federal funding and state/local delivery.

Broad incumbents

• Fannie Mae: Government-sponsored enterprise that purchases and securitizes affordable housing mortgages — operates at vastly larger scale in the same affordable housing finance ecosystem but as a capital market intermediary rather than community development network.
• Freddie Mac: Government-sponsored enterprise focused on affordable housing finance — operates in the same federal affordable housing ecosystem as NeighborWorks but at much larger scale and via secondary mortgage market activity.
• U.S. Department of Housing and Urban Development (HUD): Federal cabinet department that funds and regulates affordable housing programs including those NeighborWorks administers — NeighborWorks operates as a federally chartered partner to HUD rather than a competitor.

Others

• National Association of Housing and Redevelopment Officials (NAHRO): Professional membership association for local housing and redevelopment officials — adjacent peer offering training and certification to affordable housing professionals, comparable to NeighborWorks' NCHEC and Training Institute functions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/neighborworks
• YouTubeyoutube.com/user/NeighborWorksAmerica
• Facebookfacebook.com/neighborworksamerica
• LinkedInlinkedin.com/company/neighborworks-america
• Instagraminstagram.com/neighborworks

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NeighborWorks America