ParcelShield
ParcelShield is an Orlando-based SaaS company that uses AI-powered predictive analytics and a nationwide courier network to protect time-critical healthcare shipments for specialty pharmacies, hospitals, and pharmaceutical distributors.
- Company typePrivate
- Founded2006
- HeadquartersOrlando, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What ParcelShield does
ParcelShield Holdings, LLC is an Orlando, Florida-based privately held SaaS company that provides AI-powered predictive parcel tracking and intervention services focused on the healthcare logistics market, particularly specialty pharmacies. Founded in 2006, the company has operated for nearly 20 years building a proprietary data asset of 62+ million tracked shipments annually across FedEx, UPS, and USPS, supporting a customer base of 220+ healthcare providers and locations. The platform combines machine learning models trained on 40+ data points with a Defense-in-Depth intervention strategy and a 900+ agent HIPAA-compliant nationwide courier network to predict, detect, and resolve delivery disruptions for time-critical and high-value healthcare shipments, reporting 98% accuracy in at-risk package identification and 30.9% reduction in carrier reships for clients.
The product portfolio is modular and organized around the shipment lifecycle: Pre-Shipment Intelligence (5-day risk forecasting and carrier optimization), Visibility & Tracking (20-minute ML-powered real-time scanning), Protection & Intervention Services (active rescue, redirection, and rescheduling), Post-Delivery Intelligence (proof of delivery, benchmarking, and 10+ year compliant data storage), ParcelShield Planner (AI-driven carrier selection), and Patient Communication Tools. Differentiators include HIPAA and SOC 2 Type II compliance, 10-year proof-of-delivery data storage for audits and payor contract compliance, and partnerships with major healthcare distributors and 7 of the top 10 US specialty pharmacies.
ParcelShield monetizes through a combination of enterprise SaaS subscriptions (priced based on shipment volume and feature tiers, sold via direct enterprise sales and channel partners), usage-based intervention and rescue fees, and professional services for implementation. Go-to-market combines direct enterprise field sales (with a 'Request a Demo' consultative motion) and channel partnerships with Triose/AmerisourceBergen, McKesson, and EasyPost. The company recently transitioned leadership, appointing Sue Holub as CEO in May 2026 to commercialize and scale the platform, while founder G. Scott Knight remains on the Board of Directors.
ParcelShield firmographics
Firmographics- Name
- ParcelShield
- Legal name
- ParcelShield Holdings, LLC
- Website
- https://parcelshield.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ParcelShield is an Orlando-based SaaS company that uses AI-powered predictive analytics and a nationwide courier network to protect time-critical healthcare shipments for specialty pharmacies, hospitals, and pharmaceutical distributors.
- Ownership category
- akta.pro rank
ParcelShield industry classification
Industry- Product category
- Healthcare Logistics Software
- NAICS
- Couriers and Express Delivery Services (49211), Local Messengers and Local Delivery (49221)
- SIC
- Services-Prepackaged Software (7372), Trucking & Courier Services (No Air) (4210)
- akta.pro primary industry
- Courier, Parcel & Last‑Mile Delivery Platforms (BPAMAHAD)
- akta.pro secondary industries
- Medication Inventory, Procurement & Supply Chain (Pharmacy) (HLACAKAI), Local Document & Small Parcel On‑Demand Courier (TLAAADAA)
Keywords
Where ParcelShield is headquartered
LocationHeadquarters
- HQ city
- Orlando
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ParcelShield business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription Platform: Software-as-a-Service platform subscription model providing access to predictive parcel intelligence, tracking, monitoring, and intervention services. Pricing based on shipment volume and feature tiers.
- Intervention & Rescue Services: Fee-based intervention services including courier rescue, package redirection, rescheduling, and same-day delivery for at-risk packages. Additional charges for expedited handling.
- Professional Services: Implementation, onboarding, and customization services for enterprise healthcare clients requiring tailored integration with pharmacy systems and workflows.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Healthcare Organizations |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
ParcelShield product offering
Product offeringCore offering
ParcelShield provides an AI-powered, carrier-agnostic SaaS platform that predicts and prevents delivery disruptions for time-sensitive healthcare shipments. The platform combines machine learning-based pre-shipment risk forecasting, real-time multi-carrier visibility (FedEx, UPS, USPS), active intervention and courier rescue services, HIPAA-compliant patient communications, and post-delivery compliance analytics. Its primary use case is ensuring specialty pharmacy medications reach patients without delay or loss.
Product overview
ParcelShield offers a modular SaaS platform for healthcare logistics intelligence centered on specialty pharmacy parcel management. The core platform is complemented by four integrated service modules: Pre-Shipment Intelligence (predictive risk scoring and carrier planning), Visibility & Tracking (real-time 20-minute monitoring), Protection & Intervention Services (active rescue and exception management), and Post-Delivery Intelligence (compliance documentation and analytics). Additional offerings include ParcelShield Planner for carrier selection and Patient Communication Tools for engagement. The carrier-agnostic platform integrates with FedEx, UPS, and USPS and processes data from over 62 million shipments annually with 98% prediction accuracy.
Differentiator
Problem solved
Functional benefit
Products and services
- Pre-Shipment Intelligence Machine-learning-based module that forecasts potential delivery risks 24-48 hours ahead, including environmental and temperature challenges, identifies high-risk areas down to county level, and provides a 5-day planning tool for carrier selection and route optimization for healthcare shippers.
- Visibility & Tracking Real-time, carrier-agnostic package monitoring providing 20-minute update intervals with ML-powered scanning across FedEx, UPS, and USPS, featuring a comprehensive dashboard with detailed filtering, risk identification, and proactive management of at-risk packages.
- Protection & Intervention Services Tech-enabled active intervention service with a Defense-in-Depth strategy where operations-center agents execute carrier interventions (rescheduling, customer pickup, reattempt, redirection, signature waiver, delayed delivery, return to sender), backed by a proprietary nationwide courier network for package rescue and uninterrupted patient treatment.
- Post-Delivery Intelligence Post-delivery compliance and analytics offering proof-of-delivery management, regulatory-compliant documentation with 10+ year secure data storage for audits, carrier performance benchmarking, and 20+ comprehensive KPI reports with filtering capabilities.
Quantifiable outcome
- 30.9% reduction in carrier reships
- +4 more outcomes
Companies that use ParcelShield
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles4 records
ParcelShield technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability2 records
Feature7 records
ParcelShield partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- EasyPostcoreTechnology integration partnership enabling EasyPost users to access ParcelShield's predictive analytics, risk assessment, and carrier selection capabilities. ParcelShield customers benefit from EasyPost's multi-carrier shipping label processing while EasyPost users gain access to ParcelShield's 40+ data point risk analysis and 98% at-risk prediction accuracy.
- ACHC (Accreditation Commission for Health Care)minorCo-branded webinar partnership with ACHC on specialty pharmacy shipping, storage, and handling guidelines. Joint educational content on USP compliance and pharmacy accreditation standards.
- Triose (AmerisourceBergen)coreTriose, a leading healthcare supply chain solutions provider and part of AmerisourceBergen, distributes ParcelShield technology to their hospital, health system, and healthcare network customers. Enables enhanced visibility for critical medication deliveries and predictive analytics for at-risk shipment identification.
- URACminorCo-branded webinar partnership with URAC discussing specialty pharmacy accreditation program standards and trends in pharmacy accreditation.
- McKessoncoreMcKesson selected ParcelShield for critical package protection services to enhance their existing world-class pharmaceutical distribution capabilities. Partnership provides additional layer of protection for high-value healthcare shipments.
- HumanacoreHumana partnered with ParcelShield to improve specialty medication on-time delivery for members with chronic conditions. Partnership ensures Humana members receive specialty prescriptions safely and on-time, enhancing patient experience and medication adherence.
- Lumicera Health Services (Navitus Health Solutions)coreStrategic agreement where Lumicera Health Services, a wholly owned specialty pharmacy of Navitus Health Solutions, uses ParcelShield technology to enhance specialty medication delivery to patients.
Scale indicators8 records
Recent moves8 records
Expansion highlights6 records
ParcelShield competitors and assessment
Company assessmentEmerging players
- Shippo: Shippo is a multi-carrier shipping API and label platform used by SMB and mid-market shippers. It overlaps ParcelShield's carrier-selection and tracking modules, but lacks ParcelShield's healthcare specialization, courier rescue network, and intervention services.
- Roadie (UPS): Roadie, now owned by UPS, operates a crowdsourced same-day delivery network. ParcelShield's 900+ agent courier rescue network is functionally similar to Roadie's driver network, and UPS's ownership could give Roadie parcel intelligence capabilities that compete with ParcelShield's intervention layer.
- Tive: Tive provides real-time supply chain visibility with proprietary IoT sensors for in-transit condition (temperature, shock, location) monitoring. Its cold-chain and life-sciences focus overlaps with ParcelShield's specialty pharmacy use cases, particularly for high-value temperature-sensitive biologics.
- Overhaul: Overhaul is a supply chain visibility and risk management platform with strong focus on high-value, cold-chain, and life-sciences shipments. It competes with ParcelShield for pharma shipper budgets, with overlapping capability in real-time tracking, intervention, and risk scoring.
Broad incumbents
- Descartes Systems Group: Descartes is a global logistics technology provider offering transportation management, visibility, and customs solutions. Its parcel and last-mile visibility modules overlap with ParcelShield's platform, and its life-sciences/pharma vertical exposure makes it an indirect competitor for healthcare shipper spend.
- FourKites: FourKites is a leading supply chain visibility platform offering predictive ETA and shipment tracking across modes. While broader than ParcelShield (full supply chain, not healthcare-specific), it is a direct competitor in parcel-level predictive visibility and tracks multi-carrier shipments with similar ML-driven delay prediction.
- project44: project44 is a global supply chain visibility network offering real-time shipment tracking and predictive ETAs across ocean, road, air, and rail. It overlaps ParcelShield in parcel/multi-carrier tracking and competes for shipper-side visibility budget, though at a broader enterprise level.
Others
- EasyPost: EasyPost is a multi-carrier shipping API platform that ParcelShield has integrated with (announced October 2024). EasyPost is both a partner and adjacent competitor in shipping intelligence, offering label generation, tracking, and rate shopping that overlap with ParcelShield's carrier-selection and tracking capabilities.
Direct peers
- AfterShip: AfterShip is a post-purchase tracking and shipment visibility SaaS serving thousands of brands across multiple verticals. It directly competes in carrier-agnostic tracking, branded tracking pages, and proactive delivery notifications — adjacent to ParcelShield's Patient Communication module.
- Convey (by Convey Health Solutions): Convey is a parcel intelligence platform providing real-time tracking, delivery prediction, and customer communication for shippers. It is the closest direct competitor to ParcelShield in last-mile parcel visibility and proactive exception management, though without ParcelShield's healthcare specialization or physical rescue layer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
ParcelShield social profiles
Digital presenceParcelShield financial estimates
Financial estimateRevenue estimate
Valuation estimate
ParcelShield leadership team
Management profileNumber of profiles
Profiles3 records
ParcelShield funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ParcelShield M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ParcelShield
What does ParcelShield do?
ParcelShield provides an AI-powered, carrier-agnostic SaaS platform that predicts and prevents delivery disruptions for time-sensitive healthcare shipments. The platform combines machine learning-based pre-shipment risk forecasting, real-time multi-carrier visibility (FedEx, UPS, USPS), active intervention and courier rescue services, HIPAA-compliant patient communications, and post-delivery compliance analytics. Its primary use case is ensuring specialty pharmacy medications reach patients without delay or loss.
Is ParcelShield a public or private company?
ParcelShield is a private company. It is classified as private equity controlled and is currently operating.
When was ParcelShield founded?
ParcelShield was founded in 2006. It employs 51 to 100 people.
Where is ParcelShield based?
ParcelShield is headquartered in Orlando, United States, in the North America region.
How does ParcelShield make money?
Three revenue lines are on record. SaaS Subscription Platform is the primary driver. The others are intervention & Rescue Services and professional Services.
Who are ParcelShield's main competitors?
Emerging players on record are Shippo, Roadie (UPS), Tive and Overhaul. Broad incumbents are Descartes Systems Group, FourKites and project44. EasyPost is listed as an others. Direct peers are AfterShip and Convey (by Convey Health Solutions).
Does ParcelShield have an API?
No public API is recorded for ParcelShield.
What industry is ParcelShield in?
ParcelShield's product category is Healthcare Logistics Software. Its primary akta.pro industry code is BPAMAHAD, Courier, Parcel & Last‑Mile Delivery Platforms, with a secondary code of HLACAKAI, Medication Inventory, Procurement & Supply Chain (Pharmacy). Its NAICS code is 49211 and its SIC code is 7372.