What US Cloud does

US Cloud (legal entity US Cloud LC) is a St. Louis-based independent third-party provider of enterprise support services for the full Microsoft technology stack, founded in 1996 and operating as a privately-held LLC with 51-100 employees. The company positions itself as a dedicated replacement for Microsoft Premier and Unified Support, offering 24/7 reactive support, a proactive services catalog, and unlimited Microsoft-managed escalations at a guaranteed 30-50% cost reduction versus Microsoft. Its core technical asset is a curated pool of senior Microsoft-certified engineers (L2-L4 and DSE, averaging 14.9 years of Microsoft experience) that is 100% US- or UK/EU-based with a zero offshoring policy, supported by a proprietary network of elite Microsoft Partners for ultra-specialist access and a custom client portal providing real-time performance monitoring, ticket tracking, and transparent dashboards.

The business model is primarily recurring annual subscriptions for full-stack Microsoft support replacement, augmented by professional services (system health-checks, readiness assessments, deployment/migration assistance, training, and Azure cost optimization engagements that generate six- to seven-figure Azure savings) and a newly launched White Label Support Program that enables Microsoft CSP/LSP/MSP partners to deliver enterprise support under their own brand. US Cloud serves a horizontal enterprise base of 750+ clients, including 60+ Fortune 500 and Global 2000 organizations across healthcare, financial services, manufacturing, consumer goods, government, education, and other verticals, with go-to-market spanning enterprise field sales, inside sales for mid-market, partner channel sales, and a multilingual global footprint (North America, Europe, Australia, Asia, Latin America, Middle East).

Operationally, the company publishes live performance metrics including an 11.9-minute average initial ticket response time, 3.6-hour resolution time for high-severity tickets, 85% in-house resolution including cloud workloads, and 77% cloud-ticket resolution without escalation. Gartner recognized US Cloud in June 2025 as the only Gartner-recognized independent third party providing a legitimate full replacement for Microsoft Premier & Unified Support (Report ID G00806392), and in April 2026 the company secured a high-profile flagship engagement providing free Microsoft 365 support to NASA for the Artemis program.

Name

US Cloud

Legal name

US Cloud LC

Website

https://uscloud.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

51–100 employees

Short description

US Cloud is an independent third-party provider of enterprise support services that replaces Microsoft Premier and Unified Support for Fortune 500, Global 2000, and mid-size enterprises globally, delivering 24/7 coverage by 100% US-based senior Microsoft-certified engineers at 30-50% lower cost.

Ownership category

akta.pro rank

Product category

Enterprise IT Support Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)

akta.pro secondary industries

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF)

Keywords

• Microsoft enterprise support
• IT support services
• Cloud infrastructure support
• Microsoft support replacement
• Enterprise IT services

Headquarters

HQ city

St Louis

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Microsoft Support Replacement Services: Annual subscription-based contracts replacing Microsoft Unified and Premier Support. Clients pay recurring fees for comprehensive Microsoft enterprise support including all Microsoft technologies, 24/7 coverage, and senior engineer access. Revenue model generates 30-50% savings versus Microsoft while maintaining or improving service quality.
2. Proactive Support Services: Additional service catalog including system health-checks, readiness assessments, project advisory support, training and workshops, deployment or migration assistance, and mitigation planning and support. Provided as add-on services to base support contracts.
3. Azure Cost Optimization Services: Newer service offering eight-week low-cost engagements generating six and seven-figure savings in clients Azure spend. Professional services engagement model.
4. White Label Support Program: Revenue stream from Microsoft partners who white-label US Cloud support services under their own brand. Partners pay for access to support infrastructure and engineering team capabilities.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels11 records

Core offering

US Cloud provides third-party Microsoft enterprise support as a direct replacement for Microsoft Unified and Premier Support contracts. The company delivers 24/7 reactive and proactive support across the full Microsoft technology stack (Azure, Microsoft 365, Dynamics, and on-premise) using 100% US-based senior Microsoft-certified engineers, at 30-50% lower cost than Microsoft's offering. Its client base of 750+ enterprises spans Fortune 500 and Global 2000 companies as well as mid-size organizations worldwide.

Product overview

US Cloud provides a single core product: Microsoft Enterprise Support, which is a comprehensive replacement for Microsoft Unified and Premier Support. This service is designed to help enterprises reduce their Microsoft support costs by 30-50% while maintaining or improving service quality. The offering includes 24/7 reactive support, a Proactive Support Catalog for advisory services, and Technical Account Management. The company specializes exclusively in Microsoft technologies, supporting the entire Microsoft stack including Azure, Microsoft 365, and Dynamics. They offer specialized add-on services including Azure Cost Optimization and a White Label Program for Microsoft partners.

Differentiator

Problem solved

Functional benefit

Products and services

• Microsoft Enterprise Support Annual subscription-based contract replacing Microsoft Unified and Premier Support for all Microsoft technologies. Includes 24/7 reactive support across all severities, unlimited Microsoft escalations, access to senior Microsoft-certified engineers (L2-L4, DSE), guaranteed <15 minute response times, and 30-50% savings vs Microsoft pricing. Designed for Fortune 500, Global 2000, and mid-size enterprises.
• Proactive Support Catalog Catalog of add-on professional services including system health-checks, readiness assessments, project advisory support, training and workshops, deployment and migration assistance, and mitigation planning. Provided as add-ons to base Microsoft Enterprise Support contracts.
• Azure Cost Optimization Service Eight-week, low-cost professional services engagement designed to identify and realize six and seven-figure savings in clients' Azure cloud spending. Delivered as a standalone advisory engagement.
• White Label Support Program Program that enables Microsoft CSP/LSP/MSP partners to provide enterprise-grade Microsoft support services under their own brand using US Cloud's engineering team and infrastructure. Helps partners reclaim customer relationships and address rising support costs within Microsoft's ecosystem.
• Technical Account Management (TAM) Dedicated Technical Account Manager engagement model providing ongoing client support and relationship management, contrasted by US Cloud with Microsoft's Customer Service Account Manager (CSAM) model.

Quantifiable outcome

• 30-50% cost savings vs Microsoft Unified Support
• +9 more outcomes

Named customers58 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and flagship.

• Microsoft CSP/LSP/MSP PartnerscoreChannel Partner/ Reseller/ Distributor · 12 May 2026White Label Support Program launched May 12, 2026 targeting Microsoft Cloud Solution Providers, Licensing Solution Providers, and Managed Service Providers. The program enables partners to provide enterprise Microsoft support under their own brand, helping partners reclaim customer relationships affected by restructuring in Microsoft's support ecosystem.
• NASAflagshipStrategic or Co-development Partner · 15 April 2026US Cloud offered free Microsoft 365 support services to NASA for the Artemis program following an Outlook-related issue during Artemis II that affected onboard communications. Support includes pre-mission audits, mission-window coverage, and proactive monitoring to reduce operational risks in future missions.
• MicrosoftcoreStrategic or Co-development PartnerUS Cloud operates as an independent third-party support provider that fully replaces Microsoft Premier & Unified Support. The company works within a proprietary network of elite Microsoft Partners to provide unmatched depth and access to ultra-specialists for all Microsoft technologies. Through Microsoft Premier Support for Partners, US Cloud manages escalated tickets requiring Microsoft involvement. The relationship is adversarial as US Cloud competes directly with Microsoft's support revenue.
• Network of Elite Microsoft PartnerscoreTechnology or IntegrationProprietary network of elite Microsoft Partners providing unmatched depth and access to ultra-specialists for all Microsoft technologies. Enables comprehensive coverage of complex Microsoft technologies and escalations requiring specialized expertise beyond internal capabilities.

Scale indicators13 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Spinnaker Support: Independent third-party support provider for enterprise software including Oracle, SAP, IBM, and Microsoft. Closest comparable to US Cloud in offering a legitimate alternative to vendor-provided support, with a similar cost-savings pitch and global enterprise customer base.
• Rimini Street: Public independent third-party support provider for Oracle and SAP software. Operates the same third-party support model that US Cloud applies to Microsoft and is the most-cited precedent for the category, competing for similar cost-reduction-driven enterprise buyers.
• Core BTS: Microsoft-focused digital transformation and managed services provider serving mid-market and enterprise customers. Comparable in its Microsoft-centric DNA and enterprise customer base, with adjacent managed services offerings.

Broad incumbents

• Avanade: Joint venture between Accenture and Microsoft focused on Microsoft technology services. As a large Microsoft-focused systems integrator, it overlaps with US Cloud's customer base but sells broader digital transformation and managed services rather than Microsoft Support replacement.
• DXC Technology: Large global IT services and managed services provider serving Fortune 500 enterprises. Competes for enterprise Microsoft-related managed services spend, though at much broader portfolio scope rather than focused Microsoft support replacement.
• Accenture: Global professional services firm with a large Microsoft practice and Avanade JV. Targets the same Fortune 500 IT services buyers as US Cloud but offers a much wider portfolio of consulting and managed services rather than dedicated Microsoft support.
• Cognizant: Global IT services and consulting firm with a sizable Microsoft practice. Competes for enterprise IT services and managed services budgets including Microsoft-related support, but at significantly larger scale and broader scope than US Cloud.
• Insight Enterprises: Global IT solutions and managed services provider with significant Microsoft partnership. Serves enterprise Microsoft customers with hardware, software, and services including managed support, overlapping with US Cloud's buyer base.
• Wipro: Global IT services firm with Microsoft cloud and managed services capabilities. Competes for enterprise Microsoft-related services spend at much larger scale, though without US Cloud's focused, cost-arbitrage support-replacement proposition.

Emerging players

• Slalom: Microsoft-focused consulting and managed services firm with strong enterprise relationships. Overlaps with US Cloud on Microsoft-centric services for mid-size and large enterprises, though Slalom's offering is broader transformation work rather than direct support replacement.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/gouscloud
• YouTubeyoutube.com/channel/UCXIhKJxmfs0enUUV6AkB1BA
• Facebookfacebook.com/GoUSCloud
• LinkedInlinkedin.com/company/gouscloud

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about US Cloud