What Xpertnest does

Xpertnest is a London-headquartered enterprise AI and IT services company founded in 2014 that operates a dual platform-plus-services model. Its flagship offering is xnIQ.ai, a proprietary AI platform comprising six purpose-built products — Assure (AIOps / ITSM), Flow (workflow and service-desk automation), Pulse (AI-driven test automation), Hub (enterprise knowledge and RAG), Brain (the cognitive core that orchestrates AI agents with governance and guardrails), and Insight (conversational analytics) — all built on a shared data layer and knowledge graph that compounds with every customer deployment. Beyond the platform, Xpertnest delivers five professional services lines: Managed Services (24/7 service desk, SIAM, AMS, infrastructure and cloud operations), Data Services (data platform engineering, migration, BI, DataOps, governance, MLOps, MDM), AI Services (advisory, generative and agentic AI, intelligent process automation, AI managed services, responsible AI governance), Cloud Services (advisory, migration, FinOps, managed hybrid operations across AWS/Azure/GCP/Alibaba), and Application & ERP Services (SAP, Oracle, ServiceNow implementation and modernisation, custom development, integration, low-code, and product engineering).

The company serves enterprise and government clients across twelve verticals — with primary focus on Telecommunications, Public Sector, Energy & Utilities, and Healthcare, and secondary presence in Banking & Financial Services, Insurance, Agriculture, Education, Manufacturing, Retail, Smart City, and Security & Surveillance. Named anchor customers include BT Openreach, Southern Water, BCP Council, Government of Gujarat SSA Department, Bhutan Power Corporation, and tier-one UK and US telecom carriers. Delivery is executed by 200+ engineers across the UK, India (Ahmedabad and Rajkot), and the Netherlands, supported by 80+ ServiceNow/SAP/Oracle certified specialists and 90+ ERP-certified consultants. The company is bootstrapped, founder-owned, led by three co-founders (Capt. Arun Kar, Chintan Panara, Pradip Butani), and has reached a $100M+ valuation without external venture capital. Go-to-market is enterprise field sales with a "30-minute working session on real operations data" demo model, structured inside-sales inquiry handling, and earned-media-driven top-of-funnel marketing across Forbes, BBC, CNBC, and CIO Review.

Name

Xpertnest

Legal name

Xpertnest

Website

https://xpertnest.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

51–100 employees

Short description

Xpertnest is a London-headquartered, bootstrapped enterprise AI and IT services firm that sells the xnIQ.ai platform (six AI products on one cognitive core) alongside managed, data, AI, cloud, and ERP professional services to enterprises and governments across telecom, public sector, energy, healthcare, and other verticals worldwide.

Ownership category

akta.pro rank

Product category

Enterprise AI Platform

NAICS

Custom Computer Programming Services (541511), Software Publishers (5132), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industries

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), AI/ML Engineering & Model Development Services (BPAEAHAF)

Keywords

• Enterprise AI platform
• ITSM automation
• AIOps services
• Data platform engineering
• ERP implementation services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: Enterprise service management including 24/7 service desk, SIAM, application managed services, infrastructure/cloud operations, end-user computing, AIOps and intelligent automation.
2. Data Services: Full data lifecycle services including platform engineering, migration, analytics/BI, DataOps, governance/quality, ML engineering, and master data management.
3. AI Services: Applied AI and automation services including AI advisory, generative and agentic solutions, intelligent process automation, managed AI, and responsible AI governance.
4. Cloud Services: Cloud advisory, migration, platform engineering, FinOps, and managed cloud/hybrid operations across AWS, Azure, GCP, and on-premises environments.
5. Application & ERP Services: ERP implementation and deployment (SAP, Oracle, ServiceNow), custom development, migration, application modernisation, integration, low-code, and product engineering.
6. xnIQ.ai Product Licenses: Platform products: Assure (ITSM), Flow (automation), Pulse (testing), Hub (knowledge), Brain (agents), Insight (analytics) — sold as licenses or part of managed services.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Xpertnest builds and sells the xnIQ.ai enterprise AI platform — a single cognitive core delivered as six purpose-built products (Assure, Flow, Pulse, Hub, Brain, Insight) for ITSM, automation, testing, knowledge management, agent orchestration, and analytics. Complementing the product platform, Xpertnest delivers enterprise professional services across managed services, data engineering, AI services, cloud services, and application/ERP services for large enterprises and public-sector organisations globally.

Product overview

Xpertnest is a London-headquartered enterprise AI technology company founded in 2014, operating as a platform-plus-products architecture built around the xnIQ.ai cognitive core. The xnIQ.ai platform is a unified AI operating plane delivered as six purpose-built, independently deployable products — xnIQ.ai Assure (ITSM and service operations), xnIQ.ai Flow (service-desk and workflow automation), xnIQ.ai Pulse (automated testing and QA), xnIQ.ai Hub (enterprise knowledge management), xnIQ.ai Brain (AI agent orchestration and cognitive core powering all other products), and xnIQ.ai Insight (conversational data analytics). All six products share the same cognitive core, data layer, and knowledge graph, building once and deploying everywhere with compounding intelligence per customer. Complementing the product platform, Xpertnest delivers professional services across Managed Services (service desk, SIAM, AMS, infrastructure, AIOps), Data Services (data platform, migration, BI, DataOps, governance, MDM, MLOps), AI Services (advisory, generative and agentic AI, intelligent process automation, model ops, responsible AI), Cloud Services (advisory and migration, platform engineering, FinOps, managed cloud), and Application & ERP Services (ERP implementation, custom development, migration, modernisation, integration, low-code, product engineering).

Differentiator

Problem solved

Functional benefit

Brands

• xnIQ.ai Assure: AI-powered ITSM and service operations platform for IT service desk automation
• xnIQ.ai Flow
• xnIQ.ai Pulse
• xnIQ.ai Hub
• xnIQ.ai Brain
• xnIQ.ai Insight
• Earthnest
• GameNest
• Nestoon
• Golden Mouse Productions

Products and services

• xnIQ.ai Assure AI-powered ITSM and service operations platform that predicts, prevents, and resolves incidents with predictive incident detection, intelligent ticket routing, and automated change risk scoring. Integrates with ServiceNow and Freshdesk. Targeted at enterprise IT operations leaders.
• xnIQ.ai Flow Service desk and operations automation platform with a visual drag-and-drop builder, RPA and API connectors, and pre-built templates for banking, insurance, claims, billing, and customer service. Designed for operations and shared-services leaders.
• xnIQ.ai Pulse Automated testing and QA platform with AI test generation, self-healing selectors, and CI-native integration across GitHub, GitLab, Jenkins, and Azure DevOps. Targeted at QA and DevOps leaders.
• xnIQ.ai Hub Enterprise knowledge management platform with RAG search, OCR/ICR ingest, and access control that respects existing permissions. Targeted at knowledge, compliance, and information-management leaders.
• xnIQ.ai Brain AI automation and agent orchestration platform that serves as the cognitive core for all other xnIQ.ai products. Provides drag-and-drop agent building, governance guardrails (PII redaction, prompt-injection defences, RBAC), and full observability with replay. Targeted at AI platform and transformation leaders.
• xnIQ.ai Insight Data analytics and intelligence platform with conversational analytics, real-time pipelines, and anomaly detection with full lineage. Targeted at analytics, BI, and data leaders.
• Managed Services Enterprise service management delivered at scale, combining ITIL discipline with AI-driven automation across 24/7 service desk, SIAM, application AMS, infrastructure/cloud operations, end-user computing, AIOps, and service transition. Targeted at CIOs, heads of IT operations, and shared-services leaders.
• Data Services Full-lifecycle data engineering and analytics: data platform engineering and modernisation, data migration and assurance, analytics and BI, managed data services (DataOps), data governance and quality, ML engineering (MLOps), and master data management. Targeted at CDOs, data leaders, and analytics organisations.
• AI Services Applied AI and automation services covering AI advisory and readiness, generative AI and agentic solutions, intelligent process automation, AI managed services, and responsible AI governance. Built on xnIQ.ai Brain. Targeted at Chief AI Officers, transformation leaders, and innovation teams.
• Cloud Services Cloud and infrastructure services including advisory and migration, platform engineering, FinOps and cost optimisation, and managed cloud and hybrid operations across AWS, Azure, GCP, and on-premises VMware. Targeted at CIOs, heads of infrastructure, and cloud platform leaders.
• Application & ERP Services Build, deploy, and modernise enterprise applications across SAP, Oracle, and ServiceNow — including ERP implementation and deployment, custom development, migration and upgrade, application modernisation, integration and API engineering, low-code/no-code, and product/platform engineering. Targeted at CIOs, ERP programme leaders, and heads of application development.

Quantifiable outcome

• 70% reduction in mean time to resolution from xIQ AIOps platform
• +9 more outcomes

Named customers21 records

Segments13 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration76 records

AI capability55 records

Feature11 records

Partnerships

Three partnerships are on record, tiered core.

• Microsoft Partner NetworkcoreTechnology or IntegrationMicrosoft Partner status enabling delivery across Microsoft technology stack including Azure, Microsoft 365, Power Platform, and related services.
• Alibaba Cloud PartnercoreTechnology or IntegrationAlibaba Cloud partnership enabling multi-cloud delivery across AWS, Azure, GCP, and Alibaba Cloud platforms.
• Forbes (Forbes Business Council)coreGTM or Marketing PartnerArun Kar inducted into Forbes Business Council as a vetted member providing thought leadership platform and credibility.

Scale indicators19 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Aisera: Aisera is an enterprise AI agent and copilot platform for ITSM, customer service, and operations — directly comparable to xnIQ.ai Brain and Assure in the AIOps/service-desk automation space.
• Moveworks: Moveworks builds an enterprise AI copilot and agent platform for IT service desk automation and employee support — a direct functional competitor to xnIQ.ai Assure and Brain.
• Birlasoft: Birlasoft is an India-headquartered mid-tier IT services firm focused on enterprise digital, data, cloud, and AI — directly comparable in size, geography, and service mix to Xpertnest.
• Coforge: Coforge is a global IT services firm with strong AI, cloud, data, and BFS/telecom industry focus — a closer-mid-market comparable to Xpertnest (Coforge is also listed as an Xpertnest customer).

Broad incumbents

• LTIMindtree: LTIMindtree is a global IT services and digital transformation firm with AI/data/cloud offerings — a comparable end-to-end enterprise transformation peer.
• Wipro (ai360): Wipro's ai360 is an enterprise AI services and platform offering covering data, cloud, ERP, and industry AI — comparable to Xpertnest's combined services + xnIQ.ai platform.
• Palantir Technologies: Palantir is a large enterprise data/AI operating system (Foundry, AIP) used by governments and large enterprises — comparable to the xnIQ.ai platform's enterprise AI operating-plane positioning, though at much greater scale.
• Infosys (Topaz): Infosys Topaz is a global SI's enterprise AI/Generative AI offering spanning services, data, cloud, and ERP — overlapping with Xpertnest's full services stack plus proprietary platform.
• C3.ai: C3.ai provides an enterprise AI application platform and pre-built industry AI applications — broadly comparable to xnIQ.ai's enterprise AI operating-plane and vertical AI solutions.
• TCS (TCS AI WisdomNext): TCS offers enterprise AI services and AI WisdomNext platform across industries — a direct global SI peer competing for the same enterprise transformation deals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/xpertnest
• YouTubeyoutube.com/channel/UCVVxduPc63Y4IFs4ZwKFz8g/featured
• Facebookfacebook.com/Xpertnest
• LinkedInlinkedin.com/company/xpertnest

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Xpertnest