MPS Monitor

What MPS Monitor does

MPS Monitor s.r.l. is a cloud-based SaaS platform that enables office equipment dealers, managed print services (MPS) providers, and aftermarket supplies resellers to remotely monitor and manage multi-vendor printer and MFP fleets. Founded in 2009 in Italy and acquired by Valsoft in October 2022, the company serves more than 600 dealers across 30+ countries, with over 2.1 million devices and roughly 50 billion pages monitored annually on behalf of more than 70,000 end-user customers. The platform is distributed primarily through a channel-led model, complemented by direct enterprise sales and a self-serve 30-day trial, with revenue generated on a pay-per-use SaaS subscription that scales with the number of devices and pages managed, available under monthly to annual contracts.

The product architecture centers on MPS Monitor 2.0, a multi-tenant SaaS platform with a redesigned web portal, the Data Collection Agent (DCA) — including DCA 4 and an embedded variant — and proprietary DCA Clustering technology that distributes data collection across multiple agents for continuity. The platform exposes a comprehensive API/SDK and integrates deeply with HP Smart Device Services (JAMC, Smart Device Agent, SDS Cloud DCA), PaperCut, PrintReleaf, Microsoft PowerBI, and Microsoft Universal Print, alongside ERP partners such as Infominds RADIX, BN Solutions Business Navigator, PowerOffice, and Vantage Online. Enterprise-grade security is anchored by ISO/IEC 27001, SOC 2 Type 2, CSA Star Level 2, and GDPR compliance.

Commercially, MPS Monitor operates a dealer-first GTM with regional leadership in North America (Sarah Henderson, Kevin Tetu), EMEA (Mark Kouwenberg), and Asia-Pacific (Chin Yoon). The company was unified with Nexera under Valsoft in May 2024 to consolidate North American operations, and has earned consecutive MPSA Leadership Awards for Best MPS Software Provider (2024, 2025), Keypoint Intelligence Platinum rating and 2024 Pick Award, Quocirca ACT Innovator 2026, and a BLI Outstanding Achievement Award for DCA 4. IDC has cited averaging over 20% year-over-year growth in recent years.

Name

MPS Monitor

Legal name

MPS Monitor s.r.l.

Website

https://mpsmonitor.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

MPS Monitor is a cloud-based SaaS platform that enables office equipment dealers and managed print services providers to remotely monitor and manage multi-vendor printer fleets, serving 600+ dealers and 2.1M+ devices across 30+ countries.

Ownership category

akta.pro rank

Product category

Managed Print Services Software

NAICS

Computer Facilities Management Services (541513)

SIC

Computer & Office Equipment (3570)

akta.pro primary industry

Managed Print Services (MPS) & Fleet Support (Copiers/Printers, Supplies, Maintenance, Cost Control) (EDAEAJAJ)

akta.pro secondary industry

Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print) (EDAEAHAL)

Keywords

• Printer fleet management
• Managed print services
• Remote device monitoring
• Print monitoring software
• MFP fleet analytics

Headquarters

HQ city

Brescia

HQ country

Italy

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Revenue model

1. SaaS Platform Subscription (Pay-Per-Use): MPS Monitor operates as a pure SaaS platform on a pay-per-use subscription model, available via monthly, quarterly, semi-annual, or annual contracts. There is no hardware investment or traditional software license required from customers. The pricing scales with the number of devices and pages monitored, making it accessible for dealers of varying sizes.
2. Per-Device / Usage-Based Monitoring: Revenue is also generated on a per-device and per-page-usage basis as part of the pay-per-use model. Dealers pay based on the number of devices managed and usage volumes, aligning costs with customer consumption.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

MPS Monitor is a cloud-based SaaS platform that enables remote monitoring and management of multi-vendor printer and MFP fleets for the Managed Print Services (MPS) industry. The platform collects device data through its proprietary Data Collection Agent (DCA), including DCA Clustering technology, and provides automated meter reads, consumables management, predictive service alerts, and ERP/CRM integrations. Sold on a pay-per-use subscription basis, it serves office equipment dealers, MPS providers, and aftermarket supplies resellers worldwide.

Product overview

MPS Monitor is a cloud-based SaaS platform for remote monitoring and management of printing devices, serving the Managed Print Services (MPS) industry. The core offering consists of MPS Monitor 2.0 as the unified platform, with the MPS Monitor Portal as the primary web interface, the Data Collection Agent (including DCA 4, Embedded DCA, and DCA Clustering technologies) for gathering device data across customer networks, and the SNMP MIB API for system integration. The platform integrates with HP Smart Device Services and PaperCut as key partnerships, and connects to PrintReleaf for sustainability/reforestation features. Business Intelligence and Analytics powered by Microsoft PowerBI, along with the Customer Contract Dashboard and Supplies Intelligence Dashboard, provide advanced reporting capabilities. Key features include automated meter reads, predictive analytics, consumables management, and contract invoicing. The platform supports multi-brand, multi-model devices and is available in multiple languages with 24/7 support included in subscriptions.

Differentiator

Problem solved

Functional benefit

Products and services

• MPS Monitor Portal Primary web-based interface for managing print fleets, providing centralized visibility, real-time monitoring, customizable reporting, and operational management across all connected devices for office equipment dealers and MPS providers.
• Data Collection Agent (DCA) Software installed on customer networks to collect printer and device data including meter reads, toner levels, alerts, and device status, sending information to the MPS monitoring platform for automated service management and billing.
• Embedded Data Collection Agent Embedded version of the DCA technology that operates directly within compatible printer devices for seamless data collection without external software installation, targeted at OEMs and device manufacturers.
• DCA Clustering Proprietary clustering technology that allows multiple Data Collection Agents to work together to ensure continuity of data collection across all customer sites, preventing data gaps and improving reliability for large distributed fleets.
• MPS Monitor SNMP MIB API
• HP Smart Device Services Integration Integration with HP Smart Device Services (SDS) including HP JAMC, HP Smart Device Agent, and HP SDS Cloud DCA providing robust diagnostic capabilities, remote device management for tasks like rebooting devices, updating firmware, and accessing embedded web servers.
• MPS Monitor Free 30-Day Trial Complimentary 30-day trial access to the full MPS Monitor platform, enabling prospective dealers and MPS providers to test all features before committing to a subscription.

Quantifiable outcome

• Up to 80% reduction in reactive break-fix calls through predictive maintenance and HP SDS integration
• +6 more outcomes

Named customers12 records

Segments4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability4 records

Feature12 records

Partnerships

Twelve partnerships are on record, tiered core, regional core, flagship, growth, influential and regional growth.

• PrintReleafcoreTechnology or IntegrationMPS Monitor has an integration partnership with PrintReleaf, enabling automatic reforestation tracking based on paper consumption data. PrintReleaf translates print volume data from MPS Monitor into verified tree planting and carbon offset certificates, helping MPS dealers offer measurable sustainability and ESG value to their customers. Dozens of MPS Monitor dealers globally have adopted the integration.
• InfomindscoreTechnology or IntegrationLong-standing partnership between MPS Monitor and Infominds, whose RADIX ERP software integrates directly with the MPS Monitor platform. The integration enables real-time fleet data sync, automated consumables management, SLA monitoring, and remote web access for technicians. Infominds serves over 2,500 customers across Italy and Germany with a team of 140 experts. Plans to expand into Austria and Switzerland.
• BN Solutionsregional coreTechnology or IntegrationPartnership with BN Solutions for integration of MPS Monitor with the Business Navigator ERP platform, serving MPS providers in the Netherlands and Belgium (Benelux). The integration provides bidirectional data sync, automated counter collection, supply order management, and streamlined invoicing workflows for Benelux dealers.
• NexeraflagshipStrategic or Co-development PartnerMPS Monitor and Nexera were unified under Valsoft's ownership in 2024-2025, creating a combined Managed Print Services software platform. Kevin Tetu was appointed President of the Managed Print Division overseeing both organizations' North American operations, aiming to provide unified commercial strategy, sales leadership, and partner ecosystem development across both platforms.
• Zebra TechnologiesgrowthTechnology or IntegrationPartnership between MPS Monitor and Zebra Technologies to enable Managed Print Services for Zebra label printers. The integration allows MPS providers to monitor Zebra thermal printers alongside office devices, expanding into logistics, retail, healthcare, and manufacturing sectors. Featured in Quocirca's 'In the Spotlight' podcast.
• Xeroregional coreTechnology or IntegrationMPS Monitor integrates with Xero, a leading accounting platform in Australia, enabling consolidated billing where clients receive a single invoice covering all MPS services. This was a key feature for QPC Group's operations in Australia and New Zealand.
• HP (Hewlett-Packard)coreTechnology or IntegrationMPS Monitor has deep integration with HP Smart Device Services (SDS), including HP JAMC, HP Smart Device Agent, and HP SDS Cloud DCA. The platform serves as the foundation for HP SDS. MPS Monitor is recognized as one of HP's top national partners and supports HP Large Format Printers. Mediaform is cited as one of HP's top national partners in Australia.
• Keypoint IntelligenceinfluentialOthersKeypoint Intelligence is an independent analyst firm that has conducted rigorous evaluations of MPS Monitor, awarding Platinum ratings and Pick Awards. Keypoint Intelligence also commissioned a research report on DCA platform migration featuring MPS Monitor findings.
• IDCinfluentialOthersIDC authored a Spotlight analysis on MPS Monitor's SaaS security standards and long-term growth strategy, noting over 20% YoY growth and a dealer-first approach. IDC has also covered MPS Monitor's hiring of Kevin Tetu.
• QuocircainfluentialOthersQuocirca featured MPS Monitor in its Print Security Landscape reports and named the company an Innovator in the 2026 ACT report. Quocirca also produced a podcast featuring MPS Monitor and Zebra Technologies on label printer management opportunities for MPS providers.
• PaperCutgrowthTechnology or IntegrationMPS Monitor has a product integration with PaperCut, enabling enhanced print management and monitoring capabilities for shared customers.
• CO3 Nucleus Serviceregional growthTechnology or IntegrationMPS Monitor integration with CO3 Nucleus Service in South Africa, enabling enhanced MPS capabilities for print dealers in the South African market.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• PrintFleet: PrintFleet is a long-standing direct competitor providing SaaS-based printer fleet monitoring and analytics for office equipment dealers and MPS providers, with a similar dealer-first, SaaS subscription model. Highly comparable as a vendor of DCA-based remote monitoring to the same channel.
• PaperCut: PaperCut offers print management, quota tracking, and device monitoring solutions with both direct and partner distribution, including a documented integration with MPS Monitor. Comparable as a print/monitoring software vendor with shared customers in the dealer and end-user channels.
• ECI Software Solutions (FMAudit / Print Audit): ECI acquired FMAudit (founded by Kevin Tetu, now at MPS Monitor) and Print Audit, creating the largest legacy MPS software franchise serving office equipment dealers with meter collection, automated billing, and supplies replenishment. Directly competes with MPS Monitor in dealer-channel MPS software.

Broad incumbents

• Lexmark (Cloud Services / MPS): Lexmark offers its own cloud-based MPS and remote monitoring services bundled with hardware and supplies, positioning it as an OEM-incumbent competitor to third-party MPS platforms like MPS Monitor.
• Xerox (Workplace Solutions): Xerox delivers fleet monitoring and MPS capabilities through Workplace Solutions and its managed services program. As a major OEM with bundled offerings, Xerox represents comparable device-monitoring capability for Xerox-dominated enterprise fleets.
• HP (Smart Device Services / JetAdvantage): HP operates its own printer monitoring and managed services stack (SDS, JAMC, SDS Cloud DCA), some of which is co-integrated with MPS Monitor. As the largest printer OEM, HP both partners with and competes against MPS Monitor for fleet monitoring and management, especially for HP-only fleets.
• Canon (uniFLOW / NT-ware): Canon's uniFLOW (built by NT-ware) provides print management and fleet monitoring as part of Canon's broader office solutions portfolio. Competes with MPS Monitor in mixed-vendor environments for any fleet with significant Canon presence, especially as Canon pushes integrated MPS offerings.

Regional players

• Servo Information: Servo is a Korean print/MPS software provider with comparable SaaS-based remote monitoring and supplies automation capabilities, primarily serving dealers in Korea and select APAC geographies. It is a regional comparable with overlapping product functionality and channel model.

Emerging players

• Pharos: Pharos provides enterprise print management, secure printing, and print analytics with partial overlap to MPS Monitor's monitoring and analytics capabilities. Comparable as an emerging/niche player serving similar enterprise and education channels with cloud print management.
• PrinterLogic (Tungsten Automation): PrinterLogic focuses on serverless direct-IP print management and is now part of Tungsten Automation (formerly Kofax). Comparable as an emerging player addressing modern/cloud-era print management, partial overlap with MPS Monitor's device monitoring and analytics feature set.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/mps-monitor

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MPS Monitor