What MYCOM OSI does

Mycom (formerly MYCOM OSI) is a London-headquartered software vendor that provides AI, Data, and Automation-based service assurance solutions to Tier-1 communications service providers (CSPs) globally. Founded in 1997 and operating as a wholly-owned subsidiary of Amdocs since the May 2022 acquisition for $188 million, the company reports serving 7 of the 10 largest telco groups worldwide, with customer reach across more than 2 billion subscribers. Its product portfolio addresses network performance, fault management, service experience assurance, and autonomous network operations for 4G/5G mobile and FTTx fixed broadband environments, and is trusted by operators including Deutsche Telekom, T-Mobile, stc, Telefonica, Verizon, Vodafone, Globe Telecom, Orange Belgium, and Telenor Sweden.

The technical platform is built on Codap, a proprietary Cognitive Data Analytics Platform that fuses multi-sourced network, service, customer, and business data with ontology/semantics, topology, and policy context, and streams real-time telemetry at sub-minute (30-second) granularity. On top of Codap, Mycom layers a portfolio of applications including PrOptima (performance management), NetExpert (fault management), AInsights (predictive maintenance for 5G and FTTx), GenAie (generative and agentic AI NOC Copilot), AIpulse (AI-driven executive dashboards), Data Fabric, MycomEye (mobile GenAI app), AutoExpert, and SLA Guardian (co-developed with LatenceTech). The applications are offered both as on-premises licenses and as cloud-native SaaS through the Assurance Cloud Service on AWS, including AWS Graviton and Amazon EKS support, with AWS Marketplace as a procurement channel.

The company generates revenue through multi-year SaaS subscriptions, on-premises software licenses with bundled support and maintenance, professional services (implementation, integration, training across e-learning, on-the-job, and live formats), and managed services with 8x5 and 24x7 options. Pricing is not publicly disclosed and is quoted per engagement following discovery. Distribution is primarily direct enterprise field sales across EMEA, Asia Pacific, and the Americas, led by a CRO, supplemented by channel partnerships (e.g., Ibis Solutions for Europe and Africa), strategic technology collaborations (Mavenir, Groundhog Technologies, LatenceTech), AWS Marketplace listings, and event-led demand generation at MWC Barcelona, TM Forum DTW Ignite, and FutureNet events. Headcount is 501-1,000 employees across offices in London, Paris (Puteaux), Dubai, Gurugram (R&D), Singapore, and Elk Grove, Sacramento.

Name

MYCOM OSI

Legal name

Objective Systems Integrators, Inc.

Website

https://mycom-osi.com

Company type

Private

Founded year

1997

Operating status

Acquired

Headcount range

501–1,000 employees

Short description

Mycom (formerly MYCOM OSI) provides AI, Data, and Automation-based service assurance software for Tier-1 communications service providers, covering network performance, fault management, and autonomous operations for 4G/5G and FTTx networks. Since 2022 it has operated as a wholly-owned Amdocs subsidiary serving 7 of the 10 largest global telco groups.

Ownership category

akta.pro rank

Product category

Telecom Service Assurance Software

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Other Communications Equipment Manufacturing (334290)

SIC

Services-Computer Integrated Systems Design (7373), Telephone Communications (No Radiotelephone) (4813), Computer Communications Equipment (3576)

akta.pro primary industry

IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH)

akta.pro secondary industries

IT Service Management (ITSM) Platforms (HDAEALAA), Application Maintenance & Support (AMS) (BPAEAFAC), Edge-Integrated Private Connectivity (MEC + Private 5G/Wi‑Fi) (HDAIAGAE)

Keywords

• Telecom service assurance
• Network performance management
• OSS BSS software
• AI-driven analytics
• CSP automation

Headquarters

HQ city

Slough

HQ country

United Kingdom

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS / Subscription Licensing: Mycom offers its Experience Assurance and Analytics (EAA) suite as a cloud-native SaaS platform called Assurance Cloud Service. Customers subscribe on a multi-year contract basis, gaining access to the full portfolio of applications including PrOptima, NetExpert, AInsights, GenAie, AIpulse, Data Fabric, and MycomEye. The SaaS model provides operational agility, automatic updates, and evergreen patch management.
2. On-Premises Software Licenses: Mycom also licenses its assurance applications (PrOptima, NetExpert, ProAssure, etc.) as on-premises deployments for CSPs that prefer to run assurance in their own data centers or private cloud environments. Licenses are sold on a multi-year contractual basis with support and maintenance services bundled.
3. Professional Services & Training: Mycom offers professional services including implementation, system integration, configuration, and training. Training services include face-to-face workshops, remote live training, on-the-job training, and e-learning via an LMS. These services support adoption across new users, power users, and system administrators.
4. Managed Services: Mycom provides extended application monitoring and managed services as part of its support offerings, with 8x5 and 24x7 service options. These include customer SaaS portal access with usage trends, advisory information, availability information, and user documentation.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

MYCOM OSI provides service assurance and network performance management software for Communications Service Providers (CSPs). Its platform delivers real-time monitoring, fault management, performance analytics, and customer experience assurance across physical, virtual, and cloud network domains. The portfolio is augmented by AI/ML-driven insights, predictive analytics, and automation capabilities targeted at tier-1 telecom operators modernizing for 5G and cloud-native architectures.

Product overview

MYCOM OSI (now operating as Mycom) is a global leader in AI, Data, and Automation solutions for Communications Service Providers (CSPs). The company's offering is a comprehensive portfolio of applications and solutions built on a cloud-native SaaS platform. The core products include: (1) Codap - the Cognitive Data Analytics Platform serving as the data foundation; (2) AIpulse - AI-powered executive dashboarding; (3) AInsights - predictive maintenance for 5G/FTTx networks; (4) GenAie - generative and agentic AI for network operations; (5) PrOptima - performance management; (6) NetExpert - fault management; (7) MycomEye - mobile app with GenAI; (8) Data Fabric - data streaming for analytics; and (9) SLA Guardian - SLA governance. These applications address network assurance, service experience assurance, and autonomous networks across mobile (4G/5G), fixed broadband (FTTx), Open RAN, and enterprise networks. The company was acquired by Amdocs in May 2022 for $188 million and serves 7 of the 10 largest telco groups with 2 billion+ subscribers.

Differentiator

Problem solved

Functional benefit

Brands

• GenAie: Generative and Agentic AI application enabling CSPs to talk to their network for optimization and remediation.
• AIpulse
• AInsights
• MycomEye
• PrOptima
• NetExpert
• Data Fabric
• Assurance Cloud Service
• Codap
• SLA Guardian
• EAA Suite
• ProAssure

Products and services

• PrOptima MYCOM OSI's flagship service assurance platform providing real-time network and service performance monitoring, fault management, and analytics for telecom operators.
• NetExpert Fault management and alarm handling platform for telecom network operations, supporting process automation and event correlation.
• Codap Cloud-native data fabric platform for ingesting, correlating, and analyzing large-scale telco operational data across hybrid environments.
• AIpulse AI/ML-driven analytics engine for predictive network and service assurance, enabling anomaly detection and trend analysis.
• AInsights Predictive analytics and insights module that delivers actionable intelligence from network and customer experience data.
• GenAie Generative AI assistant for telecom operations, enabling natural-language interaction with network data and accelerating operator workflows.
• MycomEye Visualization and dashboarding layer providing real-time views of network, service, and customer experience KPIs.
• Assurance Cloud Service Cloud-delivered (SaaS) version of the MYCOM OSI assurance platform, providing subscription-based access to service assurance capabilities without on-premise deployment.
• SLA Guardian Dedicated SLA monitoring and customer experience assurance product for B2B and enterprise service contracts.
• AutoExpert Closed-loop automation engine for self-healing networks, executing automated remediation actions based on detected events and policies.

Quantifiable outcome

• 100% reduction in problem handling time
• +6 more outcomes

Named customers11 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability11 records

Partnerships

Five partnerships are on record, tiered core and flagship.

• Ibis SolutionscoreImplementation/ SI/ Consulting Partner · 4 March 2026Mycom and Ibis Solutions announced a strategic partnership to implement Mycom's Network Assurance and Service Experience Assurance applications. The partnership supports Mycom's continued expansion across Europe while enabling CSPs in the region to enhance operational performance and customer experience. Ibis Solutions is a Europe-based software developer and system integrator with established presence in Southeast Europe and expansion plans across Central Asia and Africa.
• LatenceTechflagshipTechnology or Integration · 3 March 2026Mycom collaborated with Canada-based LatenceTech to introduce SLA Guardian, a solution for validating and managing SLA commitments for CSP enterprise customers. The solution combines active assurance, real-world application simulation, and infrastructure telemetry. LatenceTech provides AI-driven monitoring, prediction, and recommendation capabilities focused on stable low latency and high reliability across 5G/4G/LTE, Wi-Fi, satellite and SD-WAN environments. This was launched at MWC Barcelona 2026.
• MavenirflagshipStrategic or Co-development Partner · 2 March 2026Mycom and Mavenir announced a strategic collaboration at Mobile World Congress 2026 to jointly develop Agentic AI use cases for 4G/5G networks. The partnership offers Agent-to-Agent (A2A) integration between Mycom's GenAie NOC Copilot and Mavenir's Core Domain Intent Agent and NF AI agents. This integration enables autonomous and semi-autonomous detection, diagnosis, and remediation of network degradations, accelerating the transition to TM Forum Autonomous Network Levels 4 and 5.
• Groundhog TechnologiesflagshipStrategic or Co-development Partner · 15 January 2026Mycom and Groundhog Technologies partnered to deliver one of the first agent-to-agent integrations in telecom OSS/BSS, leveraging complementary Agentic AI architectures. The joint solution delivers AI-driven geolocation for detecting and remediating assurance issues, re-prioritization of network/service faults based on critical customer issues, and proactive resolution of customer issues in specific network locations. This partnership sets the foundation for broader external agent integration across the OSS/BSS ecosystem.
• stcflagshipStrategic or Co-development Partner · 1 April 2025Mycom and stc (Saudi Telecom Company) have a multi-year strategic collaboration on AI-driven assurance. During Hajj 2025, the partnership delivered AI predictions of international roaming service anomalies for approximately 1 million inbound and outbound roamers. Mycom's AInsights elevated stc's Service Assurance to an efficient and accurate predictive operations system. The partnership has generated multiple industry awards including Leading Lights 2025 and Pipeline Innovation Awards 2025.

Scale indicators7 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Amdocs: Mycom's parent company and a major OSS/BSS vendor serving CSPs globally. Overlaps with Mycom in service assurance within its broader BSS portfolio and provides cross-sell and bundling opportunities.
• Ericsson: A leading global telecom vendor offering end-to-end OSS/BSS, network management, and service assurance solutions across 4G/5G. Directly competes with Mycom in CSP service assurance but operates as a much broader portfolio vendor serving RAN, core, and managed services.
• Huawei: Dominant telecom infrastructure and OSS vendor with its SmartCare service assurance suite. Targets the same Tier-1 CSPs as Mycom globally, particularly strong in APAC, MENA, and emerging markets.
• Cisco: Global networking leader whose Cisco Crosswork suite includes network assurance, automation, and analytics for CSPs. Competes with Mycom at Tier-1 telcos and brings broader routing, optical, and security portfolios.
• Nokia: Global telecom equipment and software vendor with NetGuard and AVA platforms for network assurance and analytics. Competes with Mycom in CSP service assurance and is similarly pursuing AI-driven autonomous network operations.

Direct peers

• TEOCO: Provider of analytics, assurance, and optimization solutions specifically for communications service providers. Directly competes with Mycom in network and service assurance, with comparable depth in 4G/5G analytics.
• Infovista: Telecom-focused vendor of service assurance, network planning, and optimization solutions. Competes head-to-head with Mycom in CSP performance management and assurance, particularly in EMEA.
• VIAVI Solutions: Provider of network test, monitoring, and assurance solutions across service providers and enterprise. Overlaps with Mycom in CSP performance monitoring, assurance, and 5G analytics.
• Netcracker Technology: A specialized telecom OSS/BSS vendor owned by NEC, offering digital BSS, service orchestration, and assurance. Closely comparable to Mycom in serving Tier-1 CSPs with cloud-native, AI-enabled assurance and analytics.

Emerging players

• Spirent Communications: Provider of test, assurance, and analytics solutions for networks and connected devices. Comparable to Mycom in 5G and service assurance use cases, with growing overlap in CSP analytics and SLA validation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/mycomosi
• YouTubeyoutube.com/@Mycom25
• LinkedInlinkedin.com/company/mycom-osi

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MYCOM OSI