VPNet
VPNet is a Puerto Rican managed services provider delivering integrated cybersecurity, cloud, connectivity, and AI solutions — built on Microsoft and Fortinet partnerships — to enterprise and mid-market clients in healthcare, finance, government, and rural communities.
- Company typePrivate
- Founded2008
- HeadquartersSan Juan, Puerto Rico
- Headcount11–50
- GTM typeB2B
- OfferingServices
What VPNet does
VPNet, Inc. is a privately held Puerto Rican B2B technology company founded in 2008 and headquartered in San Juan, operating as an integrated managed services provider across telecommunications, cybersecurity, cloud, and AI. The company serves enterprise and mid-market clients in healthcare, finance, government, and distribution sectors on the island, with a stated mission to deliver locally-present, US-standard-compliant IT services as an alternative to national and international vendors. It holds the self-described position of the only official Microsoft partner in Puerto Rico and is a Fortinet-certified Managed Security Service Provider (MSSP), operating a 24/7 Security Operations Center for continuous threat monitoring, HIPAA and PCI-DSS compliance, and incident response.
The company's offering is organized under three sub-brands consolidated during a May 2025 rebrand: Omni365.AI, an AI-powered omnichannel contact center platform built natively on Microsoft Teams with the proprietary OMNI AI Gateway conversational layer and Dark Sentinel monitoring; RedVerde, a rural connectivity service that has built proprietary infrastructure serving 100+ communities in Puerto Rico's mountainous regions with a 99% uptime SLA; and vpnet Cyber, the branded MSSP security service. Revenue is generated predominantly through recurring subscription, managed-services, and per-client negotiated contracts sold via direct B2B sales, formal RFP procurement, and partner co-selling with Microsoft and Fortinet. The company also participates in the USDA Broadband Technical Assistance program across 6 municipalities and 22 neighborhoods, extending its footprint into digital inclusion and rural broadband planning. Leadership consists of President Felipe J. Hernández, CIO Juan E. Agosto, and Sales Director Zulma Cotto Carrasquillo; the firm is founder/management-controlled with no external funding rounds disclosed.
VPNet firmographics
Firmographics- Name
- VPNet
- Legal name
- VPNet, Inc.
- Website
- https://vpnet.net
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- VPNet is a Puerto Rican managed services provider delivering integrated cybersecurity, cloud, connectivity, and AI solutions — built on Microsoft and Fortinet partnerships — to enterprise and mid-market clients in healthcare, finance, government, and rural communities.
- Ownership category
- akta.pro rank
VPNet industry classification
Industry- Product category
- Managed IT and Cybersecurity Services
- NAICS
- Computer Systems Design and Related Services (54151), Security Systems Services (except Locksmiths) (561621), Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)
- akta.pro secondary industries
- Cloud-Managed & Managed Security Systems Services (Remote Monitoring, Maintenance) (BPAKAGAJ), Attack Detection & Response for Cloud/SaaS (SOC for Cloud) (HDADAGAJ), Cloud Security Services (Posture Mgmt, Workload Protection) (BPAKAHAK)
Keywords
Where VPNet is headquartered
LocationHeadquarters
- HQ city
- San Juan
- HQ country
- Puerto Rico
- HQ region
- Latin America
Offices1 record
Markets served
VPNet business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Managed Security Services (MSSP): 24/7 security monitoring, threat detection, and incident response delivered via the company's SOC. Revenue is recurring, likely subscription or retainer-based given the continuous monitoring nature of MSSP services.
- AI Contact Center (Omni365.AI): AI-powered omnichannel contact center platform integrated with Microsoft Teams, offered as a subscription or SaaS license to enterprise and mid-market clients.
- Cloud Services: Microsoft cloud solutions including infrastructure, productivity, and collaboration tools, delivered and managed as a Microsoft official partner.
- Telecommunications & Connectivity: Fiber optic, microwave, and coaxial internet connectivity, VoIP telephony, and related connectivity services for businesses across Puerto Rico. RedVerde extends this to rural communities.
- Managed IT Services (MSP): VPNet operates as an extension of the client's IT department, managing infrastructure, support, and operations for businesses without internal IT capacity.
- Regulatory Compliance Services: Implementation and maintenance of technical and administrative controls for HIPAA, PCI-DSS, and other regulatory frameworks.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Quote-based pricing tailored to each client |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
VPNet product offering
Product offeringCore offering
VPNet delivers integrated managed connectivity, cybersecurity, cloud, and AI-powered customer engagement services to enterprise and mid-market clients in Puerto Rico. Its portfolio is organized under three sub-brands: Omni365.AI (an AI contact center platform built natively on Microsoft Teams), RedVerde (rural high-speed connectivity infrastructure), and vpnet Cyber (a Fortinet-certified MSSP SOC delivering 24/7 threat monitoring and HIPAA/PCI-DSS compliance). Core services include cloud solutions as Microsoft's official partner in Puerto Rico, enterprise telecommunications (fiber, microwave, VoIP), managed IT, and regulatory compliance implementation.
Product overview
VPNet is a B2B technology company offering an integrated portfolio of connectivity, cybersecurity, and AI solutions for businesses and communities in Puerto Rico. The portfolio is organized around three sub-brands: Omni365.AI is the AI contact center platform built natively in Microsoft Teams, featuring the OMNI AI Gateway for conversational automation and omnichannel customer engagement; RedVerde is the rural connectivity service delivering high-speed internet to underserved mountainous and rural communities; and vpnet Cyber is the branded MSSP security service powered by a Fortinet-certified SOC. These are supplemented by core services including cloud solutions (as a Microsoft partner), managed IT services, enterprise telecommunications (fiber, microwave, VoIP), and regulatory compliance (HIPAA, PCI-DSS).
Differentiator
Problem solved
Functional benefit
Brands
- Omni365.AI: AI-powered contact center platform that transforms customer service with omnichannel capabilities, 24/7 automated support, instant AI responses, and multilingual communication, integrated with Microsoft Teams.
- RedVerde
Products and services
- Omni365.AI
- RedVerde
- vpnet Cyber (MSSP)
- Servicios Cloud
- Telecomunicaciones
- Servicios Manejados (MSP)
- Cumplimiento Regulatorio
Quantifiable outcome
- 480,000+ Puerto Ricans connected to the internet via VPNet infrastructure
- +5 more outcomes
Companies that use VPNet
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles5 records
VPNet technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature4 records
VPNet partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- USDA (United States Department of Agriculture)coreVPNet participates in the USDA's Broadband Technical Assistance (BTA) program, working with 6 Puerto Rico municipalities and 22 prioritized neighborhoods to assess digital needs, plan broadband infrastructure, and deliver digital skills training. VPnet connects technical infrastructure planning with community human development goals.
- MicrosoftcoreVPNet is the only and first official Microsoft partner in Puerto Rico. The partnership enables VPNet to resell and deliver Microsoft 365, Azure, and related cloud solutions, and underpins the Omni365.AI platform which is natively integrated with Microsoft Teams. The partnership includes access to Microsoft technologies, certifications, and co-marketing.
- FortinetcoreVPNet is a Fortinet-certified Managed Security Service Provider (MSSP) and authorized reseller. The partnership provides the technology foundation for VPNet's 24/7 SOC, threat detection, and incident response capabilities. Fortinet technology is used in VPNet's cybersecurity infrastructure to protect enterprise clients.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
VPNet competitors and assessment
Company assessmentBroad incumbents
- Rackspace Technology: Rackspace is a global managed cloud services provider spanning multi-cloud, security, and data services across AWS, Azure, and Google Cloud. It is a broad incumbent comparable to VPNet's Microsoft-cloud and managed-services practice, though at vastly greater scale and without the local-PR focus.
- Claro Puerto Rico: Claro Puerto Rico (subsidiary of América Móvil) is the dominant incumbent telecom carrier on the island, offering enterprise connectivity, cloud, and managed services that overlap substantially with VPNet's portfolio. It is a much larger player with national-carrier scale and reach but typically competes on footprint and price rather than local managed-service depth.
- CrowdStrike: CrowdStrike is a global cybersecurity platform vendor whose Falcon Complete offering bundles its own endpoint technology with a 24/7 managed detection and response service, directly competing with VPNet Cyber's MSSP value proposition. It is a much larger, vendor-led incumbent with global threat intelligence and a broader product portfolio.
Direct peers
- eSentire: eSentire is a managed detection and response (MDR) provider delivering 24/7 SOC, threat hunting, and incident response services to mid-market organizations. It directly parallels VPNet Cyber's Fortinet-based MSSP offering in capabilities, target customer profile, and recurring-revenue business model.
- Dataprise: Dataprise is a US managed IT services provider (MSP) offering co-managed IT, cybersecurity, cloud, and unified communications to mid-market and enterprise customers. It is highly comparable to VPNet's MSP practice in service mix, recurring-revenue model, and vertical focus (regulated industries).
- Liberty Communications of Puerto Rico: Liberty Communications is a Puerto Rico-based cable, broadband, and business connectivity provider that directly competes with VPNet's enterprise telecom and RedVerde connectivity services across the island. Both target enterprise and SMB customers with fiber-backed connectivity in the same regulated verticals (healthcare, finance, government).
- Critical Hub Networks: Critical Hub Networks is a Puerto Rico-based carrier and data center operator providing fiber, colocation, and managed connectivity to enterprise and government clients. It is a direct competitor to VPNet's connectivity and managed-services offerings in the same PR market and verticals.
- Arctic Wolf: Arctic Wolf is a pure-play global Managed Security Service Provider offering 24/7 SOC-as-a-service, managed detection and response, and compliance support. It is the closest pure-MSSP comparable to VPNet Cyber, competing for the same SMB and mid-market security outsourcing wallet — although at much greater scale and without local PR presence.
Emerging players
- Five9: Five9 is a leading cloud contact-center-as-a-service (CCaaS) vendor adding generative AI and workflow automation capabilities to its platform. It is the closest large-scale comparable to Omni365.AI, competing for the same enterprise and mid-market AI-powered customer engagement wallet but as a global pure-play SaaS rather than a locally delivered service.
Regional players
- Evertec: Evertec is a Puerto Rico-headquartered IT and payment-processing services provider serving financial institutions across Latin America and the Caribbean. While its primary vertical is financial payments, it overlaps with VPNet in PCI-DSS-grade managed IT and compliance services for PR-based banks and enterprises.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
VPNet social profiles
Digital presenceVPNet compliance and trust
Trust signalCompliance2 records
VPNet financial estimates
Financial estimateRevenue estimate
Valuation estimate
VPNet leadership team
Management profileNumber of profiles
Profiles1 record
VPNet subsidiaries and ownership
Company hierarchySubsidiaries2 records
VPNet funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
VPNet M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about VPNet
What does VPNet do?
VPNet delivers integrated managed connectivity, cybersecurity, cloud, and AI-powered customer engagement services to enterprise and mid-market clients in Puerto Rico. Its portfolio is organized under three sub-brands: Omni365.AI (an AI contact center platform built natively on Microsoft Teams), RedVerde (rural high-speed connectivity infrastructure), and vpnet Cyber (a Fortinet-certified MSSP SOC delivering 24/7 threat monitoring and HIPAA/PCI-DSS compliance). Core services include cloud solutions as Microsoft's official partner in Puerto Rico, enterprise telecommunications (fiber, microwave, VoIP), managed IT, and regulatory compliance implementation.
Is VPNet a public or private company?
VPNet is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was VPNet founded?
VPNet was founded in 2008. It employs 11 to 50 people.
Where is VPNet based?
VPNet is headquartered in San Juan, Puerto Rico, in the Latin America region.
How does VPNet make money?
Six revenue lines are on record. Managed Security Services (MSSP) is the primary driver. The others are AI Contact Center (Omni365.AI), cloud Services, telecommunications & Connectivity, managed IT Services (MSP) and regulatory Compliance Services.
Who are VPNet's main competitors?
Broad incumbents on record are Rackspace Technology, Claro Puerto Rico and CrowdStrike. Direct peers are eSentire, Dataprise, Liberty Communications of Puerto Rico, Critical Hub Networks and Arctic Wolf. Five9 is listed as an emerging player. Evertec is listed as a regional player.
Does VPNet have an API?
No public API is recorded for VPNet.
What industry is VPNet in?
VPNet's product category is Managed IT and Cybersecurity Services. Its primary akta.pro industry code is BPAEADAL, Data Security & Privacy Managed Services (DLP/Encryption), with a secondary code of BPAKAGAJ, Cloud-Managed & Managed Security Systems Services (Remote Monitoring, Maintenance). Its NAICS code is 54151 and its SIC code is 7373.