Just Com

What Just Com does

Just Com is a Hamburg-based device repair services company founded in 2009, operating 10 physical branches across the Hamburg metropolitan area plus a location in Norderstedt, and supported by more than 40 certified technicians. The company serves individual consumers, B2B corporate accounts and partner-program members with repair services spanning smartphones (iPhone, Samsung, Huawei, Google Pixel, Xiaomi, OnePlus, Sony, Motorola, LG), tablets (iPad, Samsung Galaxy Tab, Acer, Asus, Google), notebooks (MacBook, Windows, Surface), desktop PCs and iMacs, Apple Watch, gaming consoles (PlayStation 5/4, Xbox Series X/S, Nintendo Switch) and iPods. Repairs are delivered through walk-in retail at storefronts, a courier pickup and return service within Hamburg from €19, and a nationwide mail-in repair platform via justcom-shop.de with free insured return shipping; over 400,000 devices have been repaired since founding, and standard repairs are typically completed in 60–90 minutes with 30-minute iPhone display repairs at flagship locations.

Underlying technology consists of industry-standard diagnostic and micro-soldering tooling supported by NSYS Group repair workflow software; two-tier display replacement (Standard and Premium) is offered on iPhones with a 6-month warranty, and the company performs chip-level repairs including GPU/chip replacement, touch IC, Tristar/U2 IC, baseband IC and NAND work. Revenue is generated through transaction-based repair fees (€19 courier service up to €399 for 256GB storage extension on iPhone 8 Plus), refurbished device resale under the An- und Verkauf program, and a B2B corporate program with preferential pricing, priority handling, invoice-based payment and free complaint handling. The company is privately held with no disclosed funding rounds or external investment, and partnerships with Wertgarantie (TÜV-certified insurance claim processing), HaspaJoker (10% discount program) and easyCredit (installment financing) extend customer reach and payment flexibility.

Name

Just Com

Legal name

Justcom

Website

https://justcom.de

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Just Com is a Hamburg-based device repair company founded in 2009, operating 10 retail branches with 40+ certified technicians. It repairs smartphones, tablets, notebooks, PCs, and gaming consoles for consumers and B2B clients, and operates a nationwide mail-in repair platform.

Ownership category

akta.pro rank

Product category

Electronics Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112), Personal and Household Goods Repair and Maintenance (8114)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty) (CRACALAI)

akta.pro secondary industries

Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA), Refurbished, Used & Recommerce Smartphones (CRACALAG)

Keywords

• Smartphone repair services
• Electronics device repair
• Refurbished device sales
• Mobile device diagnostics
• B2B corporate repairs

Headquarters

HQ city

Hamburg

HQ country

Germany

HQ region

Europe

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Device Repair Services: One-time transaction-based repair services for smartphones, tablets, notebooks, PCs, and game consoles. Services include screen replacement, battery replacement, component repairs, and diagnostics.
2. Refurbished Device Sales: Sale of refurbished and tested smartphones. Business model focused on sustainability and cost savings for consumers.
3. B2B Corporate Services: Dedicated business customer services with preferential pricing, priority repairs, direct contacts, invoice payment options, and free complaint handling.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Just Com operates a multi-location electronics repair service in Hamburg, Germany, with 10 physical branches and a nationwide online mail-in workshop. Core services include in-store and mail-in repair of smartphones (iPhone, Samsung, Huawei, Google, Xiaomi, OnePlus, Sony, Motorola, LG), tablets, notebooks, MacBooks, desktop PCs/iMacs, Apple Watch, gaming consoles, and iPods, with a buyback and resale program for refurbished smartphones. Supporting services include data recovery, virus removal, hardware upgrades, software installation, and a dedicated B2B corporate repair program.

Product overview

Just Com operates a multi-location device repair and resale platform in Hamburg, Germany, with 10 physical branches and a nationwide online workshop. The core offering consists of physical repair services for smartphones (iPhone, Samsung, Huawei, Google, Xiaomi, OnePlus, Sony, Motorola, LG), tablets (iPad, Samsung Galaxy Tab, Acer, Asus, Google), notebooks (MacBook, Windows/Linux laptops), desktop PCs and iMacs, smartwatches (Apple Watch), gaming consoles (PlayStation, Xbox, Nintendo Switch), and iPods. These services are delivered through in-store repairs (often completed in 60–90 minutes), a courier pickup/delivery service within Hamburg (from €19), and a nationwide mail-in repair platform via justcom-shop.de. The product portfolio also includes a device buyback and resale program for refurbished smartphones, B2B business customer accounts with priority service and invoicing, and specialized chip-level soldering repairs for logic board components. Supporting services include data recovery, virus removal, device upgrades/optimization, software installation, and consultation/training. Over 40 certified technicians support the operations, which were founded in 2009 and have served more than 400,000 devices.

Differentiator

Problem solved

Functional benefit

Products and services

• Smartphone & iPhone Reparatur In-store and mail-in repair service for Apple iPhone and Android smartphones (Samsung, Huawei, Google Pixel, Xiaomi, OnePlus, Sony, Motorola, LG, Honor). Covers display replacement, battery swap, camera repair, water damage diagnostics, chip-level repairs, and component-level soldering.
• Tablet & iPad Reparatur Repair service for Apple iPad and Android tablets (Samsung Galaxy Tab, Acer, Asus, Google). Services include display replacement, battery swap, chassis repair, home button, charging port, and LCD repairs.
• Notebook & MacBook Reparatur Repair service for Apple MacBook and Windows/Linux notebooks, including display replacement, battery swap, keyboard replacement, chassis cleaning, installation, upgrades, data recovery, and logic board chip-level repairs.
• PC & iMac Reparatur Repair service for Apple iMac and Windows PCs, covering display replacement, port repairs, screen issues, software problems, installation, maintenance, system upgrades, optimization, security checks, virus removal, and diagnostic analysis.
• Apple Watch Reparatur Repair service for Apple Watch models including Series 2, 3, and 4, covering display, battery, and other component issues.
• Spielkonsolen Reparatur (PlayStation, Xbox, Nintendo Switch) Repair service for gaming consoles including PlayStation 5, PlayStation 4 Pro, PlayStation 4, Xbox Series X, Xbox Series S, Nintendo Switch, and Nintendo Switch Lite.
• An- und Verkauf (Refurbished Device Sales) Sale of refurbished and tested smartphones. Customers can also sell their used devices to Just Com. Devices are checked for quality and sold at competitive prices.
• Hol- und Bringservice (Courier Service) Courier pickup and delivery service within Hamburg (10 km radius from Hamburg Hauptbahnhof). Devices are collected from the customer, taken to the workshop for repair, and returned. Priced from €19 within Hamburg.
• Online-Werkstatt (Nationwide Mail-In Repair) Nationwide mail-in repair service via justcom-shop.de. Customers select and book repairs online, mail their device as an insured package, Just Com performs the repair and returns the device free of charge.
• B2B / Geschäftskunden Business customer program offering discounted repair rates, priority service, express repair options, direct contacts, invoice-based payment, and free complaint handling. Targeted at companies with fleet device management needs.
• Display-Reparatur (Standard & Premium) iPhone display replacement offered in two tiers: Standard (high-quality display matching original specs with 6-month warranty) and Premium (brighter, more color-accurate display matching Apple's original with 6-month warranty). Display repairs completed in 60 minutes in-store.
• Spezial Reparaturen (MacBook Grafikchip, Chip-Level) Specialized micro-soldering and chip-level repairs for MacBook and iMac logic boards, including GPU/chip replacement, touch IC, Tristar/U2 IC, Baseband IC, power management IC, and NAND repairs. Performed by certified technicians.
• Datenrettung & Datensicherung Data recovery and backup services for devices that fail to boot or have damaged storage. Includes water damage diagnostics, chip-level NAND repairs, and secure data migration.
• Virenentfernung & Sicherheit Virus and malware removal service for PCs, notebooks, and smartphones, including security checks and protective software installation.
• Aufrüstung & Optimierung Device upgrade and optimization service including SSD installation, RAM upgrades, and performance tuning for notebooks and PCs.

Quantifiable outcome

• 90-minute repair time for most devices
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature2 records

Partnerships

Four partnerships are on record, tiered core and minor.

• WertgarantiecoreOthersInsurance partner for device protection. Justcom processes insurance claims for customers with Wertgarantie coverage. Customers bring their device and insurance contract, and Justcom handles the claims process directly with the insurer. TÜV certification shown on website.
• HaspaJokercoreGTM or Marketing PartnerHamburg Savings Bank (Haspa) customer benefit program. HaspaJoker members receive 10% discount on all repairs and services. HaspaJoker Premium members can insure up to two devices with €25 deductible for damage repairs at Justcom locations.
• easyCreditminorGTM or Marketing PartnerFinancing partner offering installment payment options for repairs and services.
• NSYS GroupcoreTechnology or IntegrationProfessional diagnostic software provider used by Justcom for device analysis and repair workflow management.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Apple Authorized Service Providers: Apple's certified third-party repair network handling in-warranty and out-of-warranty Apple device service across Germany. Directly competes with Justcom's iPhone/MacBook repairs but operates under Apple-mandated parts, pricing, and process standards.
• MediaMarkt Saturn: Germany's largest consumer electronics big-box retailer with in-store repair counters and nationwide footprint. Overlaps with Justcom on consumer device repair, but as part of a much broader electronics retail portfolio rather than a dedicated repair specialist.

Direct peers

• uBreakiFix (Asurion): Largest US-based smartphone, tablet, and computer repair franchise network owned by Asurion. Closest global analog to Justcom in walk-in retail repair model, brand partnerships, and corporate/B2B fleet services.
• Phone Klinik: German smartphone and tablet repair chain with multiple walk-in stores offering same-day screen and battery replacements. Directly comparable to Justcom as a multi-location German consumer electronics repair specialist.
• iSmash: UK-based chain of walk-in smartphone and tablet repair shops with same-day service model and B2B corporate offerings. Comparable in operating model (walk-in, fast turnaround, multi-city footprint) and category to Justcom.
• Reparo Phone & Tablet Repair: UK walk-in smartphone repair chain focused on same-day screen and battery replacements. Similar to Justcom in operational simplicity, walk-in front-of-store model, and Apple/Android coverage.

Emerging players

• Swappie: European refurbished iPhone retailer with buyback and resale model. Comparable to Justcom's refurbished smartphone stream and provides European price benchmarks for used iPhone resale economics.
• Back Market: European refurbished electronics marketplace connecting buyers with certified refurbishers. Comparable to Justcom's refurbished smartphone resale stream but operates at marketplace scale rather than single-city retail.

Others

• Wertgarantie: German device insurance provider for which Justcom is a TÜV-certified repair partner. An ecosystem participant — not a competitor — that routes insured claims through Justcom's workshop and represents a meaningful share of demand.

Regional players

• reBuy: German recommerce company buying and reselling used consumer electronics including smartphones. Comparable to Justcom's An- und Verkauf (buyback/resale) line but operates at national online scale rather than Hamburg retail.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/justcom-ohg

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Just Com