What Intrado does

Intrado (legal entity Intrado Life & Safety, Inc.) is a privately held emergency communications technology company headquartered in Longmont, Colorado, with 45+ years of operating history since its establishment as West Safety Communications and its March 2020 rebranding to Intrado Safety Communications. The company delivers a comprehensive emergency communications platform to Public Safety Answering Points (PSAPs), enterprise and campus customers, K-12 schools, telecommunications carriers, and automotive OEMs, built around the VIPER call-handling family (on-premises, hosted VIPER as a Service, and cloud-native VIPER NextGen), TXT29-1-1 text-to-911, AI-powered voice-to-text and language translation supporting 76 languages and 144 dialects, GIS solutions (Spatial Insight, TheAddresser, NG911 GIS), carrier NG911 compliance platforms (NG Nexus, NG911 Core Services, ESInets), enterprise E911 routing (Emergency Routing Service, Emergency Gateway), mass notification (OneAlert, Revolution), and connected-vehicle safety (Advanced Automatic Collision Notification). The platform is purpose-built for regulated public-safety workflows, integrates with major U.S. carriers and PSAP technology stacks, and holds FCC-mandated compliance certifications including NENA i3 and Cal OES.

Intrado monetizes primarily through subscription and usage-based recurring revenue on call-handling, NG911, and E911 routing systems; managed services revenue from carrier partnerships (notably AT&T core-tier relationships) for NG911 compliance and 988 georouting; and subscription revenue from enterprise safety solutions including OneAlert and Safety Suite. Pricing is quote-based and not publicly disclosed, with certain service lines filed under federal and state tariffs across 35+ U.S. state public utility commissions. The company sells via direct enterprise field sales to government agencies and PSAPs, supplemented by channel partners (Bradshaw Consulting Services for GIS reselling), technology partners (GeoComm for indoor mapping), and carrier partners (AT&T, AT&T Mobility, Zoom Video Communications, BluIP). Intrado claims the #1 E911 footprint in the U.S., 410M+ annual 911 transactions, 6,000+ PSAP connections serving 36M+ citizens, 1,000+ NG911 networks deployed, and 5,000+ indoor-mapped critical facilities across 28 states.

Corporate ownership has shifted through multiple restructurings: the company was carved out of West Corporation (formerly NASDAQ: SCCX, now delisted), acquired Hubb (event management) in 2021, Permission Click in 2022, and remains a subsidiary under the broader Intrado corporate umbrella alongside Intrado Life & Safety Canada Inc and former entity Intrado Safety Communications, Inc. Strategic positioning emphasizes AI-enabled emergency communications, NG911 mandate capture, and adjacent verticals such as connected-vehicle safety, supported by 2024 senior hires including CTO Liz Nguyen and VP of Information Security Charles Gifford.

Name

Intrado

Legal name

Intrado Life & Safety, Inc.

Website

https://intrado.com

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Intrado (Intrado Life & Safety, Inc.) is a privately held emergency communications technology provider serving U.S. PSAPs, enterprises, K-12 campuses, telecom carriers, and automotive OEMs. Its VIPER platform handles 410M+ 911 calls annually across 6,000+ PSAPs, with cloud-native NG911, AI translation in 76 languages, and GIS/indoor mapping.

Ownership category

akta.pro rank

Product category

Public Safety Emergency Communications Software

NAICS

Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621), Telephone Call Centers (56142), Computer Facilities Management Services (541513)

SIC

Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Public Address, Mass Notification & Emergency Communications Integration (BPAKAGAG), Crisis Management & Communications Support (Mass Notification) (BPABANAF), Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Emergency Management & Incident Command (EOC/ICS) (EDALAEAD)

Keywords

• Emergency communications software
• NG911 call handling
• Public safety solutions
• E911 routing services
• PSAP technology platforms

Headquarters

HQ city

Longmont

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Emergency Communications Services: Subscription and usage-based revenue from 911 call handling systems (VIPER family), NG911 services, text-to-911, and related emergency communications solutions sold to PSAPs and government agencies
2. Enterprise Safety Solutions: Revenue from enterprise E911 solutions, incident management, mass notification (OneAlert), and safety compliance solutions sold to businesses, schools, and healthcare organizations
3. Service Provider Solutions: Revenue from carrier partnerships providing NG911 compliance, location-based routing, and 988 georouting services to telecommunications providers
4. GIS and Data Solutions: Revenue from GIS solutions including Spatial Insight, TheAddresser, and data management services

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Intrado develops and operates software platforms for emergency communications, including on-premises, hosted, and cloud-native 911 call handling systems (VIPER family), text-to-911, AI-powered transcription and translation, GIS-based address validation, NG911 core services, enterprise E911 routing, and mass notification. Its solutions serve Public Safety Answering Points (PSAPs), enterprises, K-12 schools and campuses, and telecom service providers.

Product overview

Intrado provides a comprehensive emergency communications platform serving Public Safety Answering Points (PSAPs), enterprises, schools, and service providers. The portfolio includes on-premises, hosted, and cloud-native call handling solutions (VIPER, VIPER as a Service, VIPER NextGen), text-to-911 messaging (TXT29-1-1), AI-powered transcription and translation, analytics (ECaTS), enterprise E911 routing (Emergency Routing Service), mass notification (OneAlert, Revolution), incident management (Safety Suite), GIS and mapping (Spatial Insight, TheAddresser, NG911 GIS), and specialized NG9-1-1 infrastructure (NG Nexus, NG911 Core Services, ESInets). The platform also extends to location services (Locate Before Route, 988 Georouting), vehicle safety (AACN), and cybersecurity. Solutions operate as a unified platform with modules addressing specific emergency communications workflows, connected via industry-standard protocols and carrier partnerships.

Differentiator

Problem solved

Functional benefit

Brands

• VIPER: On-premises call handling and management systems for PSAPs (Public Safety Answering Points)
• VIPER NextGen
• VIPER as a Service (VaaS)
• VIPER Answer
• TXT29-1-1
• ECaTS
• OneAlert
• Safety Suite
• Revolution
• Emergency Data Broker
• Spatial Insight
• NG Nexus
• Locate Before Route
• AACN (Advanced Automatic Collision Notification)
• Power 911
• Safety Shield
• Wearable Panic Button
• TheAddresser
• Emergency Routing Service (ERS)
• Emergency Gateway

Products and services

• VIPER On-premises call handling and management system for Public Safety Answering Points (PSAPs), providing emergency call management backed by deep understanding of emergency response protocols.
• VIPER as a Service (VaaS) Hosted, private-cloud NG9-1-1 call handling platform providing uptime, local survivability, and browser-based interface with CAMA-to-IP interoperability.
• VIPER NextGen Cloud-native NG9-1-1 call handling solution offering geo-redundant, browser-accessible platform for PSAPs of all sizes, accelerating NG9-1-1 adoption by reducing cost and infrastructure barriers.
• TXT29-1-1 Text-to-911 messaging service enabling individuals to send SMS emergency messages to PSAPs, with three industry-standard delivery options and text translation for non-English speakers.
• ECaTS (Emergency Call Tracking System) Analytics and reporting platform generating concise descriptive reports from 9-1-1 call data for PSAPs, including NG911 Dashboard and Wireless Routing Analysis toolkit.
• OneAlert Emergency notification and response platform for organizations offering customizable alerts, mass notification, panic button integrations, and 911 PSAP integration.
• Safety Suite End-to-end incident management platform for organizations offering customizable digital checklists, mass notification, 911 PSAP integration, and emergency alerts for enterprise, campus, and school safety.
• Spatial Insight Real-time mapping solution for PSAPs and Emergency Communications Centers correlating multiple location sources, integrating supplemental incident data, and visualizing real-time GIS context.
• NG Nexus NG9-1-1 compliance platform for Originating Service Providers (OSPs), delivering improved emergency routing, location accuracy, and regulatory compliance aligned with FCC Order 24-78 requirements.
• NG911 Core Services Flexible, future-proof emergency network services including ESInets that improve call routing, data sharing, and deliver i3 compliance for NG9-1-1 networks.
• NG911 GIS Products and Services Comprehensive GIS software and professional services for emergency communications, including address validation solutions for NG9-1-1 ready emergency call routing.
• TheAddresser Cloud-based NG9-1-1 ready solution providing validated address information for emergency call routing, with real-time address validation and automated nightly error checks.
• Location-based Routing (Locate Before Route) Location accuracy solution for wireless 911 calls, using device-based location data rather than cell tower triangulation to route calls to the correct PSAP, reducing call transfers and response delays.
• 988 Georouting Routing solution for 988 Suicide and Crisis Lifeline calls, ensuring accurate call routing to local crisis centers based on caller location rather than area code, while maintaining caller privacy.
• Emergency Routing Service (ERS) Enterprise E911 routing solution ensuring 9-1-1 calls are routed accurately and quickly to the correct PSAP, supporting dispatchable location compliance under RAY BAUM'S Act.
• Emergency Gateway (EGW) Managed service providing enterprise connectivity for emergency routing, enabling organizations to integrate communication systems with emergency services networks.
• Emergency Data Broker Data integration platform streamlining alarm data and supplemental emergency information to PSAPs, including Standard Service and Alarm Relay Service options for delivering validated address and alarm information.
• Advanced Automatic Collision Notification (AACN) Next-generation vehicle safety technology automatically transmitting detailed crash data (vehicle status, occupant conditions, precise location) to emergency services in real time using VEDS 3.1 schema.
• Cybersecurity Solutions Security offerings for PSAPs including SecuLore cybersecurity services and Intuitus Managed Detection & Response (MDR), protecting emergency communications infrastructure from cyber threats.
• Hubb Hybrid event management technology platform acquired by Intrado in August 2021, enhancing event management capabilities and supporting in-person, virtual, and hybrid events.

Quantifiable outcome

• 410M+ 911 transactions handled annually
• +5 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature15 records

Partnerships

Five partnerships are on record, tiered core.

• AT&TcoreStrategic or Co-development Partner · 24 June 2026Continued collaboration with AT&T to enhance next-generation 9-1-1 emergency communications across AT&T's wireless and VoIP services using Intrado's NG Nexus platform. Partnership delivers improved emergency routing, location accuracy, and regulatory compliance aligned with FCC Order 24-78 requirements.
• Bradshaw Consulting Services (BCS)coreChannel Partner/ Reseller/ Distributor · 18 June 2026Strategic reseller agreement for TheAddresser, a cloud-based NG9-1-1 ready solution providing validated address information for emergency call routing. BCS will resell TheAddresser to help eliminate misrouted 9-1-1 calls caused by outdated or inaccurate address data.
• SBD AutomotivecoreStrategic or Co-development Partner · 7 January 2026Partnership at CES 2026 showcasing Advanced Automatic Collision Notification (AACN) technology. Demonstrates how next-generation collision alerts automatically transmit detailed crash data including vehicle status, occupant conditions, and precise location directly to emergency services in real time.
• GeoCommcoreTechnology or Integration · 5 August 2024Strategic partnership focusing on indoor mapping of critical buildings. Enhances data for first responders with detailed floor plans for schools, airports, courts, and hospitals across 28 states. Partnership delivers indoor location information at no cost through Intrado Spatial Insight.
• AT&T MobilitycoreStrategic or Co-development PartnerNew carrier relationship for implementing emergency response solutions supporting AT&T's mobility network subscribers.

Scale indicators11 records

Recent moves6 records

Expansion highlights8 records

Broad incumbents

• Motorola Solutions: Largest incumbent in public-safety software, radio, and command-center solutions (CommandCentral, Vesta, CallWorks). Competes directly with Intrado across PSAP call handling, NG911, and CAD, but operates as a much broader portfolio player spanning LMR, video, and analytics.
• NICE (NICE Public Safety): NICE Inform is a leading 911 call recording, evidence management, and analytics platform used by PSAPs. Overlaps with Intrado's ECaTS analytics and call-handling ecosystem and competes in PSAP software procurement cycles.
• Atos (Unify/OpenScape) / Cisco (Emergency Responder): Large enterprise communications vendors (Cisco Emergency Responder, Atos/Unify) that provide on-premises E911 routing and notification for large enterprises — directly comparable to Intrado's Emergency Routing Service and Emergency Gateway for enterprise E911 compliance.

Emerging players

• RapidSOS: Over-the-top emergency data platform delivering device-based location, health, and sensor data directly to PSAPs. A direct competitor to Intrado's Emergency Data Broker and NG911 data layer, and a frequent partner/co-seller in the same PSAP procurements.
• Carbyne: Cloud-native NG911 and emergency collaboration platform serving PSAPs and enterprises globally. Competes head-on with VIPER NextGen/VaaS for greenfield NG911 contracts and is widely viewed as the principal cloud-native challenger to legacy PSAP vendors.

Direct peers

• Hexagon Safety, Infrastructure & Geospatial: Provides HxGN OnCall Dispatch and PSAP software suite that directly competes with Intrado's VIPER family for call-handling and dispatch workflows, particularly among public-safety agencies standardizing on Hexagon's broader GIS and public-safety stack.
• Zetron: Specializes in 911 dispatch consoles and mission-critical communications systems for PSAPs, utilities, and transportation. A focused direct peer in on-prem and hosted call handling that overlaps with Intrado's VIPER and VaaS offerings.
• Comtech Telecommunications (Solacom): Solacom (now part of Comtech) provides PSAP call-handling and NG911 solutions, including Guardian. A direct competitor to VIPER for next-generation 911 deployments at the state and regional level.

Others

• Esri: Dominant GIS platform provider whose ArcGIS technology underpins most NG911 GIS workflows. Competes with and complements Intrado's TheAddresser, Spatial Insight, and NG911 GIS products in the GIS data and mapping layer.
• Bandwidth Inc. Communications platform that delivers 911 routing and emergency services APIs to carriers and enterprises. Sits in Intrado's service-provider ecosystem as both a potential partner and competitor for NG911 carrier-side routing.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/intrado
• YouTubeyoutube.com/@Intrado
• Facebookfacebook.com/intrado
• LinkedInlinkedin.com/company/intrado-corp
• Instagraminstagram.com/intradosafety

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A7 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intrado