Optimum Healthcare IT

What Optimum Healthcare IT does

Optimum Healthcare IT is a U.S.-based healthcare IT consulting firm founded in 2012 and headquartered in Jacksonville Beach, Florida, specializing in digital transformation for provider organizations. The company delivers implementation, training, go-live, managed services, and strategic advisory engagements centered on electronic health records (notably Epic), enterprise platforms (ServiceNow, Workday), cloud migration (AWS, Microsoft Azure), and connected-care initiatives. It has executed more than 400 training/go-live projects and 150+ implementation projects for a base of 285+ healthcare provider organizations.

The firm's underlying capabilities combine deep EHR-certified consulting talent with proprietary training infrastructure (the CareerPath apprenticeship program, ~300 apprentices) and platform-distributed IP such as the ServiceNow Clinician Connect application and AI-enabled offerings (a neurology AI chatbot, Knowledge Module AI, and AWS Generative AI Services Competency-validated solutions). A Costa Rica Center of Excellence provides 24/7 nearshore managed services delivery, and the firm holds elite/premier partner status across ServiceNow (Elite), AWS (Premier, Generative AI Competency), Workday, and Microsoft Azure.

Optimum generates revenue primarily through statement-of-work, project-based, and multi-year managed services contracts sold into large U.S. enterprise health systems. Customer references include Inova, Hackensack Meridian, Scripps Health, Baptist Memorial, and OU Health. Pricing is bespoke and engagement-scoped; revenue recognition is tied to milestone delivery and recurring managed services. From June 2020 the company was backed by Achieve Partners, and in May 2026 it was acquired by Infosys for up to $465 million, with the business being integrated into Infosys's healthcare services portfolio.

Name

Optimum Healthcare IT

Legal name

Optimum Healthcare IT, LLC

Website

https://optimumhit.com

Company type

Private

Founded year

2012

Operating status

Acquired

Headcount range

501–1,000 employees

Short description

Optimum Healthcare IT is a U.S. healthcare IT consulting firm founded in 2012 that delivers EHR (Epic), ServiceNow, Workday, and cloud implementation, managed services, and AI-enabled solutions to 285+ provider organizations, recently acquired by Infosys for up to $465M.

Ownership category

akta.pro rank

Product category

Healthcare IT Consulting

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Health Services (8000)

akta.pro primary industry

EHR Implementation, Optimization, Training & Managed Services (HLACAAAL)

akta.pro secondary industries

EHR Extensions, APIs, App Marketplaces & SMART-on-FHIR Apps (HLACAAAN), Enterprise Integration Engines & Interface Management (HL7 v2/X12/API) (HLACABAC), EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD), Healthcare IT & Health Informatics Staffing (BPACADAK)

Keywords

• Healthcare IT consulting
• EHR implementation services
• Digital transformation consulting
• Healthcare workforce management
• Managed services healthcare

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare IT Consulting and Digital Transformation Services: Professional services revenue from providing healthcare IT consulting, digital transformation, implementation, and managed services to healthcare provider organizations. Revenue grew from $106.6 million in FY24 to $275.9 million in FY25.
2. Staff Augmentation and Workforce Management: Providing healthcare-specific IT talent through staff augmentation, direct placement, and the CareerPath apprenticeship program.
3. Managed Services: 24/7 managed services support for EHR, ERP, and enterprise applications through the Costa Rica Center of Excellence.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Optimum Healthcare IT provides consulting, implementation, managed services, and workforce management services to healthcare provider organizations. The company specializes in EHR implementation (notably Epic), digital transformation services (ServiceNow, AWS, Azure), and healthcare IT talent acquisition through staff augmentation and the CareerPath apprenticeship program.

Product overview

Optimum Healthcare IT is a Best in KLAS healthcare digital transformation and consulting firm offering a comprehensive portfolio of services organized into three core offerings: Enterprise Application Services, Digital Transformation, and Workforce Management. Enterprise Application Services provides end-to-end support including advisory, managed services, implementation, training, and Epic Refuel optimization. Digital Transformation encompasses ServiceNow Services, Cloud Services (AWS/Azure), and Cybersecurity capabilities. Workforce Management includes staff augmentation and the Optimum CareerPath apprenticeship program. The company also operates a Costa Rica Center of Excellence for 24/7 managed services. All services are delivered by a team of over 1,600 experts serving 285+ healthcare provider organizations. Following its acquisition by Infosys, the company integrates with Infosys Topaz AI and Infosys Cobalt cloud platforms to deliver expanded AI-powered healthcare solutions.

Differentiator

Problem solved

Functional benefit

Brands

• CareerPath: An apprenticeship program that trains healthcare IT professionals and places them with client organizations. The program has deployed nearly 300 apprentices and has expanded to Canada.
• Skillmarket

Products and services

• Enterprise Application Services End-to-end application support for healthcare systems including advisory services, managed services, implementation, abstraction, training and go-live support, Epic Refuel, and ERP services. Services cover the complete lifecycle of healthcare IT systems for hospitals and health systems.
• Digital Transformation Comprehensive digital transformation services including ServiceNow Services, Cloud Services (AWS and Azure), Cybersecurity, and Technical Transformation. Focuses on modernizing healthcare organizations through AI-powered cloud and data solutions.
• Workforce Management Healthcare-specific workforce solutions including staff augmentation, direct placement, and the Optimum CareerPath apprenticeship program that trains future healthcare IT professionals.
• ServiceNow Services Healthcare-focused ServiceNow implementations and services including Clinician Connect EMR Help, Strategic Portfolio Management, HIPAA Compliance solutions, and Employee Portal implementations. Recognized as 2026 ServiceNow Partner of the Year for Healthcare Providers.
• Cloud Services Cloud migration and management services supporting Amazon Web Services and Microsoft Azure. Includes Epic on AWS implementations, Azure Virtual Desktop deployments, and cloud-first transformation strategies for healthcare organizations.
• Epic Refuel Comprehensive Epic EHR optimization program addressing technical debt, restoring standards, and preparing Epic environments for future growth through a structured Refuel roadmap.
• Optimum CareerPath Healthcare IT workforce development apprenticeship program that trains and develops apprentices for careers in healthcare IT, including partnerships with clients for placing Workday-certified and Epic-trained graduates.
• Costa Rica Center of Excellence 24/7 managed services support center for EHR, ERP, and enterprise applications, expanding Optimum's delivery footprint with round-the-clock healthcare IT support capabilities.

Quantifiable outcome

• Served 285+ healthcare provider organizations
• +3 more outcomes

Named customers17 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core, secondary, minor and major.

• EpiccoreStrategic or Co-development PartnerEpic is a major EHR platform provider. Optimum Healthcare IT provides Epic implementation, optimization, training, and go-live support services. The company has expertise in Epic modules including Beaker and offers Epic Refuel services.
• ServiceNowcoreTechnology or IntegrationOptimum Healthcare IT is an Elite ServiceNow Partner and won the 2026 ServiceNow Healthcare Partner of the Year Award - Healthcare Providers Worldwide. The company developed Clinician Connect, available in the ServiceNow Store.
• Amazon Web Services (AWS)coreTechnology or IntegrationPremier AWS Partner with AWS Generative AI Services Competency. Optimum Healthcare IT helps healthcare organizations migrate to AWS and provides cloud services including Epic on AWS implementations.
• WorkdaycoreTechnology or IntegrationWorkday Services Partner. Optimum Healthcare IT became a Workday deployment partner for Workday Contract Lifecycle Management (CLM).
• Microsoft AzuresecondaryTechnology or IntegrationPremier Microsoft Azure partner providing cloud services and migration support for healthcare organizations.
• CLEARsecondaryTechnology or IntegrationFirst healthcare IT consulting firm to integrate CLEAR for industry-leading workforce identity verification.
• Harris WilliamsminorImplementation/ SI/ Consulting PartnerInvestment bank that advised Optimum Healthcare IT on the transaction with Infosys.
• InfosysmajorStrategic or Co-development PartnerInfosys acquired Optimum Healthcare IT for up to $465 million in an all-cash deal completed in May 2026. The acquisition combines Optimum's healthcare domain expertise with Infosys' AI (Topaz) and cloud (Cobalt) platforms.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Nordic Global: Nordic Global is a direct competitor focused on healthcare IT consulting with deep Epic implementation and optimization practices, serving the same US hospital and health system customers. It is among the most directly comparable healthcare IT services firms to Optimum.
• Pivot Point Consulting: Pivot Point Consulting is a healthcare IT consulting firm providing EHR implementation, advisory, and managed services to hospitals and health systems, overlapping directly with Optimum's core service portfolio and customer base.
• Tegria: Tegria (formed from Providence St. Joseph Health's healthcare consulting assets) provides healthcare IT consulting, EHR implementation, and digital transformation services, directly comparable to Optimum's provider-focused offerings.
• CTG (Computer Task Group): CTG is a healthcare IT staffing and solutions provider with deep Epic and Cerner implementation practices, directly comparable to Optimum in staff augmentation and EHR implementation for hospital systems.

Broad incumbents

• Huron Consulting Group: Huron has a large healthcare practice delivering EHR implementation, clinical transformation, and managed services to health systems. It is a broader incumbent offering overlapping capabilities as part of a wider consulting portfolio.
• Accenture (Healthcare Practice): Accenture operates a large global healthcare consulting practice delivering EHR implementation, cloud, and digital transformation to providers and payers — a broad incumbent with overlapping capabilities to Optimum, though not specialized in healthcare IT services.
• Cognizant (Healthcare Practice): Cognizant's healthcare business offers EHR implementation, cloud migration, and managed services to providers and payers, comparable to Optimum's services but as part of a much broader IT services portfolio.
• Deloitte (Healthcare Consulting): Deloitte's healthcare consulting practice delivers EHR strategy, implementation, and digital transformation to large health systems and payers, overlapping with Optimum's offerings as part of a broader professional services portfolio.
• Guidehouse: Guidehouse provides healthcare advisory, digital transformation, and EHR-modernization services to providers and payers, comparable in target market to Optimum but with a broader consulting and managed services scope.

Emerging players

• Healthcare Triangle: Healthcare Triangle is a smaller, healthcare-focused IT services and digital transformation provider with overlapping capabilities in cloud, data, and EHR-adjacent services, intersecting Optimum's healthcare provider customer base and digital transformation offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/optimumhit
• Facebookfacebook.com/optimumhealthcareit
• LinkedInlinkedin.com/company/optimum-healthcare-it
• Instagraminstagram.com/optimum_healthcare_it
• Xx.com/optimumhit

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Optimum Healthcare IT