What Everise does

Everise is a Singapore-headquartered business process outsourcing and customer experience management company serving highly regulated industries globally. Founded in 2016, the company combines human-led delivery teams with proprietary AI capabilities to provide omnichannel customer support, back-office operations, and digital CX transformation services to healthcare payers, providers, pharmacy benefit managers, life sciences organizations, P&C insurers, utilities, travel & hospitality operators, and tax preparation firms. As of 2023-2024, Everise operated 28,000 agents across 12 locations in six strategic geographies (USA, Philippines, India, Colombia, Guatemala, Singapore), with 80% of agents specialized in regulated industries and 15+ years of collective operational experience cited as a competitive advantage.

Everise monetizes primarily through managed-services engagements (workforce management, quality assurance, recruitment process outsourcing integrated with CX delivery) and professional services for digital CX and transformation advisory. Pricing is not publicly disclosed and is quote-based, customized per client, consistent with enterprise regulated BPO norms. The company's go-to-market is direct enterprise field sales targeting C-suite buyers in regulated verticals, with distribution anchored by 97% client renewal rates and 85% of clients expanding services. The proprietary EverAI Labs suite, including EverAI Accent & Clarity voice AI, simulation tools, and agent-readiness accelerators (20-30% faster agent ramp), serves as the technology backbone differentiating delivery economics.

Everise is privately held and owned by institutional investors led by Warburg Pincus (which acquired a stake at a $1 billion valuation in October 2023) alongside Brookfield Asset Management, with Everstone Group having exited at that time. Operating subsidiaries span the USA, Philippines, India, Colombia, Guatemala, Malaysia, and Ireland. Strategic scale-up continued with the September 2024 acquisition of Continuum Global Solutions' healthcare vertical from Skyview Capital, transferring over 8,000 employees and adding pharmacy benefits management capability. In April 2026, the company was recognized as a Leader in Everest Group's Healthcare Customer Experience Management Intelligent Operations PEAK Matrix Assessment for the first time.

Name

Everise

Legal name

Everise Holdings Pte. Ltd.

Website

https://weareeverise.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Everise is a Singapore-headquartered business process outsourcing and customer experience management company serving healthcare payers, providers, PBMs, insurers, utilities, and travel/hospitality firms. It combines 28,000 specialized agents across six geographies with a proprietary EverAI Labs AI suite to deliver omnichannel CX and managed services.

Ownership category

akta.pro rank

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices13 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Customer Experience Management Services: End-to-end CX support designed for regulated industries including healthcare, insurance, utilities, travel & hospitality, and tax preparation. Delivered through human-led teams combining care and capability with technology-enabled solutions.
2. Digital CX and Transformation Advisory: Advisory services covering experience strategy, operating model design, and transformation planning to align customer experience with business objectives, operational realities, and regulatory requirements.
3. Managed Services: Operational services integrating workforce management (WFM), quality assurance (QA), and recruitment process outsourcing (RPO) to support scalable, compliant, and uninterrupted performance across complex, omnichannel customer operations.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

Everise is a business process outsourcing company that delivers customer experience management services to enterprise clients in regulated industries. Its core offering combines human-led delivery teams with proprietary AI tooling through the EverAI Labs suite to manage omnichannel customer support, claims processing, dispatch, back-office operations, and licensed sales for healthcare payers, providers, PBMs, insurers, utilities, travel and hospitality companies, and tax preparation firms.

Product overview

Everise is a global customer experience management company offering a unified platform with four core service lines: Customer Experience Management, EverAI & Tech Solutions, Digital CX and Transformation, and Managed Services. These are delivered across five industry verticals: Healthcare, Insurance, Utilities, Travel & Hospitality, and Tax Preparation. The EverAI Labs suite serves as the AI-powered technology backbone, providing automation, agent assistance, and quality monitoring capabilities that integrate with the core CX delivery model. The company operates with an onshore/nearshore/offsshore delivery footprint across six global markets.

Differentiator

Problem solved

Functional benefit

Brands

• EverAI Labs: AI-powered solutions suite including proprietary tools for simulation, quality assurance, translation, and agent-assist support. The EverAI brand includes solutions like EverAI Accent & Clarity for voice AI.

Products and services

• Customer Experience Management End-to-end outsourced customer experience management covering customer care, escalations, retention, and assisted sales across omnichannel touchpoints (voice, chat, email, social) for enterprise clients in regulated industries.
• EverAI & Tech Solutions A suite of digital and AI-enabled capabilities (EverAI Labs) supporting self-service, automation, agent assistance, and quality monitoring to manage complex, omnichannel customer engagement efficiently and at scale for enterprise clients.
• Digital CX and Transformation Advisory services covering experience strategy, operating model design, and transformation planning to align customer experience with business objectives, operational realities, and regulatory requirements.
• Managed Services Operational services integrating workforce management (WFM), quality assurance (QA), and recruitment process outsourcing (RPO) to support scalable, compliant, and uninterrupted performance across complex, omnichannel customer operations.
• Healthcare Services Patient-centered AI combined with healthcare-trained agents delivering seamless end-to-end patient experience from appointment scheduling to ongoing support, serving healthcare payers, providers, PBMs, and life sciences organizations.
• Insurance Services End-to-end support across policy servicing, licensed sales, FNOL, claims intake, and technical assistance with insurance-trained teams, surge-ready operations, and technology-enabled delivery for P&C insurers.
• Utilities Services Human care combined with technology-enabled delivery providing end-to-end utility services across customer support, dispatch, and back-office operations to maintain compliance and ensure equitable access.
• Travel & Hospitality Services Global services across customer service, recovery workflows, workforce flexibility, and performance management to help hotel chains and airlines maintain continuity, speed, and consistent service during peak demand.
• Tax Preparation Services Outsourced tax filing support and customer service for tax preparation companies, leveraging trained agents and intelligent technology to handle seasonal surges during tax season.

Quantifiable outcome

• AI accelerates agent-lifecycle by 20-30%
• +5 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature4 records

Partnerships

One partnership is on record.

• Skyview Capital (Continuum Global Solutions)coreOthers · 24 September 2024Everise signed agreement to acquire the healthcare vertical of Continuum Global Solutions (CGS) from Skyview Capital in September 2024. The acquisition aims to expand Everise's healthcare services including pharmacy benefit management, with over 8,000 CGS employees transferring to Everise.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• StarTek: Customer experience BPO with omnichannel delivery across the Americas, Philippines, and India. Comparable offshore-heavy model serving enterprise clients in regulated and consumer industries.
• Concentrix: One of the largest global CX/BPO providers with deep healthcare, financial services, and technology verticals. Closest direct peer to Everise in scale, vertical focus, and enterprise-led GTM model.
• TaskUs: Digital-first BPO specializing in content moderation, customer care, and trust & safety for tech-forward and regulated enterprises. Comparable AI-augmented service model and digital CX positioning.
• Hinduja Global Solutions (HGS): Global BPO with deep healthcare, consumer, and financial services verticals; strong U.S. delivery footprint. Comparable in regulated-industry CX focus and digital transformation advisory.
• Foundever (formerly Sitel/TTEC combined): Global CX/BPO provider formed from Sitel and TTEC combination, serving healthcare, financial services, and consumer verticals. Direct competitor in enterprise CX outsourcing with similar scale and AI investments.
• Teleperformance: Global leader in outsourced omnichannel customer experience management with multinational enterprise clients. Direct peer in BPO scale and AI-enabled delivery, with comparable regulated-industry exposure.
• Sutherland Global: Digital transformation and BPO provider with healthcare, financial services, and technology verticals. Comparable in AI-led CX delivery and global nearshore/offshore delivery model.
• TTEC Holdings: Customer experience technology and services company blending human agents with AI/automation (TTEC Digital). Direct peer in CX outsourcing with comparable AI-platform overlay strategy.
• Firstsource Solutions: India-headquartered BPO with strong healthcare, banking, and communications vertical focus. Direct peer especially in healthcare payer/provider CX delivery and digital transformation services.

Broad incumbents

• Cognizant: Large global IT services firm with a significant CX, consulting, and digital operations practice serving healthcare and insurance enterprises. Adjacent incumbent with broader portfolio but overlapping customer set and AI-services capability.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/weareeverise
• YouTubeyoutube.com/weareeverise
• Facebookfacebook.com/EveriseUSA
• LinkedInlinkedin.com/company/weareeverise
• Instagraminstagram.com/everiseglobal

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries8 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Everise