One Roof

What One Roof does

One Roof (legal name: OneRoof) is a privately held, Thailand-based CRM consultancy headquartered in Watthana and operating since 2002. The firm self-describes as "The Leading CRM Consultancy" and delivers six practice areas: strategic consulting, creative design, database management, software development, multi-channel communication, and call center services. Its website (.co.th) lists six dedicated service pages plus About Us and Contact pages, but substantive product or capability descriptions are not present in the scraped content.

The company's underlying technology posture is conventional services-led: CRM strategy and implementation, database administration, custom software development, and multi-channel (likely SMS, email, voice, web) communications, supplemented by inbound/outbound call center operations. There is no evidence of proprietary platforms, patents, trademarks, certifications, or named integrations in the source data; ai_modalities, integrations, and product launch fields are all empty. The headcount band of 51-100 employees is consistent with a mid-sized regional consultancy rather than a product company.

The business model is professional services: revenue is generated through CRM consulting engagements, software development projects, and call center service contracts. No pricing models, public fee schedules, customer segments, named clients, case studies, marketing channels, distribution channels, awards, or partnership agreements are documented. Geographic scope is stated as Southeast Asia. No funding rounds, M&A activity, parent company, subsidiaries, management team, or ownership structure is evidenced, and revenue figures are not disclosed.

Name

One Roof

Legal name

OneRoof

Website

https://oneroof.co.th

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

51–100 employees

Short description

One Roof is a Thailand-based CRM consultancy founded in 2002, offering strategic consulting, creative design, database management, software development, multi-channel communication, and call center services to businesses across Southeast Asia.

Ownership category

akta.pro rank

Product category

CRM Consulting Services

NAICS

Management Consulting Services (54161), Telephone Call Centers (56142), Administrative Management and General Management Consulting Services (541611)

SIC

Services-Management Consulting Services (8742), Services-Management Services (8741)

akta.pro primary industry

Industry-Specific CRM (Vertical CRM Suites) (HDAEAFAH)

akta.pro secondary industry

Customer Success & Account Management CRM (HDAEAFAD)

Keywords

• CRM consulting services
• Customer relationship management
• Software development services
• Call center outsourcing
• Database management services

Headquarters

HQ city

Watthana

HQ country

Thailand

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Core offering

One Roof is a Thailand-based CRM consultancy founded in 2002 that provides integrated customer relationship management services to businesses. Its offering spans strategic CRM consulting, creative design, database management, custom software development, multi-channel communication integration, and outsourced call center operations.

Product overview

No product or service details available in the provided source data. The source only contains URL references to service pages (CallCenter, MultiCH, SoftwareDev, Database, Creative, Strategic) and company pages (About Us, Contact) without substantive content describing the offerings.

Differentiator

Problem solved

Functional benefit

Products and services

• Strategic CRM Consulting Strategic consulting services focused on customer relationship management planning and execution for businesses.
• Creative Design Services Creative design services supporting CRM and marketing communications initiatives for business clients.
• Database Management Database management services to help organizations organize, maintain, and leverage customer data assets.
• Software Development Custom software development services building CRM-related applications and integrations for business customers.
• Multi-Channel Communication Multi-channel communication services integrating customer outreach across multiple channels as part of CRM execution.
• Call Center Services Outsourced call center operations handling customer interactions as part of managed CRM service delivery.

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves2 records

Expansion highlights2 records

Broad incumbents

• Teleperformance: World's largest call center/BPO provider with significant Asia-Pacific presence. Comparable to OneRoof in the contact center leg of its business; broader and more global.
• Concentrix: Global customer experience and CRM services giant offering call center, consulting, and multi-channel communication. Highly comparable to OneRoof's combined CRM consultancy + call center offering, but at massive scale and with global reach.
• Accenture: Global consulting leader with deep CRM (Salesforce, Microsoft) implementation, strategy, and managed services practices. Competes for the same strategic CRM consulting engagements OneRoof targets.
• Deloitte Digital: Large consulting practice combining CRM implementation, creative, and technology services. Overlaps OneRoof's CRM strategy + creative + software development bundle.
• Infosys BPM: BPM arm of Infosys providing CRM consulting, customer service BPO, and application management. Comparable across OneRoof's strategy, software dev, and call center services.

Direct peers

• StarTek: CX solutions provider with significant Asia-Pacific (including Thailand/Philippines) call center operations. Closely mirrors OneRoof's call center leg and increasingly its digital/CRM consulting practice.
• WNS Holdings: Business process management company with call center, CRM analytics, and consulting services, including a strong Southeast Asian footprint. Closely comparable operating model and service mix.
• TTEC (TeleTech): CX and CRM services firm combining consulting, technology, and managed customer operations with Asia delivery. Directly overlaps OneRoof's CRM consultancy + multi-channel + call center stack.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about One Roof