What e-Core does

e-Core is a 26-year-old digital consulting services firm founded in 1999 in Porto Alegre, Brazil by three former Hewlett-Packard employees — Leandro Pompermaier, Márcio Silveira, and Vinícius Pinheiro. Operating across Brazil, the United States, and Mexico with 650-750 professionals and 300+ active enterprise clients across 30+ industries, the firm provides digital transformation consulting spanning AIOps, IT operations, Atlassian ecosystem services, cloud modernization, data and AI, and product development. Named customers include Priceline, Santander, C6 Bank, iFood (handling 120M orders per month), Vivo, Leroy Merlin, Banco Inter, Vagas, Tempo, MG+M, Seguros Unimed, Unifertil, and Seton Hall University, spanning banking, retail, telecommunications, food delivery, travel, education, legal, HR, and agriculture.

The company's technology stack is anchored on OpsHub, a proprietary AIOps command center that integrates with monitoring tools (Datadog, Splunk, SolarWinds, PagerDuty) and embeds purpose-built AI agents across the incident lifecycle — including the Anomaly Correlation Engine, Automated Triage Assistant, Root Cause Analysis Agent, and Responder Agent. The Agentic AI Solutions offering extends these capabilities into enterprise workflows across Jira, ServiceNow, Salesforce, and AWS Bedrock, and AI-Native Software Engineering embeds AI agents throughout the software development lifecycle using a proprietary Spec-Driven Development (SDD) methodology. e-Core builds on third-party foundation models including Claude 3 Sonnet via Amazon Bedrock and DeepAR on AWS SageMaker, layered with proprietary agent orchestration. Integrations span Slack, Microsoft Teams, Jira, ServiceNow, Salesforce, AWS, Confluence, Datadog, SolarWinds, Splunk, and PagerDuty.

The business model is predominantly professional and managed services plus extended-team staffing, sold via direct enterprise sales and channel partnerships with Atlassian (Platinum Solution Partner for 18+ years), AWS (Advanced Tier Services Partner and Generative AI Services Competency holder), Google Cloud, and Tempo. Pricing is quote-based and not publicly disclosed. The company is privately held with no disclosed external funding; in April 2022 e-Core executed its first acquisition — Solvimm, a Brazilian AWS-partner cloud consultancy — with a stated 33% growth target that year. Documented customer outcomes include 73% reduction in alert volume, 70% MTTR reduction, 70% reduction in software licensing fees at Seton Hall, and R$1 million annual cloud savings at Banco Inter.

Name

e-Core

Legal name

e-Core IT Solutions

Website

https://e-core.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

501–1,000 employees

Short description

e-Core is a Brazil-founded digital consulting services partner serving 300+ enterprise clients across 30+ industries with AI-powered IT operations (OpsHub platform), Atlassian, AWS, and Google Cloud implementation, and AI-Native software engineering services across the Americas.

Ownership category

akta.pro rank

Product category

Digital Transformation Consulting Services

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Platform Engineering & Internal Developer Platforms (IDP) (BPAEAKAC)

akta.pro secondary industries

Observability Data Platforms (O11y Pipelines, Telemetry Backends) (HDABAJAJ), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), Cloud, DevOps & Infrastructure Staffing (BPACADAD)

Keywords

• Digital consulting services
• AIOps platform
• Cloud modernization services
• Atlassian implementation partner
• Agentic AI solutions

Headquarters

HQ city

Porto Alegre

HQ country

Brazil

HQ region

Latin America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services and Consulting: Digital consulting services providing technology solutions from strategy to execution. Includes IT Ops services, organizational streamlining, technical modernization, DevOps, and product development consulting. Delivered through embedded teams and consulting engagements.
2. Managed Services: Ongoing managed services for IT operations including product support services, cloud operations, Atlassian managed support, and AI-powered SRE squads. Provides continuous coverage and optimization.
3. AI Solutions and Agentic AI Services: Design, build, and operate AI agents integrated with existing systems. Includes Agent Design & Build, Agent Integration & Deployment, and Agent Operations & Optimization services.
4. Extended Teams: Scalable team augmentation through dedicated squads and extended team professionals. Combines developers, architects, QA specialists and more operating collaboratively to meet project demands.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

e-Core is a digital consulting services partner that delivers technology solutions ranging from strategy to execution and ongoing support for enterprise clients. Its portfolio includes AIOps managed services anchored by the proprietary OpsHub platform and purpose-built AI agents, Agentic AI design/integration/operations services, AI-Native Software Engineering, Atlassian (Jira, Confluence, JSM) implementation and managed support, AWS and Google Cloud modernization and migration, DevOps pipeline creation, organizational streamlining, data-driven and product solutions, plus on-demand extended team staffing across the Americas and globally.

Product overview

e-Core is a digital consulting services partner offering a portfolio of managed services, consulting engagements, and proprietary platforms organized around five core solution areas: (1) AI & AIOps — centered on the OpsHub platform and AIOps/Agentic AI managed services, delivering autonomous IT operations with purpose-built AI agents; (2) AI-Native Software Engineering — embedding AI agents and engineers across the full SDLC using Spec-Driven Development; (3) System of Work (Atlassian) — Atlassian Platinum Solution Partner delivering ITSM/ESM, cloud migration, and agile transformation via Jira, Confluence, and related tools; (4) Cloud & DevOps — AWS and Google Cloud focused modernization, migration, and CI/CD pipeline services; and (5) Data & Analytics — AWS D2E-backed ML, generative AI, and data-driven decision solutions. The company also offers Extended Teams (staffing) and industry-specific solutions for Banking, Retail/e-Commerce, and Logistics/Agriculture. The product portfolio is organized as a platform-plus-services model, where OpsHub serves as a proprietary AIOps command center backed by specialized AI agents, layered atop consulting and managed service offerings that span IT operations, software engineering, cloud infrastructure, and data/AI.

Differentiator

Problem solved

Functional benefit

Brands

• OpsHub: A unified visibility and traceability command center platform for AI operations, providing real-time KPIs, AI-generated insights, triage and correlation, rules and orchestration, runbooks and approvals, agent catalog, and end-to-end audit trail capabilities.

Products and services

• OpsHub A unified AIOps command center platform providing real-time visibility, traceability, AI-powered triage, correlation, and orchestration across the entire IT stack. OpsHub connects to existing monitoring tools (Datadog, SolarWinds, Splunk, PagerDuty) and embeds purpose-built AI agents to automate the incident lifecycle for enterprise IT operations teams.
• AIOps Managed Service A full-stack AIOps managed service combining extended IT Ops teams (human expertise), specialized AI agents (intelligence layer), and the OpsHub platform (visibility layer). Targets IT teams struggling with alert fatigue, MTTR, and operational overhead, delivering 73% fewer alerts, 70% MTTR reduction, and 10-second average ticket processing.
• Agentic AI Solutions Enterprise AI agent design, integration, deployment, and operations services. e-Core designs and operates purpose-built AI agents that integrate with existing systems (Jira, ServiceNow, Salesforce, AWS) across IT operations, product development, data and BI, and industry-specific use cases. Delivered with SOC 2, GDPR, and LGPD compliance governance.
• IT Ops Managed Services Comprehensive IT operations managed services including product support (L1-L3), cloud operations, Jira Service Management (JSM) tooling and process assessment, ITSM/ESM foundations, custom Atlassian training, and Atlassian Managed Support. Focused on reducing ticket burden and freeing teams for strategic work.
• JSM Foundations Foundational ITSM package built on Jira Service Management and ITIL framework, covering service request management, incident management, and knowledge base creation with automation and reporting. Offered with flexible investment tiers for team size.
• ESM Foundations Enterprise Service Management solution for non-IT teams (Marketing, Operations, Finance, HR) with customized service requests, dedicated service catalogs, and basic reporting dashboards built on the Atlassian platform.
• Organizational Streamlining Consulting services to remove organizational silos and enable faster time to market, including Value Stream Identification, Agile Team Assessment, Value Stream Consulting, Atlassian Ecosystem Tooling Assessment, Team and Program Coaching (SAFe), ITIL Consulting, and Custom Atlassian Training.
• Business-Aligned Technical Modernization Cloud modernization and technical transformation consulting covering AWS Well-Architected Review, Solution Architecture Assessment, FinOps Services, App Modernization, Cloud Best Practices Consulting, and Cloud Adoption and Migration to AWS.
• Data-Driven Solutions Data and AI consulting as an AWS Data-Driven Everything (D2E) Certified Partner, covering AI, Machine Learning, and Generative AI solutions. Services include transitioning POCs to production, unstructured data insights, image and video recognition, and deepfake detection.
• Product Solutions Product strategy and development consulting including Product Discovery Workshop (4-week Design Thinking framework), Product Development execution, and Product Management Consulting. Focused on helping organizations build market-fit products with a business-first approach.
• Extended Teams On-demand professional staffing service providing dedicated squads (developers, architects, QA specialists) and named resource extensions that integrate with client teams. Professionals operate under client direction with AI-enhanced processes enabling 55% faster delivery.
• DevOps Pipeline Creation DevOps consulting and implementation covering DevOps Assessment, DevOps Strategic Consulting, CI/CD Pipeline Creation, DevOps Enablement, and Managed CI/CD Support. Focused on accelerating time to market with automated pipelines and modern delivery practices.
• AI-Native Software Engineering A complete engineering delivery model embedding specialized AI agents and experienced engineers across every phase of the software lifecycle. Combines AI Consulting (readiness assessment, roadmap, governance), Intelligent Squads (AI agents plus engineers), and Solutions Powered by AI (bounded engineering problems). Uses Spec-Driven Development methodology to ensure AI executes the team's intent, targeting ~30% productivity gain and 55% faster delivery.
• Portfolio Alignment Consulting service to drive productivity and alignment in teams, helping organizations align technical work with business goals and optimize resource allocation across the portfolio using Atlassian Strategic Portfolio Management tooling.
• System of Work (Atlassian) Maximizes organizational performance by combining Atlassian tools (Jira, Confluence, etc.) with strategic management and efficient operations. Delivered by an Atlassian Platinum Solution Partner with 18+ years of experience, 350+ certified professionals, and 1500+ projects delivered.
• Cybersecurity End-to-end cybersecurity services protecting the digital ecosystem with AI and automation to ensure resilience and embed security as a business driver.

Quantifiable outcome

• 73% reduction in alerts to process
• +10 more outcomes

Named customers13 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability15 records

Feature5 records

Partnerships

Five partnerships are on record, tiered minor and core.

• SolvimmminorStrategic or Co-development Partner · 7 April 2022Cloud Computing consultancy and AWS partner in Brazil acquired by e-Core. This was e-Core's first acquisition since founding in 1999, integrating cloud management solutions into e-Core's digital transformation offerings.
• AtlassiancoreTechnology or IntegrationAtlassian Platinum Solution Partner - e-Core has been an Atlassian partner for 18+ years with highest-tier Platinum status, providing implementation, migration, and managed services for Jira, Confluence, Bitbucket, and other Atlassian tools. Specializations include Cloud Migration and ITSM.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS Advanced Tier Services Partner and AWS Generative AI Services Competency holder. Provides cloud migration, infrastructure modernization, AWS Well-Architected Reviews, and generative AI implementation services on AWS.
• Google CloudcoreTechnology or IntegrationGoogle Cloud Partner with expertise in application development and cloud infrastructure services. Supports multi-cloud strategies for enterprise clients.
• TempocoreTechnology or IntegrationTempo Platinum Partner - specialized partner for Tempo software ecosystem including Advanced Roadmaps and other Tempo tools integrated with Jira.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• CI&T: Brazilian-founded digital and technology consulting firm with enterprise AI, cloud, and software engineering services. Closely comparable to e-Core in origin, scale range, and end-to-end digital transformation + AI engineering delivery model.
• Globant: LATAM-rooted digital consulting and engineering partner with AI, cloud, and product development offerings. Comparable to e-Core across AI solutions, managed services, and Atlassian/AWS-aligned enterprise engagements, at meaningfully larger scale.
• Mphasis: IT services firm with strong cloud, AI/GenAI, and platform engineering practices, including enterprise transformation. Comparable to e-Core on cloud modernization, AI engineering, and managed services delivery.
• Persistent Systems: Global digital and engineering services provider with deep AWS, cloud, data, and AI/GenAI practices. Comparable to e-Core on AWS-centric modernization, managed services, and agentic AI delivery.
• Adaptavist: Atlassian Platinum Solution Partner providing consulting, managed services, and Atlassian Marketplace apps. Directly comparable to e-Core's Atlassian practice in JSM/ESM, cloud migration, and Atlassian-managed services.
• Thoughtworks: Global digital engineering consultancy covering cloud, AI, data, and modern software delivery. Overlaps with e-Core on AI-native software engineering, DevOps, and cloud modernization for enterprise clients.
• Slalom: US-based technology and business consulting firm with strong AWS, cloud, and data/AI practices. Comparable to e-Core in enterprise cloud transformation, data-driven solutions, and AI advisory engagements.
• Stefanini: Brazilian-founded global IT services and consulting company covering cloud, AI, and digital transformation. Comparable heritage, geographic base, and enterprise services portfolio to e-Core.

Broad incumbents

• Accenture: Global professional services incumbent offering cloud, data, AI, and managed services across industries. Overlaps with e-Core's full-stack digital consulting portfolio but at vastly greater scale and breadth, including competing for the same Atlassian/AWS enterprise deals.
• Cognizant: Global IT and digital services company with strong cloud, AI, and enterprise modernization offerings. Provides the same end-to-end digital transformation scope as e-Core (e.g., cloud, AI, DevOps, managed services) but with substantially more scale and global delivery footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/e-core-it-solutions
• Facebookfacebook.com/ecoreUSA

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about e-Core