Pivot Point Consulting
Pivot Point Consulting is a U.S. healthcare IT consulting and managed services firm providing 24/7 IT Service Desk, EHR (Epic) implementation and optimization, analytics and AI enablement, and strategic advisory to providers, payers, life sciences and healthcare technology organizations nationwide.
- Company typePrivate
- Founded2013
- HeadquartersBellevue, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Pivot Point Consulting does
Pivot Point Consulting is a healthcare-focused IT consulting and managed services firm that serves providers, payers, life sciences organizations, and healthcare technology vendors across the United States. Its core delivery covers five integrated service lines: Managed Services (including a 24/7/365 IT Service Desk, incident management, upgrade support, and Integration-as-a-Service), Strategic Advisory (growth strategy, M&A support, business process transformation, vendor selection), Analytics & AI (enterprise analytics strategy, data governance, AI and automation readiness), Electronic Health Record (EHR) implementation and optimization with deep Epic expertise, and Enterprise Resource Planning (ERP) consulting. The firm also delivers a Patient Service Desk, Clinical Service Desk and Virtual Care/Telehealth practice, plus a Microsoft-enabled Dragon Copilot AI implementation service targeting rural hospitals through Microsoft's Rural Health Resiliency Program.
The underlying technology stack is a services platform rather than a SaaS product: a 24/7 IT Service Desk operation, Epic-certified delivery capabilities, enterprise analytics and AI readiness methodologies, and partner-integrated clinical AI (Microsoft Dragon Copilot). Service differentiators center on scale and reliability (continuous service desk operations), domain specialization (deep Epic practice leadership drawn from Epic, Nordic Consulting and BetterHealth), and integration/interoperability across EHR and ERP environments. Quantified outcomes cited include HIMSS Analytics Maturity Model progression from Stage 0 to Stage 3 in approximately two years and analytics development cycle compression from months to weeks.
Pivot Point Consulting generates revenue through three streams: (1) recurring Managed Services on multi-year contracts, (2) Strategic Advisory and project-based professional services engagements, and (3) Talent Solutions for healthcare IT staffing and placements. Pricing is quote-based, with managed services typically structured as multi-year subscriptions. Go-to-market is sales-led enterprise field sales targeting CIOs, CFOs and IT decision-makers, supplemented by webinars, HIMSS conference participation, content marketing and earned media in healthcare IT publications. The company was founded in 2011 (per firmographics) by Rachel Marano and Matt Simpson, acquired by Vaco in 2016, and in February 2026 was acquired by Innovative Consulting Group (a portfolio company of SV Health Investors) and combined under the Pivot Point brand with backing from SV Health Investors, Health Enterprise Partners and Petra Capital Partners. It employs 251-500 people, was ranked #1 Best in KLAS for Managed IT Services for four consecutive years (2023-2026), and has been recognized by Modern Healthcare's Best Places to Work six times since 2014.
Pivot Point Consulting firmographics
Firmographics- Name
- Pivot Point Consulting
- Legal name
- Pivot Point Consulting, LLC
- Website
- https://pivotpointconsulting.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Pivot Point Consulting is a U.S. healthcare IT consulting and managed services firm providing 24/7 IT Service Desk, EHR (Epic) implementation and optimization, analytics and AI enablement, and strategic advisory to providers, payers, life sciences and healthcare technology organizations nationwide.
- Ownership category
- akta.pro rank
Pivot Point Consulting industry classification
Industry- Product category
- Healthcare IT Consulting and Managed Services
- NAICS
- Other Management Consulting Services (541618), Management Consulting Services (54161), Administrative Management and General Management Consulting Services (541611), Computer Systems Design and Related Services (54151)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Data, Analytics & AI Consulting (BPAHAEAF)
- akta.pro secondary industries
- Data, Analytics & AI Consulting (BPAHACAI), Healthcare IT & Health Informatics Staffing (BPACADAK), Innovation, Product & R&D Consulting (BPAHACAM)
Keywords
Where Pivot Point Consulting is headquartered
LocationHeadquarters
- HQ city
- Bellevue
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Pivot Point Consulting business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Services: Recurring managed IT services including 24/7 service desk operations, application support, system maintenance, and managed services engagements with healthcare organizations.
- Strategic Advisory Services: Consulting engagements providing strategic guidance, digital transformation, EHR optimization, and healthcare technology advisory services.
- Talent Solutions: Staffing and consulting placement services for healthcare IT professionals, including project-based and permanent placements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Managed IT Services - Custom engagement based on organizational needs |
Go-to-market motion3 records
Distribution channels1 record
Marketing channels5 records
Pivot Point Consulting product offering
Product offeringCore offering
Pivot Point Consulting provides healthcare-focused IT consulting, managed services, and talent solutions. The firm delivers 24/7/365 IT Service Desk operations, EHR (especially Epic) implementation and optimization, ERP consulting, analytics and AI enablement, strategic advisory, and telehealth support to healthcare providers, payers, life sciences organizations, and healthcare technology vendors. Following the 2026 combination with Innovative Consulting Group, the firm operates as a unified healthcare IT services platform under the Pivot Point brand.
Product overview
Pivot Point Consulting is a healthcare IT consulting firm offering an integrated platform of services across three core areas: Managed Services (including 24/7 IT Service Desk, implementation, and integration), Strategic Advisory (including growth strategy, M&A support, and vendor selection), and Analytics & AI (including enterprise analytics and AI readiness). The firm also provides specialized services in Electronic Health Record (EHR), Enterprise Resource Planning (ERP), and Virtual Care/Telehealth. Following its 2026 combination with Innovative Consulting Group, the unified company operates under the Pivot Point brand backed by SV Health Investors, Health Enterprise Partners, and Petra Capital Partners.
Differentiator
Problem solved
Functional benefit
Brands
- Focus Search Partners: Healthcare executive search services under the Vaco/Pivot Point umbrella.
Products and services
- Managed Services
- Strategic Advisory
- Analytics & AI
- Electronic Health Record (EHR)
- Enterprise Resource Planning (ERP)
- Virtual Care/Telehealth
- Microsoft Dragon Copilot Implementation Support
Quantifiable outcome
- Healthcare organizations achieve HIMSS Analytics Maturity Model progression from Stage 0 to Stage 3 in approximately 2 years
- +3 more outcomes
Companies that use Pivot Point Consulting
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles4 records
Pivot Point Consulting technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature4 records
Pivot Point Consulting partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- San Juan Regional Medical CentercoreSan Juan Regional Medical Center selected Pivot Point Consulting to operate its IT Service Desk on a 24/7/365 basis. Pivot Point provides incident management, break-fix resolution, system maintenance, and application support across the medical center's clinical and business systems. The agreement aims to deliver high availability IT operations and standardized ITSM processes to support the community-owned hospital's trauma center and care teams.
- MicrosoftcorePivot Point Consulting announced a partnership with Microsoft's Rural Health Resiliency Program to expand access to Microsoft Dragon Copilot AI solution for rural hospitals nationwide. Microsoft offers a 60% discount to eligible rural hospitals, and Pivot Point provides implementation support including free readiness assessments, workflow engineering, and governance design. The initiative aims to reduce administrative burdens and improve workflow efficiency for rural clinicians through ambient clinical listening, automated documentation, and real-time visit summarization.
- San Francisco Community Health CenterminorPivot Point Consulting partnered with San Francisco Community Health Center to deliver better care to medically underserved populations through improved health IT systems.
- Legacy HealthcoreLegacy Health selected Pivot Point Consulting for Epic Help Desk Support Agreement, providing IT service operations support for the health system.
- MetroHealthcoreMetroHealth entered into a multi-year Epic Application Managed Services agreement with Pivot Point Consulting. The engagement allows the healthcare system to realize better strategic alignment by redeploying staff to high-priority projects.
- JvionminorPivot Point Consulting announced a strategic partnership with Jvion, expanding its AI and analytics capabilities for healthcare clients.
Scale indicators6 records
Recent moves8 records
Expansion highlights6 records
Pivot Point Consulting competitors and assessment
Company assessmentDirect peers
- Optimum Healthcare IT: Optimum Healthcare IT is a healthcare IT consulting and managed services firm with a similar Epic-centric delivery model. Both firms compete head-to-head in the KLAS Managed IT Services rankings and serve analogous provider customers.
- Tegria: Tegria (formed from the Providence Health tech assets and acquisitions including Bluetree) provides healthcare IT consulting, managed services, and analytics to providers and payers. Its service mix and customer segments overlap heavily with Pivot Point's.
- The HCI Group: The HCI Group is a healthcare IT consulting firm specializing in EHR implementation, advisory, and managed services with deep Epic and Cerner expertise. It directly competes with Pivot Point for health system engagements.
- Nordic Consulting Partners: Nordic is the largest pure-play Epic-focused healthcare IT consulting firm in the US, offering advisory, implementation, and managed services. It is the most direct comparable to Pivot Point on Epic specialization, KLAS positioning, and managed IT services.
- Avaap: Avaap is a healthcare IT consulting and technology firm focused on EHR (Workday, Epic, Infor) implementations and managed services. Its vertical focus and ERP/EHR service breadth make it a close peer in mid-market hospital engagements.
- Chartis: Chartis is a healthcare advisory and analytics consulting firm providing strategy, clinical, and IT advisory to providers and payers. It overlaps with Pivot Point's Strategic Advisory practice on transformation and analytics engagements.
- Impact Advisors: Impact Advisors is a healthcare IT consulting firm providing EHR implementation, advisory, and managed services to providers. It competes in the same KLAS categories and serves a similar large health system client base.
Broad incumbents
- Huron Consulting Group: Huron is a large, diversified consulting firm with a significant healthcare practice spanning EHR, revenue cycle, and clinical operations. It competes for large-system transformation deals where Pivot Point also bids.
- Accenture (Health): Accenture Health provides large-scale healthcare IT implementation, managed services, and digital transformation to providers and payers globally. It is a frequent competitor on marquee health system engagements where Pivot Point also participates.
- Deloitte (Healthcare Consulting): Deloitte's healthcare consulting practice serves large providers, payers, and life sciences clients on strategy, technology, and operations. It overlaps with Pivot Point on enterprise-scale EHR and analytics transformations.
Market position
Strengths5 records
Weaknesses2 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Pivot Point Consulting social profiles
Digital presencePivot Point Consulting financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pivot Point Consulting leadership team
Management profileNumber of profiles
Profiles16 records
Pivot Point Consulting subsidiaries and ownership
Company hierarchySubsidiaries2 records
Pivot Point Consulting funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pivot Point Consulting M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pivot Point Consulting
What does Pivot Point Consulting do?
Pivot Point Consulting provides healthcare-focused IT consulting, managed services, and talent solutions. The firm delivers 24/7/365 IT Service Desk operations, EHR (especially Epic) implementation and optimization, ERP consulting, analytics and AI enablement, strategic advisory, and telehealth support to healthcare providers, payers, life sciences organizations, and healthcare technology vendors. Following the 2026 combination with Innovative Consulting Group, the firm operates as a unified healthcare IT services platform under the Pivot Point brand.
Is Pivot Point Consulting a public or private company?
Pivot Point Consulting is a private company. It is classified as private equity controlled and is currently operating.
When was Pivot Point Consulting founded?
Pivot Point Consulting was founded in 2013. It employs 251 to 500 people.
Where is Pivot Point Consulting based?
Pivot Point Consulting is headquartered in Bellevue, United States, in the North America region.
How does Pivot Point Consulting make money?
Three revenue lines are on record. Managed Services are the primary driver. The others are strategic Advisory Services and talent Solutions.
Who are Pivot Point Consulting's main competitors?
Direct peers on record are Optimum Healthcare IT, Tegria, The HCI Group, Nordic Consulting Partners, Avaap, Chartis and Impact Advisors. Broad incumbents are Huron Consulting Group, Accenture (Health) and Deloitte (Healthcare Consulting).
Does Pivot Point Consulting have an API?
No public API is recorded for Pivot Point Consulting.
What industry is Pivot Point Consulting in?
Pivot Point Consulting's product category is Healthcare IT Consulting and Managed Services. Its primary akta.pro industry code is BPAHAEAF, Data, Analytics & AI Consulting, with a secondary code of BPAHACAI, Data, Analytics & AI Consulting. Its NAICS code is 541618 and its SIC code is 8742.