Coresystems AG
Coresystems AG is a Swiss enterprise software company operating as the largest SAP Field Service Management partner globally, delivering AI-powered FSM analytics (InsightLoop), SAP B1 add-ons (Coresuite), and time-tracking (ChronoHub) to medium and large service organizations across manufacturing, energy, and industrial verticals.
- Company typePrivate
- Founded2006
- HeadquartersZürich, Switzerland
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Coresystems AG does
Coresystems AG is a Swiss enterprise software company founded in 2006 and headquartered in Zürich, with a wholly-owned German subsidiary (Coresystems Deutschland GmbH in Teningen). The company originally developed the cloud-based SAP Field Service Management solution, which SAP acquired in 2018; Coresystems AG remained independent and now operates as the largest SAP FSM partner globally, delivering implementation services, proprietary add-ons, and AI-powered analytics to medium and large service organizations.
The product portfolio comprises four offerings. SAP Field Service Management provides workforce scheduling, dispatching, knowledge management, and customer self-service for mobile field operations. InsightLoop, launched May 2023, is the company's AI/ML flagship — a generative AI-powered analytics platform delivering real-time root cause analysis, spare parts recommendations, first-time-fix optimization, and process automation for organizations handling 5,000+ service calls per year. ChronoHub is a time and resource tracking solution for SMEs with at least 10 employees. Coresuite is an ERP add-on toolbox for SAP Business One users, offering smart search, reporting, document layout customization, and accounting integrations. The platform supports integrations with SAP B1, ByD, ECC, S/4, CRM 7.0, and C4 via open API and TLS-secured endpoints.
Coresystems operates a hybrid go-to-market combining direct enterprise field sales with channel distribution through the SAP partner network. Revenue mechanics are predominantly subscription/recurring (SaaS) for cloud solutions (InsightLoop, ChronoHub), supplemented by implementation consulting, training, support contracts, and add-on licensing (Coresuite). Pricing is quote-based, tailored to deployment scope and organization size, with annual billing cadence typical for enterprise SaaS. The customer base spans enterprise accounts (Rolls-Royce Power Systems, Siemens, Mitsubishi Heavy Industries, DeLaval, TREMCO, KEBA, Kermi, Zucchetti, STILL, Müller-Martini) and mid-market accounts (Flyerline, Tecserv), distributed across manufacturing, power systems, agriculture, HVAC, intralogistics, aviation, automation, and laboratory equipment verticals, with operational reach extending to the USA, Australia, South Africa, and Ireland alongside DACH core markets.
Coresystems AG firmographics
Firmographics- Name
- Coresystems AG
- Legal name
- Coresystems AG
- Website
- https://coresystems.ch
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Coresystems AG is a Swiss enterprise software company operating as the largest SAP Field Service Management partner globally, delivering AI-powered FSM analytics (InsightLoop), SAP B1 add-ons (Coresuite), and time-tracking (ChronoHub) to medium and large service organizations across manufacturing, energy, and industrial verticals.
- Ownership category
- akta.pro rank
Coresystems AG industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372), Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Field Service Management (FSM) & Dispatch Platforms (HDAEALAM)
- akta.pro secondary industry
- ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)
Keywords
Where Coresystems AG is headquartered
LocationHeadquarters
- HQ city
- Zürich
- HQ country
- Switzerland
- HQ region
- Europe
Offices2 records
Markets served
Coresystems AG business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SAP Field Service Management Implementation & Licensing: Coresystems generates revenue through consulting and implementation services for SAP FSM, along with proprietary add-on products (Coresuite, InsightLoop). The company also earns through training services and ongoing support contracts.
- Software Subscriptions (SaaS): Cloud-based solutions including InsightLoop and ChronoHub are offered as subscription-based services with recurring revenue model.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Field Service Management |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Coresystems AG product offering
Product offeringCore offering
Coresystems AG provides cloud-based Field Service Management (FSM) solutions centered on the SAP ecosystem, originally developed the SAP FSM solution which was acquired by SAP in 2018. The company implements SAP Field Service Management and sells proprietary AI-powered add-ons including InsightLoop (generative AI analytics for real-time root cause analysis and spare parts optimization), ChronoHub (time and resource tracking for SMEs), and Coresuite (ERP toolbox for SAP Business One users). Services span consulting, implementation, training, and ongoing support contracts for medium and large service organizations handling 5,000+ service calls annually.
Product overview
Coresystems AG offers a portfolio of field service management and related solutions. The core offering includes SAP Field Service Management (originally developed by Coresystems and acquired by SAP in 2018), complemented by the proprietary AI-powered InsightLoop platform for analytics and root cause analysis. Add-on modules include ChronoHub for time tracking and Coresuite as an ERP toolbox for SAP Business One users. The portfolio serves medium to large service organizations (from 5,000 service calls/year) and SMEs, providing IoT-powered connectivity, AI-driven scheduling, real-time reporting, and customer self-service capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- InsightLoop: AI-powered data analytics platform for field service organizations providing real-time root cause analysis, spare parts recommendations, and process optimization. Addresses medium and large service organizations from 5,000 service calls per year.
- ChronoHub
- Coresuite
Products and services
- InsightLoop AI-powered field service analytics platform leveraging generative AI and machine learning to provide real-time root cause analysis, spare parts recommendations, and process optimizations for medium and large service organizations handling 5,000+ service calls per year.
- ChronoHub Time and resource tracking solution for SMEs with at least 10 employees, offering time recording, absence management, compliance adherence, resource allocation, and data transparency capabilities.
- Coresuite ERP toolbox for SMEs working with SAP Business One, providing smart search function, analysis and reports, document layouts, accounting overview, and individually customizable features.
- SAP Field Service Management Field service management solution for managing mobile workforce, scheduling, dispatching, knowledge management, and customer self-service. Coresystems originally developed this solution and is now the largest FSM partner of SAP globally, providing implementation, consulting, and proprietary add-ons.
Companies that use Coresystems AG
Customer profileNamed customers14 records
Segments6 records
Ideal customer profiles5 records
Coresystems AG technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability9 records
Feature6 records
Coresystems AG partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- SAPcoreSAP acquired Coresystems' cloud-based Field Service Management solution in 2018. Coresystems remains an independent company and has become the largest SAP FSM partner globally, specializing in implementation, consulting, and development of proprietary add-ons. The partnership involves deep product integration and co-selling through SAP's global partner network.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
Coresystems AG competitors and assessment
Company assessmentBroad incumbents
- ServiceNow: ServiceNow is a major enterprise platform with a dedicated Field Service Management offering that competes for the same enterprise FSM budgets as Coresystems. While it targets a broader ITSM/ESM stack, its FSM module overlaps directly with SAP FSM and is investing heavily in AI-driven scheduling and analytics — the same layer Coresystems' InsightLoop targets.
- Salesforce Field Service: Salesforce Field Service (built on the ClickSoftware acquisition) is a direct competitor in AI-driven field service for medium and large enterprises. Comparable in target customer (asset-intensive enterprises with 5,000+ service calls), technology (AI-driven scheduling and analytics) and SaaS delivery model.
- SAP Field Service Management: SAP Field Service Management is both Coresystems' product foundation (acquired from Coresystems in 2018) and a competitor in the broader FSM market. SAP increasingly sells FSM directly to large enterprises, partly competing with the partner network Coresystems relies on.
- Microsoft Dynamics 365 Field Service: Microsoft Dynamics 365 Field Service is a major enterprise FSM offering, comparable in target customer (medium/large enterprises) and increasingly in AI capabilities via Copilot. It competes for the same Microsoft-centric IT estate that Coresystems sometimes replaces or augments.
- PTC (Servigistics / ThingWorx): PTC's Servigistics and ThingWorx solutions target service parts optimization, predictive maintenance and field service for industrial manufacturers — the same buyers Coresystems serves (Rolls-Royce Power Systems, MHI, Siemens). Comparable AI-driven service intelligence use cases.
- GE Vernova / GE Digital (Predix Field Service): GE Digital's APM and field service offerings target utility and industrial customers with AI-driven predictive maintenance and service optimization — comparable use cases to InsightLoop, especially for the power systems and energy utility segments Coresystems serves.
Direct peers
- IFS: IFS provides a Field Service Management module as part of its enterprise ERP suite, competing directly with Coresystems for industrial and asset-intensive customers. Both vendors target service-heavy manufacturers and utilities, and IFS has been adding AI capabilities to its FSM stack — overlapping with InsightLoop's positioning.
- Trimble Field Service Management: Trimble offers a dedicated FSM platform targeting field-service organizations across utilities, construction and telecom. Comparable in being an independent, specialist FSM vendor with mobile workforce, scheduling and AI features targeting asset-intensive enterprises.
- ClickSoftware (Salesforce): ClickSoftware pioneered AI-based scheduling and optimization for field service and was acquired by Salesforce in 2019. Its core capability set (AI-powered scheduling, optimization, root cause) is the closest functional competitor to InsightLoop's value proposition.
- OverIT (Engineering Group): OverIT is a specialist FSM and field service automation vendor acquired by Engineering Group, targeting medium-to-large enterprises with mobile workforce and asset management needs. Comparable in being an independent FSM specialist focused on service-heavy industries, with a primarily European footprint similar to Coresystems.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Coresystems AG social profiles
Digital presenceCoresystems AG compliance and trust
Trust signalCompliance1 record
Coresystems AG financial estimates
Financial estimateRevenue estimate
Valuation estimate
Coresystems AG leadership team
Management profileNumber of profiles
Profiles3 records
Coresystems AG subsidiaries and ownership
Company hierarchySubsidiaries1 record
Coresystems AG funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Coresystems AG M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Coresystems AG
What does Coresystems AG do?
Coresystems AG provides cloud-based Field Service Management (FSM) solutions centered on the SAP ecosystem, originally developed the SAP FSM solution which was acquired by SAP in 2018. The company implements SAP Field Service Management and sells proprietary AI-powered add-ons including InsightLoop (generative AI analytics for real-time root cause analysis and spare parts optimization), ChronoHub (time and resource tracking for SMEs), and Coresuite (ERP toolbox for SAP Business One users). Services span consulting, implementation, training, and ongoing support contracts for medium and large service organizations handling 5,000+ service calls annually.
Is Coresystems AG a public or private company?
Coresystems AG is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Coresystems AG founded?
Coresystems AG was founded in 2006. It employs 51 to 100 people.
Where is Coresystems AG based?
Coresystems AG is headquartered in Zürich, Switzerland, in the Europe region.
How does Coresystems AG make money?
Two revenue lines are on record. SAP Field Service Management Implementation & Licensing is the primary driver. The others are software Subscriptions (SaaS).
Who are Coresystems AG's main competitors?
Broad incumbents on record are ServiceNow, Salesforce Field Service, SAP Field Service Management, Microsoft Dynamics 365 Field Service, PTC (Servigistics / ThingWorx) and GE Vernova / GE Digital (Predix Field Service). Direct peers are IFS, Trimble Field Service Management, ClickSoftware (Salesforce) and OverIT (Engineering Group).
Does Coresystems AG have an API?
Yes. Coresystems operates on SAP Cloud infrastructure with open API and TLS encryption for authorized personnel to securely access customer, company, and product data. The platform supports connection to multiple SAP systems (B1, ByD, ECC, S/4, CRM 7.0, C4) and provides easy API integration with any other ERP or CRM tools. Mobile encryption and federated identity are also supported.
What industry is Coresystems AG in?
Coresystems AG's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEALAM, Field Service Management (FSM) & Dispatch Platforms, with a secondary code of BPAEAJAC, ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.). Its NAICS code is 54151 and its SIC code is 7372.