What EXACOM does

EXACOM (Exacom, Inc.) is a US-based manufacturer of multimedia logging recorders for mission-critical communications, founded in 1986 and headquartered in Manchester, New Hampshire. The company's HindSight 4 platform records and replays over 85 media types — voice, radio, video, screen capture, SMS, IoT data, and NG911 i3 SIPREC — by integrating with existing radio, 911 call handling, CAD, and enterprise voice systems. HindSight is offered in cloud-native, hybrid, on-premise, and virtual machine deployments, with JITC certification, DoDIN APL listing through December 2027, and compliance with SOC 2 Type 2, NIST 800-53, NIST 800-171, FIPS 140-2, and CMMC standards. The EARS product line addresses small-footprint and mobile recording needs for fire ground, tactical, and command vehicles, while the SecuLore subsidiary provides 24/7/365 Cybersight SOC cybersecurity monitoring for public safety networks.

EXACOM serves public safety agencies (PSAPs, police, fire, EMS), federal/Department of Defense buyers, campus and facility security operations, energy and utilities, transportation, and enterprise security — with public safety as the primary vertical. Revenue is generated through hardware sales (HindSight 4, EARS Mobile, G3 Lite), recurring software subscriptions and cloud services (HindSight Cloud hosted on AWS GovCloud, ExaCare maintenance), and professional services for implementation and 24/7/365 support. Go-to-market combines direct enterprise field sales targeting public safety and government RFPs, a vetted channel partner network with deal registration and MDF programs, government contract vehicles (GSA, SEWP, 2GIT, HGACBuy, NCPA, state cooperative contracts), and AWS Marketplace distribution. AI capabilities — proprietary public-safety-trained transcription, automated PII redaction, and real-time keyword alerts — are bundled into the platform and additionally offered through the standalone Prizym sub-brand.

Following a November 2020 investment from Seaport Capital, EXACOM's revenue more than doubled over a five-year period during which it launched HindSight Cloud, acquired SecuLore Solutions, and expanded AI-driven capabilities. On March 12, 2026, Motorola Solutions acquired EXACOM (alongside Hyper for a combined $90 million) and announced plans to integrate it into the Motorola command center suite and Digital Evidence Management System.

Name

EXACOM

Legal name

Exacom, Inc.

Website

https://exacom.com

Company type

Private

Founded year

1986

Operating status

Acquired

Headcount range

11–50 employees

Short description

EXACOM is a US-based manufacturer of multimedia logging recorders for mission-critical communications, serving public safety agencies, federal/DoD, and utilities with JITC-certified HindSight 4 platform that captures over 85 media types across cloud-native and hybrid deployments.

Ownership category

akta.pro rank

Product category

Mission-Critical Communications Recording

NAICS

Manufacturing and Reproducing Magnetic and Optical Media (3346), Sound Recording Industries (5122), Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

akta.pro secondary industries

High Availability & Failover Architecture Services (BPAEALAE), Archive & Preservation Systems (LTO, Optical, Tape Libraries) (MPAHAGAC), Disaster Recovery, Redundancy & Continuity (Backup Playout) (MPAHAKAI)

Keywords

• Multimedia logging recorders
• Public safety communications
• Mission-critical voice recording
• 911 call recording systems
• Radio communications logging

Headquarters

HQ city

Concord

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Hardware Recording Systems: Sale of multimedia logging recorder hardware including HindSight 4, HindSight G3, HindSight G3 Lite, and EARS mobile/remote recorders. Offered in various form factors: cloud-native, hybrid, on-premise, and virtual machine deployments.
2. Software Subscriptions and Cloud Services: Subscription-based cloud services including HindSight Cloud, ExaCare maintenance program, and cloud storage. ExaCare provides minor and bug-fix updates, new features, security updates, and eligibility for major version upgrades.
3. Professional Services: Implementation, installation, training, system monitoring, and ongoing support services. Manufacturer-direct support available 24/7/365.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

EXACOM designs, manufactures, and supports multimedia logging recorder systems that capture, archive, and analyze mission-critical communications — including voice, radio, video, screen capture, SMS, and IoT data — for public safety agencies, government, DoD, energy/utilities, transportation, and security organizations. The flagship HindSight 4 platform supports 85+ media types and is available in cloud-native (HindSight Cloud), hybrid, public/private cloud VM, and on-premise configurations, with AI transcription, PII redaction, keyword alerts, and incident reconstruction capabilities.

Product overview

Exacom is a provider of mission-critical communications recording solutions, offering a unified multimedia logging recorder platform centered on the HindSight 4 product family. The core HindSight 4 platform supports over 85 media types and is available in cloud-native (HindSight Cloud), hybrid, and on-premise deployment configurations. The product portfolio includes EARS mobile and remote recording solutions for specialized vehicle and distributed recording needs, and the HindSight G3 Lite for smaller organizations. AI-powered capabilities include Prizym (real-time transcription and translation), AI radio transcription with models trained on public safety audio, and AI-assisted PII redaction. SecuLore cybersecurity services (24/7 SOC monitoring) enhance the offering for public safety agencies. Supporting services include ExaCare maintenance, QA/QI software, managed recording services, and government contract vehicle purchasing options.

Differentiator

Problem solved

Functional benefit

Brands

• HindSight 4: Multimedia logging recorder platform for mission-critical communications recording
• HindSight Cloud
• EARS
• Prizym
• SecuLore

Products and services

• HindSight 4 Multimedia Logging Recorder Primary multimedia logging recorder platform supporting over 85 media types including voice, audio, radio, screen capture, photos, video, text/SMS, IoT data, and NG911 i3 SIPREC. Integrates with over 85 existing radio, 911 call handling, CAD, and enterprise voice systems. Available in cloud-native, hybrid, public cloud VM, private cloud VM, and on-premise configurations for public safety, government/DoD, energy/utilities, transportation, and security customers.
• HindSight Cloud Cloud-native deployment of the HindSight 4 platform; mission-critical cloud-based multimedia recording offering hosted on AWS with FTR validation and available on AWS Marketplace. Includes AI transcription, keyword alerts, and AI-assisted PII redaction. Hosted on AWS GovCloud for government customers requiring secure cloud infrastructure.
• HindSight Hybrid Hybrid cloud recording deployment combining on-premise and cloud capabilities for flexible disaster recovery and continuity of operations. Designed to protect agencies from storms, floods, wildfires, and power outages by keeping recordings safe in the cloud while preserving local access.
• EARS-104 Remote Recorder Small-scale hardware remote recorder with small footprint for recording secondary or mobile communications. Consolidates many locations with cloud-based access, ideal as an accessory for recording distributed secondary or mobile communications.
• EARS Mobile Compact mobile recording solution for specialty vehicles including Fire Ground, Tactical, and Command Vehicle recording. Playback available via mobile phone or tablet with USB off-loader for file mobility.
• HindSight G3 Lite Cost-effective analog/IP audio recorder optimized for smaller organizations. Supports up to 48 total analog/IP channels and 4 different integrations, with RAID 1 1TB storage. Runs on Windows 10 Enterprise OS with Dell COTS workstation.
• Prizym AI Transcription & Translation Real-time AI solution for critical communication transcription and translation, unifying mission-critical communication information. Provides AI-powered transcription and translation across voice, radio, and dispatch audio for public safety and government customers.
• SecuLore Cybersecurity (24/7/365 SOC Monitoring) Cybersecurity services for public safety networks including 24/7/365 SOC monitoring through Cybersight SOC. Provides proactive network monitoring and threat detection for mission-critical public safety infrastructure and local governments.
• ExaCare Maintenance & Support Program Annual maintenance and support program providing minor and bug-fix updates, new features, security updates, and access to all releases. Enrolled customers may be eligible for free or discounted major version upgrades. Manufacturer-direct support available 24/7/365 from US-based staff.
• QA/QI Quality Assurance Software Quality assurance and quality improvement software integrated with HindSight for public safety communications. Enables supervisors to scan text, identify coaching opportunities, detect policy violations, and review calls related to specific topics for dispatch case review.
• Managed Recording Services (AWS GovCloud) Managed cloud-native recording services hosted on AWS GovCloud. Includes recording, storage, and system management for customers seeking outsourced recording infrastructure. Deployed for EMS fleet communications with ESChat MCPTT integration.

Quantifiable outcome

• 99% customer satisfaction rate on support tickets (2021)
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability7 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core and minor.

• SecuLore SolutionscoreStrategic or Co-development PartnerCybersecurity firm providing proactive network monitoring and threat detection for mission critical public safety networks. Acquired by Exacom in June 2023 to strengthen cybersecurity offerings. Now part of Motorola Solutions portfolio.
• L3Harris TechnologiescoreTechnology or IntegrationDesignated preferred Voice Logging Recorder provider for L3Harris critical communications solutions. Member of L3Harris Mission Critical Alliance consortium. Integration with L3Harris P25 radios and MCPTT solutions.
• iCERT (Industry Council for Emergency Response Technologies)minorOthersMember of iCERT, the industry council for emergency response technologies. Exacom is the only member dedicated solely to distributed multimedia recording. Contributes to NG911 conformance testing, location accuracy, data integration, and cloud for emergency communications policy.
• Motorola SolutionscoreTechnology or IntegrationAcquired by Motorola Solutions in March 2026. Exacom will be integrated into Motorola Solutions' command center suite and Digital Evidence Management System.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• NICE Systems: NICE is a large enterprise software vendor with a dedicated public-safety recording and analytics division (NICE Inform) that competes with Exacom on mission-critical 911/radio recording and incident reconstruction for PSAPs, police, and defense customers.
• Verint Systems: Verint provides call recording, workforce engagement, and public-safety compliance solutions, including mission-critical communications logging. It competes with Exacom in government, public safety, and large enterprise compliance recording deployments.
• CentralSquare Technologies: CentralSquare provides CAD, RMS, and public-safety software suites — including HigherGround recording — competing with Exacom as a broader platform vendor into PSAPs, police, and fire agencies.

Direct peers

• Intrado: Intrado provides 911, NG911, and emergency communications infrastructure including call handling and recording solutions for PSAPs, directly overlapping with Exacom's public-safety recording and incident reconstruction offerings.
• Eventide: Eventide's NexLog DX series is a direct competitor to Exacom's HindSight platform, offering voice logging recorders for PSAPs, radio dispatch, and 911 call handling with similar integration ecosystems and compliance focus.
• Revcord: Revcord provides multimedia logging recorder solutions for public safety, law enforcement, and 911 centers, with similar support for radio, phone, video, and screen capture — directly overlapping Exacom's target use cases.
• Solacom (Comtech): Solacom, now part of Comtech, provides 911 call handling and NG911 solutions with integrated logging recorder capabilities that overlap with Exacom's HindSight platform, particularly in NG911 i3 SIPREC deployments.
• HigherGround: HigherGround (now part of CentralSquare) specializes in call recording, incident recreation, and quality assurance for PSAPs, 911 centers, and emergency communications — a close direct competitor to Exacom's recorder + QA bundle.

Emerging players

• Cyara: Cyara is a contact center and unified communications testing/monitoring vendor with call recording capabilities that increasingly overlap with Exacom's quality assurance and compliance recording use cases in regulated environments.
• Zetron: Zetron provides dispatch console systems (AcomNOVUS) and integrated recording for mission-critical communications, overlapping with Exacom on integrated dispatch + recording solutions and partnership/integration with radio networks.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/EXACOMINC
• Facebookfacebook.com/exacominc
• LinkedInlinkedin.com/company/exacom-inc.

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EXACOM