Livexchange

Customer Experience Workforce Management Softwarelivexchange.com

Company typePrivate
Founded2003
HeadquartersNewmarket, Canada
Headcount1,001–5,000
GTM typeB2B
OfferingSoftware

Livexchange firmographics

Firmographics

Name: Livexchange
Legal name: LiveXchange Technologies, Inc.
Website: https://livexchange.com
Company type: Private
Founded year: 2003
Operating status: Operating
Headcount range: 1,001–5,000 employees
Ownership category
akta.pro rank

Livexchange industry classification

Industry

Product category: Customer Experience Workforce Management Software
NAICS: Temporary Help Services (561320), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
SIC: Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
akta.pro industry: PRIMARYBPAMAHAG
Professional & Business Services Marketplaces (Freelancers, SMB Services)
Business & Public Services/Web, Mobile & Digital Platforms/On-Demand, Gig & Local Services Platforms
SECONDARYBPACACAK
Gig / On-Demand Generalist Staffing Platforms
Business & Public Services/HR, Staffing & Recruitment Services/Staffing & Temp Agencies (Generalist)
SECONDARYBPABAFAH
Hybrid Work Enablement & Desk/Room Booking Operations
Business & Public Services/Facilities Management & Building Services/Space Planning, Moves/Adds/Changes (MAC) & Workplace Services

Keywords

Gig workforce platform
Customer experience outsourcing
Remote contact center software
PCI compliant remote desktop
Global gig payments

Where Livexchange is headquartered

Location

Headquarters

HQ city: Newmarket
HQ country: Canada
HQ region: North America

Offices1 record

Markets served

Livexchange business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

Platform/SaaS Subscription: LiveXchange generates revenue through its technology platform (GigCX Marketplace) which provides access to global on-demand talent and workforce management tools. Companies pay for the technology platform that enables them to source, vet, onboard, and manage gig CX workers.
Secure Workspace (DaaS): Desktop-as-a-Service offering that transforms any device into a PCI Level 1 Certified secure workstation. Revenue generated from secure endpoint provisioning and management services for remote workers.
PayShark Payment Processing: Integrated global payment system that consolidates multi-currency payments to gig workers. Revenue derived from payment processing and currency consolidation services.

Pricing tiers

Model	Billing	Price
Subscription	Multi-year contract	Enterprise pricing based on workforce scale and product modules

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Livexchange product offering

Product offering

Core offering

LiveXchange provides a cloud-based technology platform that enables enterprises to source, vet, onboard, manage, secure, and pay large global pools of remote gig customer-experience (GigCX) workers. Its three integrated products—GigCX Marketplace (talent marketplace and workforce management), Secure Workspace (PCI Level 1 Certified endpoint security / DaaS), and PayShark (global multi-currency payment processing)—work together to let enterprise clients run flexible, on-demand contact-center operations with AI-assisted recruitment.

Product overview

LiveXchange Technologies, Inc. offers a unified platform ecosystem for on-demand customer experience (CX) services built around three core integrated products: GigCX Marketplace (a talent acquisition and workforce management platform), Secure Workspace (endpoint security solution), and PayShark (integrated payment system). The platform enables organizations to access global gig talent, secure their remote work environments, and manage global payments through a single integrated solution.

Differentiator

Problem solved

Functional benefit

Brands

GigCX Marketplace: A platform to access global talent and a full suite of workforce management tools for on-demand customer experience.
Secure WorkSpace
PayShark

Products and services

GigCX Marketplace A cloud-based talent marketplace platform that enables companies to access pre-vetted global on-demand customer experience (CX) talent, with workforce management tools, shift scheduling down to 30-minute increments, and integrated applicant tracking. Designed for enterprise and mid-market companies that need flexible remote CX staffing.
Secure Workspace An endpoint security / Desktop-as-a-Service (DaaS) solution that instantly transforms any remote device into a PCI Level 1 Certified secure workstation, featuring firewall, VPN, geo-IP tracking, fraud checking, encrypted network traffic, and hardened desktop environments. Integrated with VMware Horizon, Citrix, AWS, and Microsoft Azure VDI environments and designed for remote CX operators handling payment-card or other sensitive data.
PayShark An integrated global payment system that consolidates multiple currencies of remote gig workers into a single invoice, enables one-click fund release to individuals worldwide, and provides on-demand fund access for workers based on hours, days, or weeks worked. Designed for enterprises paying distributed global CX talent through the GigCX Marketplace.

Quantifiable outcome

40% reduction in overall operating costs
+4 more outcomes

Companies that use Livexchange

Customer profile

Named customers8 records

Segments9 records

Ideal customer profiles2 records

Livexchange technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature5 records

Livexchange partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

Ryan Strategic AdvisoryminorStrategic or Co-development PartnerRyan Strategic Advisory collaborated on the 'Benefits of GigCX Adoption' whitepaper, providing market insight and front-line case studies. The partnership positions LiveXchange's GigCX model within broader CX industry analysis.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Livexchange competitors and assessment

Company assessment

Direct peers

Arise: Arise is the pioneering gig customer-service platform, connecting enterprises with a network of work-from-home customer experience agents. It is the closest direct peer to LiveXchange's GigCX Marketplace and pioneered the model LiveXchange extends.
Liveops: Liveops runs a virtual contact-center platform that connects enterprises with on-demand, home-based customer service agents. It competes head-to-head with LiveXchange for the same enterprise CX-staffing workloads and gig talent pool.

Broad incumbents

Concentrix: Concentrix is one of the largest global CX/BPO incumbents, serving many of the same enterprise verticals (telecom, retail, banking). Its scale and broad outsourcing portfolio make it a key incumbent competitor as it layers in more flexible/gig delivery models.
Teleperformance: Teleperformance is the world's largest CX/BPO provider with operations across verticals LiveXchange targets. LiveXchange's CFO previously held senior leadership at Teleperformance, underscoring the direct overlap in customer base and go-to-market motion.
TTEC: TTEC is a global customer experience technology and services company offering CX outsourcing, consulting, and AI-enabled solutions. It competes with LiveXchange for enterprise CX-outsourcing RFPs while also being a potential partner for BPO-layer integration.
Foundever: Foundever (formerly Sitel/Sykes) is a major CX/BPO incumbent serving enterprise clients across telecom, retail, and financial services — the same verticals LiveXchange targets. Its scale and global footprint make it a key incumbent in enterprise CX-staffing deals.

Emerging players

TaskUs: TaskUs is a digital-first outsourcing provider serving enterprise CX, content moderation, and trust-and-safety workloads. It is an emerging competitor blending traditional BPO with more flexible, tech-enabled delivery models similar to LiveXchange's GigCX positioning.
ModSquad: ModSquad provides digital CX, content moderation, and community management via a distributed, on-demand workforce of 'Mods.' It competes with LiveXchange in enterprise digital-customer-experience workloads where flexible, tech-savvy agents are required.
Helpware: Helpware provides outsourced customer support, content moderation, and back-office services with a distributed delivery model across multiple geographies. It is an emerging competitor in flexible CX staffing that overlaps with LiveXchange's marketplace proposition.

Others

Upwork: Upwork is the largest open marketplace for freelance professional services. While not a direct CX-staffing competitor, it represents the broader freelance/gig-marketplace category that contextualizes LiveXchange's marketplace model and potential expansion into non-CX verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Livexchange compliance and trust

Trust signal

Compliance1 record

Livexchange financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Livexchange leadership team

Management profile

Number of profiles

Profiles9 records

Livexchange funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Livexchange M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Livexchange

What does Livexchange do?

Is Livexchange a public or private company?

Livexchange is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was Livexchange founded?

Livexchange was founded in 2003. It employs 1,001 to 5,000 people.

Where is Livexchange based?

Livexchange is headquartered in Newmarket, Canada, in the North America region.

How does Livexchange make money?

Three revenue lines are on record. Platform/SaaS Subscription is the primary driver. The others are secure Workspace (DaaS) and payShark Payment Processing.

Who are Livexchange's main competitors?

Direct peers on record are Arise and Liveops. Broad incumbents are Concentrix, Teleperformance, TTEC and Foundever. Emerging players are TaskUs, ModSquad and Helpware. Upwork is listed as an others.

Does Livexchange have an API?

No public API is recorded for Livexchange.

What industry is Livexchange in?

Livexchange's product category is Customer Experience Workforce Management Software. Its primary akta.pro industry code is BPAMAHAG, Professional & Business Services Marketplaces (Freelancers, SMB Services), with a secondary code of BPACACAK, Gig / On-Demand Generalist Staffing Platforms. Its NAICS code is 561320 and its SIC code is 7372.