Vertical Solutions, Inc

What Vertical Solutions, Inc does

Vertical Solutions, Inc. (VSI) is a privately held, founder-owned enterprise software company founded in 1987 and headquartered in Cincinnati, Ohio. It develops and supports cloud-first Field Service Management (VServiceManagement) and Contact Center CRM (VContactCenter) applications built on its proprietary Vertical Services Platform (VSP), a PaaS featuring an event-driven architecture, drag-and-drop BPM engine, and multi-tiered entitlement management. The company's product portfolio also includes the patented Actionable IoT "Squirrel" technology for bridging sensor data into automated service workflows, along with supporting modules (FieldCom mobility, VScheduler 2.0, MyServicePortal, VSP Broker). VSI serves enterprise customers across manufacturing, residential/commercial services, contact centers/BPOs, ITSM, power generation, and medical device verticals, with disclosed logos including ACCO Brands, MC Machinery Systems (Mitsubishi Corporation), Power Pro-Tech, and Driessen Culligan.

VSI monetizes through subscription SaaS licenses alongside on-premise and private cloud perpetual licenses, supplemented by a Professional Services Organization that delivers consulting, integration, training, and 24/7/365 support using a phased "In, Up, Evolve" methodology. The company sells primarily via direct enterprise sales with a quote-based pricing model, supplemented by a VIP Partner Program for consultancies and BPOs, and distributes through the Oracle NetSuite marketplace (Built for NetSuite verified) and Microsoft Dynamics ecosystem (CfMD-certified). It holds 25+ years of domain expertise in post-sales service, has been recognized in Gartner's Magic Quadrant for FSM for six consecutive years (through 2015), and has appeared on the Constellation Research ShortList for Field Service Management ten times, most recently in Q1 2025.

The company is led by founder/CEO Ronald W. Wegmann, Sr. and EVP Kris Brannock, with a Sr. VP responsible for AI and platform development, and an advisory board that includes former Microsoft Dynamics ERP R&D leadership. Operating geographies span North America with global delivery via partners; the company has no disclosed outside funding, subsidiaries, or M&A activity.

Name

Vertical Solutions, Inc

Legal name

Vertical Solutions, Inc.

Website

https://vertsol.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

Vertical Solutions, Inc. (VSI) is a Cincinnati-based, founder-owned enterprise software company providing cloud-first Field Service Management (VServiceManagement) and Contact Center CRM (VContactCenter) solutions, built on its proprietary Vertical Services Platform and patented Actionable IoT technology for manufacturing, service, and regulated-industry customers.

Ownership category

akta.pro rank

Product category

Field Service Management Software

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

akta.pro secondary industry

Industrial Edge Control & IIoT Gateways (Edge PLCs, Data Acquisition, MQTT/OPC UA) (IMAGABAI)

Keywords

• Field service management software
• Contact center CRM
• Warranty entitlement management
• Cloud service platform
• Post-sales service automation

Headquarters

HQ city

Cincinnati

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS/Subscription Licenses: VSI's primary products VServiceManagement and VContactCenter are offered as cloud/SaaS solutions on a subscription basis. Software upgrades are automatic, hosted on VSI's servers, with customers paying on a subscription basis vs. purchasing on-premise licenses. Solutions also available for private cloud or on-premise deployment, implying enterprise license structures.
2. Professional Services: Full-service consulting, deployment, integration, education/training, and 24/7/365 global technical support. Includes project management, implementation services, development & co-development services, and training for administrators, end users, and developers. Phased 'In, Up, and Evolve' methodology to deliver ROI quickly.
3. On-Premise / Private Cloud Licenses: Solutions available for all environments – on-premise, via private cloud, or SaaS/public cloud. Heavily regulated environments or complex service needs can deploy via private cloud, implying one-time or perpetual license revenue alongside maintenance.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Vertical Solutions, Inc. (VSI) develops and sells cloud-first field service management and contact center CRM software for complex post-sales service environments. Its core offerings are VServiceManagement (field service management with warranty and entitlement management, dispatch, scheduling, mobile workforce, and ERP integration) and VContactCenter (multi-channel, multi-tenant contact center CRM with workflow engine and CTI integration), built on its proprietary Vertical Services Platform (VSP) PaaS and the patented Actionable IoT 'Squirrel' technology.

Product overview

Vertical Solutions, Inc. (VSI) offers a cloud-first platform-plus-modules architecture centered on the Vertical Services Platform (VSP) PaaS. The core product portfolio consists of VServiceManagement for field service management and VContactCenter for contact center CRM, both built on the VSP platform. The Actionable IoT "Squirrel"! platform provides IoT/IIoT capabilities using patented event-driven architecture. Supporting modules include FieldCom for field mobility, VScheduler 2.0 for advanced dispatch/scheduling, MyServicePortal for customer/vendor self-service, and VSP Broker for email automation. Solutions are available as SaaS, private cloud, or on-premise deployments with modular, configurable components.

Differentiator

Problem solved

Functional benefit

Brands

• Actionable IoT: Patented IoT technology solution for actionable insights from connected devices and sensors. Website available at www.Actionable-IoT.com.
• VServiceManagement
• VContactCenter
• Vertical Services Platform
• VSP Broker
• MyServicePortal
• VScheduler 2.0
• FieldCom

Products and services

• VServiceManagement Cloud-first field service management solution combining warranty and entitlement management controls with field operations management for complex post-sales service environments. Includes dispatch, scheduling, mobile workforce, inventory management, and ERP integration capabilities.
• VContactCenter Cloud-first CRM solution for multichannel, multi-client contact centers. Optimizes customer relationships with agent guidance, CTI integration, customizable business process workflows, knowledge management, and back-end operations management.
• Actionable IoT "Squirrel"

Quantifiable outcome

• Operational productivity increased 20%+ (North American Generator Repair Company)
• +6 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Oracle NetSuitecoreTechnology or Integration · 4 May 2021VSI achieved 'Built for NetSuite' verification, linking its post-sales service solutions (VServiceManagement, VContactCenter) with the Oracle NetSuite platform. This enables companies to create a single front-to-back-office solution combining ERP and post-sales service operations. VSI is part of the SuiteCloud Developer Network (SDN) and its solutions meet NetSuite standards for integration, providing NetSuite customers with confidence that VSI applications are built to verified standards.
• MicrosoftcoreTechnology or Integration · 13 June 2017VSI has partnered with Microsoft since 2013. VServiceManagement is certified for Microsoft Dynamics AX (Certified for Microsoft Dynamics / CfMD status). The solution is also compatible with Microsoft Azure cloud platform. This partnership provides an end-to-end Microsoft Dynamics solution for post-sales service operations. VSI was also a finalist for the 2015 Microsoft Dynamics Regional ISV of the Year.
• Constellation ResearchcoreOthersVSI maintains a close relationship with Constellation Research, receiving 10 consecutive ShortList recognitions for Field Service Management (2018, 2021, 2022, 2024/2025). Constellation Research CEO Ray Wang has publicly praised VSI's patent and platform capabilities. VSI participates in Constellation briefings and its customers are referenced in Constellation research.
• GartnercoreOthersVSI has been positioned in Gartner's Magic Quadrant for Field Service Management for six consecutive years (as of 2015), and also appeared in Gartner's Magic Quadrant for the CRM Customer Engagement Center. VSI received the Gartner Research Innovator Award. VSI appears in Gartner research and briefings as a niche player in FSM.
• The Service CouncilminorOthersVSI is a member of The Service Council, which benchmarks thousands of leading service organizations. The Service Council CEO John Carroll has publicly stated that VSI customers commonly achieve best-in-class performance and that VSI provides a best-in-class solution for organizations delivering exceptional customer experiences.
• Hal Howard (JHH Executive Consulting)minorStrategic or Co-development PartnerHal Howard serves on VSI's Advisory Board. He is former Corporate Vice President for Microsoft Dynamics ERP R&D, responsible for leading R&D for Dynamics AX, GP, SL, and NAV. He holds eight patents for various technologies and specializes in strategic planning, M&A assistance, and advisory services for PE, VC, startups, and enterprise IT.
• Amitay Korn (All Rights)minorStrategic or Co-development PartnerAmitay Korn serves on VSI's Advisory Board. He led technology innovation teams for over 30 years and was an early entrant into multi-tenant, web-based ITSM and CRM software markets. Until 2016 he served at Hewlett-Packard as Distinguished Technologist and Chief Functional Architect. He launched Tefensoft Inc., an early SaaS ITSM software acquired by Mercury Interactive in 2006.
• VIP Partner Program Members (Consultancies, BPOs, Technology Companies)coreChannel Partner/ Reseller/ DistributorVSI's VIP Partner Program ('Vertical's Important People') extends VSI's software and service offerings through consultancies, call center outsourcers, and technology companies. The program provides business development benefits to help partners increase their portfolio of solutions and bottom line. The program evolved from VSI's user group into a consortium of relationships.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• ServiceNow Field Service Management: ServiceNow's FSM module extends its workflow and ITSM platform into field operations. Competes with VSI on workflow-driven service management for enterprise customers already invested in ServiceNow.
• IFS: IFS provides ERP and FSM software for asset-intensive industries including aerospace, manufacturing, and energy. Its service management module competes with VSI in asset-centric, complex service environments.
• Microsoft Dynamics 365 Field Service: Microsoft's bundled FSM solution within Dynamics 365 competes with VSI on integration with Dynamics AX/ERP. VSI's Certified for Microsoft Dynamics status positions it as complementary, but Microsoft directly competes in adjacent FSM scenarios.
• ClickSoftware (Salesforce Field Service): ClickSoftware, acquired by Salesforce, powers Salesforce Field Service—a scheduling and FSM solution integrated with the broader Salesforce platform. It competes with VSI's dispatch, scheduling, and mobility capabilities but as part of a much larger CRM ecosystem.
• Oracle Field Service (formerly TOA Technologies): Oracle's Field Service Cloud offers mobile workforce management and scheduling integrated with Oracle CX and ERP. Competes with VSI on routing, dispatch, and entitlement management for enterprise customers.
• SAP Field Service Management: SAP's FSM solution (built on the acquired Coresystems platform) targets similar manufacturing and service customers as VSI, integrated with SAP ERP. Competes with VSI's entitlement management and warranty recovery capabilities.

Emerging players

• Zinier: Zinier offers AI-driven field service automation for enterprise service organizations, particularly in telecom and utilities. Overlaps with VSI's IoT and event-driven automation capabilities.
• FieldAware: FieldAware provides cloud-based FSM software targeting smaller field service organizations. Overlaps with VSI's residential/commercial servicer segment at a smaller scale.

Direct peers

• ServiceMax (a PTC business): ServiceMax offers asset-centric field service management software purpose-built for complex equipment service operations, directly competing with VSI's VServiceManagement in manufacturing, medical devices, and industrial verticals.
• Trimble Field Service Management: Trimble's FSM offering targets similar mid-to-large field service operations with dispatch, routing, and mobile workforce capabilities. Direct overlap with VSI's residential and commercial servicer segment.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/vertsol
• Facebookfacebook.com/Vertical-Solutions-I

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vertical Solutions, Inc