ClickSoftware Technologies
ClickSoftware Technologies, founded in 1997 in Israel and acquired by Salesforce in 2019, provides AI-powered field service management and workforce optimization software. Its technology now powers Salesforce's Agentforce Field Service platform, serving enterprise field service organizations across utilities, telecom, and manufacturing.
- Company typePrivate
- Founded1997
- HeadquartersPetah Tiqva, Israel
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What ClickSoftware Technologies does
ClickSoftware Technologies, founded in 1997 in Petah Tiqva, Israel, built workforce and service management software for enterprises operating large field service organizations. Its core offering combined AI-driven scheduling and optimization engines, mobile workforce applications, asset lifecycle management, and customer self-service tooling to help utilities, telecommunications providers, manufacturers, and equipment service companies dispatch technicians, manage SLAs, and shift from reactive break-fix to proactive, predictive service delivery. The company's technical stack included real-time scheduling optimization, GIS-aware mobile applications, predictive asset models, and integrations with CRM, ERP, and asset data systems.
In 2019 ClickSoftware was acquired by Salesforce, after which its technology became the foundation of Salesforce's Field Service Management product line, now marketed as Agentforce Field Service and Operations. The platform encompasses an offline-first mobile application for technicians, an AI-powered dispatch console, asset service prediction, visual remote assistance, appointment management, capacity planning, and field service intelligence dashboards, all layered on Salesforce's Data 360, Hyperforce, and Agentforce AI stack. Post-acquisition the brand operates as a product family within Salesforce's Service Cloud rather than as an independent reporting entity, and no standalone revenue, customer count, or pricing schedule is disclosed in the available data.
ClickSoftware's pre-acquisition growth was supplemented by three tuck-in acquisitions: Xora (2014, ~$14.7M) to extend into mobile workforce productivity, and AiPoint (2009, ~$1.5M) and AST (2009, ~$1.7M) to broaden optimization and service technology capabilities. The current go-to-market is operated entirely through Salesforce's enterprise direct sales force, AppExchange partner channel, and bundled licensing constructs such as Agentforce 1 Field Service Edition, which combine the FSM product with the full Agentforce AI suite and Data Cloud credits under a unified SKU.
ClickSoftware Technologies firmographics
Firmographics- Name
- ClickSoftware Technologies
- Website
- https://clicksoftware.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Acquired
- Headcount range
- 501–1,000 employees
- Short description
- ClickSoftware Technologies, founded in 1997 in Israel and acquired by Salesforce in 2019, provides AI-powered field service management and workforce optimization software. Its technology now powers Salesforce's Agentforce Field Service platform, serving enterprise field service organizations across utilities, telecom, and manufacturing.
- Ownership category
- akta.pro rank
ClickSoftware Technologies industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)
- akta.pro primary industry
- Field Services & Onsite Support (Dispatch/Break-Fix) (BPAEAJAE)
- akta.pro secondary industries
- Workforce Mobility & Field Service Enablement (Mobile GIS, Work Mgmt, Dispatch) (EUAEANAK), Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC), Cloud Strategy, Assessment & Roadmap (BPAEACAA)
Keywords
Where ClickSoftware Technologies is headquartered
LocationHeadquarters
- HQ city
- Petah Tiqva
- HQ country
- Israel
- HQ region
- Middle East
Markets served
ClickSoftware Technologies business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
ClickSoftware Technologies product offering
Product offeringCore offering
ClickSoftware develops field service management software that helps enterprises schedule, dispatch, and manage mobile field workforces. Its platform automates service appointments, optimizes technician routing, and provides real-time visibility into field operations, with capabilities for asset service lifecycle management and predictive maintenance delivered as part of the Salesforce ecosystem.
Product overview
ClickSoftware Technologies (now part of Salesforce) offers a comprehensive field service management platform sold as Agentforce Field Service and Operations. The portfolio includes a core agentic platform for frontline operations, mobile worker applications, intelligent dispatch consoles, asset lifecycle management, predictive asset service tools, customer self-service (Appointment Assistant), and remote assistance capabilities. The platform leverages AI agents, data analytics, and connected asset management to enable proactive service delivery across field service organizations.
Differentiator
Problem solved
Functional benefit
Products and services
- Agentforce Field Service and Operations
- Agentforce Field Service Mobile App
Companies that use ClickSoftware Technologies
Customer profileIdeal customer profiles1 record
ClickSoftware Technologies technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability11 records
ClickSoftware Technologies partnerships and signals
Strategic signalRecent moves6 records
Expansion highlights5 records
ClickSoftware Technologies competitors and assessment
Company assessmentBroad incumbents
- Salesforce Service Cloud: The parent platform into which ClickSoftware is integrated; Service Cloud provides customer service, case management, and now FSM capabilities. It is both ClickSoftware's distribution channel and a competing suite for customer service budgets.
- ServiceNow Field Service Management: ServiceNow's FSM extends its workflow automation platform into scheduling, dispatch, and mobile worker enablement. Competes for enterprise service organizations looking to consolidate on a single platform.
- Oracle Field Service (formerly TOA Technologies): Cloud-native field service scheduling and optimization offering within Oracle's CX/ERP suite. Comparable on AI-driven scheduling and resource optimization and competes in similar enterprise accounts.
- SAP Field Service Management: SAP's FSM solution provides planning, dispatch, and mobile execution for asset-intensive service organizations. Competes in the same large-enterprise segment as ClickSoftware, anchored by SAP's broader ERP footprint.
- Microsoft Dynamics 365 Field Service: Broad enterprise platform that bundles field service into the Dynamics 365 suite with scheduling, resource optimization, and IoT-enabled asset service. Competes as part of a much wider ERP/CRM portfolio.
Direct peers
- ServiceTitan: Field service management software vendor widely cited alongside ClickSoftware as a key FSM player. Competes head-to-head in dispatch, scheduling, and mobile workforce enablement, with deeper vertical specialization in trades and contractor segments.
- Trimble Field Service Management: Trimble's FSM offering focuses on dispatch, routing, and mobile workforce enablement for utility, telecom, and transportation customers. Directly comparable to ClickSoftware's dispatch and mobile worker products.
- IFS Field Service Management: IFS offers FSM with strong scheduling, mobility, and asset lifecycle capabilities targeting asset-heavy industries. Competes directly with ClickSoftware for large enterprise service organizations.
- ServiceMax (GE Vernova): Asset-centric field service management platform now under GE Vernova with capabilities for preventive maintenance, asset lifecycle, and mobile execution. Directly comparable to ClickSoftware's Asset Service Lifecycle Management.
Emerging players
- Workiz: Verticalized FSM platform targeting field service SMBs with scheduling, dispatch, and payment functionality. Represents the lower end of the FSM market where ClickSoftware historically does not focus.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights5 records
Customer concentration
ClickSoftware Technologies social profiles
Digital presenceClickSoftware Technologies financial estimates
Financial estimateRevenue estimate
Valuation estimate
ClickSoftware Technologies leadership team
Management profileNumber of profiles
Profiles4 records
ClickSoftware Technologies funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ClickSoftware Technologies M&A and investment
M&A and investmentM&A3 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ClickSoftware Technologies
What does ClickSoftware Technologies do?
ClickSoftware develops field service management software that helps enterprises schedule, dispatch, and manage mobile field workforces. Its platform automates service appointments, optimizes technician routing, and provides real-time visibility into field operations, with capabilities for asset service lifecycle management and predictive maintenance delivered as part of the Salesforce ecosystem.
Is ClickSoftware Technologies a public or private company?
ClickSoftware Technologies is a private company. It is classified as corporate owned and is currently acquired.
When was ClickSoftware Technologies founded?
ClickSoftware Technologies was founded in 1997. It employs 501 to 1,000 people.
Where is ClickSoftware Technologies based?
ClickSoftware Technologies is headquartered in Petah Tiqva, Israel, in the Middle East region.
Who are ClickSoftware Technologies's main competitors?
Broad incumbents on record are Salesforce Service Cloud, ServiceNow Field Service Management, Oracle Field Service (formerly TOA Technologies), SAP Field Service Management and Microsoft Dynamics 365 Field Service. Direct peers are ServiceTitan, Trimble Field Service Management, IFS Field Service Management and ServiceMax (GE Vernova). Workiz is listed as an emerging player.
Does ClickSoftware Technologies have an API?
No public API is recorded for ClickSoftware Technologies.
What industry is ClickSoftware Technologies in?
ClickSoftware Technologies's product category is Field Service Management Software. Its primary akta.pro industry code is BPAEAJAE, Field Services & Onsite Support (Dispatch/Break-Fix), with a secondary code of EUAEANAK, Workforce Mobility & Field Service Enablement (Mobile GIS, Work Mgmt, Dispatch). Its NAICS code is 54151 and its SIC code is 7370.