Practice Enhancement Specialists

What Practice Enhancement Specialists does

Practice Enhancement Specialists (PES), operating under the DBA "Practice Support," is a privately held US consulting and software support firm founded in 2011 and headquartered in Alpharetta, Georgia. The company historically offered Inform & Enhance Software, an electronic medical record (EMR) and practice management platform, and provided associated live telephone (844-878-2434) and email technical support along with ScreenConnect-based remote support connectivity. Its primary customer segment is healthcare practices that use the Inform & Enhance platform.

Under a January 1, 2022 agreement, PES transitioned the maintenance and technical support function for its existing Inform & Enhance customer base to 4th Dimension EMR, Inc. (4D EMR), with the underlying software infrastructure supported by 4th Dimension Software. PES also maintains a partnership with Intellipract, which delivers Insched scheduling and PatientConnection patient engagement tooling to the customer base. The company is small (11-50 employees) and led by Co-Founder/Executive Consultant Sandy R.

PES does not publicly disclose pricing, revenue, or customer count. The business model centers on legacy software support and maintenance fees from an installed base of healthcare practices, with no disclosed new sales motion, no venture funding, and no M&A or expansion activity in the input data. The company's value proposition is the continuity of live, telephone-based technical support for an installed EMR base rather than competitive differentiation in the broader practice management market.

Name

Practice Enhancement Specialists

Website

https://pesconsultants.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Practice Enhancement Specialists (PES), operating as Practice Support, provides consulting and technical support services for its Inform & Enhance EMR/practice management software used by small healthcare practices in the United States.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

NAICS

Custom Computer Programming Services (541511), Professional, Scientific, and Technical Services (54)

SIC

Services-Computer Programming Services (7371), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro industry

PRIMARYHLALAJAL

Urgent Care + ePrescribing & Lab/Imaging Ordering Telehealth Platforms

Healthcare & Life Sciences/Telehealth Platforms/Urgent Care & On-Demand Triage Telehealth Platforms

Keywords

• Practice management software
• EMR software support
• Healthcare consulting
• Patient engagement training
• Medical practice services

Headquarters

HQ city

Milton

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Others

Core offering

Practice Enhancement Specialists (PES), also operating as Practice Support, sells and supports the Inform & Enhance Software, an electronic medical record (EMR) and practice management solution for healthcare practices. The company delivers live telephone, email, and remote technical support for existing Inform & Enhance customers, with maintenance delivered through a partnership with 4th Dimension EMR, Inc. (4D EMR) effective January 1, 2022. The firm also provides consulting and staff training programs focused on patient engagement for medical surgery practices.

Product overview

Practice Enhancement Specialists (PES) offers a single core product called Inform & Enhance Software, an electronic medical record (EMR) solution. The company provides associated technical support services including live telephone and email support, along with remote support connectivity tools. As of January 1, 2022, maintenance and technical support for PES Inform & Enhance customers is delivered through a partnership with 4th Dimension EMR, Inc. (4D EMR).

Differentiator

Problem solved

Functional benefit

Brands

• Inform & Enhance Software: Practice management software offered by Practice Enhancement Specialists

Products and services

• Inform & Enhance Software Electronic medical record (EMR) and practice management software for healthcare practices. Provides ongoing maintenance and technical support to existing customers following the January 1, 2022 agreement with 4th Dimension EMR, Inc. Built on infrastructure supported by 4th Dimension Software.
• Practice Support Services Technical support service for Inform & Enhance Software customers, including live telephone support (844-878-2434), email support ([email protected]), and remote connectivity via ScreenConnect for ongoing maintenance assistance.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• 4th Dimension EMR, Inc. (4D EMR)coreTechnology or Integration · 1 January 2022PES/Inform & Enhance Software entered into an agreement with 4th Dimension EMR, Inc. to provide ongoing maintenance and technical support to current PES Inform & Enhance customers as of January 1, 2022. 4D EMR provides the underlying software infrastructure supporting the Inform & Enhance platform.
• 4th Dimension SoftwarecoreTechnology or IntegrationInform & Enhance Software is supported by 4th Dimension Software. The company provides the core infrastructure and support ecosystem for the practice management software.

Recent moves3 records

Expansion highlights1 record

Direct peers

• Pivot Point Consulting: Healthcare IT consulting and advisory firm specializing in EHR/EMR implementations, optimization, and managed services. Similar in combining advisory consulting with technology support services for healthcare providers.
• The Chartis Group: Healthcare-focused consulting firm offering strategy, advisory, and technology services to provider organizations. Comparable to PES in the consulting dimension, particularly around practice transformation and operational improvement.
• Optimum Healthcare IT: Healthcare IT services firm providing EHR implementation, go-live support, and managed services to provider organizations. Directly comparable service portfolio to PES's EMR support and consulting offering.
• Impact Advisors: Healthcare IT consulting firm providing EHR implementation, optimization, and managed services to provider organizations. Directly comparable to PES's blended consulting/software support model serving medical practices.
• Nordic Consulting Partners: Healthcare IT consulting firm focused on EHR implementation, optimization, and advisory services for health systems. Highly comparable to PES in combining hands-on healthcare IT support with management consulting, though at a significantly larger scale.
• Alithya (formerly Avaap): Technology and management consulting firm with a healthcare vertical providing EHR implementation, integration, and analytics services. Comparable to PES in combining healthcare-focused consulting with EMR-adjacent technology services.

Broad incumbents

• NextGen Healthcare: Established ambulatory EHR and practice management vendor serving specialty practices including surgery centers. Comparable to PES's Inform & Enhance product category at a much larger scale.
• Epic Systems: Dominant EHR vendor serving large health systems and a growing share of ambulatory and specialty practices. Comparable as the structural incumbent in the EMR market where PES's legacy Inform & Enhance product competes for retention.
• Oracle Health (formerly Cerner): One of the largest EHR and healthcare technology vendors globally, serving hospitals and ambulatory practices. Comparable as a structural incumbent in the EMR market that defines the competitive landscape for legacy vendors like PES.
• athenahealth: Major cloud-based EHR, practice management, and patient engagement platform serving ambulatory practices. Comparable as an established competitor in PES's core product category (EMR/practice management/patient engagement for medical practices).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Practice Enhancement Specialists